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Doubletree by Hilton, Dallas - Farmers Branch

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11611 Luna Road, Farmers Branch, TX 75234
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Doubletree by Hilton, Dallas - Farmers Branch
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Doubletree by Hilton, Dallas - Farmers Branch
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338 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Castroville, Texas
Level Contributor
110 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed yesterday NEW

Accompanied my husband on business. The hotel staff makes the hotel a great place to stay- I can understand why business travelers choose it. It is also convenient to offices and restraunts. The hotel is clean . It is just outdated and in need of some major updating and maintenance , particularly in the guest rooms. The pillows are the... More 

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Woodridge, Illinois
Level Contributor
137 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I returned to this hotel due to its convenience to nearby customer offices. The staff was very welcoming and the room was clean and cool (it was 99F outside!). The breakfast was very good with both a buffet and omelets made to order. The orange juice was especially cold and tasty. Only setback was a recall on their signature chocolate... More 

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Dallas, United States
5 of 5 stars Reviewed 4 days ago NEW

Courteous Staff, Clean and Quiet Hotel. Highly recommend. I stayed here to get closer to Dallas Love Field Airport. It took me 15-20 Minutes from hotel. There are not many restaurants/stores in immediate area but it was nice to get away from the traffic and noise. Beautiful lake near property too.

Review collected in partnership with DoubleTree by Hilton

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Saint Louis, Missouri
2 reviews
5 of 5 stars Reviewed 1 week ago

Recently stayed here for a week long baseball tourney, and the staff and hotel could not have been better. They will accommodate you regardless of request, and do so with a smile. Simply a great place to stay in Farmers Branch area!

Review collected in partnership with DoubleTree by Hilton

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Farmer's Branch, TX, United States
1 review
2 of 5 stars Reviewed 1 week ago

We arrived with a large baseball team. Check-in took 3 hours even with being a Hilton Club member. No laundry facilities, no refrigerator, constant wet floor next to bathroom. This hotel may be fine for business travelers but not for large groups -- they just can't handle it.

Review collected in partnership with DoubleTree by Hilton

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St. Louis
1 review
5 of 5 stars Reviewed 2 weeks ago

I used the hotel's shuttle service from the airport and followed the process suggested when I had called earlier that day. I can't say enough about Roger. You have a genuine team member who truly loves and understands hospitality. When I walked in the door to the hotel, Lisa greeted me by name. I asked a question and by the... More 

Review collected in partnership with DoubleTree by Hilton

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PLAINFIELD, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The staff, front-desk, breakfast, restaurant deserve a raise.. The van driver was very kind and helpful. This was the general opinion of the weeding group, even the most difficult ones had fun. I will come back soon

Review collected in partnership with DoubleTree by Hilton

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Las Vegas, Nevada
4 of 5 stars Reviewed 4 weeks ago via mobile

The hotel front desk is pleasant and the hotel is small enough to get around easily. The Monday through Friday happy hour is a nice and relaxing thing to do after days of traveling. The room was large and the bed very comfortable. The prices are reasonable and we'll stay here again.

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1 review
1 of 5 stars Reviewed 4 weeks ago

This Hotel is poorly run and managed from check in ( I waited in the lobby with other guests checking in while we heard the staff talking and laughing in the back room for over 10 minutes. Room Service never showed up with my breakfast. Bathroom floors had that dirty mop sour smell and were sticky. Security?? 2nd floor room... More 

Review collected in partnership with DoubleTree by Hilton

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Robert C, General Manager at Doubletree by Hilton, Dallas - Farmers Branch, responded to this review

Thank you for your feedback. I am so disappointed that you had a challenging experience with us. While we strive to provide the best possible experience for every guest, we surely missed our opportunity here. I am sorry that you had to bring several items to our attention, we will make an effort to improve our communication. I have reached... More 

Dallas, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

Front of the house staff was friendly & the food was above average. Fantastic service in the bar. Comfy bed & a nice view of the lake. Very convenient to the freeway. Many of my coworkers staying here complained of a musty smell in their rooms. My bathroom was full of mildew & the hairdryer didn't work. The air vents... More 

Review collected in partnership with DoubleTree by Hilton

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