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Extended Stay America - Fort Worth - Southwest

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4701 City Lake Blvd. W., Fort Worth, TX 76132 (Formerly Extended Stay Deluxe - Fort Worth - City View)
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1 room 1 adult
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Extended Stay America - Fort Worth - Southwest
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39 Reviews from our TripAdvisor Community

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Austin, Texas
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

I always worry when I go to a hotel that I don't know but this one made me relax. The staff was great, the place was clean and quiet. The kitchen quite adequate even though I didn't use it. Unlike another reviewer, I did not smell food odors from other rooms coming into my room. I love the hardwood floors... More 

Helpful?
Thank LynnFromAustin
Manager_11525, General Manager at Extended Stay America - Fort Worth - Southwest, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that we were able to provide you with a relaxing, home away from home experience. It’s great to read that you enjoyed our friendly customer service and comfortable rooms. The staff and I would like to thank you again for posting your... More 

Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed December 12, 2015 via mobile

What a pleasant surprise. I booked this hotel through hotwire and from my experience with this hotel it was great.I saw the name extended stay when I booked it and I got scared. From my experience with extended stay, I thought I was going to see pimps and other strange things in the hallways.This hotel was awesome. I told the... More 

Helpful?
Thank Lee_zell
Manager_11525, General Manager at Extended Stay America - Fort Worth - Southwest, responded to this review

The staff and I read your review, and would like to thank you for writing such wonderful things about your recent stay. I am thrilled that we were able to exceed your expectations! I truly appreciate your comments regarding our friendly customer service and comfortable rooms. Thank you again for posting your review. I do hope that you will return... More 

Stephenville, Texas
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed November 14, 2015

We were needing a place to stay while my wife had a procedure at the medical center. It was roomy and comfortable especially with the kitchenette. Excellent price! We find that we relax a bit more when we have cooking facilities, don't have to find a place to eat on the hop. Overall, the front desk staff were very helpful.... More 

Helpful?
Thank SmilingBig
Manager_11525, General Manager at Extended Stay America - Fort Worth - Southwest, responded to this review

Thank you so much for posting a review of our property. I'm so pleased to hear that you enjoyed your stay and found our fully equipped kitchens to be convenient for your needs. I am thrilled that we were able to provide you with a home away from home experience at a great value! Once more, thank you for posting... More 

Port Lavaca, Texas
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed August 7, 2015

Good for stay. Have kitchen and big refrigerator like a apartment, the wifi is ok but if you want more faster you have to pay additional money. The room is good and the air condition is also good. Nice place to stay and only cost $50 under promotion.

Helpful?
Thank Fredck34
Manager_11525, General Manager at Extended Stay America - Fort Worth - Southwest, responded to this review

Thank you so much for posting a review of our hotel. I'm so pleased to hear that you enjoyed your stay with us. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. More 

Level Contributor
61 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed June 30, 2015 via mobile

This review should be read with the understanding we were told they are renovating soon? The outside was nice with local shopping connected to parking lot. This place has a spacious kitchen area even though we didn't use it. The inside areas were not great you could hear people talking when walking down the hall or cooking and smell the... More 

Helpful?
Thank 1scrappyRN
Manager_11525, General Manager at Extended Stay America - Fort Worth - Southwest, responded to this review

I want to thank you for taking the time to write a review of our hotel. I am glad to hear that you were pleased with our location; however, I apologize for the noise and odor issues you encountered during your visit. Your comments will be very helpful as we continue to improve our guest experience. Thank you again for... More 

Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 3, 2015 via mobile

Lured by a cheaper rate. Took the family up to the room, exhausted after all night'r on grandbaby birth watch. Got to the room through the dirty grimy stinky elevator only to be welcomed to food on the floor of the kitchenette and stains on the bedding. Yuck!!! Packed up, refunded room, and stayed at the Holiday Inn next door.... More 

Helpful?
Thank PHILIP W
Manager_11525, General Manager at Extended Stay America - Fort Worth - Southwest, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that the cleanliness of your room was not up to standards. Please accept my apology. To prevent this from happening again, our team is being re-trained on how to properly inspect a room after it is cleaned to ensure nothing... More 

Fort Worth, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed February 11, 2015

My son and I stayed at this hotel for about 6 months when we were relocating to the area and searching for a permanent home. Our original reservation was made at an Extended Stay a couple of blocks away, but we were bumped by them and sent to this location instead. The price was reasonable (the longer you stay, the... More 

Helpful?
1 Thank C T
Manager_11525, General Manager at Extended Stay America - Fort Worth - Southwest, responded to this review

Thank you so much for posting a review of our property. Please accept our apologies the cleanliness issues you experienced. Still, we are extremely thankful to know we were able to provide you with a positive stay overall. I truly appreciate your comments regarding our friendly and accommodating staff. Thank you again for sharing your experience with us. We would... More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed February 4, 2015

Our stay here was a disaster. As other reviewers have noted the included "breakfast" is pretty much limited to oatmeal in a coffee cup or an apple. We had to try 3 rooms before we found one that was minimally acceptable and acceptable was a stretch. First room the key didn't work in the lock so we didn't get to... More 

Helpful?
Thank StevetheSpiffy
Manager_11525, General Manager at Extended Stay America - Fort Worth - Southwest, responded to this review

I appreciate you taking the time to write a review of your experience with us. The check-in process and housekeeping service you described are unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I will be meeting with my staff to review these issues. We continually work to improve our hotel, so I really... More 

Waco, Texas
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed January 10, 2015 via mobile

I stayed just one night while in town visiting family. I showed up at the more visible location on Overton Ridge, only to discover that my room was at a second location just a couple of blocks away. I got checked in quickly there and got to my room. It was late, so I just wanted to get to bed,... More 

Helpful?
Thank IMHOguy
Manager_11525, General Manager at Extended Stay America - Fort Worth - Southwest, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that you had issues with your PTAC unit and guest service. I am doing a thorough walk of all rooms to ensure that any PTAC issues do not happen again in the future. I will also be re-training our staff on customer service. A... More 

PA
Level Contributor
51 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 stars Reviewed November 3, 2014

The hotel is very smoky, even in the non-smoking rooms. The grab n go breakfast is terrible. Essentially you can grab an apple and coffee. There is no maid service so you have to go exchange towels and clean your own room. The rooms do have big kitchens, but that's it. No double beds so someone is sleeping on the... More 

Helpful?
Thank cavychauffer
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