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Red Roof Inn Galveston - Beachfront/Convention Center

5914 Seawall Blvd, Galveston, Galveston Island, TX 77551 (Formerly Beachfront Palms Hotel)
Hotel amenities
Red Roof Inn Galveston - Beachfront/Convention Center
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Ranked #33 of 49 Hotels in Galveston
A recent review
4 of 5 stars reviewed 1 week ago
Noland H Arlington, Texas, United States
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108 reviews from our community

Traveler rating
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    23
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31
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Michigan Center, Michigan
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 6 days ago NEW via mobile

Staff was rude. Rooms smell funny. We even switched rooms to a room that wasn't too smelly but still smelled. Location was great. Close to beach. I try to look beyond people's poor reviews and judge for myself but this time I wish I would have listened to the reviews. They bad ones are dead on. If I ever stay... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago NEW

My wife and her sister travelled to Galveston to run the Diva Dash race and this hotel experience ruined their trip. When they checked into the room it smelled terribly of must/mold to the extent that they didn't think they could sleep there. They called the front desk asking if they could change rooms, but were told none were available.... More 

Was this review helpful? Yes 1
Arlington, Texas, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We were pleasantly pleased with the staff and the overall location of this hotel. Our room was very nice and clean. Very basic continental breakfast Fishing was great to be able to walk across street.

Was this review helpful? Yes 1
1 review
2 of 5 stars Reviewed 2 weeks ago

Great location. The bad. One wash cloth the first night. No wash clothes the second night. We booked a ocean view room a month in advance. What we got was a view of the rear parking lot and a Galveston cemetery.

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Greenville, South Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

The majority of the staff were very nice. Check in/check out was easy. The price was reasonable. That's about as good as it gets. My stay wasn't too comfortable. My room felt very damp when I first arrived. The smell of the room was also very strong did to the moisture of the room. The bed cushion was very hard.... More 

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Kathleen T, General Manager at Red Roof Inn Galveston - Beachfront/Convention Center, responded to this review

Thank you for the great comments for the staff. They enjoy seeing that they made a good impression. My apologies for the damp, humid room. We do try to counteract the beach side humidity with the air conditioning, but sometimes it is overwhelming. I hope to see you in the future. Sincerely, Kathleen Trindade More 

Lake Charles
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

I was there for a Mary Kay conference and the room was horrible to say we paid $175 with tax. It was too late after the conference to complain about the problems so we just stayed the night and hoped for the best. Our bed was broke so when we laid down the foot of the bed came up. The... More 

Was this review helpful? Yes 1
Kathleen T, General Manager at Red Roof Inn Galveston - Beachfront/Convention Center, responded to this review

Thank you, Hazel, for letting us know. I did receive the comment card and acted on everything you listed on the card. We enjoy the Mary Kay reps when they come to the annual convention in Galveston, and I apologize for not meeting your expectations. I hope you will give us a second chance next year. Sincerely, Kathleen Trindade More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

We staid two nights in two differen rooms. Both rooms smelled like they had stored a wet dead dog under the bed. Friendly staff, but pricing too high. Take the Holiday Inn Express, they are 20$ cheaper and the rooms are really clean and do not smell like a dead dog.

Was this review helpful? Yes 1
Kathleen T, General Manager at Red Roof Inn Galveston - Beachfront/Convention Center, responded to this review

Thank you, Martin, for letting us know. We will inspect the rooms you were in. It seems like a strange and disturbing smell. I hope you will consider us in the future when you are visiting Galveston. Sincerely, Kathleen Trindade More 

Fort Worth, Texas
Top Contributor
82 reviews 82 reviews
7 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We were pleasantly surprised, after reading negative reviews. Our room was nice, big and clean. Staff was friendly. Very basic continental breakfast (could improve by adding fruit option or yogurt). We appreciated parking for duration of our cruise. Located beside Kroger on the Seawall.

Was this review helpful? Yes 1
Kathleen T, General Manager at Red Roof Inn Galveston - Beachfront/Convention Center, responded to this review

Thank you so much for your kind words. I hope you will stay with us for future cruise departures from Galveston. Sincerely, Kathleen Trindade More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

I'll be updating my review once my trip is over, but I'm writing this as a warning for all future families looking for a hotel while in Galveston. Don't come here. You will have no service and the front desk (afternoon / evening crew) are seriously inhospitable. The room we stayed in was too small, dark, smelled like old cigarettes... More 

Was this review helpful? Yes 1
Kathleen T, General Manager at Red Roof Inn Galveston - Beachfront/Convention Center, responded to this review

Thank you for taking the time to write a review. Your harshness is difficult, but helpful. We do appreciate all of your comments and I have shared the review with the staff. While spring break is a difficult time, you should have had a better experience. We will use your comments to improve our future service. Sincerely, Kathleen Trindade More 

1 review
1 of 5 stars Reviewed March 20, 2015

We found a toe nail clipping under the bed. The carpet had obvious stains and looked as if it never been vacuum or cleaned very well. Fluids on the bed skirt. The sheets were stained. The shower when turned on it had a red and/or blown tint to it at first. The front desk didn't have extra sheets to exchange.... More 

Was this review helpful? Yes
Kathleen T, General Manager at Red Roof Inn Galveston - Beachfront/Convention Center, responded to this review

My apologies that we fell short of your expectations. I have shared your review with the entire staff. We will all work harder to do better in the future. Sincerely, Kathleen Trindade More 

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