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Holiday Inn Express Hotel & Suites Galveston West - Seawall

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8628 Seawall Blvd, Galveston, Galveston Island, TX 77554
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Holiday Inn Express Hotel & Suites Galveston West - Seawall
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Holiday Inn Express Hotel & Suites Galveston West - Seawall
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197 reviews from our community

Traveler rating
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    60
    33
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74
62
3
14
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Located on the western end of Galveston Island, the Holiday Inn Express West-Seawall is far enough away from most of the hubbub to avoid the worst of the traffic but still plenty close enough to get to where you want to be. The facility is very nice with welcoming and helpful staff. The included full breakfast was one of the... More 

Was this review helpful? Yes
Mehmet Ç, General Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this review

I am so happy that managed to contribute to a memorable experience in Holiday Inn Express & Suite Galveston and you enjoyed all aspects of your stay with us. Our aim is to impress each and every one of our guests and I am happy to know that we succeeded in your case.Thank you for recommending our Hotel to all... More 

Houston, Texas
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed 1 week ago via mobile

This location was perfect far away from all the noise but close enough to everything. They're a variety of restaurants to choose from. The hotel was relaxing a good price for a nice room nice breakfast. My only complaint would be that the hall and elevator had a weird smell but luckily not the room not the eating area. I... More 

Was this review helpful? Yes
Mehmet Ç, General Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this review

We appreciate you choosing Holiday Inn Express & Suites Galveston for your recent trip to the Galveston. On behalf of the team, I would like to thank for you taking the time to write up such a wonderful review of your experience here! We are just elated to read that you enjoyed your stay, and would love to have you... More 

Calgary, Canada
Contributor
16 reviews 16 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed February 17, 2015

This was a quick one night stay before boarding a cruise. The room was clean and of average size, good enough for my family of 5. The complimentary breakfast was very decent with hot and cold selections. Good for a fast bite but be sure to get there before 930 or you will be out of luck as it closes... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this review

Dear xalaira, Thank you for writing a review about your recent stay with us. We are glad to hear you found the rooms clean and it suited your needs. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us... More 

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 16, 2015 via mobile

Great location, no WiFi, good bar, pretty good rooms, good parking, decent price for rooms. though no WiFi is a deal breaker for even me, they do have a buisness center they encourage people to go to. Holiday Inn promised guest wifi is in the works!

Was this review helpful? Yes
Houma, Louisiana
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed January 19, 2015

This will be the hotel of choice for me! Very clean rooms, friendly and helpful staff, and nice look to the hotel. Its nice to have a hotel so close to the heliport, this way i don't have to get up super early to catch my flight!

Was this review helpful? Yes
Mehmet Ç, General Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this review

Thank you for taking the time to review our hotel. And thank you for staying at holiday inn express galveston . We are constantly striving to improve our services and aim to offer a great value. We hope to welcome you again the next time your travels bring you to visit Galveston. Mehmet Cetinkaya General Manager More 

San Antonio, Texas
Top Contributor
175 reviews 175 reviews
16 hotel reviews
93 helpful votes 93 helpful votes
5 of 5 stars Reviewed January 13, 2015

I just love Holiday Inn Express locations and will stay in one whenever I can. Our room was very clean, had a balcony with a view of the ocean, a coffee pot and the beds were awesome. There is a hot and cold breakfast buffet in the dining area. Hot coffee, tea and assorted juices are available as well. There... More 

Was this review helpful? Yes 1
Mehmet Ç, General Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this review

We appreciate your feedback and are pleased to hear that you had an enjoyable stay at Holiday Inn Express & Suites in Galveston. We look forward to providing you with exceptional service in the future. We will see you soon. MEHMET CETINKAYA General Manager More 

Anderson, South Carolina
Top Contributor
72 reviews 72 reviews
10 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed December 30, 2014

Would not come back to this hotel in the future. From the moment that you enter the room you notice an overpowering smell of mold or mildew. We tried the fan and ran heat and air, but nothing helped. Room view of the back lot behind the hotel was dismal as well. It is directly across from the waterfront, but... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this review

Dear 4business2, I appreciate you taking the time to comment about your dining experience. We work very hard to ensure our facilities and guest services are superior and strive to be the best hotel around. However, it is regrettable that the room condition failed to meet your expectations. Please know that this is not reflective of our daily high standards.... More 

Jasper, Texas
Senior Contributor
29 reviews 29 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed December 29, 2014

We had a very pleasant stay at Holiday Inn Express on the Seawall in Galveston! The room was very clean, beds were super comfortable, and the suite had a great view of the Gulf. Breakfast was a bit disappointing - and we ended up checking out early to grab breakfast elsewhere. There was no seating (countless families were taking up... More 

Was this review helpful? Yes
Mehmet Ç, General Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this review

Thank you for taking the time to write a review in regards to your recent stay with us. We appreciate your positive feedback and are delighted to hear you say ''the staff and accommodations were great, and we would definitely stay here again'' We look forward to welcoming you back real soon at Holiday Inn Express & Suites Galveston .... More 

Szczecin, Zachodniopomorskie, Poland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 21, 2014

We arrived and being from the flatlands of Kansas, we saw the balconies facing the ocean and wanted to change our room location as we weren't in a balcony room. Yvonne took such great care of us, made the switch and the cost difference was one meal at Mc Donald's. We were thrilled to say the least. She didn't bat... More 

Was this review helpful? Yes 1
Mehmet Ç, General Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this review

Thank you for taking the time to respond to IHG’s survey about your recent stay at the Holiday Inn Express & Suites Galveston . We appreciate your feedback and We strive to ensure our guest’s have a wonderful visit and we always enjoy great conversation with our guests. Thank you for your feedback. We look forward to hopefully seeing you... More 

1 review
2 of 5 stars Reviewed December 21, 2014

Note: our confirmation letter stated, best price guarantee - find a lower price for our hotels elsewhere and your first night is free. Before checking in I showed the lady at the counter the statement, she said it would be taken care upon check out. We checked out and the manager on duty would not grant. Expedia had Holiday Inn... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this review

Dear klink45, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding customer service which was unacceptable. We will address this concern. I assure you that the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate... More 

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