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Inn at the Waterpark

Hotel website
2525 Jones Drive, Galveston, Galveston Island, TX 77554 (Formerly Brentwood Inn and Suites)
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20% off room rate
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1 room 1 guest
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334 Reviews from our TripAdvisor Community

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Traveler rating
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    103
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197
45
5
12
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Inn at the Waterpark
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Hays, Kansas
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Compare the price of this hotel to others in the area before posting negative comments! We stayed here for 3 days and didn't have any real issues. The rooms were large and very clean. Good breakfast with a pancake machine (I'd never seen one of these). There are other complaints about the lines for breakfast. The pancake machine is the... More 

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Purcell
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The room was excellent and clean, especially for what you pay. Is in walking distance of Moody Gardens and Schliterban Waterpark. It also has an attached restaurant, putt-putt gold course, and pool. The staff is friendly and accommodating. The only complaint that I have is that the walls are paper-thin, and the pipes are often incredibly noisy. But the breakfast... More 

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McKinney, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

When we booked online, we wanted a free cruise shuttle and free parking. Upon check in, the desk clerk told us there was a FEE for the cruise shuttle. So, when it says "Shuttle to Cruise" it just means there is one available. (Seemed deceptive to me.) Also, parking is too tight (small spaces) in the area with the parking... More 

Was this review helpful? Yes 1
Katy, Texas
1 review
1 of 5 stars Reviewed 4 weeks ago

This hotel needs more then a face lift!!! The paint is peeling everywhere and it looks like it is going to fall apart, the staff is NOT friendly, only one ice machine was working in the entire complex, there was garbage sitting out the entire time we were there, the putt putt course is half broken and the pool was... More 

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Basile, Louisiana
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Drove over 4 hrs on a pay later reservations(15 people). Decided to call just before boarding the ferry... they cancelled the reservations. And couldn't accommodate us!! When I say pissed I mean pissed. But lesson learned I'll never book now & pay later again and I'll never book with them again.

Was this review helpful? Yes
INNWPGM, General Manager at Inn at the Waterpark, responded to this review

Thank you for your comment, I appolgize you had an issue with your Booking.com reservation and cancellation for your one room, that was cancelled through Booking.com. More 

Level Contributor
5 reviews
4 of 5 stars Reviewed 4 weeks ago

We stayed for 4 nights while on a family Vacation to the Galveston area, and were VERY pleased with the hotel. Love the Miniture Golf Course - (it could use a little TLC, but it is very Fun). Good Breakfast with Pancake Machine. Rooms were Clean and smelled good. There is an AWESOME little Restaurant on the premises (The Jungle... More 

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Baton Rouge, Louisiana
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Would not stay there again if I was paid to do so. The front desk staff was rude and basically incompetent. The rooms themselves were ok but the entire hotel was very loud. Walls paper thin and floors made a lot of noise with each step. Therefore it was almost impossible to sleep as the noise was constant. Made it... More 

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Friendswood, Texas
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

My family stays at this hotel for one weekend every summer because we go to Schlitterbahn, Moody Gardens and the Pleasure Pier. Last year when we stayed the police had to be called out to our building because a wedding party that was staying there got out of hand and we were unable to sleep due to no fault of... More 

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Fort Worth, Texas
1 review
3 of 5 stars Reviewed 4 weeks ago

The rooms are basic but clean and large. The location was goodbut their customer service was terrible,!They tryed to charge us twice for our Schlitterbahn tickets.It was their error but they were rude and treated us terrible. While reveiw our account they put a $268 pending hold on our checking account. It took them a full day to find their... More 

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Texas
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed July 27, 2015

I never complain about rooms, and usually assume that "bad experiences" are due the expectations of the reviewer being too high.But...We got a "deal" and paid $360+ for two nights. I was expecting a nice , clean room for that price. The bathroom was so small, you had to go in and squeeze between the toilet and tub to close... More 

Was this review helpful? Yes 1
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