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All 49 Galveston hotels

Red Roof Inn Galveston - Beachfront/Convention Center

2.0 of 5 Hotel   |   5914 Seawall Blvd, Galveston, Galveston Island, TX 77551 (Formerly Beachfront Palms Hotel)
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Red Roof Inn Galveston - Beachfront/Convention Center
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Ranked #31 of 49 Hotels in Galveston
A recent review
3 of 5 stars reviewed 1 week ago
Swoodhall Aylesbury, United Kingdom
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79 reviews from our community

Traveler rating
    17
    21
    12
    15
    14
See reviews for
23
23
4
6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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KATY
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

This hotel used to be a nice hotel but not now. We had dirty carpet, no coffee pot, no coffee, no Kleenex; and when they gave us some Kleenex, they didn't have a box only two small packages. We discovered after 9 PM (when the front desk closes down) that we only had one hand towel and one washcloth. Red... More

Was this review helpful? Yes
Kathleen T, General Manager at Red Roof Inn Galveston - Beachfront/Convention Center, responded to this review

Thank you for taking the time to comment on your stay. We appreciate all feedback while we work to improve the service and quality of the hotel. I apologize for the lack of towels in your room. I will share your review with all of the staff, especially housekeeping. I hope you will stay with us in the future. Sincerely,... More

Aylesbury, United Kingdom
Senior Contributor
43 reviews 43 reviews
23 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago

Me and a couple of friends stayed here for one night as we were passing through Galveston. The Motel staff were very friendly and helpful, and quickly checked us in to our rooms as we had arrived late after a long day of driving. The motel rooms are average, and are quite large. The pool area is very nice, and... More

Was this review helpful? Yes
Kathleen T, General Manager at Red Roof Inn Galveston - Beachfront/Convention Center, responded to this review

Thank you for taking the time to review the Inn. We are in a great location with a fishing pier and the beach across the street, several restaurants within walking distance, and the convention center one block away. I hope you will stay with us for any future visits to Galveston Island. Sincerely, Kathleen Trindade More

Fort Worth
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Day 1 - Room was ready, front desk was efficient, got to our room and there were no washcloths and only one bath towel. Went in search of housekeeping and asked for washcloths and bath towels and got two washcloths and no towels. The housekeeping supervisor said they would be brought to us later but they never arrived. Day 2... More

Was this review helpful? Yes 1
Kathleen T, General Manager at Red Roof Inn Galveston - Beachfront/Convention Center, responded to this review

I am so sorry about the difficulties that you experienced during your vacation. You are absolutely correct to feel that you should not be hunting down basic supplies while on vacation. While we have improved in some areas, your review lets me know that we still need improvement. Thank you for taking the time to let us know about your... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Well me and my son drove down to Galveston to get him ready for his surgery only to find out , it had been reschedule for the next day. So we took a ride down to the sea wall AMAZING. .WE obviously needed a place to crash for the night checked in around 4 or 5 pm on October 27th... More

Was this review helpful? Yes 1
Kathleen T, General Manager at Red Roof Inn Galveston - Beachfront/Convention Center, responded to this review

Thank you for the great review. Galveston Island is a beautiful place to spend some relaxing time. I am sorry that the free time spent on the island was unplanned. I hope to see you again when you can actually enjoy a stress-free, operation-free visit on the island. Sincerely, Kathleen Trindade General Manager More

Port Arthur
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I had the pleasure of staying at the Red Roof Inn on seawall blvd on Oct.31st -Nov.1st. Upon checking in by Toby, I was given 2 coupons, 1 for Rainforest Cafe for a free kids meal or a chef's appetizer, the other for Bubba Gump's , free kid's meal or dessert. My room was on the fourth floor facing the... More

Was this review helpful? Yes 1
Kathleen T, General Manager at Red Roof Inn Galveston - Beachfront/Convention Center, responded to this review

Thank you for taking the time to write this review. I have shown this to all of the employees. With the elevator issue, it is heartening to receive kudos for great service. The team works hard to provide exceptional service, and enjoys seeing the success of their efforts. We are glad you enjoyed your stay and hope to see you... More

Odessa, Texas
1 review
2 of 5 stars Reviewed 4 weeks ago

We had stayed at this hotel 2 years ago when it was a Best Western and it was very nice. Our stay this time, left much to be desired. We arrived on Sunday afternoon, our room wasn't ready so we did some shopping and came back.When we came in i noticed the doors and windows coming in were pretty dirty,... More

Was this review helpful? Yes
Kathleen T, General Manager at Red Roof Inn Galveston - Beachfront/Convention Center, responded to this review

Thank you for staying with us and we appreciate you sharing your experience. I apologize for all of the issues. It is our mission to meet or exceed the expectations of each guest. I apologize. In your case, we failed. The garbage bags by the elevator and the hand prints on the entrances are not standard. I will use your... More

Tallinn, Estonia
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We stayed in this hotel from 16 to 20 October. Our nonsmoking superior room was large with 2 beds. The pool is large and warm. The beds are large and very comfortable Rooms smells very bad, because the floor is carpeted, but it has never been cleaned. I went in the room with bare feet. After that my feet were... More

Was this review helpful? Yes
Kathleen T, General Manager at Red Roof Inn Galveston - Beachfront/Convention Center, responded to this review

Thank you so much for taking the time to write a review. Your comments help us to do better. While we clean carpets on a regular schedule, perhaps we missed yours. I will share your comments with the entire team to look at what we can improve for the future. My apologies for the less than satisfactory stay. I hope... More

Pflugerville, Texas, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 16, 2014

I wanted to write to let everyone know, that while my girlfriend and I checked into this establishment, I had nothing but good to say about the friendliness of one particular employee Terry Ward.. He was so courteous and I had him memorize a poem for me, and he recited it for me in front of my girlfriend. I want... More

Was this review helpful? Yes 1
Kathleen T, General Manager at Red Roof Inn Galveston - Beachfront/Convention Center, responded to this review

Thank you so much for recognizing Terry on TripAdvisor. He is truly an amazing individual and joy to have on staff. He was thrilled when I showed him this review. All of our staff takes pride in the hospitality service that they provide. I hope you will choose us in the future when visiting Galveston Island. Sincerely, Kathleen Trindade More

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 12, 2014

I read the reviews before we arrived (bad) but I usually make my own judgement. Needles to say I was right. We had no issues, we really enjoyed our stay, great location, nice clean rooms and the employees were very helpful. We will be coming back here definitely.

Was this review helpful? Yes 2
Kathleen T, General Manager at Red Roof Inn Galveston - Beachfront/Convention Center, responded to this review

Thank you for taking the time to write a review. The team works to provide a great experience and enjoys reading the reviews. I will share your review with the staff. The fall and the spring are great times to come to Galveston Island. The rates are great and the weather has not turned cold. I hope to see you... More

Burleson, Texas
1 review
1 of 5 stars Reviewed October 12, 2014

Everything was fine when I checked in, besides not having the room ready when I arrived. After check in, the nightmare began. I went to buy my kids lunch when my debit card was declined. I found out that the staff had charged my card twice. After trying to resolve the situation peacefully, they kept arguing with me which only... More

Was this review helpful? Yes
Kathleen T, General Manager at Red Roof Inn Galveston - Beachfront/Convention Center, responded to this review

I apologize for what had to have been a horrendous stay. Any insect sightings are responded to promptly by contacting our pest control company for an inspection and any treatment required. While the island has its share of insects, they should not be in your room. I hope you will choose to give us a second chance. Sincerely, Kathleen Trindade More

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Additional Information about Red Roof Inn Galveston - Beachfront/Convention Center

Address: 5914 Seawall Blvd, Galveston, Galveston Island, TX 77551 (Formerly Beachfront Palms Hotel)
Location: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn Galveston - Beachfront/Convention Center 2*
Number of rooms: 151
Reservation Options:
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Also Known As:
Best Western Beachfront Hotel Galveston
Best Western Galveston
Galveston Best Western

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