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Extended Stay America - Fort Worth - City View

2.0 of 5
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5831 Overton Ridge Blvd, Fort Worth, TX 76132
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1 room 1 guest
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Extended Stay America - Fort Worth - City View
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52 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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    (10)
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Houston, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Neat, quite and clean - staff makes you feel like family - all of them are super nice ! Grab and go breakfast is perfect for me but there are lots of restaurants very close. Plenty of parking space. Target, Walmart, Best Buy, Lowes, Cosco, Walgrens, all within minutes.

Was this review helpful? Yes
1 review
4 of 5 stars Reviewed July 26, 2015

I stayed here overnight on July 24, 2015. The lobby is very nice, and the front desk worker who checked me in, Samantha, was very friendly. She kept getting interrupted with people asking for things while trying to check me in, but she managed to hold a conversation with me and tend to the requests of the other guests with... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Fort Worth - City View, responded to this review

Thank you so much for posting a review of our property. I truly appreciate your comments regarding our staff and their friendly professionalism. I am so glad you had a comfortable stay and enjoyed our convenient location. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the... More 

Fort Worth, Texas
1 review
5 of 5 stars Reviewed July 21, 2015

I've been looking at reviews of this hotel, and I almost think they were plants - I've lived here since April, 2015, and off and on for 2 years before that, and I've never seen the negative things in those reviews. I've never stayed anywhere else where the staff were so wonderful, friendly, and helpful. The entire hotel has been... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Fort Worth - City View, responded to this review

Thank you for taking the time to write a review of your stay. The staff and I read your review, and would like to thank you for writing such positive things about our hotel. I am proud of our team for being so friendly, yet professional, during your visit. Once more, thank you for posting your review. We look forward... More 

Hamilton
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 7, 2015

We stayed here for 6 nights, the staff were very friendly and helpful, rooms were of reasonable size, clean and tidy. A/C worked perfectly, which was a relief as it was so hot! Good location, just across the road from shopping area and food places. One down side was that house keeping only come every four days, so we had... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Fort Worth - City View, responded to this review

Thank you so much for posting a review of our property. I'm thrilled that you found the staff very friendly and helpful. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future! More 

Conroe, Texas
Level Contributor
4 reviews
4 of 5 stars Reviewed June 30, 2015

The location is great. Close to the bowling alley which had youth state tournament. Cousins Bar-B-Que located next to it. Had a good time except the beds were very firm. First time to stay at this type of hotel, but it serves your needs.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Fort Worth - City View, responded to this review

Thank you for taking the time to write a review of your stay. I truly appreciate your comments regarding our location, and the ease you had getting to your destination from here. Our beds are fairly new; however, we do have additional mattress pads available to make our beds a little softer on your next stay if you request in... More 

Fort Worth, Texas
1 review
1 of 5 stars Reviewed May 26, 2015

Except for one gentleman, the staff was terrible. They do not care about their guests. They would rather assist their friends that are loitering in the lobby than actual paying customers. Why a poor review? I reserved a room over the phone, which took 20 mins. When I got to the hotel, they didn't have my reservation and had to... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Fort Worth - City View, responded to this review

Your review for our hotel was recently brought to my attention. The situations you described are unacceptable, and I sincerely apologize for your experience. Please know that guest safety is our number one priority, and we will be taking all steps necessary to ensure your experience is not repeated. To make sure this doesn't happen again, I am meeting with... More 

Hurst, Texas
Level Contributor
51 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 stars Reviewed April 12, 2015

Went to check in and the lobby was full of small children running around, screaming and being bad. The clerk's 2 kids were right in the middle of it all. That night the place was full and I got the last room available. When I opened the door to the room, I noticed a window was open..strange I thought. I... More 

Was this review helpful? Yes 1
Jacksonville, Florida
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed December 26, 2014

They are about to remodel this building. It's old and outdated. Something new for me is there is a full size dish washer in the kitchen. It's pretty quiet. The ac had some issues, but they promptly fixed it. Had some sugar ants. They promptly sprayed. The staff us helpful and extremely friendly.

Was this review helpful? Yes 2
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 20, 2014

I was never told there was a charge for long distance. I was not told after the first or second call but somehow owe an extra 36.00$ which seems unfair nowhere in the building says you will be charged not even on the phone. On the plus side the staff is amazing friendly and very helpful I just don't like... More 

Was this review helpful? Yes 1
Fort Worth, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed September 29, 2014

Lets go ahead and point out the only good thing this place has going for it- the location, but that is where it stops. Yes they have kitchenettes inside but you DO NOT get your monies worth. Save yourself the trouble and nasty gross experience and go right across the street to La Quinta, it's completely worth the $10 extra... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Fort Worth - City View, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that that the room you reserved didn't meet your expectations, and that my staff was unable to assist you in resolving this issue. In response to your review, I will be reviewing our customer service standards and discussing your comments with... More 

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