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Comfort Inn & Suites

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4220 Preston Road, Frisco, TX 75034 (Formerly Inn at Stonebriar)
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1 room 1 adult
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Comfort Inn & Suites
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49 Reviews from our TripAdvisor Community

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Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

Arrived at the hotel before check in time. Asked the general manager if I could check in early. She told me that my room was not ready but if I went to lunch and came back, it might be ready. I went to lunch and returned - the room still was not ready. Long story short, my room was not... More 

Helpful?
Thank M00npie2
Canada
Level Contributor
74 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is very neat & clean. Our room was very nice, nicely decorated, and clean. It was quiet and we slept well. The breakfast was good. It is within close distance of many restaurants & stores. (We walked there, but most people would probably want to drive.) The hotel was priced fairly. My main complaint is the temperature. It... More 

Helpful?
Thank Canfamily_9
Dominica O, General Manager at Comfort Inn & Suites, responded to this review

Dear Guest It was our pleasure to have you here with us during your stay. Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your feedback is very important to us and we can... More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

I have worked for Marriott hotel so I know what customer service is. First time staying at comfort inn and I was really impressed - friendly staff, clean rooms, good breakfast and general appeal of the facility. Only recommendation is fitness room, I think you could get a better treadmill.

Helpful?
Thank Eugene F
Dominica O, General Manager at Comfort Inn & Suites, responded to this review

Dear Eugene, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,... More 

Iowa
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was one of the nicest Comfort Inn & Suites where we have stayed. The night there was unique as it was the night tornadoes touched down north and south of us. The hotel staff stayed calm and kept the breakfast area monitor on to stay appraised of the storm situation. I was very impressed with the helpfulness of the... More 

Helpful?
Thank GrandmaBJIowa
Dominica O, General Manager at Comfort Inn & Suites, responded to this review

Dear Guest It was our pleasure to have you here with us during your stay. Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

First room assigned to us had a problem with the heat thermostat. Staff was very willing to offer us another room which was satisfactory. Full breakfast bar was ready and hot when we came to eat. The lady working was pleasant and helpful taking time to show us where things were etc. We stayed on 12/29/15. Lobby was clean and... More 

Helpful?
Thank Rpfoster
Dominica O, General Manager at Comfort Inn & Suites, responded to this review

Dear Guest It was our pleasure to have you here with us during your stay. Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience... More 

Austin, Texas
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed December 10, 2015

The room was clean, the bed was comfortable, they even provided multiple firmness pillows. My only compliant, which actually could be a big one for some people, is that the WiFi didn't work. My laptop saw "Comfort 1" and "Comfort 2" but both were very weak. Then it occurred to me, I was on the third floor and "Comfort 3"... More 

Helpful?
Thank Keith C
Dominica O, General Manager at Comfort Inn & Suites, responded to this review

Dear Mr.Keith It was our pleasure to have you here with us during your stay. Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience... More 

1 review
5 of 5 stars Reviewed November 10, 2015 via mobile

Had the pleasure of staying at this Comfort inn. Our initial greeting from Lisa was a warm and caring exchange. She was Awesome! Made us feel really welcome and not just the hi routine. The hotel was very clean and inviting, all top notch. I plan to stay at this location anytime I am in the area, and the big... More 

Helpful?
Thank Galen D
Dominica O, General Manager at Comfort Inn & Suites, responded to this review

Dear Ms. Galen It was our pleasure to have you here with us during your stay. Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Ms. Galen you are our No. 1 priority. If their is anything at all you need assistance with, please do not hesitate to reach out to... More 

Yellville, Arkansas
Level Contributor
50 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed November 5, 2015

This property appears to have been recently updated. Check-in went smoothly. They warned me that TVs in the building were not working because of a lightning strike a few days prior, and asked if that was OK before proceeding with the check-in. The hotel is smoke free, but it seemed to me that a bit of an old smoke smell... More 

Helpful?
Thank Angie-Rx
Dominica O, General Manager at Comfort Inn & Suites, responded to this review

Dear Ms. Angie It was our pleasure to have you here with us during your stay. Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Ms. Angie you are our No. 1 priority. If their is anything at all you need assistance with, please do not hesitate to reach out to... More 

Frisco, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 29, 2015

Doing my travels as a pipefitter, I stayed at many hotels. This hotel from just walking in made me filled welcome, Dominica Odath/ Tina all of the front desk staff, The lady that put out the lemon water and breakfast the housekeepers maintance staff showed wonderful and excellent, genuinely and illustrated home away from HOME kindness. Super clean rooms, Warms... More 

Helpful?
1 Thank Yvonne T
Dominica O, General Manager at Comfort Inn & Suites, responded to this review

Dear Ms. Yvonne It was our pleasure to have you here with us during your stay. Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Ms. Yvonne you are our No. 1 priority. If their is anything at all you need assistance with, please do not hesitate to reach out to... More 

Lagos, Nigeria
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 17, 2015

Lovely great hotel.. I thought otherwise when a friend booked it for me. Trust me excellent staff friendly ,soft and fresh interior. I want to come again and again. My two kids love this hotel, they always look forward to their great breakfast. Their staff make very good effort to please their guests. Soft rooms in suite with fridge ,microwave,... More 

Helpful?
2 Thank Ngoedu
Newton B, General Manager at Comfort Inn & Suites, responded to this review

We are very delighted to read you had a great time at our Hotel. Our staff takes pride in delivering the service that our guest will remember and be our guest every time they visit Frisco. More 

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