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Embassy Suites by Hilton Dallas -Frisco/Hotel, Convention Center & Spa

#6 of 13 Hotels in Frisco
Certificate of Excellence
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7600 John Q Hammons Dr, Frisco, TX 75034
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1 room 1 guest
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Embassy Suites by Hilton Dallas -Frisco\/Hotel, Convention Center & Spa
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610 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
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  • English first
  • French first
  • German first
  • Any
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  • All months
    (610)
  • Mar-May only
    (162)
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    (192)
  • Sep-Nov only
    (137)
  • Dec-Feb only
    (119)
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5 of 5 stars Reviewed 2 days ago NEW

From the beginning starting with our check-in the staff were personable and professional. They patiently answered all questions and had no problem with any requests we had. Will definitely stay here again if we have a need to be in this area. Breakfast is superb!

Review collected in partnership with Embassy Suites Hotels

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Chicago
Level Contributor
42 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 1 week ago

Front desk staff check. Location check. Room service check. Convention center accommodations check. This place is great. You can walk to quite a few amenities including the Stonebriar Centre across the street. Next door to the Dallas Stars practice facility. Any kind of restaurant or store you desire is at your fingertips at this hotel.

Was this review helpful? Yes
Rich L, General Manager at Embassy Suites by Hilton Dallas -Frisco/Hotel, Convention Center & Spa, responded to this review

Thank you so much for the very nice review of our hotel. Your detail gives a great description that can be so helpful to other travelers. We are so glad you enjoyed your stay with us and that you had a chance to enjoy many of our amenities and wonderful service. It is always nice to hear when my staff... More 

Canton, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

This was my second stay at the Embassy Suites in Frisco,Texas. This Hotel was exceptionally clean, attractive, very nice cooked-to-order or buffet breakfast. Every staff person I had contacted with were dedicated to making our stay very comfortable. And, they did. Highly recommend!

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Rich L, General Manager at Embassy Suites by Hilton Dallas -Frisco/Hotel, Convention Center & Spa, responded to this review

Thank you so much for the nice review of our hotel and for being a loyal Embassy Suites Frisco guest. We are so glad you enjoyed your stay with us as well as our wonderful service. Our team takes pride in caring for our guests and appreciates your comments. Thank you again for staying with us and we look forward... More 

Kaufman, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

PROS: We did enjoy our stay here as we were attending a 4 day event at the Dr. Pepper Arena. We were able to walk there each day. The breakfast was really good and plentiful, but it did not start until 7:30 on the weekend and that made us a little late for our event each day. The evening social... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Rich L, General Manager at Embassy Suites by Hilton Dallas -Frisco/Hotel, Convention Center & Spa, responded to this review

Thank you so much for the very nice review of our hotel. We are so glad that you enjoyed your stay with us. Thank you for staying with us and we look forward to welcoming you back soon. Rich Lundt General Manager More 

Houston, Texas
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

It's a shame you don't have a category higher than "excellent". I'm guessing that this property is brand new because it certainly looks like that -- even down to the parking garage. The gentleman that checked me in at 10:00pm could not have been nicer and the two young men working at the entrance door went out of their way... More 

Was this review helpful? Yes
Rich L, General Manager at Embassy Suites by Hilton Dallas -Frisco/Hotel, Convention Center & Spa, responded to this review

Thank you so much for the nice review of our hotel. We are so glad that you enjoyed your stay with us and that you had a chance to experience our wonderful service and comfortable suites. Our team takes pride in caring for our guests and appreciates your comments. We hope to see you again soon! Rich Lundt General Manager More 

Little Rock, Arkansas, USA
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Reserved a "Premium Suite" for an up charge of $28 night that would get me a top floor and Refreshment center access, WiFi, Keurig coffee brewer. Refreshment centers on these floors come stocked with non-alcoholic beverages, chips and candy bars all complimentary. Here is what I got for my $28 upcharge: First room (yes, first room). Did the electronic check... More 

Was this review helpful? Yes 2
Rich L, General Manager at Embassy Suites by Hilton Dallas -Frisco/Hotel, Convention Center & Spa, responded to this review

Thank you for staying with us and taking the time to post your comments regarding our hotel. We are sorry to hear your stay was mixed. As a management team, we take all comments seriously and share them with our staff, so we may resolve issues such as these. Again, thank you for the comments, which will help us in... More 

Seattle
1 review
5 of 5 stars Reviewed 2 weeks ago

The staff at this hotel is more courteous and helpful than any place I can remember staying. Even after 26 cruises, this beats anything we have experienced in the past. Love, love, love it. The rooms are spacious and the breakfast menu can't be beat. Will definitely pick this place again if given the opportunity.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Rich L, General Manager at Embassy Suites by Hilton Dallas -Frisco/Hotel, Convention Center & Spa, responded to this review

Thank you so much for the nice review of our hotel; we are so glad that you enjoyed your stay with us. It is always nice to hear when my staff takes such good care of our guests. We look forward to welcoming you back the next time you are visiting the Frisco, TX area. Safe Travels! Rich Lundt General... More 

Texas
Level Contributor
115 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We are extremely loyal to Hilton properties because the Hilton team goes the extra mile to serve their guests. We stayed here before ( a few years back) and it now feels so different. We have stayed at Marriott in the past and just do not care for the way guests get treated at Marriott properties. The management at this... More 

Was this review helpful? Yes
Rich L, General Manager at Embassy Suites by Hilton Dallas -Frisco/Hotel, Convention Center & Spa, responded to this review

I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest experience as... More 

Broken Arrow, Oklahoma
Level Contributor
79 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here again for the second time with family of nine. Took two rooms next to each other. Staff very friendly as in the past. The buffet breakfast was good but on one occasion the bacon and sausage was undercooked. I can overlook that for one day. If I had my way I would prefer the Management happy hour to... More 

Was this review helpful? Yes
Rich L, General Manager at Embassy Suites by Hilton Dallas -Frisco/Hotel, Convention Center & Spa, responded to this review

Thank you for staying with us and for being a loyal Embassy Suites Frisco guest. We are glad you enjoyed your stay with us. Thank you for your feedback regarding our evening reception. Our complimentary evening reception is designed to cater and accommodate business and leisure guests including their children. We serve snacks and soft drinks to make it a... More 

Little Elm, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

We had a home emergency (A/C was out 105F day). Needed to find a nice quiet cool place to stay. I did a quick search in the area and came up with this location. My fined said it was in an excellent area. Had a view of the ball park. Walked the area around the hotel and mall at night... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Rich L, General Manager at Embassy Suites by Hilton Dallas -Frisco/Hotel, Convention Center & Spa, responded to this review

Thank you so much for the nice review of our hotel. We are so glad that you enjoyed your stay with us and that you had a chance to experience our wonderful service and comfortable suites. Thank you for staying with us and we look forward to welcoming you back soon. Rich Lundt General Manager More 

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