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All 12 Frisco hotels

Embassy Suites Dallas Frisco

3.5 of 5 Hotel   |   7600 John Q Hammons Dr, Frisco, TX 75034
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Ranked #6 of 12 Hotels in Frisco
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
THVK Dallas, TX
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463 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dallas, TX
Contributor
16 reviews 16 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I was pleasantly surprised at what a good stay we had here after reading some other traveler reviews. We drove up and the valet watched our car while we checked in and briefly enjoyed complimentary snacks and beverages. He did this because we were leaving soon after to go the Stonebriar Center for shopping. This hotel is right across from... More 

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Weatherford, United States
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

My wife and I stayed here as we were in town for a holiday party which was near by and close by for our friends to pick us up for a concert. Staff was excellent and our room was very nice and comfortable. Had breakfast one day and we enjoyed the cook to order omellets. Had two issues - Fire... More 

Review collected in partnership with Embassy Suites Hotels

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Tallahassee, United States
1 review
4 of 5 stars Reviewed 5 days ago NEW

Room was great. Water smelled like mildew, but it is my understanding that is how the water smells throughout Dallas. Was not a fun experience taking a shower and brushing my teeth with bad smelling water.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Rich L, General Manager at Embassy Suites Dallas Frisco, responded to this review

Thank you for your feedback and taking the time to post your comments regarding our hotel. I reviewed your comments regarding your stay with us and we want you to know we appreciate all the feedback we can get. Thanks for sharing your experience with us. Rich Lundt General Manager More 

Senior Contributor
23 reviews 23 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

I enjoy staying at any Embassy suites. Can't beat the free hot breakfast and manager receptions. The check-in was fast and seamless. Staff was incredibly nice! By far some of the nicest hotel staff I've encountered in the states. Room had a king bed - comfy. I took advantage of the 'green' program (not sure what it was called) -... More 

Was this review helpful? Yes
Rich L, General Manager at Embassy Suites Dallas Frisco, responded to this review

Thank you so much for being a loyal Embassy Suites traveler and your nice review of our hotel. We are so glad you enjoyed your stay with us and that you had a chance to enjoy many of our amenities and wonderful service. Our team takes pride in caring for our guests and appreciates your comments.Thank you again for staying... More 

Oakville, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Great rooms, free breakfast, managers reception every evening, good service. Location was excellent - close to several restaurants and shopping mall. I would recommend the hotel for both business and leisure travel

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Rich L, General Manager at Embassy Suites Dallas Frisco, responded to this review

Thank you for taking the time to review our hotel. We are so glad that you enjoyed your stay with us and that you had a chance to enjoy many of our amenities and wonderful service. Our team takes pride in caring for our guests and appreciates your comments. We appreciate your business and look forward to welcoming you back... More 

Senior Contributor
24 reviews 24 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Typically O stay in Marriott hotels but their service and quality has been sliding so I figure it's time to "interview" new hotels. The staff was friendly and attentative and. Did a great job welcoming us. The room was ready early so that's a plus. The manager reception was disappointing. The snack food at this Embassy has been the worst... More 

Was this review helpful? Yes
Rich L, General Manager at Embassy Suites Dallas Frisco, responded to this review

Thank you for your feedback and taking the time to post your comments regarding our hotel. I was gratified to see the wonderful comments regarding our staff, breakfast, and location, but understand your stay was mixed. I have forwarded this review to my Food and Beverage team regarding the Manager's reception as well as the beer selections. Thank you again... More 

St Louis, MO, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

The hotel was poorly maintained. Our toilet backed up in the middle of the night, the lobby restrooms and common areas were littered. There was no coffee or cups in room and old food in the fridge which meant no one paid attention to the room. I would expect more for 1/2 the price.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Rich L, General Manager at Embassy Suites Dallas Frisco, responded to this review

Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we’re very sorry for the issues with your room during your stay. We will take your comments under consideration as we continually work to improve our guest experience. If you would like to discuss your experience with me, please send an... More 

Atlanta, Georgia, United States
Senior Reviewer
8 reviews 8 reviews
5 of 5 stars Reviewed 2 weeks ago

Everyone who works here is so friendly - like you're the most important person in the world. From the front desk greeter to the maintenence person to the omelet maker. They set a high bar and consistently meet it!

Was this review helpful? Yes
Rich L, General Manager at Embassy Suites Dallas Frisco, responded to this review

Thank you so much for your wonderful review; we are glad that you enjoyed your stay with us. Our team always does a great job making each guest feel special and appreciates your comments. Thank you again for staying with us and we hope to see you again the next time you are visiting the Frisco, TX area. Safe Travels!... More 

shernab, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

I could not connect to the guest internet, front desk was no help. Free vending machine would not work. The premium fee added to my room was a waste of money. My understanding after talking with some of the staff is that the free vending machine had not been working for sometime and that the hotel was aware of the... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Rich L, General Manager at Embassy Suites Dallas Frisco, responded to this review

We greatly apologize for the unnecessary frustrations you experienced. Our goal is to meet and exceed every guests' expectations and we are terribly sorry we failed to do so on your visit. We would love the chance to further discuss your stay. Please feel free to reach out to us at your earliest convenience at rich.lundt@jqh.com. Rich Lundt General Manager More 

Casablanca, Morocco
Senior Contributor
30 reviews 30 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

First let me say the employees were attentive and tried to be helpful as best they could. Whatever is happening here is a managerial or corporate issue. We stayed at this hotel when it was fairly new. Lovely. The lobby reminded me of the Bellagio with the flower glass plate ceiling lights. Perhaps it had high hopes and low ROI.... More 

Was this review helpful? Yes 1
Rich L, General Manager at Embassy Suites Dallas Frisco, responded to this review

Thank you for your review of your recent stay, I respect your candor. We strive for personalized experience for each of our guests, actively looking for ways offer enhanced services for comfort and convenience. I appreciate your review as it provides feedback that I need to re-evaluate guest needs and make the necessary adjustments to our offerings. I apologize for... More 

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Additional Information about Embassy Suites Dallas Frisco

Address: 7600 John Q Hammons Dr, Frisco, TX 75034
Phone Number:
Location: United States > Texas > Frisco
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Dallas Frisco 3.5*
Number of rooms: 330
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Also Known As:
Embassy Suites Dallas Frisco Hotel Frisco
Embassy Suites Frisco
Frisco Embassy Suites
Hotel Style:
#3 Business Hotel in Frisco
#4 Romantic Hotel in Frisco

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