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All 49 Galveston hotels

Four Points by Sheraton Galveston

3.0 of 5 Hotel   |   2300 Seawall Blvd, I-45 South Between 23 & 24 Street, Galveston, Galveston Island, TX 77550
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Ranked #24 of 49 hotels in Galveston
A recent review
4 of 5 stars reviewed 1 week ago
Rupture Toronto, Ontario
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228 people have reviewed this hotel

Traveler rating
    60
    74
    55
    21
    18
See reviews for
100
72
5
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Green Valley, Arizona
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Nice rooms, but the A/C unit was horribly loud when it came on. It would come on, sound like a jet. Very disruptive for a good nights sleep. Our AC did not hold a temperature that was comfortable for sleeping - we were way too warm all night. We were there two nights and set it lower the second night,... More

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Toronto, Ontario
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is located right across from the Pleasure Pier. It is located right on the seawall and close to the Strand. Rooms are clean and the amenities decent, although the WiFi was very weak on the top floor.

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Corpus Christi, Texas, Usa
Top Contributor
65 reviews 65 reviews
21 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed the night before our cruise. The room was roomy and nice enough. The service in the restaurant and lounge was slow because they seemed understaffed for a Saturday. Because of fog and an oil spill 2 cruises were delayed. Most guests just hung around the lobby waiting for word from the cruise lines whether we would sail or not.... More

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Steven T, General Manager at Four Points by Sheraton Galveston, responded to this review

Hi marksw12, Thank you for staying with us during your last trip to Galveston Island. I am please to read your comments about our staff and in particular Shadee. I do apologize for the slow service you received and we are working on resolving those issues. We do hope in future trips we will be your first choice when staying... More

Plano, Texas
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Four of us stayed at the Four Points by Sheraton in Galveston March 23, 2014. Last time my review focused on the location (best location in town IMHO). This time the real stand out was the unbeatable customer service. We stayed there pre-cruise, but were ready to check out when we were alerted that the harbor was closed due to... More

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Steven T, General Manager at Four Points by Sheraton Galveston, responded to this review

Dear bighairtexan02 Thank you for your very kind comments about your recent stay! My team and I appreciate such positive feedback especially from experienced reviewers. I hope that if your travels return you to bighairtexan02 , you’ll consider being our guest again. All the Best, Steven T General Manager More

Miami, Florida
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

In February I had to travel to Galveston, TX for a training session at UTMB's Galveston campus and opted to stay at the Four Points Sheraton due to a previous stay at Orlando's Four Points location. From the moment I first contacted the hotel until my last day of stay the service was supreme. I was greeted amiably at check... More

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Steven T, General Manager at Four Points by Sheraton Galveston, responded to this review

Dear Lizzy242014 Thank you for your very kind comments about your recent stay! My team and I appreciate such positive feedback especially from experienced reviewers. Thank you for all the kind comments about our staff! I hope that if your travels return you to Galveston Lizzy242014 , you’ll consider being our guest again. All the Best, Steven T General Manager More

North Carolina
Senior Contributor
41 reviews 41 reviews
4 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Customer service matters a lot. The customer service I received at this hotel was really nice. Before booking my stay, the staff was patient in answering my questions and helping me secure the type of room that met my needs. Upon arrival, Evelyn was very helpful. Binny also assisted with an issue during our stay. ( I even saw her... More

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Steven T, General Manager at Four Points by Sheraton Galveston, responded to this review

Dear jello_2001 , Thank you for your very kind comments about your recent stay! My team and I appreciate such positive feedback especially from experienced reviewers. I will make sure both Evelyn and Binny read your review and comments. I hope that if your travels return you to Galveston Island, you’ll consider being our guest again. All the Best, Steven... More

Kingsville, Texas
1 review
4 of 5 stars Reviewed 3 weeks ago

We came into town for a wedding and stayed at the hotel for 2 nights. The hotel was very clean and everything was comfortable even the sofa beds. The blankets and sheets were very soft and clean smelling. I was pleased by the housekeeping and also with the late night housekeeping services. The young ladies that worked at the bar... More

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Steven T, General Manager at Four Points by Sheraton Galveston, responded to this review

Dear Lauren L, It was a pleasure reading your recent feedback about your stay with us! Thank you for taking the time to share your experience as a new reviewer here on TripAdvisor If your travels return you to Galveston Island, I hope you will consider visiting with us again. All the Best, Steven T General Manager More

San Antonio, Texas
1 review
5 of 5 stars Reviewed March 8, 2014

I am a Doctoral Student at UTMB and I have stayed at numerous hotels in Galveston. The Four Points Sheraton and its staff are the best I have encountered in past four years. Jackie, Shelby, and Maira are the most personable, caring, and professional staff I have ever met!!!! In an emergency, I needed to stay an extra night and... More

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Steven T, General Manager at Four Points by Sheraton Galveston, responded to this review

Dear Russell Z, It was a pleasure reading your recent feedback about your stay with us! Thank you for taking the time to share your experience as a new reviewer here on TripAdvisor. If your travels return you to Galveston Island, I hope you will consider visiting with us again. All the Best, Steven T General Manager More

Southside, Alabama
1 review
5 of 5 stars Reviewed January 30, 2014

Great service! Make sure you see Jackie at the bar! great bartender!! Can't say enough about the service. Nice comfortable beds. Clean rooms. Nice place to stay with a lot of good food around. I'll stay there again!

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Robert M, General Manager at Four Points by Sheraton Galveston, responded to this review

Thank you for taking the time to let us know how we did! I am glad to read that you really enjoyed your stay and I look forward to sharing your positive comment with our bartender, Jackie. We hope to see you again the next time you are in Galveston! More

Grand Prairie, Texas
Contributor
16 reviews 16 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 28, 2014

We stay here before going out on cruise; allow us to leave car there for week. Staff are awesome, rooms clean, all we need. Location is great also. There is a restaurant in hotel, but breakfast is an extra charge. However, good food and service.

Was this review helpful? Yes
Robert M, General Manager at Four Points by Sheraton Galveston, responded to this review

I am glad to hear that your stay went great! Thanks for the great review! More

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Additional Information about Four Points by Sheraton Galveston

Also Known As:
Four Points By Sheraton Galveston Hotel
4 Points By Sheraton Galveston
Four Points By Sheraton Galveston Hotel Galveston
Address: 2300 Seawall Blvd, I-45 South Between 23 & 24 Street, Galveston, Galveston Island, TX 77550
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
#10 On the Beach Hotel in Galveston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton Galveston 3*
Official Description (provided by the hotel):
Overlooking the Gulf of Mexico, Four Points by Sheraton Galveston is near the beach and Schlitterbahn Waterpark, Moody Gardens, Strand Historic District, and Grand 1894 Opera House ... more   less 
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