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Holiday Inn Express Hotel & Suites Fort Worth (I-20)

2.5 of 5 4609 City Lake Boulevard, Fort Worth, TX 76132
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Holiday Inn Express Hotel & Suites Fort Worth (I-20)
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Holiday Inn Express Hotel & Suites Fort Worth (I-20)
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83 reviews from our community

Traveler rating
    43
    18
    7
    5
    10
See reviews for
23
13
9
26
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Alexandria VA
Senior Contributor
41 reviews 41 reviews
41 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed January 8, 2015

I booked a 4-night stay here via one of those blind 3rd party websites. After learning I would be staying here, I came to Trip Advisor to check out the reviews. I was very apprehensive after reading some of the less-than-glowing reviews, so I arrived with considerable trepidation. I was very relieved to discover that my worry was for naught.... More 

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Bastrop, Texas
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed December 16, 2014

Just stayed here on 12/13, the room was run down and dirty, made my skin crawl. The duvet had stains on the edges, gross. The tile in the bathroom was loose and sticky, with grout pieces dislodged. The bathroom sink wouldn't drain. Checked in too late to bother with asking for a different room, and quite frankly I doubt that... More 

Was this review helpful? Yes
David R, General Manager at Holiday Inn Express Hotel & Suites Fort Worth (I-20), responded to this review

I am very sorry for the situation you had during your recent visit. I assure you this is not how we choose to operate the Holiday Inn Express in Ft Worth and wish to express my apology. Your comments are very important to us and I have shared your input with the entire staff and will use it as part... More 

San Antonio, Texas, USA
Top Contributor
54 reviews 54 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed December 2, 2014

This hotel was a great location - lotza shops and restaurants (and a Starbucks) in the area. The bed was awesome; the staff were extremely friendly and helpful; they offer a breakfast, but we didn't stay to eat. The only problem was that the shower faucet leaked a bit, and it had been turned very tightly to stop the dripping;... More 

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Omaha, Nebraska
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 30, 2014

Do not stay here, July 16 2014 our room was robbed a maintenance key was used to enter the twice while we were out with friend. a lot of our items was taken. Yes we made a police report we also ask the GM to make a report and she did not so the det. that we came to talk... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Fort Worth (I-20), responded to this review

Dear Teresa M, Thank you for taking the time to post a review of our property. Please accept our sincerest apology for the over-all issues you had during your stay. We have sent you a private message in an effort to obtain some additional details. Thank you for staying and we look forward to hearing from you soon. Sincerely, Dianne... More 

Houston, Texas
Top Contributor
72 reviews 72 reviews
13 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed November 11, 2014

I had the opportunity to stay here recently and was fairly pleased with my choice of hotels. It was clean, comfy, fairly quiet and the staff was very kind and helpful. The room I was in was clean but in the need of a little repair. There were lots of stains on the carpet, and also mold stains on the... More 

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Slaton, Texas
Contributor
11 reviews 11 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 5, 2014

Stayed in this hotel for 3 nights. Very nice staff and very clean rooms. When asked about the room not having a fridge I was upgraded to a suite. I stayed on the top floor and it was really quiet. For those of you that have to sleep with a fan on this is the place for you!

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Midland
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 3, 2014

This is a clean and pleasant hotel. Staff was very polite and helpful. Breakfast area was clean and well stocked. The room was clean and the bed was awesome. I would definitely recommend this hotel and will stay here again when I am in the area.

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Galveston Island, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 24, 2014

We stayed a Sunday night while visiting a sick relative in Fort Worth, Room was very nice, They provided pack n plays for our 3 small kids, Very nice staff, breakfast, quiet place, All was good, We;ll return,

Was this review helpful? Yes
Aurora B, General Manager at Holiday Inn Express Hotel & Suites Fort Worth (I-20), responded to this review

Dear Guest: Thank you for submitting your guest survey. I am happy to hear that your stay was a great one. HIE strives in giving every guest an experience to remember. Once again thank you for choosing HIE-Fort Worth. I am looking forward to seeing you again in the near future. Regards, Aurora Burciaga General Manager More 

Rancho Cordova, California
Top Contributor
129 reviews 129 reviews
79 hotel reviews
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed October 1, 2014

love everything about this hotel. Rooms are nice and clean, Get a great night sleep, and quiet room. hotel staff great. location is fantastic. But if you want to be on line starting at 4:45 forget it. It will kick you off. Staff tries to reset the box, so you might get back on for a few minuets, but then... More 

Was this review helpful? Yes
Aurora B, Manager at Holiday Inn Express Hotel & Suites Fort Worth (I-20), responded to this review

Dear Guest: Thank you for taking the time to submit your guest survey. It is very important to me as if helps be further train my staff and better hotel. I truly apologized for the internet service, hotel was under transition of changing carriers. Internet provider had told us that there would be no problems during transition. Hotel is under... More 

Contributor
19 reviews 19 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed September 3, 2014

I recently stayed here while visiting family, and honestly I don't know who is giving this place a good review. We normally stay at the Hyatt Place which is a couple of minutes away, but they were booked so we decided to stay at the Holiday Inn Express. Big Mistake. When we first arrived, they were running behind check-in time... More 

Was this review helpful? Yes
Aurora B, General Manager at Holiday Inn Express Hotel & Suites Fort Worth (I-20), responded to this review

Dear Guest: Thank you for submitting your feedback . It is very important to me so I can better develop staff and hotel. Hotel is under new ownership and management and will be going through a total renovation this fall. I would like for you to send me your address so I can send you a free night certificate after... More 

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Additional Information about Holiday Inn Express Hotel & Suites Fort Worth (I-20)

Address: 4609 City Lake Boulevard, Fort Worth, TX 76132
Phone Number:
Location: United States > Texas > Fort Worth
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Fort Worth (I-20) 2.5*
Number of rooms: 91
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Fort Worth (i-20)
Holiday Inn Fort Worth
Fort Worth Holiday Inn
Hotel Style:
#33 Business Hotel in Fort Worth

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