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Embassy Suites Dallas Frisco

#6 of 13 Hotels in Frisco
Certificate of Excellence
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7600 John Q Hammons Dr, Frisco, TX 75034
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Embassy Suites Dallas Frisco
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Ranked #6 of 13 Hotels in Frisco
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
dcbone27 Fayetteville, Arkansas
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505 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Fayetteville, Arkansas
Top Contributor
56 reviews 56 reviews
55 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

This Embassy Suites is your standard Embassy Suites. Stayed one night and enjoyed my stay. Friendly valet staff, front desk staff, and breakfast staff. Wish I could remember his name but the bartender was awesome! I have no issues recommending this location or staying here again.

Was this review helpful? Yes
Gosport, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago via mobile

I have stayed here twice now whilst on business and cannot fault the quality of rooms or the all round service. Ok I have gotten a preferred rate but the size of these rooms are second to none and nothing like what European hotels can even match. Bedroom, sitting area and study are virtually 3 separate rooms in the suite.... More 

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Rich L, General Manager at Embassy Suites Dallas Frisco, responded to this review

Thank you so much for being a loyal Embassy Suites traveler and your nice review of our hotel. We are so glad you enjoyed your stay with us and that you had a chance to enjoy many of our amenities and wonderful service. Our team takes pride in caring for our guests and appreciates your comments. Thank you again for... More 

Brooklyn, New York
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed at Embassy Suites in Frisco which was convenient to many places of interest and a great shopping mall - Stonebriar. This hotel chain is great for comfortable rooms (suites) for couples & families. The breakfast buffet (free) has ample choices and space for dining. Happy hour (every evening) is a great preface to late night dining or get togethers... More 

Was this review helpful? Yes
Rich L, General Manager at Embassy Suites Dallas Frisco, responded to this review

Thank you so much for the very nice review of our hotel. Your detail gives a great description that can be so helpful to other travelers. We are so glad you enjoyed your stay with us and that you had a chance to enjoy many of our amenities and wonderful service. It is always nice to hear when my staff... More 

Collierville, TN
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 1 week ago

Air condition didn't always work. Furnishings and bedding are worn out. Could not use luggage cart without also using a bellman. The bellman said it was "hotel policy". I've never stayed at an Embassy Suites with such a policy. John Hammons usually has some of the best Embassy Suites properties but unfortunately this hotel needed some work.

Was this review helpful? Yes 2
Rich L, General Manager at Embassy Suites Dallas Frisco, responded to this review

Thank you for your review. We greatly appreciate your feedback and we sincerely apologize for the disappointment with your stay. We will be sure to take your comments about our property under consideration as we re-evaluate guest needs and continually work to improve our guest experience. We hope you will consider staying with us again the next time your travels... More 

Kaufman
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

We really liked this hotel except for a few issues we had. We primarily chose this property because it has an indoor swimming pool. We checked in & the granddaughters (ages 4 & 8) immediately went swimming. It was really warm in the pool area and the water was very warm!! After a while, our girls' faces were starting to... More 

Was this review helpful? Yes
Rich L, General Manager at Embassy Suites Dallas Frisco, responded to this review

Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we are very sorry for the issues you experienced at the pool, as well as my team's miscommunication of our weekday breakfast hours. We will take your comments under consideration as we continually work to improve our guest experience. Again, thank... More 

Houston, Texas
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Stay was March 13-15. Fire alarm went off early Sunday morning around 2 am. No communication or emergency plan by staff on-duty. Pregnant wife went down 9 floors of stairs when a simple call or hallway check could have prevented the mass chaos and confusion by most customers. There was no fire, but someone who burnt popcorn in their room... More 

Was this review helpful? Yes 1
Rich L, General Manager at Embassy Suites Dallas Frisco, responded to this review

Dear Jeremy L, I’m sorry to hear we were not able to provide you with an exceptional visit. Your satisfaction is very important to us. We appreciate your feedback about the fire alarm and apologize for the experience. Your comments will help us to make it right for future guests. We hope you will consider staying with us again soon.... More 

Lewisville, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Our company had a convention at this location. Overall the stay, the conference area and overall location was great. Hotel staff was generally great. The front desk was incredibly helpful and friendly. The rooms are nice and housekeeping was great. The food catered in for our employees was fantastic.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Rich L, General Manager at Embassy Suites Dallas Frisco, responded to this review

Thank you so much for the very nice review of our hotel. We are so glad that you enjoyed your stay with us. Our team appreciates the nice comments regarding our great customer service, fantastic food as well as the wonderful suites every guest receives! Thank you again for your review and we hope to see you again! Rich Lundt... More 

Houston, Texas
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have stayed at this hotel for two conferences in the last three years. As with my first stay it is a first class operation. Big rooms, friendly staff, and close to anything you want. The only negative is that you must pay to park, however It is only $8 a day and the parking is in a covered garage.

Was this review helpful? Yes
Rich L, General Manager at Embassy Suites Dallas Frisco, responded to this review

Thank you so much for being a loyal Embassy Suites traveler and your nice review of our hotel. We are so glad you enjoyed your stay with us as well as our wonderful service. Our team takes pride in caring for our guests and appreciates your comments. Thank you again for staying with us and we look forward to welcoming... More 

orange, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Excellent service. Attractive hotel. Rooms are spacious. The lobby is a great place to hang out. Great location. A mall is within walking distance, not to mention several other restaurants and attractions. Not to mention breakfast made to order and happy hour. I will visit this location again in the future.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Rich L, General Manager at Embassy Suites Dallas Frisco, responded to this review

Thank you so much for the very nice review of our hotel. Your detail gives a great description that can be so helpful to other travelers. Thank you for noting our breakfast, evening reception as well as the wonderful suites every guest receives! Thank you again for staying with us and we look forward to welcoming you back the next... More 

Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

I have always had great experiences staying in Hilton brand hotels. I was looking forward to a stay in an Embassy Suites, because I have heard great things. However, during my last trip to this location, and spending over $1,000 and not seeing house cleaning, this had a bad impact on my trip and impression on Hilton. For example, I... More 

Was this review helpful? Yes 1
Rich L, General Manager at Embassy Suites Dallas Frisco, responded to this review

Thank you for your feedback of your recent stay with us. I sincerely apologize for the housekeeping issues that you experienced; our hotel works hard to ensure the comfort and satisfaction of our guests and we are very sorry that did not meet your expectations. I am working with our housekeeping staff to prevent this from happening in the future.... More 

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