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Extended Stay America - Fort Worth - City View

2.0 of 5
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5831 Overton Ridge Blvd, Fort Worth, TX 76132
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Extended Stay America - Fort Worth - City View
Best prices for: 1 room 1 guest
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Ranked #72 of 104 Hotels in Fort Worth
A recent review
4 of 5 stars Reviewed December 26, 2014
jaxkipi Jacksonville, Florida
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46 reviews from our community

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    13
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Hurst, Texas
Top Contributor
50 reviews 50 reviews
26 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed 1 week ago

Went to check in and the lobby was full of small children running around, screaming and being bad. The clerk's 2 kids were right in the middle of it all. That night the place was full and I got the last room available. When I opened the door to the room, I noticed a window was open..strange I thought. I... More 

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Jacksonville, Florida
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 26, 2014

They are about to remodel this building. It's old and outdated. Something new for me is there is a full size dish washer in the kitchen. It's pretty quiet. The ac had some issues, but they promptly fixed it. Had some sugar ants. They promptly sprayed. The staff us helpful and extremely friendly.

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 20, 2014

I was never told there was a charge for long distance. I was not told after the first or second call but somehow owe an extra 36.00$ which seems unfair nowhere in the building says you will be charged not even on the phone. On the plus side the staff is amazing friendly and very helpful I just don't like... More 

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Fort Worth, Texas
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 29, 2014

Lets go ahead and point out the only good thing this place has going for it- the location, but that is where it stops. Yes they have kitchenettes inside but you DO NOT get your monies worth. Save yourself the trouble and nasty gross experience and go right across the street to La Quinta, it's completely worth the $10 extra... More 

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Manager_11525, General Manager at Extended Stay America - Fort Worth - City View, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that that the room you reserved didn't meet your expectations, and that my staff was unable to assist you in resolving this issue. In response to your review, I will be reviewing our customer service standards and discussing your comments with... More 

Wichita Falls, Texas
2 reviews
5 of 5 stars Reviewed August 3, 2014

While my mother was having surgery at Harris Southwest, I was looking for a place to stay. How lucky I was to drive up to Extended Stay America - Fort Worth - City View. The grounds were clean, secure, and very well lighted at night. The inside was the same. The rooms were very clean and the staff was excellent.... More 

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Manager_11525, General Manager at Extended Stay America - Fort Worth - City View, responded to this review

The staff and I read your review, and would like to thank you for writing such wonderful things about our property. I truly appreciate your comments regarding the my team, and how they took such good care of you during your stay. Thank you again for your review. I do hope that you will return to our hotel, or any... More 

Fort Worth, Texas
1 review
3 of 5 stars Reviewed July 31, 2014

I have been staying at the Extended Stay for the past two months while transitioning to Fort Worth for work. My room has always been clean, the staff has always been very helpful, and I have not had any problems with bugs, odors, or other guests. I also got a discount from the regular rate, and am paying less than... More 

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Manager_11525, General Manager at Extended Stay America - Fort Worth - City View, responded to this review

Thank you so much for sharing your experience with us. We truly appreciate your comments regarding our helpful staff and that you consider us a good value. We will have our maintenance engineer look into the water issue. We would like to thank you again for posting your review. We look forward to welcoming you back in the future. More 

Fort Worth, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 of 5 stars Reviewed July 24, 2014

I booked this property for an employee working in the area for a month. She checked out after the first day. She had to put sheets on the chairs and couch before she would sit down. She said it was dirty and she was not comfortable staying there. She moved to a sister property within two miles and is perfectly... More 

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Manager_11525, General Manager at Extended Stay America - Fort Worth - City View, responded to this review

Thank you for taking the time to write a review of your employee's experience. We strive to provide guests with all the comforts of home, so we are disappointed to hear that your employee experienced cleanliness issues. To uphold our company's high standards, we are retraining all our housekeeping staff and inspecting every room before our guest's arrival. Our team... More 

Midland, Texas
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed July 22, 2014

I have bites on my face and arm. Unfortunately I found them in the morning on my sheet by the headboard. I had pictures and a video of bed bugs. We got all our money back on a weeks reservation. Do not stay there. Someone needs to shut them down until they can get rid of them!!!

Was this review helpful? Yes 2
Fort Worth, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 20, 2014

This was the worst hotel in the history of travel. The staff sucked. My family had to change rooms three times. They couldn't call room to room and front desk phone barely worked. The carpet was wet in some rooms (I reserved four rooms). Breakfast quality sucked! There was a filmy substance and food particles floating in coffee! The rooms... More 

Was this review helpful? Yes 1
Decatur, Texas
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 18, 2014

Filthy disgusting dump. Filthy tub, Filthy carpet, Filthy recliner. Don't stay here unless you have a fondness for fifty year old dormitories or ancient ymca's! Oh yeah did I mention the roaches and the cigarette butt in the toilet upon check-in???

Was this review helpful? Yes 3
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