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Howard Johnson Express Galveston

2.0 of 5
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8216 Harborside Dr., Galveston, Galveston Island, TX 77554
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Howard Johnson Express Galveston
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Ranked #36 of 49 Hotels in Galveston
A recent review
3 of 5 stars reviewed 2 days ago
Stephenie H Tomball, Texas
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166 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
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    (50)
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Tomball, Texas
1 review
3 of 5 stars Reviewed 2 days ago NEW

We attended a wedding in Galveston and decidedo at the last minute to just stay in Galveston, but we didn't want to spend a lot of money on a room since we were only going to be sleeping there. The Howard Johnson was reasonable and still on the island so we chose it. It was pretty clean (except the chairs... More 

Review collected in partnership with Howard Johnson

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Booked here for a couple of nights. There was mould in our room and housekeeping left our door open with all of our personal stuff in there including a laptop. When we complained management didn't care and said we will into it. Breakfast was toast and cereal and there was enough room for about 8 people to sit down. They... More 

Was this review helpful? Yes 1
Todd O, Front Office Manager at Howard Johnson Express Galveston, responded to this review

Dear Guest, It seems that there is much for our management to look into, as we do care very much indeed how our customers feel about the stay. Although there is not much we can do about the size of our lobby and our location being 5 miles from the beach(some consider this "near"), there are corrections that can and... More 

Canyon Lake
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

I booked 2 rooms for 1 night. #1 room--they had to move us due to not clean. Urine all over the seat. #2 room was okay. The main problem was how RUDE the desk clerk was. We went down to have coffee at 7:30 am. Very small area which is okay. Right in Front of Clerk. NO COFFEE NO CUPS... More 

Was this review helpful? Yes 1
Todd O, Front Office Manager at Howard Johnson Express Galveston, responded to this review

Dear Guest: I want to take this opportunity to apologize for the poor service you received during your stay at Galveston's Howard Johnson Inn. Your experience was not the quality of service that we have promised to provide to our guests. Our promise is something that we strive to deliver to every guest every day. There is no excuse that... More 

Houston, Texas
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Very nice room with helpful staff. Many tv channels. Back window faced a beautiful lagoon with many birds. Beds very comfortable. Next to gasoline station. The room was well appointed. Near cruise ship terminal.

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Cypress, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

5 stars for an inexpensive hotel! Grabbed a cheap room for a least minute quick overnight trip to Galveston before I read some of these reviews here. Yes the hotel is older and near a railroad track, but rooms were clean, a/c was cold and only heard the train once. I stay at many hotels throughout the year and know... More 

Was this review helpful? Yes 1
Todd O, Front Office Manager at Howard Johnson Express Galveston, responded to this review

Dear Guest, We sincerely thank you for the the positive review of our property. This helps to show that improvements have been made in our building and our staff. If you would like to return anytime soon, please feel free to call us at 409-744-1100. Thanks Again, Todd O. Asst Mgr More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I will not recommend this place to anybody! This is the worst place ever!!!!! Nasty room, smells like crap and the beds never get cleaned!!!!!! Found holes in the sheets, some sheets were burned, bugs and hairs im the bed.... fridge was leaking in the carpet water! I truelly hate this place!!!!

Was this review helpful? Yes 2
Todd O, Manager at Howard Johnson Express Galveston, responded to this review

Dear Guest, Although we strive to exceed our guest's expectations, we clearly fell short at meeting yours. The motel management team is aware and are currently resolving a number of issues. Please accept our apology as we hope you will give us another chance to show a better example of how to set a better standard. If you have any... More 

Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 26, 2015

I was given a room card to a room that was alreadt rented. There were personal things in the room. I just put myself if that was my personal things in the room. It's like the staff was rude and the language was cusing.

Was this review helpful? Yes 2
Todd O, Manager at Howard Johnson Express Galveston, responded to this review

Dear Guest: I want to take this opportunity to apologize for the poor service you received during your stay at Galveston's Howard Johnson Inn. Your experience was not the quality of service that we have promised to provide to our guests. Our promise is something that we strive to deliver to every guest every day. There is no excuse that... More 

San Francisco, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 6, 2015

It's a low end of Howard Johnson. First time stay at Howard Johnson. The furniture and everything are old. It's like staying in a dump. The sheet covers are burnt with cigarette buds. They need to fix the bathroom. The room is not safe, next to electrical tower. Was not able to sleep all night with train running and noises... More 

Review collected in partnership with Howard Johnson

Was this review helpful? Yes 1
Todd O, Manager at Howard Johnson Express Galveston, responded to this review

Unfortunately, the railroad and the powerlines are beyond our control, but please accept our apologies for the age of the property, as the owners are currently improving and upgrading the rooms with new furniture, draperies, and bedding... Sincerely, Todd Overstreet, Assistant Manager More 

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