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Holiday Inn Express Hotel & Suites Galveston West - Seawall

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8628 Seawall Blvd, Galveston, Galveston Island, TX 77554
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1 room 1 guest
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Holiday Inn Express Hotel & Suites Galveston West - Seawall
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230 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Houston, Texas
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Staff was very friendly and the hotel was clean and quiet. We had a king guest room which was large with a partial view of the ocean. The bed seemed comfy enough but neither me nor my husband slept very well on it. The pool was small with 2 hot tubs (one which was very dirty, but the pool and... More 

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Trinidad and Tobago
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Stayed here during my family vacation for a short time. We were given rooms on the ground floor at the back of the building with no views. On entering the room the carpet felt dusty. If you stood in the right place you could see the pool through the window but otherwise the direct view was a concrete wall. The... More 

Was this review helpful? Yes 1
Level Contributor
13 reviews
3 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

Of the 3 Holiday Inn Express I stayed at on my trip, this one was my favorite. Located on the seawall, there was a great view of the water from the room. The room was large, quiet, and of the 3 we got the best rate at this hotel over the other 2 we stayed in. The staff were super... More 

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1 review
2 of 5 stars Reviewed 1 week ago

The rooms were ok, clean, the bed was very comfortable, nice pillows, nice sleep. Next day, trying to relax at the pool, didn't even try to get in it, the water was green, the walls of the pool we're nasty, gross, need maintenance. You will get sick or ending with an infection for your kids there. 😖

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Houston, Texas
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 1 week ago

Looks ok outside and is in an alright location. On the Seawall so the beach is close - everything else is a car ride away when other same class hotels are walkable to the other attractions near the pleasure pier. The whole hotel has a pretty obvious sanitation problem from top to bottom. They we're attempting to cover up the... More 

Was this review helpful? Yes 4
Dublin, Ireland
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is located right on the seawall, but is about 5 miles from the 'centre' of Galveston. Luckily there is a great restaurant across the road - 'Jimmy's on the Pier', where you can dine very well and then enjoy a nice stroll along the old wooden pier. The room was large and clean, although we put the 'do... More 

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Bedford
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

The rooms were nice the room service and restaurant staff very nice. Leesa who worked the front desk was great. However the managers that work behind the front desk employees were horrible. I questioned my bill and they didn't care. They over charged me $1600. It over drew my account and I paid them already. I had them print out... More 

Was this review helpful? Yes 1
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

My stay was very satisfying. Housekeeping was very pleasant and the clerk at the front desk was very friendly. My room was comfy and clean. I will definitely be returning to this property as it was very convenient for me.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this review

Dear hammohammad, Thank you for taking the time to review our property. We work hard to make your your stay comfortable and pleasant so we are pleased to note that you were satisfied with the level of service, facilities and location of the hotel. We are highly motivated by your words and ensure you that we shall continue to strive... More 

Yorktown
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This visit to Galveston was about reuniting two Vietnam veterans that fought for our country, however one of them did not get much sleep due to the poor conditions at this hotel. It was obvious from this visit that the management does not care about their customers! Our sheets were dirty and there was not any hot water so we... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this review

Dear Susan S, Thank you for taking the time to review our property. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean, and superior accommodations. However, it is disappointing to know that we fell short of your expectations due to the condition of the... More 

Leland, North Carolina
Level Contributor
63 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Room looked clean when we entered. We left our belongings and went to dinner. Tried to take tub bath but water never got above warm. Then went to climb in bed and sheets were stained with blood of previous guest. Phone by bedside did not work. Desk phone worked. called front desk who sent someone from housekeeping to check room,... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this review

Dear EKCovan, Thank you so much for sharing your experience with our hotel. We would like to apologize for the sub-par experience you had with the overall condition of our rooms and breakfast during your stay. We would like to follow up on this situation that is why we have sent you a private message to obtain more information. We... More 

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