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Holiday Inn Express Hotel & Suites Fort Worth (I-20)

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4609 City Lake Boulevard, Fort Worth, TX 76132
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1 room 1 guest
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Holiday Inn Express Hotel & Suites Fort Worth (I-20)
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98 Reviews from our TripAdvisor Community

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Traveler rating
    49
    22
    9
    7
    11
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29
18
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28
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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  • German first
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    (98)
  • Mar-May only
    (32)
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    (14)
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Orlando, Florida
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Close to TCU university. Easy to get to, clean, friendly and free breakfast. Parking is tight, but they have more spaces across the street. Close to downtown-without the traffic. It was quiet enough, but because it is in-expensive, you tend to get large groups staying there. Usually large groups are noisy!

Was this review helpful? Yes
Sharon W, General Manager at Holiday Inn Express Hotel & Suites Fort Worth (I-20), responded to this review

Dear JKF100, We are so happy that your stay with us was good and your room was clean. Sorry for the noise. We strive to do our very best in accommodating our guest with an establishment that meets everyone's needs. Hope to see you soon!! Sincerely, Sharon Wilbourn General Manager More 

Delaware
Level Contributor
76 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was our 2nd stay at this hotel. It is right off I820 which makes it easy to find and get around since there is shopping and restaurants right across the highway from it. It is clean and comfortable. Our room was very clean and the bedding was great. It was just right for our visit to that area.

Was this review helpful? Yes
Sharon W, General Manager at Holiday Inn Express Hotel & Suites Fort Worth (I-20), responded to this review

Dear dandgski, This review made our day. We are so happy we could make your overnight stay a good one. Thank you for taking the time to give us feedback, it really helps boost employee morale. We're excited to come to work every day to be able to see people like you. Please come back and stay with us again... More 

Level Contributor
4 reviews
3 of 5 stars Reviewed 4 weeks ago

Wonderful staff as always. Super clean rooms and hotel. The hot tub was nasty looking and not working. I don't know why they even left water in it. The bathroom was tiny and the toilet ran all the time. The one thing that I disliked the most was our room was missing our refrigerator. :( They also turned our a/c... More 

Was this review helpful? Yes
Sharon W, General Manager at Holiday Inn Express Hotel & Suites Fort Worth (I-20), responded to this review

Dear Daphne, R Thank you very much for your recent stay . I am so sorry to see you did not enjoy your overall experience with us great customer service and cleanliness is our main focus. We value your feedback and we will work hard to please all of valued guest like yourself. I sincerely apologize for the inconvenience. More 

Level Contributor
44 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 2, 2015

Friendly staff, clean rooms, and of course decent breakfast. Close to Texas Motor Speedway. Can't really see a reason for staying at this particular HI except that it's close to track. But, it is a nice hotel

Was this review helpful? Yes
Sharon W, General Manager at Holiday Inn Express Hotel & Suites Fort Worth (I-20), responded to this review

Dear Scott V, Thank you for your wonderful review. I am delighted to hear that the hotel staff was friendly and your room was clean. We strive to do our very best in accommodating our guest with an establishment that meets everyone's needs. Please come back and stay with us on your next trip to Texas!!! Thank you, Sharon Wilbourn... More 

Brownwood, Texas
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 23, 2015

The overnight stay was very nice! The room was clean and bed comfortable. Morning workout in gym was great due to excellent machines! Not to mention our breakfast that was warm and appetizing! The place was quite and very nice all around. No one bothered us about checking out early.

Was this review helpful? Yes 1
Sharon W, General Manager at Holiday Inn Express Hotel & Suites Fort Worth (I-20), responded to this review

Dear Matty C, We are all beaming with excitement at your very kind review of your recent stay with us. Our team of caring associates is dedicated to providing you with the highest levels of service and flawless accommodations. We are thrilled to hear you had an amazing stay with us at the Holiday Inn Express Fort Worth Southwest (1-20).... More 

Omaha, Nebraska
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 27, 2015 via mobile

From our stay this place we, Our room was Ŕob twice in the same day while we were out with friends the maintenance key was use to enter the room a lot of our property was stolen things we brought from home and things we bought in Texas for souvenirs.And to this day no one corporate management or whoever owns... More 

Was this review helpful? Yes 1
Sharon W, General Manager at Holiday Inn Express Hotel & Suites Fort Worth (I-20), responded to this review

Dear Warning2, Thank you for your review. Our hotel does review and address these situations very carefully. Safety and security are our first and foremost concern. Please contact me at sharon@ahg1.com so I may obtain additional details about your experience. Sincerely, Sharon Wilbourn General Manager” Holiday Inn Express Fort Worth Southwest (I-20) More 

Barling, Arkansas
Level Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed May 25, 2015

Good clean hotel among lots of shopping and eating places. Hotel was clean, quiet and comfortable. I would give this hotel an "excellent" rating except I found the hotel hard to find and get to at first. Also, the pool and hot tub was shut down for maintenance for a day or two.

Was this review helpful? Yes
Sharon W, General Manager at Holiday Inn Express Hotel & Suites Fort Worth (I-20), responded to this review

Dear Shawn R, We are so happy that you enjoyed your stay with us at the Holiday Inn Express Fort Worth Southwest (I-20). We strive to do our very best in accommodating our guest with an establishment that meets everyone's needs. Be prepared to give us an excellent rating on your next survey because the pool & spa will be... More 

Los Angeles, California
Level Contributor
106 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed May 23, 2015

We enjoyed the friendly people who checked us in. The lobby has coffee, tea and cookies pretty much all day and a great morning breakfast. The breakfast had a pancake machine, eggs, bacon, bagels, juices, cereals, fresh fruit, hot beverages with ample room to sit. Our rooms were very comfortable. We were there during bad weather so our TV was... More 

Was this review helpful? Yes
Sharon W, General Manager at Holiday Inn Express Hotel & Suites Fort Worth (I-20), responded to this review

Dear Anne_66_10 Thank you so much for your great comment. It is a pleasure to serve guests like you. We take great pride in serving all our guests a slice of “Southwest Texas Hospitality. It was a pleasure hearing that your stay with us at the Holiday Inn Express Fort Worth Southwest (I-20) was great. We were also delighted to... More 

Fort Walton Beach, Florida
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed May 13, 2015

One of the nicest Holiday Inn Expresses we've stayed in. Large, clean room with refrigerator, microwave, couch and chairs. All amenities anyone could possibly need during their stay. Very convenient location. Plenty of dining and entertainment options within a very short distance.

Was this review helpful? Yes
Sharon W, General Manager at Holiday Inn Express Hotel & Suites Fort Worth (I-20), responded to this review

Dear Linda O, We are so happy that you enjoyed your stay with us at the Holiday Inn Express Fort Worth Southwest (I-20). We strive to do our very best in accommodating our guest with an establishment that meets everyone's needs. See you soon!! Sharon Wilbourn General Manager Holiday Inn Express Southwest ( I-20) More 

Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed April 18, 2015 via mobile

In the last 3 months I have stayed at 3 different HI Express hotels, including this one, in the Dallas /Ft. Worth area. I have been extremely pleased with the first two. However, this one just did not live up to my expectations. The bathroom just did not seem clean. The floor was sticky and the sink was cracked. The... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Fort Worth (I-20), responded to this review

Dear danarbrad, Thank you for taking the time to express your thoughts and concerns. I sincerely apologize for the experience you had with cleanliness. Kindly be assured that we treat this matter seriously as we always strive to deliver world-class service to our guests as your comments are being shared with the hotel management and appropriate action will be taken.... More 

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