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Hilton Galveston Island Resort

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5400 Seawall Boulevard, Galveston, Galveston Island, TX 77551
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Hilton Galveston Island Resort
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Hilton Galveston Island Resort
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1,068 reviews from our community

Traveler rating
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321
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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San Antonio, Texas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

On 5/15/15 was a very special day.. had an amazing time at the Hilton right across the beach.. the best place at the hotel was at the gift shop .. Sandra in the gift shop is Very understanding and amazing she went out her way to unfold several shirts and show us all about the store she really knows her... More 

Was this review helpful? Yes 2
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review

You know what is really amazing is you. We at the Hilton truly enjoy providing great service and making your stay outstanding. I will let Sandra know of your comments. Have a wonderful day, Mike Pistone General Manager More 

Humble, Texas, USA
Top Contributor
53 reviews 53 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The annual Gulfcoast Oilman's Golf tournament benefitting the Shriners was held again last week. The staff once again went out of their way to make everyone's stay wonderful. The banquet/conference room was used several nights and was adjoining another room serving beverages and food. Our rooms overlooked the Gulf and pool. Beautiful weekend!

Was this review helpful? Yes 1
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review

Thank you for your compliments of your stay here in Galveston. What you don't know is that for 18 years I've been here at the Hilton Your group is my favorite group to service. Staff looks forward to going the extra mile to make sure everything is perfect. I look forward to next May 2016 servicing the Gulf Coast Oilmen... More 

Centennial, Colorado
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

When I booked my reservation online at the Hilton Galveston Island Resort, I had no idea I was about to experience the best service I have ever received at any resort or hotel in all of my years of traveling for business and pleasure. Upon entering the hotel, Dee who was our front desk attendant greeted us with a friendly... More 

Was this review helpful? Yes 1
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review

Appreciate the review received on our service here at the Hilton. We strive on above average service and Wowing our guests. Please accept my sincere appreciation for your patronage. I hope to see you back again soon! Mike Pistone General Manager More 

2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

My husband and I just got married on Saturday. We only had a couple of days off to spend together, and we decided we would go to Galveston for a honeymoon. We purchased the Club 10 at the San Luis resort, and it was the biggest mistake we have ever made! I have been traveling all around the world, every... More 

Was this review helpful? Yes 2
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review

Thank you for your time to post your positive experience here at our property. I'm sorry to hear of your misfortunes when you arrive to Galveston at another property but as they say, " All is well that ends well." I'm glad the Hilton could make a recovery for you and a Honeymoon very memorable. I'll let the staff know... More 

Richmond, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Outstanding Hospitality across the board. Only dislike I encountered was that the bell hops insisted on running the luggage dollys. Pool swim up bar was well run and Pool walls/water were clean and clear.

Was this review helpful? Yes 1
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review

I appreciate the friendly compliments that you took time to post on the Hilton Galveston. We strive to make every guest experience outstanding and rewarding. Please consider us for future stays, Mike Pistone General Manager More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We had the best time at this hotel. The service was impeccable and the staff went over and above anything we could have expected. From check-in (Brittny) to the executive lounge with Peggy and Nancy - we were treated like VIP's. Service at the pool bar was kind of hit and miss - but all in all it was a... More 

Was this review helpful? Yes 1
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review

Thank you very much for the positive feedback of your experience with us at the Hilton. I will share your comments with Peggy and Nancy on their service. This will help instill motivation to continue superior service. Thank you again, Mike Pistone General Manager More 

Lichfield, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We had a few days R and R here during a road trip and found it the ideal place to relax. The hotel has all the facilities you need from spacious rooms to a well appointed pool area and easy access to the beach. There are restaurants and a supermarket near by but we ate in the hotel restaurant on... More 

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Mike P, General Manager at Hilton Galveston Island Resort, responded to this review

I'm glad to here your stay with us met your expectations. we strive here at the Hilton to make our guest comfortable and a very positive experience. Come back again soon, we appreciate your business. Mike Pistone More 

Lake Charles, Louisiana
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We planned a trip to Galveston a couple weeks after my dad passed away and we were confirmed at the Holiday Inn Resort, adjacent to the San Luis. Upon our arrival, the reservations had been cancelled but the staff there failed to notify us. Please keep in mind that we reconfirmed the reservations the day before we arrived and everything... More 

Was this review helpful? Yes 1
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review

I appreciate the positive feedback on your stay with us at the Hilton. Being a Four Diamond AAA property we pride ourselves on our exemplary service ethics. Please consider us on your next visit to Galveston. Have a great day, Mike Pistone More 

Belton, Texas
Top Contributor
62 reviews 62 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

I was here this week for a conference, and the rain made it difficult, but the ocean was great this week. What I liked about the resort was the location. It is right in the middle of all the activities. Go West and do Moody Garden, go East for great places to eat, Pier shops, and the new bemusement pier... More 

Was this review helpful? Yes
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review

Thank you, Thank you, Thank you. Your feedback is so important for future guest stays. Yes our location is fantastic but unfortunately we can't control the weather! Our pool is a very popular spot at our property. Appreciated for your comments, Mike Pistone General Manager More 

Artesia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

all of the people who worked at the hotel were very friendly. pool was lovely and so was the hot tub. food was great in dining room. we went on a cruise and the only problem we had was being picked up at a goodly time. it took an hour to be picked up from cruise terminal.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review

Thank you for taking the time to give us your positive review of our property. I will make sure your comments are passed on to our staff. Come back again soon and have a great day! Mike Pistone General Manager More 

Hotel Review Summarization

What travelers say

  • Very nice(6)
  • Pool area(4)
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