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All 100 Fort Worth hotels

Sheraton Fort Worth Hotel and Spa

3.5 of 5 Hotel   |   1701 Commerce St., Fort Worth, TX 76102 (Downtown Fort Worth)
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Ranked #64 of 100 Hotels in Fort Worth
A recent review
3 of 5 stars reviewed 1 week ago
Richard M Berlin, Maryland
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393 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Berlin, Maryland
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 1 week ago

My wife and I recently stayed here on a weekend visit to Forth Worth. Hotwire's blind rating for this hotel was 4+ stars. Our experience was that the new finishes in the lobby areas may have given the hotel a feel that approached 4 Star quality, but the tired rooms and hotel exterior loudly proclaimed 3 Star at best. Our... More

Was this review helpful? Yes
Helen S, Front Office Manager at Sheraton Fort Worth Hotel and Spa, responded to this review

Your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. I am happy to inform you we are currently in the process of room renovations to better accommodate our guest’ needs and expectations. We look forward to welcoming you again in the future. Respectfully, Helen More

El Campo, Texas
Top Contributor
51 reviews 51 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for the second time, and enjoyed the experience. Rooms are pretty large, onsite bar and restaurant were good. Undergoing some contruction, but didn't bother me at all. They should replace the wall window units, as the a/c wasn't as cold as I like.

Was this review helpful? Yes
Helen S, Front Office Manager at Sheraton Fort Worth Hotel and Spa, responded to this review

Your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. I have brought your comments to the attention to our Engineering team. We hope to welcome you back in the near future. Best Regards, Helen Salinas More

Baltimore, Maryland
Contributor
17 reviews 17 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed at the Sheraton this past week, and didn't have the best experience, but it wasn't the worst, either. After my first day out, I returned to find that my door wasn't closed all of the way (engineering glitch) which was a bit unsettling. The staff was very attentive and got me a new room. The new room had 2... More

Was this review helpful? Yes
Helen S, Front Office Manager at Sheraton Fort Worth Hotel and Spa, responded to this review

Thank you for your feedback and taking the time to post your comments. We were pleased to read that the door incident was resolved. I hope we will have the opportunity in the near future to welcome you back for a refreshing stay. Sincerely, Helen Salinas More

Houston, Texas
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I recently stayed here on business and it is clear this hotel is in need of renovations and updates. The carpeting was very old in the hallways and my tub had chips and scratches throughout. The room carpeting had a damp feeling to it as well. My headboard was also scratched up. On a positive note, the service was great!... More

Was this review helpful? Yes
Helen S, Front Office Manager at Sheraton Fort Worth Hotel and Spa, responded to this review

Thank you for feedback on your recent stay with us. We are delighted to hear that you enjoyed the Sheraton Fort Worth Hotel & Spa and especially our staff. We look forward to welcoming you again soon. Sincerely, Helen Salinas More

1 review
2 of 5 stars Reviewed 3 weeks ago

Unfortunately, this hotel is worn and does not have basic conveniences. Hotel is quiet so far, which is good. The lobby says they are renovating, but I don't see many signs of renovation having happened. The overall look is run down. I had reserved a club level room, but they didn't give one when I checked in, or even mention... More

Was this review helpful? Yes
Helen S, Front Office Manager at Sheraton Fort Worth Hotel and Spa, responded to this review

I will say that it is through valid feedback like yours, we are able to achieve our goals and objectives. Rest assured, knowing that your concerns are being treated with the strictest of urgency with our Operational Team. Again, we sincerely apologize for the inconvenience you encountered. We look forward to welcoming you again in the future. Respectfully, Helen More

Oklahoma City, Oklahoma
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We always enjoy our stay here... Very clean and easy access to downtown.. Still needs updated in the rooms.. The price is great for the accommodations tho. The Shuttle service is great as well. They Will take you to many places throughout downtown and occasionally to Stockyards.

Was this review helpful? Yes
Helen S, Front Office Manager at Sheraton Fort Worth Hotel and Spa, responded to this review

Thank you for the feedback and I am pleased you had a wonderful stay. We hope to welcome you back in the near future. Cheers, Helen More

Oklahoma
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We checked in over Labor Day weekend (and during the start of college football, namely the OSU vs. FSU game). We chose the Sheraton because of its proximity to the train station. We arrived at the hotel at 1:30 p.m. from the Heartland Flyer Amtrak between OKC and DFW. The lobby was quiet, peaceful and smelled amazing (due to the... More

Was this review helpful? Yes 1
Helen S, Manager at Sheraton Fort Worth Hotel and Spa, responded to this review

Your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. I have brought your comments to the attention to our Operations Team. . We look forward to welcoming you again in the future. Best Regards, Helen Salinas More

1 review
2 of 5 stars Reviewed August 18, 2014 via mobile

This hotel did not offer me the greatest experience. First time staying at a Sheraton and we were only there from Friday evening until Sunday morning. We could literally hear everyone; guests, housekeepers and all members of staff, through your hotel door and the paper thin walls... So much so that my husband, 2 year old, and myself kept waking... More

Was this review helpful? Yes
Helen S, Front Office Manager at Sheraton Fort Worth Hotel and Spa, responded to this review

I sincerely apologize and I am truly disappointed to learn that your previous experience was far from what you anticipated. I will say that it is through valid feedback like yours, we are able to achieve our goals and objectives. Rest assured, knowing that your concerns are being treated with the strictest of urgency with our Operational Team. Again, we... More

Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 31, 2014

Not a bad place to stay but a little expensive. Remodel going on. If you don't have your bed sheets changed and towels replaced daily then you get a $5 coupon tnsu can be used in hotel. They slide it under the door each morning. We would use it for coffee. Older decor but clean. Friendly staff. No problems just... More

Was this review helpful? Yes
john y, General Manager at Sheraton Fort Worth Hotel and Spa, responded to this review

Thank You for your feedback, please accept my apologies where we have not met your expectations. We are so excited about the full hotel renovations currently under way, including the Sheraton Fitness and the Sheraton Club, Please let me know if there is anything I can do to make the difference for you in Fort Worth. More

Nashville, Tennessee
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed July 27, 2014

Room had a poorly designed handicapped accessible bathroom with the shower, toilet and sink in 1 open room. The floor does not slope properly to drain the water from your shower, resulting in standing water throughout the bathroom. Requested room change; told sold out. Checked website which indicated rooms available. Requested a different room again, and told them their website... More

Was this review helpful? Yes 3
john y, General Manager at Sheraton Fort Worth Hotel and Spa, responded to this review

Please accept my apologies for the condition of your room. Please feel free to contact me at the hotel by email or phone to review, and allow me to make the difference for you. More

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Additional Information about Sheraton Fort Worth Hotel and Spa

Address: 1701 Commerce St., Fort Worth, TX 76102
Phone Number:
Location: United States > Texas > Fort Worth > Downtown Fort Worth
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Fort Worth Hotel and Spa 3.5*
Number of rooms: 430
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Also Known As:
Sheraton Fort Worth Hotel Fort Worth
Fort Worth Sheraton

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