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Holiday Inn Express Hotel & Suites Galveston West - Seawall

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8628 Seawall Blvd, Galveston, Galveston Island, TX 77554
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1 room 1 adult
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Holiday Inn Express Hotel & Suites Galveston West - Seawall
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250 Reviews from our TripAdvisor Community

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1 review
4 of 5 stars Reviewed 5 days ago NEW via mobile

I visit Galveston several times a year and this was the first time to stay at this Hotel! Great view on the 6th Floor over looking the pool! Heated pool with a nice sitting area attached to the indoor bar. Just loved it! The restaurant food was good😜 and the hotel staff accommodated all our needs. We will definitely stay... More 

Helpful?
Thank Sherrie B
Qingdao
Level Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice stay while visit the small town at the hotel. Locate on the sea shore, you could just walk along the sea and enjoy fresh air, sun shine and freedom. Big room with comfort bed and good breakfast! Nice stay!

Helpful?
Thank Eddy L
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

We paid for a room with a view $172 and when we got to room found that the bathroom toilet was not clean. I complained and they put us in the room across. Found the bathroom was not cleaned either. The maid came and said both room were clean so I had to show her that she didn't do her... More 

Helpful?
2 Thank Sandra F
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this review

Dear Sandra F, Thank you for taking the time to write a review about your stay with us. We are hospitality professionals who pride ourselves on delivering world class experience. For that reason, the comments are troubling and will certainly be looked into. Most importantly, we would like to apologize for falling below your expectations regarding our housekeeping staff and... More 

Travelers are raving about these Galveston hotels

McKean County, Pennsylvania
2 reviews
1 of 5 stars Reviewed 4 weeks ago

It was a terrible experience. The rooms smelled and the cleaning service was horrible. The cleaning staff did not want to do their jobs. They refused to make the beds and would want you to take out the trash. You had to ask for them to bring out soap or lotion.The staff was rude and you are not allowed to... More 

Helpful?
Thank Rana774
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this review

Dear Rana774, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us, especially with cleanliness, housekeeping and customer service. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 27, 2015 via mobile

We had a great stay. Hotel was clean and cozy. Enjoyed being across the street from the beach. No defects in our room. Breakfast was ok, nothing special but was grateful to have it. Staff was helpful and nice. We would definitely stay again.

Helpful?
Thank Dana R
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed December 26, 2015 via mobile

The bathroom was dirty so we requested another room and the other rooms bathroom was grossly disgustingly dirty to. So they moved us to suite and yet again i found hair still on shower wall. For price we unfortunately paid $172, which I would not suggest staying here unless a fare rate is up for grasps. On a good note... More 

Helpful?
Thank Mike F
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this review

Dear Mike F, Thank you very much for taking the time to share your thoughts and comments about your stay with us. We are glad that you found our beds to be comfortable. On the other hand, we would like to apologize for falling short of your expectations regarding our bathroom condition. We give the utmost importance to our guest... More 

Amsterdam
Level Contributor
136 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
3 of 5 stars Reviewed November 24, 2015

The hotel is right next to the main road but it isn't noisy. Even sitting by/in the pool the traffic isn't bad. Pool isn't large but there is space to go into the sun or in the shade. Rooms are rather dark but in the heat all curtains are closed. Bathroom was clean. Go accross the road and you will... More 

Helpful?
Thank GvP13
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this review

Dear GvP13, We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back to our establishment. Once again thank you for the wonderful and kind words of praise. Sincerely, Orlando A. Case Manager IHGCare More 

Decatur, Texas
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 12, 2015

Nice clean rooms, bathroom. I'm an IHG member and we were upgraded for free, not even any extra points charged. The room was a great 2 queen suite, beautiful view of the beach, comfortable and quiet. Amenities included a free full breakfast (eggs, pancakes, hot and cold cereal, coffee and juices, bagels, muffins and breakfast meats), a business center, laundry... More 

Helpful?
Thank moonflower1313
Broken Arrow, Oklahoma
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed October 31, 2015

We found a great room deal at Holiday Inn Express across the road from the Gulf. The price was good and we had a balcony overlooking the Gulf. Our room was a nice size and very comfortable. Breakfast was good with a large eating area. Plenty of free parking.

Helpful?
Thank Janet B
Helena, Montana
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed October 29, 2015 via mobile

Nice view, room smelled funky but I thought it might just be because it was so close to the water. The public areas are really nice looking but the rooms, while pleasant, seemed a little dingy. Towels were thin and scratchy, more like a Motel 6. But, the price was right and it was close to where I needed to... More 

Helpful?
Thank Loniedee
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this review

Dear Loniedee, I appreciate your post regarding your recent stay with our hotel. I regret to read that your stay at our property was only average. The cleanliness of our rooms and our property, in general, has always been our main priority and I am sorry for letting you feel otherwise. I also apologize for the service letdown from our... More 

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