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Country Inn & Suites By Carlson, Galveston Beach, TX

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2818 Avenue R 1/2, Galveston, Galveston Island, TX 77550
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Country Inn & Suites By Carlson, Galveston Beach, TX
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Country Inn & Suites By Carlson, Galveston Beach, TX
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294 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
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  • All months
    (294)
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Dallas, Texas
1 review
1 of 5 stars Reviewed 2 days ago NEW

IF you ever want to use points to stay here, DONT! They weill give your room away without contacting you. The General Manager Dee Singh is useless and refuses to accept accountabilty! Worst hotel and staff ever, I always used to stay here when we would go on a cruise or just for the weekend, NEVER again. They tried to... More 

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Houston, Texas
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Walking into this motel I felt it was going to be okay but when we checked into our room the floors had bad stains on the floor. There was no blanket for the couch bed and when we called they ask us to come get one because they didn't have anyone there that could bring one to us. The worse... More 

Was this review helpful? Yes
cisgalveston, Front Office Manager at Country Inn & Suites By Carlson, Galveston Beach, TX, responded to this review

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to not just meet, exceed your expectations. Please reach out to any of our employees directly should you have any... More 

Dongducheon, South Korea
Level Contributor
53 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The location of the hotel is great being right across from the beach, the pier, and offering parking. The morning front desk clerk was very nice. That's where the perks end. Outdated, terrible a/c, stained towels, and the sofa bed mattress was dirty with dead bugs and various debris. The water pressure was poor and breakfast was average. Fitness center... More 

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Level Contributor
44 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 1 week ago

We made this reservation online but were not that excited when we arrived and checked in. The room is very average - perhaps below average. Did not seem that clean, the bed not that comfortable and the A/C was either freezing or hot. My husband started to get a sore throat from this on and off A/C. We were glad... More 

Was this review helpful? Yes
cisgalveston, Front Office Manager at Country Inn & Suites By Carlson, Galveston Beach, TX, responded to this review

I would like to thank you for taking a moment and sharing your impressions with us. It is important to hear and understand what a guest experiences during their time with us. On behalf of everyone here, I hope you will allow me to apologize for failing to meet your expectations. At all times we try to be a property... More 

Longview, Texas
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The location of this hotel is great, in walking distance of the beach area with lifeguards and groomed sand. That must explain the cost of the rooms, since the facility itself is in need of some TLC. My family and I spent a week here and found the accommodations to be adequate, and all but one of the staff friendly... More 

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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

probably the most nastiest hotel I've visited. floors are dirty and stains all over them. couches are sticky and dirty. the workers are disrespectful. holes all in the sheets and stains. hobby was very fancy to fool you. but the rooms are the opposite. no towels in rooms. chairs on the balcony were broken. poop and toilet paper stopped up... More 

Was this review helpful? Yes 2
cisgalveston, Front Office Manager at Country Inn & Suites By Carlson, Galveston Beach, TX, responded to this review

On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it... More 

Tyler, Texas
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed May 28, 2015

Good location and room was pretty nice but needed a good cleaning. Lots of hair & dirt in corners of bathroom. Air conditioner worked great but sounded like a space shuttle taking off. Had my stay not been paid for by my company I would have complained.

Was this review helpful? Yes
cisgalveston, Front Office Manager at Country Inn & Suites By Carlson, Galveston Beach, TX, responded to this review

On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it... More 

Cincinnati, Ohio
Level Contributor
94 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 stars Reviewed May 27, 2015

The location of this hotel is perfect. The free parking, free breakfast, and good price helped seal the deal for us for staying here in Galveston. The balcony was great, and the view was pretty good with the pier and the beach. You can walk to a bunch of different restaurants, too. There were some rough edges on some of... More 

Was this review helpful? Yes 3
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed May 24, 2015

Nice clean hotel right where the action is. It sits less than a block off the beach across the street from the Pleasure Pier. The day staff were a little rude, and slow on check-in, but otherwise fine. The hotel was clean and quiet. The location could not be beat. My biggest complaint was that the night staff was overwhelmed... More 

Was this review helpful? Yes 1
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