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Holiday Inn Express Frisco

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3400 Parkwood Boulevard, Frisco, TX 75034 (Formerly The Frisco Inn)
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Holiday Inn Express Frisco
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Holiday Inn Express Frisco
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62 reviews from our community

Traveler rating
    28
    16
    13
    3
    2
See reviews for
17
10
3
19
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Blackstone, Virginia
Top Contributor
94 reviews 94 reviews
15 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed March 5, 2015

This is a nice new hotel--and the staff showed that they are good at dealing with problems. We arrived to visit family and just had time to drop our luggage in the room before heading to dinner. Got back to the room late and found that the sink was disconnected and had fallen down into the cabinet (we heard later... More 

Was this review helpful? Yes
HIEXFriscoGM, Front Office Manager at Holiday Inn Express Frisco, responded to this review

Dear davefromarizona, We understand things happen, thank you for allowing us to try our best to correct the problem as soon as possible. We want all of our guests to have an enjoyable experience. Thank you for taking the time to know our efforts are appreciated. We truly love our guests. Donna, FOM More 

Knoxville, Tennessee
2 reviews
5 of 5 stars Reviewed February 15, 2015

We came to Frisco for a gymnastics competition, but we did not know we were getting such an excellent hotel and staff. From Ahadd to Sergio coming by our competition to the manager Donna always greeting us with a smile and today she cleaned off our breakfast plates. This hotel is truly amazing a must visit if your coming to... More 

Was this review helpful? Yes
HIEXFriscoGM, General Manager at Holiday Inn Express Frisco, responded to this review

I am so happy that you had a great stay with us. Always love it when our guest mention my staff by name for a job well done. We definitely hope to see you again and hope you had a successful competition. Mike Gratton, General Manager More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 10, 2015 via mobile

My son and myself ended up at this hotel as a result of staying to another property prior to us checking in here because of problems we encountered. I must say from check on to check out the staff at this hotel was so nice that whenever I visit Texas again I will defiantly be booking my room at this... More 

Was this review helpful? Yes
HIEXFriscoGM, Front Office Manager at Holiday Inn Express Frisco, responded to this review

Dear Lcj21180, We are so honored you got to stay with us. It is such a pleasure to read about your wonderful experience. And, we would love to have you back any time. Donna, FOM More 

Georgetown, Texas
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 3, 2015

Breakfast had a large variety to choose from. Rooms were not large but clean. Beds were comfortable. Front desk was very accommodating. Six co-workers stayed here for a weekend class and all said they would stay again.

Was this review helpful? Yes
HIEXFriscoGM, Front Office Manager at Holiday Inn Express Frisco, responded to this review

Dear Holly93A, Thank you for taking the time to let us know at the Holiday Inn Express Frisco how much you enjoyed your stay. We hope to see you again, soon. Donna, FOM More 

Amarillo, Texas
Top Contributor
145 reviews 145 reviews
46 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed February 3, 2015

This hotel is located in a good location near the North Dallas Tollway and Stonebriar Mall. We were welcomed warmly and the person at the desk was very informative. We had read that this could be an issue, but he was very nice. While I parked the car he assisted my wife with the luggage cart and asked if we... More 

Was this review helpful? Yes
HIEXFriscoGM, Front Office Manager at Holiday Inn Express Frisco, responded to this review

Dear Brad C, It is always nice when guests take the time to let us know about their stay. I am truly sorry for your inconvenience with our luggage cart, but are glad you will come again. We truly need feedback to improve. Donna, FOM More 

McKinney, Texas
Top Contributor
51 reviews 51 reviews
14 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed January 9, 2015

We stay at this hotel quite often. We were a little surprised when we received bad service from the Front Desk manager. After long trip in from North Dakota we were very tired and were arriving around 7 am. I understand most hotels are strict about checking in early but to avoid this dilemma we called the hotel before we... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Frisco, responded to this review

Dear James L, Thank you for taking the time to review our property. I am delighted to hear that you liked the friendly staff and cleanliness at the hotel. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn Express around. It seems that we were not able to... More 

Cottage Grove, Minnesota
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 6, 2015 via mobile

This was a great hotel to stay at. I stayed there in April and it was great, I'm from Minnesota so when it's 30-40 degrees there it was 92 in Texas! The only thing is that the pool wasn't open but that was no big deal! The breakfast room was amazing I actually took pictures of the breakfast area! There... More 

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HIEXFriscoGM, Front Office Manager at Holiday Inn Express Frisco, responded to this review

Dear la_mn614, We are glad our weather was so nice for you. Had you stayed longer we would have felt like home to you. It's great you had such a wonderful trip. Please come stay with us again. Donna, FOM More 

Hughes Springs, Texas
Contributor
11 reviews 11 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 6, 2015

I love to go shop in Frisco. I always stay here. It is a very nice place with a wonderful staff. It is located in a central location for great shopping. After I shop all day in Frisco I head about 15 minutes down to Allen and start shopping again. I will go back. I have stayed at the hotel... More 

Was this review helpful? Yes
HIEXFriscoGM, Front Office Manager at Holiday Inn Express Frisco, responded to this review

Dear Missie M, We love you as well for being such a valued guest. We hope you are able to return soon. Donna, FOM More 

Poteau, Oklahoma
Contributor
11 reviews 11 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 6, 2015

We very much enjoyed our stay on NYE 2015 at this facility. Everything was top notch and very clean with spacious rooms and a great staff that go above and beyond. Very nice common areas and an important area nice gym.

Was this review helpful? Yes
HIEXFriscoGM, Front Office Manager at Holiday Inn Express Frisco, responded to this review

Dear Dwisejr, It is wonderful when our staff reads they made a difference. Thank you for taking the time to let us know about your time with us. Donna, FOM More 

tulsa
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 5, 2015

We stayed for one night with our two young children and the hotel its self was beautiful and at a decent price. The room was clean and up to date! The only down fall was the mattress on our bed was sloping to the center it probably just needed to be flipped (or replaced) so I was a little uncomfortable.... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Frisco, responded to this review

Dear Samjop, Thank you for your feedback. It is lovely to hear you found the rooms clean and up to date. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. It was unfortunate to see your stay was not as comfortable as it could have been due to the condition of the mattress.... More 

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