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Holiday Inn Express Gainesville

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320 North Interstate 35, Gainesville, TX 76240
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Holiday Inn Express Gainesville
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Holiday Inn Express Gainesville
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58 reviews from our community

Traveler rating
    11
    15
    12
    9
    11
See reviews for
10
18
3
9
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Top Contributor
71 reviews 71 reviews
32 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This hotel is under construction but it still lacks in cleanliness! Our room looked like it hadn't been vacuumed, barely enough toilet paper, no extra roll. The beds are comfortable but the sheets aren't soft and they felt like they had fuzz balls in them. No alarm clock, halls are real dirty! I would stay here again and give them... More 

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Wichita Falls, Texas
Top Contributor
115 reviews 115 reviews
19 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very friendly staff, good lighted parking area, easy on/off the highway. Right down the road from the Winstar Casino. Good breakfast, lots of choices, eggs, bacon, pancakes, oatmeal. Staff very attentive, will get you anything you need. Very clean and nice.

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Central Texas
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed one night here on business. The first impression of this hotel is set by the very friendly and professional young lady at the front desk. Greeted me by name and made the check-in process very efficient. My room/bed/bath etc... was clean and comfortable. Breakfast was the usual HIE fare which is perfectly acceptable to me. It's a HIE and... More 

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1 review
1 of 5 stars Reviewed February 7, 2015 via mobile

I would not suggest anyone stay here. I was charged $470 for a one night stay with 10k points. The hotel is under renovation which is a good thing but not when they are waking you up first thing in the morning doing work in the room next door. Also being a gold member I was upgraded to a king... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Gainesville, responded to this review

Dear John B, Thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels... More 

Dallas, Texas
1 review
4 of 5 stars Reviewed January 30, 2015

Great location. Very quiet. Some construction but did not bother me. I had some minor issues with the hotel room but as soon as I brought them to the attention of the staff they were immediately resolved, The staff was very gracious and accommodating. Great place to stay ,

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Lawton, OK
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 5, 2015

Perfect for what we used it for... A place to close our eyes after staying at the casino until the wee hours of the morning. Close to winstar at a third of the cost. The beds were comfy, room was clean. Staff was nice. I did find it strange that they wouldn't accommodate our request for one bed although the... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Gainesville, responded to this review

Dear Wenttocasino, Thank you for taking the time to review our property. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the clean room, comfortable bed and friendly staff. I am sorry to hear that there were certain aspects of your visit that did not... More 

Omaha, Nebraska
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed December 3, 2014

First off, I like Holiday Inn Express for the beds, showers and breakfast. In those regards, like everywhere else I've stayed - the same. Other than that, there was a massive amount of construction going on at the time, so I didn't wander too far from my room and the breakfast bar. I think this place has the customers pay... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Gainesville, responded to this review

Dear bshoptaugh, Thank you for your continuous business and for taking the time to review your recent stay. Allow me to sincerely apologize for any inconvenience you may have experienced due to the ongoing construction. I have taken note of your comments and rest assured that these will be used to ensure we consistently provide our guests with great hotel... More 

Woodbridge, Virginia, USA
Top Contributor
93 reviews 93 reviews
17 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed November 18, 2014

While the rooms needed updating you can't beat the friendliness and helpfulness of the staff. They treated you like family. I stayed there while in town for a wedding. They were wonderful to all of us and offered suggestions for visiting attractions and places to eat. Took great care of us. The hotel is conveniently located within walking distance to... More 

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Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 27, 2014

As the heading says we think one night stay is ok, but not more than that. We are satisfied and not complaining but we would choose a different hotel next time. All in all a good night sleep. Nice and clean with friendly staff.

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IHGCare, Guest Relations Manager at Holiday Inn Express Gainesville, responded to this review

Dear Hans - Christia... F, Thank you for taking the time to express your thoughts and concerns. I am pleased that you found our hotel to be nice and clean and our staff delivered excellent service. It is always hugely motivating on our end to receive positive remarks from our valued guests like you. Please see us soon if your... More 

Gainesville, Texas
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 16, 2014

Rooms had very little natural light.Very distinct musty or dank smell to room and dining room. Breakfast ultra ordinary. We had a suite that enabled sleep and a separate TV area with a door between. Shower OK and bed OK. Wallpaper peeling off. Lots of renovations going on that we weren't told about. Had to do emergency evac due to... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Gainesville, responded to this review

Dear Phillip G, Thank you for your recent stay with us and reviewing our property. I am pleased that you found your room and bathroom adequate. Please accept our apologies for the inconvenience you have experienced during your stay specially with renovation work ongoing. Once again, thank you for staying with us. We hope that you give us a chance... More 

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