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Doubletree by Hilton, Dallas - Farmers Branch

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11611 Luna Road, Farmers Branch, TX 75234
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Doubletree by Hilton, Dallas - Farmers Branch
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Doubletree by Hilton, Dallas - Farmers Branch
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291 reviews from our community

Traveler rating
    102
    104
    59
    18
    8
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51
34
21
165
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Little Rock, United States
1 review
3 of 5 stars Reviewed 2 days ago NEW

The hotel was great and everything you expect from a Hilton DoubleTree. However, I was extremely unimpressed and actually upset with the service of the front desk personnel. The lady was rude and spoke over me as I was attempting to explain our situation. A little patience would have made this experience much more enjoyable.

Review collected in partnership with DoubleTree by Hilton

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Fayetteville, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

Great Hotel. Very Friendly helpful staff. I am always greeted like family. They have all the amenities I need with easy access to the highways, shopping and the business location I am usually there for. I will use this hotel again, every time I am back in this area

Review collected in partnership with DoubleTree by Hilton

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Tacoma, United States
1 review
5 of 5 stars Reviewed 1 week ago

I've been staying at DoubleTree Hotels for years and always have a great experience. This was my first time at this location but it was as wonderful as always. The check-in was fast and friendly and the cookie was so yummy! The only thing I have issue with is the breakfast. It's a little pricey for me. It's a nice... More 

Review collected in partnership with DoubleTree by Hilton

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Texas, United States
Top Contributor
54 reviews 54 reviews
20 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 1 week ago

Got a deal on Hotwire for this hotel for a last minute staycation. The location was pretty convenient to get to Irving or Downtown Dallas via the freeways which prompted the choice. I can only assume it's full during the week as a "business" hotel as it was mostly dead while we were there. The service was great, the rooms... More 

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Contributor
12 reviews 12 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Lots of parking right in front and safe. The hotel is clean but they have a lot of functions there. It can get loud in the hotel sometimes with a lot of kids. The freeway is still under construction in front of the hotel, so it can be hard to get too the hotel. Just put a In & out... More 

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1 review
5 of 5 stars Reviewed 2 weeks ago

The customer service was outstanding! No issues at all the staff was very welcoming. We received warm cookies at check in. The front desk staff was interested in our reason for being there and very helpful.

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El Paso, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Overall experience was excellent and I highly recommend you to stay there. The breakfast omelet was delicious and the coffee was hot and fresh. The internet service was fast and available. The cookies were delicious too.

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Robert C, General Manager at Doubletree by Hilton, Dallas - Farmers Branch, responded to this review

Thanks for the great comments, we agree, if you are a business traveler and need to stay in the Farmers Branch area, we are a great location. We strive to make this a home away from home for our travelers. We hope you will visit again! More 

Midland, Texas
Contributor
12 reviews 12 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The staff was nice. The room was clean. The gym was small but adequate. Only real complaint was that for over 24 hours there were 8 trays of leftover room service that sat in a line outside of the elevator shaft on our floor.

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Robert C, General Manager at Doubletree by Hilton, Dallas - Farmers Branch, responded to this review

Thank you for sharing your comments. We appreciate hearing how well we performed and where we have opportunities to wow our guests. We have just reviewed our room service standards and are involving our staff in providing solutions so we can do a better job of collecting trays. We are proud of our staff and will work together to improve... More 

Mantorville, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Hotel is great. Clean and quiet. The complimentary breakfast was awful. Oil soaked egg white omelet. Hotel staff were great. Love the location close to interstates. Comfortable beds and great hot shower with good water pressure.

Review collected in partnership with DoubleTree by Hilton

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Robert C, General Manager at Doubletree by Hilton, Dallas - Farmers Branch, responded to this review

Thank you for the great feedback! We are dissapointed we did not do a great job on your omelet. We understand how important Breakfast is and will do our best to create consistency and an excellent experience! More 

Oklahoma City, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Might be okay for a single nights stay, but definitely not long term. I stayed for 5 nights and they charge extra for everything (microwave, fridge, etc...). Room was decently clean; needs updates. The staff was mostly accommodating, but there was a rude woman who worked at the front desk in the mornings.

Review collected in partnership with DoubleTree by Hilton

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Robert C, General Manager at Doubletree by Hilton, Dallas - Farmers Branch, responded to this review

We are so dissapointed that you did not enjoy your stay. We have recently revised some of our policies and you might enjoy learning about them. Please give us a second chance if you are in the Dallas area. Guest service is key and while we have seen improvement we appreciate your feedback so we can grow further and exceed... More 

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