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Holiday Inn Express Hotel & Suites Galveston West - Seawall

2.5 of 5 8628 Seawall Blvd, Galveston, Galveston Island, TX 77554
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Holiday Inn Express Hotel & Suites Galveston West - Seawall
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Holiday Inn Express Hotel & Suites Galveston West - Seawall
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189 reviews from our community

Traveler rating
    54
    57
    31
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See reviews for
71
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3
13
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Szczecin, Zachodniopomorskie, Poland
1 review
5 of 5 stars Reviewed 5 days ago NEW

We arrived and being from the flatlands of Kansas, we saw the balconies facing the ocean and wanted to change our room location as we weren't in a balcony room. Yvonne took such great care of us, made the switch and the cost difference was one meal at Mc Donald's. We were thrilled to say the least. She didn't bat... More 

Was this review helpful? Yes
Mehmet Ç, General Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this review

Thank you for taking the time to respond to IHG’s survey about your recent stay at the Holiday Inn Express & Suites Galveston . We appreciate your feedback and We strive to ensure our guest’s have a wonderful visit and we always enjoy great conversation with our guests. Thank you for your feedback. We look forward to hopefully seeing you... More 

1 review
2 of 5 stars Reviewed 5 days ago NEW

Note: our confirmation letter stated, best price guarantee - find a lower price for our hotels elsewhere and your first night is free. Before checking in I showed the lady at the counter the statement, she said it would be taken care upon check out. We checked out and the manager on duty would not grant. Expedia had Holiday Inn... More 

Was this review helpful? Yes
New York City, New York
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

This hotel is VERY CLEAN which is a huge deal for me. Staff was very friendly and helpful.Breakfast had a great selection as well. Will definitely go back soon P.S. try to book the suite rooms , they have a nice balcony and perfect view..

Was this review helpful? Yes
Mehmet Ç, General Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this review

Thank you so much for taking the time to respond to IHG’s survey about your recent stay at the Holiday Inn Express & Suites Galveston . We are so glad you enjoyed our hotel and we appreciate your comments regarding our amenities and location too!. We hope to be able to host you again in the future. Mehmet Cetinkaya General... More 

Torun, Poland
1 review
5 of 5 stars Reviewed 1 week ago NEW

Very enjoyable stay, typical of most of my Holiday Inn experiences. Friendly, helpful staff, great room (same one three years in a row now - annual event). Good service, good breakfast, good parking, overall good facility. I'll be back next year, same time, same place, and they'll probably put me in the same room.

Was this review helpful? Yes
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

This hotel is not up to standard of the hotel chain it belongs to. The room was musty and very stuffy. We had to keep our door open just to air it out. Black mold in the bathroom, beds were okay, breakfast was decent, but the room was very disappointing. Will NOT recommend nor stay here again.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this review

Dear Colleen C, Thank you for taking some time out of your busy day to bring this matter to our attention. Please accept my sincerest apologies if the room you have stayed at fell below your standards, particularly the bathroom's cleanliness. On this note, We would like to obtain additional details regarding your experience so we have sent you a... More 

Victoria
Contributor
17 reviews 17 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 16, 2014

We came down for my husbands birthday and we were greeted very nicely by Mrs Mitchell the first day and she was really sweet and helpful as we had to extend our reservation at the last minute due to not knowing if we were going to be able to stay an otherday and she did this with no problem.Jasmine the... More 

Was this review helpful? Yes
Mehmet Ç, General Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this review

Thank you for taking the time to write a review, and more importantly, for choosing the Holiday Inn Express Galveston for your vacation. We look forward to welcoming you back in the near future. Mehmet Cetinkaya General Manager More 

A TripAdvisor Member
2 of 5 stars Reviewed November 15, 2014

I had no problems with the hotel itself. However, there is a tremendous problem with the noise level. There is construction going on nearby and they seem to work 24 hours. In fact, I am writing this at 3:30am because I cannot sleep. The noise is a constant banging sound and is very loud. So, if a good night sleep... More 

Was this review helpful? Yes
Mehmet Ç, General Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this review

We truly appreciate your feedback; it is our goal to provide you with a positive, memorable experience each and every time you stay with us. We apologize that your experience was not what you expected from Holiday Inn Express & Suites in Galveston. More 

China Spring
Senior Reviewer
10 reviews 10 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed October 29, 2014

Good location & friendly staff, but we didn't like our room. The room always felt stuffy, even with the air on 69. This was likely due to gaps around the door to the balcony. Also, the wood cabinet which houses the fridge and microwave was pretty torn up. Very unattractive. Carpet in room had quite a few stains as well.... More 

Was this review helpful? Yes
Mehmet Ç, General Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this review

Thank you for taking the time write a review about our hotel. It is regrettable that you did not fully enjoy your recent stay with us because of the carpet condition and the balcony door. I have taken note of your comments including that of our rooms. We will certainly use these to consider improving on areas mentioned on your... More 

Houston, Texas
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 19, 2014

I just stayed there overnight, room was a little shabby, this was business. In the morning, a single peanut attracted 100's of little ants to the sink and in-room coffee tray area, This is not acceptable and the staff did not seem to be that concerned to fix the problem.

Was this review helpful? Yes
Mehmet Ç, General Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this review

First of all, thank you very much for your recent stay at our hotel. We are so sorry to see you did not enjoy your overall experience with us. More 

Houston
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 13, 2014 via mobile

Great location, spacious rooms that appear clean, but walking into a steamy lobby with de-humidifiers should have been a sign. I checked in early Friday afternoon and waited for my husband to join me. Within 15 minutes of his arrival he was congested and having issues with his breathing. Friends who were also there staying on a higher floor level... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this review

Dear TheCobb, Thank you for your recent feedback on your stay with us. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests. I apologize for the shortfalls during your stay with us. We constantly strive to provide an environment of comfort and value to our guests, therefore,... More 

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Additional Information about Holiday Inn Express Hotel & Suites Galveston West - Seawall

Address: 8628 Seawall Blvd, Galveston, Galveston Island, TX 77554
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Galveston West - Seawall 2.5*
Number of rooms: 81
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Holiday Inn Express Hotel And Suites Galveston West - Seawall

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