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All 100 Fort Worth hotels

Holiday Inn Express Hotel & Suites Fort Worth (I-20)

2.5 of 5 Motel   |   4609 City Lake Boulevard, Fort Worth, TX 76132
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Holiday Inn Express Hotel & Suites Fort Worth (I-20)
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74%
Ranked #64 of 100 hotels in Fort Worth
A recent review
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66 people have reviewed this hotel

Traveler rating
    37
    12
    5
    5
    7
See reviews for
16
10
8
22
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • German first
  • Any
English first
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed 4 weeks ago via mobile

First off the toilet handle feel off. Called front desk to get it fixed. The guy put me on hold for over 5 mins so hung the phone up and called back he said he had to put me on hold again because he was busy! So my father law sat on hold for another 10 mins and I went... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Fort Worth (I-20), responded to this review

Dear Jerry_Bruce, Thank you for taking the time to share your feedback about your recent stay with us. We always try our best to ensure we meet our guests needs and expectations and on this occasion we apologize for your disappointment with the condition of our facilities and the service you received. We take all feedback seriously. It helps us... More

Tulsa, Oklahoma
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 15, 2014

I have stayed here before and had a good experience. This time the room was not the greatest - peeling wall paper in the bathroom and what looked like mold on the shower ceiling. The worst part was a problem I had with customer services and billing. This is the email I sent customer service detailing what happened: This is... More

Was this review helpful? Yes 1
HIExpress_I20, General Manager at Holiday Inn Express Hotel & Suites Fort Worth (I-20), responded to this review

Dear Stacy B, Thank You for taking the time out to provide us with your feedback. We apologize for the mix up with your charges and the lack of effort placed into resolving the issue. We strive to accommodate every request and can understand your dissatisfaction. Rest assured your feedback will be used as a coaching tool for reservations and... More

Fort Worth, Texas
1 review
5 of 5 stars Reviewed December 16, 2013

Dawn and Felix and the others at the front desk were wonderful in providing the facilities for our recent business meetings for 6 days, and working alternative arrangements on site when the meeting room was not available due to a known prior booking. They were constantly striving to make our meetings comfortable and made us feel welcomed. I highly recommend... More

Was this review helpful? Yes
HIExpress_I20, Manager at Holiday Inn Express Hotel & Suites Fort Worth (I-20), responded to this review

Dear ctodd-pts, It was a great pleasure taking care of you and your group meeting room needs, we look forward to seeing you'll soon. Dawn Romeo - General Manager More

Des Moines, Iowa
1 review
5 of 5 stars Reviewed December 3, 2013

The front desk gal was amazing in making us feel welcome. She could not have been better at her job in any way. The facility was clean and updated. The free internet worked very well. The breakfast was very well done too.

Was this review helpful? Yes
HIExpress_I20, General Manager at Holiday Inn Express Hotel & Suites Fort Worth (I-20), responded to this review

Dear 13discerning_travel, Thank you for sharing your experience with us, we are so happy that your stay with us was excellent and beyond what you expected we do look forward to seeing you on your next visit. Dawn Romeo - General Manager. More

Salado, Texas
1 review
5 of 5 stars Reviewed November 24, 2013

I stayed here a few weekends ago visiting some friends. The hotel was very convenient as it was close to so many restaurants and the mall. The front desk was helpful in providing me directions to the places I wanted to visit. Very pleasant and helpful staff; made me feel very welcome. Had a room on the top floor, at... More

Was this review helpful? Yes
HIExpress_I20, General Manager at Holiday Inn Express Hotel & Suites Fort Worth (I-20), responded to this review

Dear gogolucky0131 Thank you so very much for taking the time to share your thoughts on our hotel. We strive to make each guest feel warm and welcome! and we do look forward to your next visit. Dawn Romeo - General Manager. More

Malvern, Pennsylvania
Top Contributor
278 reviews 278 reviews
86 hotel reviews
237 helpful votes 237 helpful votes
3 of 5 stars Reviewed November 23, 2013

For my taste, this hotel provides basic, no-frill accommodations; not bad, not great. I stayed in a first floor, non-suite room, that was basically unremarkable. Room was clean, a comfortable reading chair was provided (and appreciated), climate control was adequate, hot water for shower was ample; items I expect in any hotel. Good for those just seeking a place to... More

Was this review helpful? Yes
HIExpress_I20, General Manager at Holiday Inn Express Hotel & Suites Fort Worth (I-20), responded to this review

Dear Keystone_Traveler, Thank you very much for sharing your experience with us. We value your comments as they help us to improve our services and surpass the very high standards of service our guests expect. Please accept our sincerest apologies I have taken note, and comments like these are of great importance to us and allow us to monitor and... More

Hutto, Texas
1 review
5 of 5 stars Reviewed November 4, 2013 via mobile

i was at the hotel at the start of November. My stay was excellent the the front desk Associate were very nice the breakfast was great.I Didnt Have any issues with the rooms and had a great night sleep. I would stay there again The next time i am In Forth worth

Was this review helpful? Yes
HIExpress_I20, General Manager at Holiday Inn Express Hotel & Suites Fort Worth (I-20), responded to this review

Dear dwright8, We thank you so much for your feedback! and very happy that you enjoyed your stay with us, it is always a pleasure to provide you with the superior service you deserve! Again, thank you for taking the time out to give us with your feedback, we hope to see you again in the future! Dawn Romeo -General... More

San Angelo, Texas
Contributor
15 reviews 15 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed November 2, 2013

No security at all! I was in town for an event and some SORRY SOB broke into my truck overnight and took nothing other than less than $5.00 out of my cup holder. They broke out the sliding rear window and ransacked the truck. Not only was I violated by the F-ING low lifes, the hotel offered nothing. So I... More

Was this review helpful? Yes
HIExpress_I20, General Manager at Holiday Inn Express Hotel & Suites Fort Worth (I-20), responded to this review

Dear Michael C, Please accept our deepest apologizes for your experience at our property this past weekend.The safety and security of each of our guests and their possessions is very important to us, In addition, the parking lot is properly lighted at night and patrolled frequently by local law enforcement. By providing signs, lights, and security patrols, we are taking... More

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 2, 2013 via mobile

Horrible stay. Our vehicle was broken into during the night along with a couple others. They broke out the back window's. No surveillance cameras on the exterior. We even parked under a light. Holiday inn didnt even comp a room. We are award members but will no longer patronize holiday inns.

Was this review helpful? Yes 1
HIExpress_I20, General Manager at Holiday Inn Express Hotel & Suites Fort Worth (I-20), responded to this review

Dear Gretchen F, Thank you very much for sharing your experience with us, as they help us to improve our services and surpass the very high standards of service our guests expect. I am sorry to hear that your stay did not live up to your expectations. Please accept our sincerest apologies for the inconvenience I have taken note and... More

Dallas
1 review
5 of 5 stars Reviewed October 9, 2013

Breakfast was nice, rooms were nice, staff was nice. Great location with lots to do in the area. Coffee 24/7 was good quality, as well as cookies at night were a nice touch. Being in the pointsbreak rotation last quarter allowed me to book several nights for dirt cheap points.

Was this review helpful? Yes
HIExpress_I20, General Manager at Holiday Inn Express Hotel & Suites Fort Worth (I-20), responded to this review

Dear Johnkidding, We thank you so much for your valuable feedback! We are ecstatic that you enjoyed your stay with us and it is always a pleasure to provide you with the superior service you deserve! Again, thank you for taking the time out to provide us with your feedback, we hope to see you again in the future! Best... More

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Additional Information about Holiday Inn Express Hotel & Suites Fort Worth (I-20)

Also Known As:
Holiday Inn Express Hotel And Suites Fort Worth (i-20)
Holiday Inn Fort Worth
Fort Worth Holiday Inn
Address: 4609 City Lake Boulevard, Fort Worth, TX 76132
Phone Number:
Location: United States > Texas > Fort Worth
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #64 of 100 hotels in Fort Worth
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Fort Worth (I-20) 2.5*
Official Description (provided by the hotel):
Stay Smart and enjoy our exceptional Texas hospitality at the Holiday Inn Express Hotel and Suites. We're located in the heart of Cityview in southwest Fort Worth, which is ideal for business and leisure travelers. If business brings you to Fort Worth, our location is conveniently minutes away from Lockheed Martin, Carswell NAS/Joint Reserve Base, International Plaza Business Park, Texas Department of Transportation Regional Training Center, Alcon Labs, Miller Coors Brewery, Baylor All Saints Hospital, Harris Methodist Hospital Southwest, Texas Christian University, Southwestern Baptist Theological Seminary and many other companies. If business is the last thing on your mind, we're perfectly situated for fun and relaxation. Sharpen your game at Mira Vista Golf Club, Ridglea Country Club, Pecan Valley Municipal Golf Course, or the play where the pros play at the Colonial Country Club. Get some culture at the Fort Worth Zoo or one of the many art and history museums in the Cultural District. The Hulen Mall is less than a mile away, as are more than 150 restaurants and entertainment venues. Downtown Fort Worth featuring Sundance Square and the Bass Performance Hall is less than 15 minutes away. ... more   less 
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