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Holiday Inn Express Frisco

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3400 Parkwood Boulevard, Frisco, TX 75034 (Formerly The Frisco Inn)
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Holiday Inn Express Frisco
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Holiday Inn Express Frisco
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73 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Illinois
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed with a group for an athletic event. The hotel rooms were clean, hallways, not so much. The beds were very comfortable. They seemed to lack staff at all times. When we did call for towels etc. they were very nice and did bring things quickly. The front desk employees were overall very nice, although I needed to use... More 

Was this review helpful? Yes
Level Contributor
87 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

I am a very loyal customer to the IHG brand, especially Holiday Inn and Holiday Inn Express hotels. Additionally, I spend one long weekend each year in the Dallas area. For the last three years my reservations have been with the Holiday Inn at McKinney-Fairview, which has never disappointed me. During this stay, because I was attending a convention in... More 

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The Colony, Texas
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I had a Dr. visit at Baylor. I did not know until I arrived that they had a shuttle. It was great as I did not know the area. The staff was great, the breakfast items were hot and tasty. We will return when we are shopping in the area. So many places to go, shop, eat. The hotel was... More 

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Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have stayed twice at the property during June 2015. I found the hotel to be very nice for a short stay. The complimentary breakfast spread is very good. The reception is very welcoming. What i liked the most is their complimentary coffee (24*7) next to the reception area. A real boon for jet lagged customers like me. I did... More 

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1 review
2 of 5 stars Reviewed June 16, 2015

Stain on floor that I hope was from a red drink, only was given 2 wash cloths for a room that sleeps 4. I asked for additional wash cloths and was given just 2 more. Carpets in room and hallway needed to be vacuumed. Room was dusty and a/c really did not cool the room.

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HIEXFriscoGM, Manager at Holiday Inn Express Frisco, responded to this review

Thank you for your comments. We do our best to provide exceptional services even during peak, sold out dates. We appreciate your business and hope you visit again to experience our improved services. More 

Saint Louis, Missouri
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 16, 2015

Staying in this hotel for a wedding was a great decision. Very good location. Wedding party rooms altogether on floor separate from athletic groups. Glad for Helpful Mike at front desk for various requests and his suggestion about the shuttle. A map of area (we hiked over to Stonebriar Mall area) would be very helpful. Ice cold water and great... More 

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HIEXFriscoGM, Manager at Holiday Inn Express Frisco, responded to this review

Thank you for your kind comments. We strive to provide excellent services and facilities. We appreciate your business and hope to see you again soon! More 

Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed June 12, 2015

My stay at Holiday Inn Express Frisco started off good. I was greeted by the front desk in a friendly manner and the gentleman working the desk was eager to give me help with directions and with what was in the local area. From there my stay was less than pleasant to say the least. Problem one was my door... More 

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HIEXFriscoGM, Manager at Holiday Inn Express Frisco, responded to this review

Thank you for your comments. We take our excellent service level seriously and will do everything we can to not only meet, but exceed expectations. We welcome all comments and address each individually. More 

Edmonton, Canada
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed June 1, 2015

Arrived early, front desk was very accomidating, arrived in my room and it was clean spotless, easy access onto the wifi and the staff always greated me on my departure and return to the Inn, it was refreshing. room is modern, the inn was full of families and i didnt hear a single noise at all. quick checkout process as... More 

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HIEXFriscoGM, Front Office Manager at Holiday Inn Express Frisco, responded to this review

Dear naughtytraveler46, It is always an honor to read such kind reviews to our staff. We truly love our guests, you are the reason we love our jobs. Please come back and see us soon. Donna, FOM More 

Villahermosa, Mexico
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 20, 2015

I had the chance to stay a couple of nights at the Holiday Inn Express in Frisco,Tx and i was impress with the quality of the hotel, infrastructure and staff. All very professional and very customer-oriented. Also, the location was perfect, close to a major mall and lots of restaurants options. Will definitely comeback on my next trip.

Was this review helpful? Yes
HIEXFriscoGM, Front Office Manager at Holiday Inn Express Frisco, responded to this review

Dear William, It is so awesome to read such a nice review. We really take pride in hoping every guest has a pleasant experience with us. Thank you and we hope to see you again. Donna, FOM More 

Mexico DF
Level Contributor
119 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
2 of 5 stars Reviewed April 28, 2015

After been in several Holiday Inns, this was not what I expected. Our experience was not so good, the staff was excellent and they did whatever they can but we had the following issues, maybe the owners need to put more attention to the below: a) NOISE. It seems that the carpet was installed over a wood floor, every time... More 

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HIEXFriscoGM, Front Office Manager at Holiday Inn Express Frisco, responded to this review

Dear Rogue, Thank you so much for bringing your concerns to our attention. We truly love our guests and I am sorry for your inconvenience with your room although switching locations can help. We always give our guests options. And we would truly love for you to come again. You can contact me directly if you would like. Thank you,... More 

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