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Four Points by Sheraton Galveston

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2300 Seawall Blvd, I-45 South Between 23 & 24 Street, Galveston, Galveston Island, TX 77550
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1 room 1 adult
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Four Points by Sheraton Galveston
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436 Reviews from our TripAdvisor Community

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Houston, Texas
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 days ago NEW via mobile

this hotel is just simply put very unclean. Person I stayed with had to get bedding changed as both our beds were filled with curlies. Not only was the bedding dirty but you knew you were in trouble as the elevator was very nasty. Can tell that the time and effort spent on cleaning is not as important to this... More 

Helpful?
Thank David S
San Jose, California
1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

We stayed at this property and we enjoyed the view, location and staff was excellent! John that worked at the front desk was excellent. He went out of his way to make us feel at home. He gave us recommendations for breakfast, where to go shopping and see sights in Kemah, TX. I would recommend anyone who wants to stay... More 

Helpful?
Thank Gmawtata
Steve K, General Manager at Four Points by Sheraton Galveston, responded to this review

Thank you for your review and for recognizing John for his excellence service. It is our hotel team's goal to provide exceptional service to every guest. We thank you for staying at the Four Points Sheraton in Galveston and we hope that you will come back to visit us very soon. More 

Houston, Texas
Level Contributor
4 reviews
1 of 5 stars Reviewed 5 weeks ago

The hotel staff at this Sheraton property are nothing more than incompetent. The property is a complete disappointment upon checking in and the situation only deteriorates. John and Jasmine specifically should be working at the jack in the box down the road vs. a hotel property. I would highly discourage anyone from staying at this property and would not contribute... More 

Helpful?
Thank Elijah C
Steve K, General Manager at Four Points by Sheraton Galveston, responded to this review

Thank you for your review. On behalf of the Four Points Sheraton Galveston Staff, I apologize for your poor experience at our hotel. I was hired this week as the new General Manager here at the hotel and I can assure you that it is our goal to provide exceptional service to every guest. Please contact me directly at the... More 

Travelers are raving about these Galveston hotels

canada
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed January 6, 2016

We stayed here one night pre cruise. The location is ideal as the port is a five minute car ride away. We chose this hotel because they have 2 queen beds on one room which we needed. You can see the ocean from the hotel and it also has a small pool. Be warned though to call a taxi the... More 

Helpful?
Thank shipty2
Steve K, General Manager at Four Points by Sheraton Galveston, responded to this review

Thank you for your review. We are glad that you enjoyed your pre-cruise stay with us. Our hotel is located within minutes of the cruise terminal and as you mentioned, we are conveniently located near numerous restaurants and attractions. We are sorry that it took so long to get a cab. We hope that you enjoyed your cruise and that... More 

Baltimore
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed January 1, 2016

We flew in for a one night stay prior to our cruise. Check in went fine, a bit of a rush when we arrived, seems it was a busy weekend. We were very glad to hear the restaurant was open. Dropped our bag in the room, it was nice. We went back down for dinner. It was empty, seems we... More 

Helpful?
Thank ISparks
Belindab1, Director of Sales at Four Points by Sheraton Galveston, responded to this review

Thanks for your review. Looking forward to seeing you again. Sorry for your inconvenience in our restaurant. More 

Level Contributor
82 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed December 30, 2015

We had never been here before but even with a cold and windy day the staff warmed up our spirits and showed us to our room which had a great view of the pier and the gulf. Room was well appointed and clean... I'd be back again!

Helpful?
Thank Rick O
Belindab1, Director of Sales at Four Points by Sheraton Galveston, responded to this review

thanks for the kind words.. Looking forward to seeing you again soon ... More 

Baton Rouge, Louisiana
Level Contributor
118 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
1 of 5 stars Reviewed December 29, 2015

For a major chain who we previously trusted, this was the worst experience we have ever had. It started out great, as the bar area is kinda cute, and the front desk check-in was very quick and nice. They even allowed us late checkout. I have to give a shout out to the Front Desk woman to gave me an... More 

Helpful?
Thank Jess5K
Belindab1, Director of Sales at Four Points by Sheraton Galveston, responded to this review

Thanks for your review and Happy New Years. I apologize about your stay and if you decide to stay with us again please let me know and we can upgrade your room or free breakfast for your trouble. We are doing some renovations throughout our hotel and some of those changes will be the Air conditioners. More 

tx
Level Contributor
38 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 25, 2015

we stayed one night preparing for a cruise, rooms very clean, staff very helpful, could not have asked for more. They do not offer a free breakfast but food services are very close by. Ocean amusement park is very close so kids have a lot to do. Also gift items are available at local shops.

Helpful?
Thank DAVID Y
Belindab1, Director of Sales at Four Points by Sheraton Galveston, responded to this review

thanks for your review.. hope to see you again soon More 

Hythe, ab
Level Contributor
39 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed December 17, 2015 via mobile

We stayed here for two days in October. It was easy to park and the staff was great. We loved this hotel and had zero complaints. Bed was comfortable and the whole hotel was extremely clean. This hotel is right across from the ocean and easy walking distance to restaurants.

Helpful?
Thank CABlum
Belindab1, Director of Sales at Four Points by Sheraton Galveston, responded to this review

thanks for your review and hope to see you again soon More 

Kerrville, Texas
Level Contributor
3 reviews
3 of 5 stars Reviewed December 17, 2015

We had stayed here a couple years prior and it was fine then, but this time the hallways were under construction and it was a mess. We were travelling with friends and asked if our rooms could be close together...one on 3rd floor and one on 4th floor. Don't' think she really thought much about the request. We both got... More 

Helpful?
Thank tml1432
Belindab1, Director of Sales at Four Points by Sheraton Galveston, responded to this review

thanks for your review.. Yes we are going through some renovations sorry about the hall way... hope to see you again soon More 

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