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Hilton Galveston Island Resort

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5400 Seawall Boulevard, Galveston, Galveston Island, TX 77551
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Hilton Galveston Island Resort
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Hilton Galveston Island Resort
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1,019 reviews from our community

Traveler rating
    367
    313
    180
    90
    69
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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2 reviews
5 of 5 stars Reviewed 3 days ago NEW

The front desk lady was so sweet. it was raining and she got us towels. And made sure we were dry and happy! Front desk you rock!!!! Walking around in the hotel all the staff greeted us and was nice as well. Over all a great experience from start to finish.

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Atlanta, GA
Top Contributor
83 reviews 83 reviews
20 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed overnight the Friday before a cruise leaving from the Port of Galveston. Flew into Hobby (which is closer than Bush) and although the hotel doesn't have a shuttle from the airport, took car service (which was $180 for 6 of us - be careful about the transport on and off Galveston to the airports as can really add to... More 

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Mike P, General Manager at Hilton Galveston Island Resort, responded to this review

Thanks for your favorable comments. I will certainly pass your feedback on to staff. Your input is most appreciated to insure we improve our service standards. I hope to see you again soon when visiting Galveston. Sincerely, Mike Pistone General Manager More 

2 reviews
3 of 5 stars Reviewed 6 days ago NEW

First off, let me say that Dee is the heart of this hotel. She works behind the desk, she waitresses, she has even been in the executive lounge. She should be a concierge, as she is super knowledgeable and very attentive to the guests. We love you Dee!! You made our trip awesome. As far as the hotel, the pool... More 

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Mike P, General Manager at Hilton Galveston Island Resort, responded to this review

Thank so much for taking the time to post a nice review of our property. I will share your comments with staff. This input will help motivate our associates to incentivized excellent service for future guests. Again I appreciate you as our guest and hope to see you back soon. Mike Pistone General Manager More 

Weatherford, Tx., United States
1 review
5 of 5 stars Reviewed 1 week ago NEW

Hotel was perfect place for our family to meet. Swimming pool and close to beach was a big plus. Rooms were great and all the staff were helpful, professional and "Down Home" nice. Highly recommend. Bill Seglem

Review collected in partnership with Hilton Hotels & Resorts

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Mike P, General Manager at Hilton Galveston Island Resort, responded to this review

Great to here to your feedback. As with all reviews we at the Hilton we share all responses with staff. It's always important to improve service so guest like yourself who take the time to give us valuable input means so much! Please have a wonderful day, Mike Pistone General Manager More 

San Antonio, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 1 week ago

We stayed here and they gave us the wrong room overlooking a dump and parking lot. Construction caused an allergy attack. No concierge level. No free breakfast. Started hearing noise like jackhammers below us! They should not have people staying that close to construction zone. This is not a resort hotel. This is a two star hotel with a tiny... More 

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Mike P, General Manager at Hilton Galveston Island Resort, responded to this review

We are sorry that you had a disappointing experience during your stay with us. We aim to ensure every guest feels cared for, valued and respected. Your feedback will help us deliver our brand promise in the future. Guest satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay.... More 

2 reviews
5 of 5 stars Reviewed 1 week ago

Very nice hotel especially with all the renovations. The staff are among the nicest and most efficient I have met. Easy to get into and out. Also minutes to get to anything from there. Also close to Kroger, Walmart, CVS, etc. for those emergency items you might have forgotten at home. Great pool bar!

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review

Thank you so much for your kind review on Trip Advisor. Your opinion is very valuable to our staff and future guests to the area. I hope to see you back very soon. Have a great day! Mike Pistone General Manager. More 

anahuac, United States
1 review
5 of 5 stars Reviewed 1 week ago

a very nice hotel in galveston. super cool pool with a bar in it. i will definitly be staying there a lot this summer. the hotel was clean and the employees were very nice and helpful. the beach entrance was directly in front of the hotel.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review

Great to here to your feedback. As with all reviews we at the Hilton we share all responses with staff. It's always important to improve service so guest like yourself who take the time to give us valuable input means so much! Please have a wonderful day, Mike Pistone General Manager More 

Granbury, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The Hotel staff at the Hilton Galveston Island Resort is by far the most courteous and costumer satisfaction driven staff I have ever seen! The entire staff, no matter what their job is, greets you with a smile, a hello, how are doing, and is there anything I can do to for you! They are an absolutely wonderful staff, from... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review

Great to here to your feedback. As with all reviews we at the Hilton we share all responses with staff. It's always important to improve service so guest like yourself who take the time to give us valuable input means so much! Please have a wonderful day, Mike Pistone General Manager More 

Dallas, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We were very pleased with our stay at Hilton Galveston. The staff were so friendly always there to help out. The girls and I needed a weekend away from the norm. We were looking for some nice, decent yet fun but local places to go and the bartender by the pool was on point. Michael, nice guy and Beards are... More 

Was this review helpful? Yes 1
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review

Thank you so much for your kind review on Trip Advisor. Your opinion is very valuable to our staff and future guests to the area. I hope to see you back very soon. Have a great day! Mike Pistone General Manager. More 

Austin, Texas
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed at this Hilton for a convention and the staff was very friendly and helpful, going out of their way to make my visit good. I appreciated their willingness to go above and beyond to make sure everything was right. Rooms may need a little updating but overall a very good hotel and a great location next to the convention... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review

Great to here to your feedback. As with all reviews we at the Hilton we share all responses with staff. It's always important to improve service so guest like yourself who take the time to give us valuable input means so much! Please have a wonderful day, Mike Pistone General Manager More 

Hotel Review Summarization

What travelers say

  • Very nice(6)
  • Pool area(4)
  • Parking lot(3)
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