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Holiday Inn Express Gainesville

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320 North Interstate 35, Gainesville, TX 76240
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1 room 1 guest
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Holiday Inn Express Gainesville
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65 Reviews from our TripAdvisor Community

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Traveler rating
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    18
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    12
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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Picayune, Mississippi
1 review
2 of 5 stars Reviewed 2 weeks ago

We were in town for a family funeral and booked HIE because we have always had good experiences with them. Unfortunately this was an exception. Everything was not bad. The staff was friendly and the overall hotel was fine. Our problem was with the cleaning of our room. We were there 6 days. There were 4 of us in our... More 

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Lakeland, United States
2 reviews
1 of 5 stars Reviewed July 28, 2015

Managers / staff have refused to cooperate and they lack professionalism to return phone calls or emails. There is a lackadaisical approach to business and the General Manager refused to acknowledge her involvement with companies and potential business opportunities with tour & travel service providers. IHG will have to examine whether this hotel meets its criteria and should remain a... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Gainesville, responded to this review

Dear Richard M, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us, especially with customer service. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor... More 

Dallas, Texas
Level Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed July 5, 2015 via mobile

We stayed 2 nights in the hotel for the 4th of July weekend. The outside of the hotel looked a little worn down but the inside was great! The staff was extremely polite and the room was very clean with modern furniture and fixtures. The breakfast was good. I ate what was one of the best cinnamon rolls I have... More 

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Wylie, Texas
Level Contributor
2 reviews
4 of 5 stars Reviewed July 1, 2015

We stay here several times each year and always feel at home with the exceptional friendly staff. The refurbishments are coming along nicely and appear to be in the final stage. This Inn will challenge some of the newer ones very soon.

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San Antonio, Texas
Level Contributor
89 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
2 of 5 stars Reviewed June 22, 2015

We have stayed at a lot of Holiday Inn Expresses and always enjoyed our stay. This hotel was under renovation and the room we got needed some extra attention. The front desk staff was helpful and did adjust our bill, but our stay was not wat we expected.

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Edmond
Level Contributor
70 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed May 14, 2015

Like many Holiday Inns (expresses included) this place is lacking in general maintenance, but they are always clean and comfortable. The staff here was very friendly and accommodating, and the price was right. I would readily stay here again.

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Arlington, Texas, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 6, 2015

Nice hotel stay, this place is within 10 minutes of the Winstar Casino. We saved over $200.00 staying here instead. I would have preferred a room towards the back of the hotel, away from the highway. But I never heard the highway. No complaints!

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Level Contributor
101 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed March 14, 2015

This hotel is under construction but it still lacks in cleanliness! Our room looked like it hadn't been vacuumed, barely enough toilet paper, no extra roll. The beds are comfortable but the sheets aren't soft and they felt like they had fuzz balls in them. No alarm clock, halls are real dirty! I would stay here again and give them... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Gainesville, responded to this review

Dear WSargent, Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. I am pleased that you found the bed comfortable. I apologize for the cleanliness issues you because of the renovation. Rest assured that your comments will be looked into and take actions accordingly. We appreciate your feedback as... More 

Wichita Falls, Texas
Level Contributor
135 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed March 10, 2015

Very friendly staff, good lighted parking area, easy on/off the highway. Right down the road from the Winstar Casino. Good breakfast, lots of choices, eggs, bacon, pancakes, oatmeal. Staff very attentive, will get you anything you need. Very clean and nice.

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Central Texas
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed March 9, 2015

Stayed one night here on business. The first impression of this hotel is set by the very friendly and professional young lady at the front desk. Greeted me by name and made the check-in process very efficient. My room/bed/bath etc... was clean and comfortable. Breakfast was the usual HIE fare which is perfectly acceptable to me. It's a HIE and... More 

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