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Holiday Inn Express Hotel & Suites Fort Worth (I-20)

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4609 City Lake Boulevard, Fort Worth, TX 76132
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Holiday Inn Express Hotel & Suites Fort Worth (I-20)
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Holiday Inn Express Hotel & Suites Fort Worth (I-20)
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89 reviews from our community

Traveler rating
    44
    21
    7
    7
    10
See reviews for
26
14
9
28
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Contributor
35 reviews 35 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

In the last 3 months I have stayed at 3 different HI Express hotels, including this one, in the Dallas /Ft. Worth area. I have been extremely pleased with the first two. However, this one just did not live up to my expectations. The bathroom just did not seem clean. The floor was sticky and the sink was cracked. The... More 

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Corvallis, Oregon
Top Contributor
70 reviews 70 reviews
50 hotel reviews
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I travel to Fort Worth three or four times a year. I always stay in the City View area of southwest Fort Worth. I have stayed at the Homewood Suites, Hyatt Place, and Courtyard hotels ib this area. This trip I decided to stay at the Holiday Inn Express. I am a Priority Club member and have stayed at very... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Fort Worth (I-20), responded to this review

Dear bullwalk, Thank you for your candid review of our hotel. We are glad to hear you liked your room accommodations and enjoyed the breakfast. However, we regret letting you down with the internet service. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations... More 

Senior Contributor
48 reviews 48 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed March 10, 2015

Rooms were clean. Bed comfortable. Had refrig and micro too. Desk staff welcoming with fresh hot cookies. Breakfast free and good. Many choices. No complaints at all. Would recommend this location. Easy on off from freeway. Rooms quiet.

Was this review helpful? Yes 2
Mehul P, General Manager at Holiday Inn Express Hotel & Suites Fort Worth (I-20), responded to this review

Dear 419Judithp, Thank you for positive review!!! I’m glad our Holiday Inn Express exceeded your expectations. From our friendly and professional staff, to our enhanced room amenities, free breakfast and afternoon snacks, and fantastic location close to major highways, shopping centers and restaurants, we believe our hotel offers excellent value for money. We look forward to welcoming you on your... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 4, 2015

Chris and Andy were very hospitable, I defenitely recommend this location. Anytime I'm in Ft Worth I will surely stay here. Many choices near by for food, entertainment and shopping. Easy access to main roads.

Was this review helpful? Yes 2
Mehul P, General Manager at Holiday Inn Express Hotel & Suites Fort Worth (I-20), responded to this review

Dear Roberto C, Thank you for your positive feedback which I’ve passed along to the relevant members of our team. I’m delighted to hear you enjoyed your stay and that our front desk team gave you a great experience. Our hotel’s great location near major highways, restaurants, cinemas, and shopping centers is indeed a great benefit for our guests. We... More 

Atlanta, Georgia
Top Contributor
54 reviews 54 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed March 3, 2015

This hotel was great for the quick overnight trip we needed to visit TCU. The location was great as well as the customer service. It was clean and the rooms and beds were comfortable. Free breakfast was adequate. Enjoyed the free wi-fi.

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Mehul P, General Manager at Holiday Inn Express Hotel & Suites Fort Worth (I-20), responded to this review

Dear LeavinATL, I’m glad you enjoyed your visit to our Holiday Inn Express Fort Worth Cityview! I’m glad to hear we succeeded in our mission to provide great service and great value during your recent stay. We look forward to seeing you again on your next visit. Mehul Patel General Manager mpatel@ahg1.com More 

Central Texas
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 27, 2015

We are staying at this Holiday Inn Express tonight because of treacherous travel conditions in the area. We actually arrived mid-morning because the roads were icy & not safe to drive. We got the last available room in the hotel & because it was a large, jacuzzi suite, which is one of the more expensive rooms they gave us a... More 

Was this review helpful? Yes 2
Mehul P, General Manager at Holiday Inn Express Hotel & Suites Fort Worth (I-20), responded to this review

Dear Nicnak55, Thank you for taking the time to review our Holiday Inn Express Fort Worth Cityview! I am glad we were able to accommodate you and your family during the recent winter storm. I’m delighted to hear that you enjoyed your stay. Our staff are always happy to go the extra mile to ensure our guests have a great... More 

Alexandria VA
Senior Contributor
42 reviews 42 reviews
42 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed January 8, 2015

I booked a 4-night stay here via one of those blind 3rd party websites. After learning I would be staying here, I came to Trip Advisor to check out the reviews. I was very apprehensive after reading some of the less-than-glowing reviews, so I arrived with considerable trepidation. I was very relieved to discover that my worry was for naught.... More 

Was this review helpful? Yes 1
Bastrop, Texas
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed December 16, 2014

Just stayed here on 12/13, the room was run down and dirty, made my skin crawl. The duvet had stains on the edges, gross. The tile in the bathroom was loose and sticky, with grout pieces dislodged. The bathroom sink wouldn't drain. Checked in too late to bother with asking for a different room, and quite frankly I doubt that... More 

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David R, General Manager at Holiday Inn Express Hotel & Suites Fort Worth (I-20), responded to this review

I am very sorry for the situation you had during your recent visit. I assure you this is not how we choose to operate the Holiday Inn Express in Ft Worth and wish to express my apology. Your comments are very important to us and I have shared your input with the entire staff and will use it as part... More 

San Antonio, Texas, USA
Top Contributor
64 reviews 64 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed December 2, 2014

This hotel was a great location - lotza shops and restaurants (and a Starbucks) in the area. The bed was awesome; the staff were extremely friendly and helpful; they offer a breakfast, but we didn't stay to eat. The only problem was that the shower faucet leaked a bit, and it had been turned very tightly to stop the dripping;... More 

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Omaha, Nebraska
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 30, 2014

Do not stay here, July 16 2014 our room was robbed a maintenance key was used to enter the twice while we were out with friend. a lot of our items was taken. Yes we made a police report we also ask the GM to make a report and she did not so the det. that we came to talk... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Fort Worth (I-20), responded to this review

Dear Teresa M, Thank you for taking the time to post a review of our property. Please accept our sincerest apology for the over-all issues you had during your stay. We have sent you a private message in an effort to obtain some additional details. Thank you for staying and we look forward to hearing from you soon. Sincerely, Dianne... More 

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