I have tried them all but the Hilton remains consistently the best place for a relaxing getaway. Is it perfect? No, but the staff does all that they can to correct any problems. I went for a solo "Mom's Night" out and I was simply exhausted by the time I got there. Lauren at the desk could not have been... more

Noise from people walking, running, talking in the hall throughout the night spilled over into the room. Both check-in and check-out were incredibly slow. Airheads man the restaurant. more

I left a survey card for the management about my stay on June 7th, 2009, but I've received absolutely no reply. The tile floors were sticky and dirty. This wasn't overnight dirt; it was hair and dirt that had accumulated over time. My husband cleaned the sticky floors with a wet bath towel, and I have pictures of the filth.... more

I stayed there (2) nights May 29-31, 2009 for a ladies weekend trip. I booked the rooms on Cheaprooms.com and therefore received and excellent rate. We stayed in a standard room with (2) Queen Beds and a balcony that overlooked the pool and had a partial oceanview (all balcony rooms only have a partial oceanview). The room was spacious and... more

We were in town for the AIA Sandcastle Building Contest and Hilton is the host hotel; we were booked for two nights. When we arrived we decided to pay for valet parking ($10 per night) as we would have driven around for quite some time to catch an open space. There were four young men at the door; my door... more

We arrived in Galveston a half hour after check in time on our set day of arrival and learned that our original room was gone and they "upgraded us for free". The only problem with this was that we asked for a smoking room with an ocean view and we were upgraded to a non smoking room. When I mentioned... more

Not only is the service terible but they are some of the rudest people I have ever met. They need a class in business one on one, they have failed to realize that customers pay their checks. When I tried to leave because the service and the room sucked so bad they told me I would still have to pay... more

Checked in this afternoon - there are two parts to this hotel - the tower that has the "deluxe" rooms which is at the back of the hotel with older-style tv's. Although there is a gulf view from the windows, there is no balcony. We asked for a room with a balcony over the pool and were moved after a... more

My family and 4 other families in our group selected the Hilton Hotel for a place to stay the night for an impending cruise the next day. When we checked in the Mgr. was at the front desk, he was exceptionally rude and acted as if we were bothering him. He made no effort to get us luggage carts (there... more