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Holiday Inn Express Hotel & Suites Fort Worth Downtown

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1111 West Lancaster, Fort Worth, TX 76102
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1 room 1 adult
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Holiday Inn Express Hotel & Suites Fort Worth Downtown
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232 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites Fort Worth Downtown
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Abilene, Texas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed November 16, 2015

This time my wife and I brought the kids to check out the Science and History Museum, the Stockyards, and Sundance Square for a little vacation and of course we knew where we were going to stay! First of all the Shuttle just is not advertised enough!! It's easily the #1 selling point of this hotel and makes this Holiday... More 

Helpful?
3 Thank GetAWayGuy123
Cat C, General Manager at Holiday Inn Express Hotel & Suites Fort Worth Downtown, responded to this review

Wow! We love that you loved your stay!! It means a lot to us that our staff had many positive impacts on you and your family throughout your stay. We here at the HIE Ft.Worth-Downtown take a great deal of pride in serving our guests. There is indeed a lot of value that comes along with our complimentary amenities such... More 

Rochester, Minnesota
Level Contributor
61 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed November 11, 2015

Arrived via train and called hotel for shuttle service. Was told 15-20 minute wait..40 minutes later called again for the shuttle, told 20'minute wait. When John arrived for our group he opened back door of van for luggage but made no attempt to reach around side of opened door for luggage. We caught his message and moved our bags directly... More 

Helpful?
Thank Kelly F
Cat C, General Manager at Holiday Inn Express Hotel & Suites Fort Worth Downtown, responded to this review

Kelly, I wanted to sincerely apologize for the multiple issues you encountered during your stay. Your disappointment is our disappointment and we regret missing the opportunity to provide only the best in customer service. You can trust that the issues will be addressed amongst our team as it is our goal and desire to perform above and beyond for each... More 

Brisbane, Australia
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed November 10, 2015

This hotel should be rated way higher than it currently is, has all the facilities you need, offers a great shuttle service to the city for dining at night and will pick you up when you are done, on site parking a great bonus as well

Helpful?
Thank MikeLBrisbane
Cat C, General Manager at Holiday Inn Express Hotel & Suites Fort Worth Downtown, responded to this review

Thanks so Mike!! Glad to see we aren't the only ones that think so. We appreciate the kind words and thank you for taking the time to post. We hope to serve you again. Yours in Hospitality, Cat Carroll,GM More 

Surprise, Arizona
Level Contributor
62 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed November 3, 2015

In town for a wedding where the entire bridal party booked their rooms. Price of rooms, higher than expect, but staff were friendly and daily breakfast made starting the day of events off to a good start. Check in process, was super fast/easy. Rooms were small, but clean with great air conditioning. Parking was easy, with an over flow area... More 

Helpful?
Thank toughone
Cat C, General Manager at Holiday Inn Express Hotel & Suites Fort Worth Downtown, responded to this review

Thank you for the great review! I appreciate you taking the time to give such detailed information and will follow up with the team to ensure everyone is on the same page. We hope to see you again soon! More 

North Potomac, Md, Usa
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 3, 2015

Last minute reservation due to a hotel change. Greeted by very helpful and friendly staff (and not just the front desk, but throughout the hotel). Very accommodating and even got an upgrade. Very close to shops and restaurants. Very clean, nice breakfast, and free Wifi. Parking spaces are pretty limited for $10 / day, but manageable. Overall, I would stay... More 

Helpful?
Thank Liza G
Cat C, General Manager at Holiday Inn Express Hotel & Suites Fort Worth Downtown, responded to this review

Thanks for the review! We're glad you enjoyed your stay and hope to you again soon. More 

London, United Kingdom
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed October 23, 2015

I stayed here during a very brief trip to Dallas for a business conference. Whilst in the area i had to come and visit the Stockyards and found the Holiday Inn to be a good hotel to be my base. I only stayed here one night, however everything was perfect. Fantastic friendly staff, really nice room with a huge comfy... More 

Helpful?
1 Thank SiR2015
Cat C, General Manager at Holiday Inn Express Hotel & Suites Fort Worth Downtown, responded to this review

SiR2015, We are so delighted we could offer you a great place during your brief stay in Downtown Fort Worth. Our staff works hard to be a leader in excellence, and reviews like this will only fuel their fire. Thank you for sharing and we'd be honored to serve you again! Warm Regards, Cat Carroll, GM More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed October 22, 2015

My husband, 4 year old and 8 month old stayed here for a wedding. It was clean and conveniently located. the 4 year old LOVED the pool. The breakfast was great. The best thing about the hotel was the breakfast staff. They really went above and beyond to assist us with our littles. After bringing us a highchair, they asked... More 

Helpful?
Thank Megan D
Cat C, General Manager at Holiday Inn Express Hotel & Suites Fort Worth Downtown, responded to this review

Megan, It is truly our staff that make the guest experience! Thank you for noticing and sharing your experience. We appreciate the "minor complaints" on what was missed. The detail provides us with continued training and improvement opportunity...and missed coffee for me would be a big deal! Kind Regards, Cat Carroll, GM More 

Smyrna, Tennessee
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed October 15, 2015

I was in town for a conference over the weekend and stayed there. The hotel was close and clean to the convention center. It is within walking distance or a $4 ride with uber. It was nothing spectacular but I would stay there again if I was in the area. The employees were very nice and helpful.

Helpful?
1 Thank kelmckin
Lampasas, Texas
Level Contributor
79 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed October 14, 2015

We have stayed at Holiday Inn Express before in other areas of Texas and thought they are decent places to hang your hat. Now this one was a little more expensive than it really should have been,but not way out of line. Everywhere we looked was clean and in order. Helpful friendly folks at the check in counter and a... More 

Helpful?
Thank Bamboozler50
Cat C, General Manager at Holiday Inn Express Hotel & Suites Fort Worth Downtown, responded to this review

Bamboozler50, Location is definitely one of our strong points! Thank you for the opportunity for us to accommodate you. We appreciate your comprehensive review, but wish breakfast would have been more enjoyable for you. Your comments have been shared with the Breakfast manager to review for any inconsistencies from our Holiday Inn Express Brand Standards. We look forward to welcoming... More 

Plymouth, United Kingdom
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed October 4, 2015

Staff friendly and good sized rooms clean with usual coffee/tea and toiletries as expected in this standard of hotel. Location approx. 20 min walk to downtown Fort Worth shuttle bus available occasionally may have to wait for them to pick you up. Downside is having to eat breakfast with plastic cutlery and plates but breakfast is adequate and help yourself.... More 

Helpful?
1 Thank 24Bentley24
Cat C, General Manager at Holiday Inn Express Hotel & Suites Fort Worth Downtown, responded to this review

24Bentlley24, Thank you for taking the time to share your experience. IHG is always looking toward "greener" options and we too look forward to when the cutlery and crockery standard changes. We are working through our licensing to offer beer and wine options in our Sundry. Our aim is to have these additions by the end of the year. Otherwise,... More 

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