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Holiday Inn Express Hotel & Suites Galveston West - Seawall

2.5 of 5 8628 Seawall Blvd, Galveston, Galveston Island, TX 77554
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Holiday Inn Express Hotel & Suites Galveston West - Seawall
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Holiday Inn Express Hotel & Suites Galveston West - Seawall
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193 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Houma, Louisiana
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

This will be the hotel of choice for me! Very clean rooms, friendly and helpful staff, and nice look to the hotel. Its nice to have a hotel so close to the heliport, this way i don't have to get up super early to catch my flight!

Was this review helpful? Yes
Mehmet Ç, General Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this review

Thank you for taking the time to review our hotel. And thank you for staying at holiday inn express galveston . We are constantly striving to improve our services and aim to offer a great value. We hope to welcome you again the next time your travels bring you to visit Galveston. Mehmet Cetinkaya General Manager More 

San Antonio, Texas
Top Contributor
164 reviews 164 reviews
16 hotel reviews
86 helpful votes 86 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I just love Holiday Inn Express locations and will stay in one whenever I can. Our room was very clean, had a balcony with a view of the ocean, a coffee pot and the beds were awesome. There is a hot and cold breakfast buffet in the dining area. Hot coffee, tea and assorted juices are available as well. There... More 

Was this review helpful? Yes 1
Mehmet Ç, General Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this review

We appreciate your feedback and are pleased to hear that you had an enjoyable stay at Holiday Inn Express & Suites in Galveston. We look forward to providing you with exceptional service in the future. We will see you soon. MEHMET CETINKAYA General Manager More 

Anderson, South Carolina
Top Contributor
66 reviews 66 reviews
10 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Would not come back to this hotel in the future. From the moment that you enter the room you notice an overpowering smell of mold or mildew. We tried the fan and ran heat and air, but nothing helped. Room view of the back lot behind the hotel was dismal as well. It is directly across from the waterfront, but... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this review

Dear 4business2, I appreciate you taking the time to comment about your dining experience. We work very hard to ensure our facilities and guest services are superior and strive to be the best hotel around. However, it is regrettable that the room condition failed to meet your expectations. Please know that this is not reflective of our daily high standards.... More 

Jasper, Texas
Senior Contributor
29 reviews 29 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We had a very pleasant stay at Holiday Inn Express on the Seawall in Galveston! The room was very clean, beds were super comfortable, and the suite had a great view of the Gulf. Breakfast was a bit disappointing - and we ended up checking out early to grab breakfast elsewhere. There was no seating (countless families were taking up... More 

Was this review helpful? Yes
Mehmet Ç, General Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this review

Thank you for taking the time to write a review in regards to your recent stay with us. We appreciate your positive feedback and are delighted to hear you say ''the staff and accommodations were great, and we would definitely stay here again'' We look forward to welcoming you back real soon at Holiday Inn Express & Suites Galveston .... More 

Szczecin, Zachodniopomorskie, Poland
1 review
5 of 5 stars Reviewed December 21, 2014

We arrived and being from the flatlands of Kansas, we saw the balconies facing the ocean and wanted to change our room location as we weren't in a balcony room. Yvonne took such great care of us, made the switch and the cost difference was one meal at Mc Donald's. We were thrilled to say the least. She didn't bat... More 

Was this review helpful? Yes
Mehmet Ç, General Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this review

Thank you for taking the time to respond to IHG’s survey about your recent stay at the Holiday Inn Express & Suites Galveston . We appreciate your feedback and We strive to ensure our guest’s have a wonderful visit and we always enjoy great conversation with our guests. Thank you for your feedback. We look forward to hopefully seeing you... More 

1 review
2 of 5 stars Reviewed December 21, 2014

Note: our confirmation letter stated, best price guarantee - find a lower price for our hotels elsewhere and your first night is free. Before checking in I showed the lady at the counter the statement, she said it would be taken care upon check out. We checked out and the manager on duty would not grant. Expedia had Holiday Inn... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this review

Dear klink45, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding customer service which was unacceptable. We will address this concern. I assure you that the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate... More 

New York City, New York
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 21, 2014 via mobile

This hotel is VERY CLEAN which is a huge deal for me. Staff was very friendly and helpful.Breakfast had a great selection as well. Will definitely go back soon P.S. try to book the suite rooms , they have a nice balcony and perfect view..

Was this review helpful? Yes
Mehmet Ç, General Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this review

Thank you so much for taking the time to respond to IHG’s survey about your recent stay at the Holiday Inn Express & Suites Galveston . We are so glad you enjoyed our hotel and we appreciate your comments regarding our amenities and location too!. We hope to be able to host you again in the future. Mehmet Cetinkaya General... More 

Torun, Poland
1 review
5 of 5 stars Reviewed December 19, 2014

Very enjoyable stay, typical of most of my Holiday Inn experiences. Friendly, helpful staff, great room (same one three years in a row now - annual event). Good service, good breakfast, good parking, overall good facility. I'll be back next year, same time, same place, and they'll probably put me in the same room.

Was this review helpful? Yes
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed December 2, 2014 via mobile

This hotel is not up to standard of the hotel chain it belongs to. The room was musty and very stuffy. We had to keep our door open just to air it out. Black mold in the bathroom, beds were okay, breakfast was decent, but the room was very disappointing. Will NOT recommend nor stay here again.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this review

Dear Colleen C, Thank you for taking some time out of your busy day to bring this matter to our attention. Please accept my sincerest apologies if the room you have stayed at fell below your standards, particularly the bathroom's cleanliness. On this note, We would like to obtain additional details regarding your experience so we have sent you a... More 

Victoria
Contributor
17 reviews 17 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 16, 2014

We came down for my husbands birthday and we were greeted very nicely by Mrs Mitchell the first day and she was really sweet and helpful as we had to extend our reservation at the last minute due to not knowing if we were going to be able to stay an otherday and she did this with no problem.Jasmine the... More 

Was this review helpful? Yes
Mehmet Ç, General Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this review

Thank you for taking the time to write a review, and more importantly, for choosing the Holiday Inn Express Galveston for your vacation. We look forward to welcoming you back in the near future. Mehmet Cetinkaya General Manager More 

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Additional Information about Holiday Inn Express Hotel & Suites Galveston West - Seawall

Address: 8628 Seawall Blvd, Galveston, Galveston Island, TX 77554
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Galveston West - Seawall 2.5*
Number of rooms: 81
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Holiday Inn Express Hotel And Suites Galveston West - Seawall

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