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Holiday Inn Express Hotel & Suites Fort Worth (I-20)

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4609 City Lake Boulevard, Fort Worth, TX 76132
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1 room 1 adult
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Holiday Inn Express Hotel & Suites Fort Worth (I-20)
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111 Reviews from our TripAdvisor Community

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San Jose, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The staff was very friendly and was overwhelming supportive in organizing our weekend. We had several friends and family traveling from other countries so planning the weekend could have been chaotic. The manager helped us stay organized and was very pleasant to work with even though WE were probably not. Thank you Holiday Inn, you made our wedding weekend a... More 

Helpful?
Thank Heather T
Sharon W, General Manager at Holiday Inn Express Hotel & Suites Fort Worth (I-20), responded to this review

Dear Heather T, Thank you so much for taking time to give us your feedback for the Holiday Inn Express Fort Worth Southwest (I-20). We appreciate all the nice things you had to say. We strive to make everyone feel welcome and comfortable. From everyone here, we are happy to hear that we made your wedding weekend a great memory... More 

Sugar Land, Texas
1 review
5 of 5 stars Reviewed January 3, 2016

We stayed on the fourth (top) floor and the room was great, comfortable and nice upgrades. The only issue I had was my son had trouble opening the sofa bed as it was band new, and we thought it should have been made up for the evening. Ryan at the front desk was helpful and accommodating and when Hotels.com messed... More 

Helpful?
Thank Karen P
Sharon W, General Manager at Holiday Inn Express Hotel & Suites Fort Worth (I-20), responded to this review

Dear Karen P , This review made our day. We are so happy we could make your stay wonderful. Thank you for taking the time to give us feedback; it really helps boost employee morale. I will let Ryan know that you stated that he was very helpful and accommodating to your needs. We're excited to come to work every... More 

Houston, Texas
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed December 25, 2015

I stayed here for a week. The hotel is going through renovation. The hotel is not new but its clean. I think after the renovation is complete this will be much better. The location is great, you can walk up to restaurants, Hulen mall is a few minutes drive away. The staff is very friendly and courteous.

Helpful?
Thank Ali F
Sharon W, General Manager at Holiday Inn Express Hotel & Suites Fort Worth (I-20), responded to this review

Dear Ali F, Thank you so much for your comments regarding your most recent stay with us! We are ecstatic to hear that our hotel is in a good location and good service. It is our goal to provide excellent customer service to all our guests and ensure that their stay in Fort Worth is a great one! At Holiday... More 

Bells, Texas
1 review
5 of 5 stars Reviewed December 21, 2015 via mobile

Everyone was super nice and helpful. The rooms were Very clean! The beds were comfy and the pillows were big and soft. The Lobby is new and modern. The breakfast was delicious. Tons of setting. Close to everything downtown! The parking was very convenient. I have nothing bad to say about this hotel. Fabulous!

Helpful?
Thank amyjwest30
Sharon W, General Manager at Holiday Inn Express Hotel & Suites Fort Worth (I-20), responded to this review

Dear amyjwest30, Thank you for your kind remarks regarding our hotel. Here at Holiday Inn Express Southwest (I-20) we always want to do everything we can to make sure that every guest enjoys their stay. We thank you for choosing us as a comfy place to rest your head. We look forward to seeing you the next time you’re in... More 

West Texas
Level Contributor
68 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed December 19, 2015

I stayed here due to my company travel policies. Not a new hotel, but lots of fresh paint, carpet, and fixtures. My room was small, with minimal room around the king sized bed. The pillow selection in the room was a big plus. Ask for a room away from the street - there is some noise that comes through the... More 

Helpful?
Thank TexKS
Sharon W, General Manager at Holiday Inn Express Hotel & Suites Fort Worth (I-20), responded to this review

Thank you for choosing the Holiday Inn Express. We are undergoing renovations, working on improving the hotel. We appreciate your business! We look forward to your business in the future. More 

Houston, Texas
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed November 14, 2015 via mobile

Three nights on my points. Stayed in hundreds of holiday inns. This is at bottom. Location good. Shower curtain broken so can't shower with out flooding bathroom. Hence the mildew all over floor. But only the tiles with grout. Which is only about half. The others don't even have grout, just razor sharp edges for your feet. The paint is... More 

Helpful?
Thank Buck S
Sharon W, General Manager at Holiday Inn Express Hotel & Suites Fort Worth (I-20), responded to this review

Dear Buck S, Thank you very much for taking the time to write about your comments. We are sorry to hear you had a less than pleasant stay with us. Cleanliness and great customer service is something our staff takes great pride in, so we value your feedback. The hotel is under going renovations and hope to offer you a... More 

Level Contributor
78 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed November 8, 2015 via mobile

We spent two nights at the Holiday Inn Express on W Lancaster in Ft Worth this week. This was very handy to activities happening in the Cultural District. It was close to Sundance Square as well as the Stockyards and Will Rogers Col. We found the staff friendly and helpful and the beds comfy. We had an issue with water... More 

Helpful?
Thank Alracj
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Fort Worth (I-20), responded to this review

Dear Alracj, Thank you for selecting our hotel for your recent trip to Fort Worth and for writing a review about your stay. I appreciate your effort in acknowledging our front desk team, this indeed inspires us more to continue what we are doing. Thank you for noting our good location and I am glad to read that your stay... More 

Albuquerque
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 31, 2015 via mobile

My stay here has been very giood , pleased with the room ,the staff and very quiet. My first time here and look forward to comeing back agian. I will be here for 3 nights and been very nice stay. Only one thing is they do not have a shuttle should someone need that here .

Helpful?
Thank joserY2901DN
Sharon W, General Manager at Holiday Inn Express Hotel & Suites Fort Worth (I-20), responded to this review

Dear josery290DN, We are all beaming with excitement at your very kind review of your recent stay with us. Our team of caring associates is dedicated to providing you with the highest levels of service and flawless accommodations. We are thrilled to hear you had an amazing stay with us at the Holiday Inn Express Fort Worth Southwest (1-20). Providing... More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed October 11, 2015 via mobile

Stayed in the whirlpool suite. Was very clean bed was comfortable and ac was cold. Had great tim. The hotel staff was friendly and helpful and the breakfast was way better than expected it was really good. Overall great stay at great price. We Will be back.

Helpful?
Thank Shanjimfran
Sharon W, General Manager at Holiday Inn Express Hotel & Suites Fort Worth (I-20), responded to this review

Dear Shanjimfran, Thank you so much for your review of our hotel. Our team of caring associates is dedicated to providing you with the highest levels of service and flawless accommodations. We are beaming with joy to hear that Holiday Inn Express Fort Worth Southwest (1-20) is the hotel you decided to stay at for your anniversary trip. Thank you... More 

Spokane, Washington
Level Contributor
63 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed September 30, 2015

Super appreciated our stay at this hotel. The rooms have very high ceilings and are exceptionally quiet. Super comfortable beds. Very clean. Very friendly staff from the front desk clerk to the maids. We left our car windows open slightly and a downpour soaked the driver and passenger seats. The hotel staff gave us a stack of "stained" towels to... More 

Helpful?
Thank SongofSongs
Sharon W, General Manager at Holiday Inn Express Hotel & Suites Fort Worth (I-20), responded to this review

Dear SongofSongs, We are all beaming with excitement at your very kind review of your recent stay with us. Our team of caring associates is dedicated to providing you with the highest levels of service and flawless accommodations. We are thrilled to hear that Holiday Inn Express Fort Worth Southwest (1-20) is an excellent hotel. Thank you for the five... More 

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