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Comfort Inn & Suites

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4220 Preston Road, Frisco, TX 75034 (Formerly Inn at Stonebriar)
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Comfort Inn & Suites
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Comfort Inn & Suites
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26 reviews from our community

Traveler rating
    6
    14
    3
    2
    1
See reviews for
4
5
3
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Nebraska
Top Contributor
71 reviews 71 reviews
13 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have stayed at this hotel since the 1st week it opened & 7 visits since. I compare the suites to a lux Boutique Hotel. Tina & Loma offer 5 Star Customer Service & the GM is Outstanding. Amazing Hotel!

Was this review helpful? Yes
Newton B, General Manager at Comfort Inn & Suites, responded to this review

Thank you for your kind comments regarding our staff and our property we look forward to serving you and your family when next you visit us. More 

Oklahoma City, Oklahoma
Top Contributor
111 reviews 111 reviews
26 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This Comfort Inn appears recently remodeled and is definitely different than I remember from having stayed here 5 years ago. The rooms were nicely done and quite comfortable but the lighting is terrible. At first I thought the light bulbs needed to 'warm up' so they would get brighter; that never happened. The bathroom was dark as was the living... More 

Was this review helpful? Yes
Newton B, General Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to comment on our property. Glad we took care of you during your visit. The lighting is an issue that we are in the process of addressing. We look forward to serving you again the next time you are in the area. More 

Marshall, TX, USA
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 28, 2015

Not only were the rooms comfortable, free breakfasts tasty, but the staff went WAY above and beyond to help me. I was attending a conference and had a water pump go out on my vehicle. Tina at the front desk contacted a taxi service for me to get to my conference, allowed me to extend my stay in order to... More 

Was this review helpful? Yes
Newton B, General Manager at Comfort Inn & Suites, responded to this review

Thank you for you kinds words. We are delighted that we were able to take care of you during your stay with us. We look forward to your return visit. More 

Minneapolis, Minnesota
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 22, 2015 via mobile

Nice common area and good continental breakfast. Movie channel was missing from our room and the channel directory was wrong. Bathroom shower curtain was hung too high and water kept getting on the floor.

Was this review helpful? Yes
Newton B, General Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to provide us some feedback. I apologize that you experienced a few challenges during your stay. We will make sure and address those issues and hopefully we can take better care of you in the future. More 

Oklahoma City, OK
Senior Contributor
44 reviews 44 reviews
18 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed November 28, 2014

This hotel has recently been converted to a Comfort Inn and Suites. So there was still some very minor work being done on the property. It is an older hotel and looks like it on the outside - however, everything is new and clean on the inside. The staff made us feel as though they wanted us there. And the... More 

Was this review helpful? Yes 1
Newton B, General Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to review our property. We appreciate your patience as we finished up our renovation. Our staff looks forward to serving you again when you next visit us. More 

Oklahoma City, Oklahoma
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed June 27, 2014

We had a large group stay for a weekend during the Jimmy Buffett concert. Everyone enjoyed their stay and our room was clean and quite. A few in our group said the A/C unit was loud when it came on but that was the only problem anyone had. I would suggest that they clean around the pool with a power... More 

Was this review helpful? Yes 2
Houston, Texas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 4, 2014

I had requested a stay of 5 days at Stonebriar and had to cancel for personal reasons. I was charged the cancellation fee but later on I found out I had been overcharged 300$. Although the front desk did not handle it properly, the general manager Mario B. was very professional about the problem. I contacted him and explained the... More 

Was this review helpful? Yes 2
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 18, 2014

Found the staff very friendly and helpful. Had a nice surprise to see that I was given a suite even though I’d booked a twin room. Room was very spacious and clean. The free breakfast is limited but I appreciated the fact that they provided a breakfast. Would be nice if they added some fruits. I really appreciated the fact... More 

Was this review helpful? Yes 1
Winston Salem, North Carolina
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 3, 2014

My husband and I stayed here twice recently. For the price, this hotel is worth what you get! The room is pretty standard and had a decent amount of space. The location is ideal for Frisco because it's tucked away in a variety of good restaurants as well as access to a ton of shopping. What was unexpected was the... More 

Was this review helpful? Yes 1
Mario B, General Manager at Comfort Inn & Suites, responded to this review

Hello MissusWright, We are very grateful to have had you and your husband as our guests and appreciate you taking the time to write this review. We pride ourselves in being a great value with our competitive prices, service and amenities we provide. Thank you for sharing your experience here and we hope to see you again soon! Sincerely, Mario More 

Carlsbad, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 1, 2014

This hotel recently took on new ownership and management. We have been using their meeting space twice a week at night for about half a year and have never had an issue until now. I called the new management this morning to advise them that I had not seen a charge come through on our credit card in a while... More 

Was this review helpful? Yes 1
Mario B, General Manager at Comfort Inn & Suites, responded to this review

Hello Amber G, Thank you for this review. Though this is not how we recall our conversation with you, we appreciate you expressing your thoughts and feelings here. We take great pride in our service whether someone is renting our meeting room without overnight accommodations or the reverse. As your students can attest, they loved visiting with us and we... More 

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