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Howard Johnson Express Galveston

2.0 of 5
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8216 Harborside Dr., Galveston, Galveston Island, TX 77554
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Howard Johnson Express Galveston
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Ranked #36 of 49 Hotels in Galveston
A recent review
4 of 5 stars reviewed 5 days ago
Guernz Dallas
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171 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Dallas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stayed here 3 night in July 2015. Todd and Adrian, managers, were both very accommodating and friendly. Our room was one of their handicap rooms and had all the necessary amenities that we needed. As for previous complaints about the train, I heard it maybe once a day, no more than twice, and never at night. Not a bother.... More 

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Dallas, Texas
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We had a very enjoyable stay at Howard Johnsons. The manager/desk clerk Adrian was friendly, accommodating and informative. He had the kind of personality and disposition that made us feel right at home. The rooms were clean and had very good amenities. It was a quiet and family-oriented atmosphere. A good location and well kept and managed property and staff... More 

Was this review helpful? Yes 1
Oklahoma
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The guy that checked us in on 7/3/15 was very helpful, but it was ALL down hill from there, Room had strong smell of pine-sol to cover up the dirty room. Comforters were full of holes, entire room was outdated, faucet in tub dripped non stop, tub was stained, shower curtain was torn, bathroom floor wasn't swept, Sheets were stained... More 

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Todd O, Front Office Manager at Howard Johnson Express Galveston, responded to this review

Dear Guest, We are sorry that your expectations were not met. We strive to improve our operation, especially when it comes to guest experience. Clearly, it seems, some things have been missed. These issues have been noted and addressed by our motel management team. We thank you for bringing this to our attention and hope you will give us another... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Would like to thank the manager Adrian for going beyond his duty as a manager & showing much and respect and support for my family. I am one of the two people that was willing to help a former marine who is now a quadriplegic move here, and it has not been easy, busting our butts to get moved. The... More 

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Todd O, Front Office Manager at Howard Johnson Express Galveston, responded to this review

We thank you for your review, and would welcome your return and hope that all your stays goes as well as this one. Sincerely, Todd More 

Joshua, Texas
1 review
5 of 5 stars Reviewed 3 weeks ago

My fiance and I and our friends stayed at the H.J. express while visiting galveston and had the most relaxing and comfortable experience imaginable! From the moment we arrived the desk clerk Todd Overstreet was extremely helpful, friendly, and cared for our needs and requests. The rooms were clean spacious and the view from the back window was beautiful every... More 

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Todd O, Front Office Manager at Howard Johnson Express Galveston, responded to this review

We thank you for your review, and would welcome your return and hope that all your stays goes as well as this one. Sincerely, Todd More 

Tomball, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

We attended a wedding in Galveston and decidedo at the last minute to just stay in Galveston, but we didn't want to spend a lot of money on a room since we were only going to be sleeping there. The Howard Johnson was reasonable and still on the island so we chose it. It was pretty clean (except the chairs... More 

Review collected in partnership with Howard Johnson

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Booked here for a couple of nights. There was mould in our room and housekeeping left our door open with all of our personal stuff in there including a laptop. When we complained management didn't care and said we will into it. Breakfast was toast and cereal and there was enough room for about 8 people to sit down. They... More 

Was this review helpful? Yes 1
Todd O, Front Office Manager at Howard Johnson Express Galveston, responded to this review

Dear Guest, It seems that there is much for our management to look into, as we do care very much indeed how our customers feel about the stay. Although there is not much we can do about the size of our lobby and our location being 5 miles from the beach(some consider this "near"), there are corrections that can and... More 

Canyon Lake
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

I booked 2 rooms for 1 night. #1 room--they had to move us due to not clean. Urine all over the seat. #2 room was okay. The main problem was how RUDE the desk clerk was. We went down to have coffee at 7:30 am. Very small area which is okay. Right in Front of Clerk. NO COFFEE NO CUPS... More 

Was this review helpful? Yes 1
Todd O, Front Office Manager at Howard Johnson Express Galveston, responded to this review

Dear Guest: I want to take this opportunity to apologize for the poor service you received during your stay at Galveston's Howard Johnson Inn. Your experience was not the quality of service that we have promised to provide to our guests. Our promise is something that we strive to deliver to every guest every day. There is no excuse that... More 

Houston, Texas
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Very nice room with helpful staff. Many tv channels. Back window faced a beautiful lagoon with many birds. Beds very comfortable. Next to gasoline station. The room was well appointed. Near cruise ship terminal.

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Cypress, Texas
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 21, 2015 via mobile

5 stars for an inexpensive hotel! Grabbed a cheap room for a least minute quick overnight trip to Galveston before I read some of these reviews here. Yes the hotel is older and near a railroad track, but rooms were clean, a/c was cold and only heard the train once. I stay at many hotels throughout the year and know... More 

Was this review helpful? Yes 2
Todd O, Front Office Manager at Howard Johnson Express Galveston, responded to this review

Dear Guest, We sincerely thank you for the the positive review of our property. This helps to show that improvements have been made in our building and our staff. If you would like to return anytime soon, please feel free to call us at 409-744-1100. Thanks Again, Todd O. Asst Mgr More 

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