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Extended Stay America - Fort Worth - Medical Center

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1601 River Run, Fort Worth, TX 76107 (Formerly Homestead Studio Suites)
Extended Stay America - Fort Worth - Medical Center
Best prices for: 1 room 1 guest
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A recent review
5 of 5 stars Reviewed September 20, 2014
Amhappy48
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53 reviews from our community

Traveler rating
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    17
    6
    7
    10
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18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Jacksonville, Florida
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 of 5 stars Reviewed December 26, 2014

Bentley and Robin were awesome. The manager Jodi is not very visible. She was nice and professional when I did see her, but three assistant manager Sheryl was awful. She is rude and confrontational. She seems to get defensive when talking to her making the experience awkward. I had roaches and ants in my room and instead of offering to... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Fort Worth - Medical Center, responded to this review

Thank you for taking the time to tell us about your experience. We are sorry to hear that you encountered pests in your room and that you did not receive quality service from all of our staff. We will contact our pest control provider to address the issue in your room. We will also review your feedback with our staff... More 

Texas
Contributor
19 reviews 19 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed October 19, 2014

Booked this property via a third-party website. Requested non-smoking room on reservation. This was the first property who ever invoked "That is a preference only" clause--no non-smoking rooms left. I received a gross, stinky, ratty smoking room with NO appliances, cutlery, dishes, or anything else (apparently, you must request this and have a "package" delivered of what you want). The... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Fort Worth - Medical Center, responded to this review

Thank you for taking the time to write a review of our hotel. I am sorry to hear that the room type you reserved was not available. As well, I apologize for the issues you experienced with your kitchen amenities and overall room condition. Your comments will be very helpful as we continue to improve our guest experience. Thank you... More 

1 review
1 of 5 stars Reviewed October 5, 2014

You can tell that this chain definitely does what it can to keep your room cost low, at the expense of quality. The room was very worn, it was obvious that it had been retrofitted to be a "suite" from a regular room. The furnishings and appliances looked like they had been salvaged from a garage sale. My room was... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Fort Worth - Medical Center, responded to this review

I appreciate you bringing your experience to our attention. I was disheartened to read that the size and condition of your room did not meet your expectations. Please accept our apologies. As well, I do apologize that your non-smoking room had a smoke odor. In response to your feedback, I am working with my front desk staff to better enforce... More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed September 20, 2014 via mobile

The people were the nicest, the room was as clean as could be, and the location was the best---near great restaurants, Starbucks, and others! I fell the day we left and I discovered that a couple of ribs were bruised (hope that's all!!) and that maybe a couple of extra pillows would help. They brought them to me and were... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Fort Worth - Medical Center, responded to this review

The staff and I read your comments about your stay with us. Your comments in regards to our location and staff are much appreciated. Thank you very much for providing us with your feedback. Please feel free to contact me directly, at ftw@extendedstay.com, with any additional comments or questions. I do hope that you will return to our hotel, or... More 

New Jersey
Senior Contributor
46 reviews 46 reviews
13 hotel reviews
36 helpful votes 36 helpful votes
1 of 5 stars Reviewed September 5, 2014

Spent one night at this hotel (charge: $78), and one night was enough. First, I must say that I'm not one of those people who think that if there's a spot of mildew in the bathtub, the hotel is terrible. I'm pretty laid back about things like that. This hotel, however, had TOO many problems to ignore. First off, there... More 

Was this review helpful? Yes 2
Manager_11525, Owner at Extended Stay America - Fort Worth - Medical Center, responded to this review

I appreciate you bringing your experience to our attention. I truly regret to read that my staff did not give you adequate direction to your room upon checking in. In the future, I will ensure that they are giving guests explicit directions to assist guest in locating their room. As well, I am so sorry to read of all the... More 

Fort Worth, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 1, 2014

:( Enough said!! This was a horrible experience - air conditioner froze over even being set at 72! No paper towels or kitchen towels provided...The 3 pillows were extremely flat. I'm not sure why 200 characters are required...IT WAS BAD! Enough said!

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Fort Worth - Medical Center, responded to this review

Thank you for bringing this to our attention. We sincerely apologize that your air conditioning was not functioning properly and that you did not find your pillows to be comfortable. We will have our maintenance engineer address the issue with your air conditioning. We will also inspect our pillows and replace the ones that do not meet our standards. Thank... More 

Texas
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed July 13, 2014

We stayed here under the previous ownership and must say although the rooms haven't changed much, the cleanliness and overall stay is much improved. Happy to say that not 1 bug was in our room this time...and that is hard to accomplish being next to a river. The coffee was great too!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Fort Worth - Medical Center, responded to this review

Thank you for your review and your kind words. We are thrilled to read your positive remarks about our staff and our attention to cleanliness. We are so glad that you had a great stay with us. Thank you for sharing your experience with us. Please feel free to contact us directly, at ftw@extendedstay.com, with any additional comments or questions.... More 

Gilbert, Arizona
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 1, 2014

Management lies. I was so disgusted that I left early after multiple issues. It took 5 days for them to remove a wasp nest outside our door. Outside balcony, stairs, railing all dirty (bugs, leaves, trash, dirt everywhere). Room/bed/kitchenette was just ok though bathtub didn't drain well & filled 1/2 way before end of showers). 2 times I smelled cigarette... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Fort Worth - Medical Center, responded to this review

We appreciate you bringing your experience to our attention. We are disappointed to read that you did not have a positive experience with us. Please accept our apologies. To uphold our company's high standards, we will coach our team to ensure guest issues are resolved in a timely manner. We are working with our maintenance engineer to make sure the... More 

Dallas, Texas
Senior Reviewer
7 reviews 7 reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed June 20, 2014

We stayed at the Extended Stay in Fort Worth 3 adults and arrived and did not have the room type we reserved and gave us two singles which were very drab and so very small that I felt crowed with just two in the room and the beds in all rooms are a double not a queen thank goodness we... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Fort Worth - Medical Center, responded to this review

Susanne - We received a copy of your review, and wanted to take a moment to personally respond. Please accept our most sincere apologies that we could not accommodate your room request and for the in-room issues you experienced. We are working with our staff to make sure that we are providing every guest with superior service and that every... More 

Houston
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 20, 2014

Great location near the park where I attended a wedding. Easy to find off the freeway once you locate the Wells Fargo...otherwise I never would have seen it from the street. Room was small, and cramped around the bathroom door. Everything worked fine, breakfast was surprisingly good, staff was very efficient.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Fort Worth - Medical Center, responded to this review

Priscilla - Thank you for your recent review of your stay. We appreciate the kind comments about our location, our staff, and our grab-and-go breakfast. However, we apologize that your room size did not meet your expectations. We continually work to improve our hotel, so we really appreciate you providing us with your feedback. Please feel free to contact us... More 

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