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Doubletree by Hilton, Dallas - Farmers Branch

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11611 Luna Road, Farmers Branch, TX 75234
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Doubletree by Hilton, Dallas - Farmers Branch
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Doubletree by Hilton, Dallas - Farmers Branch
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316 reviews from our community

Traveler rating
    108
    114
    63
    21
    10
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57
35
23
176
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Keller, Texas
2 reviews
3 of 5 stars Reviewed 2 days ago NEW

Great location next to the lake with walking trails and spaces to sit and enjoy the views. Friendly and helpful staff. Wonderful lobby - pool table and plenty of places to relax and unwind. Room walls are thin. I could hear normal activity in the rooms next to mine.

Review collected in partnership with DoubleTree by Hilton

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Oakland, United States
1 review
2 of 5 stars Reviewed 3 days ago NEW

The room was dirty and the staff less than helpful. The breakfast bar is cheaply put together and does not stand up to the standards I have become used to with Hilton. Once we asked for a different room we were moved but that is after I was told the hotel was sold out. Went down stairs twice to get... More 

Review collected in partnership with DoubleTree by Hilton

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Dallas, United States
1 review
4 of 5 stars Reviewed 4 days ago NEW

Overall Good. Had issues with Thermostat in the room for 3 nights but they refunded it. Staff is very friendly and helpful. Location was convenient. Rooms are quiet. Breakfast was included in room rate and pretty good.

Review collected in partnership with DoubleTree by Hilton

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Lebanon, OH
Top Contributor
79 reviews 79 reviews
21 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Paula at the front desk went well above and beyond. We missed the shuttle which you have to schedule, FYI (just ask/check and it is fine, we had bad information). She called for and paid for us a cab so we could get to our training as we did not have a rental car. Staff was super friendly all around.... More 

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Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 of 5 stars Reviewed 1 week ago

This property is old, the rooms show their age. Worn furniture, carpet, drapes, fixtures. The room was clean. Service was five stars. The only downside is the rooms are in need of a full renovation. You can tell they did some paint and upgraded a few finishes. But the A/C dates back to the 80's and mold in the shower... More 

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NJ
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

We were a group of six with two rooms reserved. The rooms we expected were not available, so some of us ended up on the sofa bed. There was a sports tournament in town and the hotel was full, yet the restaurant wasn't open for seating. We were directed to sit at a table by the bar. On one side... More 

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Robert C, General Manager at Doubletree by Hilton, Dallas - Farmers Branch, responded to this review

Thank you for your review. We greatly appreciate your feedback and we sincerely apologize for the disappointment with your stay. We will be sure to take your comments about our property under consideration as we re-evaluate guest needs and continually work to improve our guest experience. We hope you will consider staying with us again the next time your travels... More 

Branson, United States
1 review
4 of 5 stars Reviewed 1 week ago

Nice hotel and friendly staff overall. They didn't have the complimentary water in my room as promised so I had to go to the front desk to request it. Also they didn't have the complimentary shaving cream they advertised. But other than that, the hotel is nice and the rooms are clean.

Review collected in partnership with DoubleTree by Hilton

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A TripAdvisor Member
1 of 5 stars Reviewed 1 week ago

Very sad hotel, desperately needs a Renovation, worst Hilton I have stayed at by far and was there for 8 days. The employees try very hard and they are all smiling and extremely helpful, but falling stucco off the ceilings and fruit flys everywhere outweigh the great staff. Too bad as I will definitely not return there again.

Was this review helpful? Yes 1
Robert C, General Manager at Doubletree by Hilton, Dallas - Farmers Branch, responded to this review

Thank you for sharing your feedback, while we appreciate the friendliness of the staff we are disappointed that we did not live up to your total expectations. We are sharing your comments with the staff and managers to provide solutions for improvement. Please consider a future stay, as we work towards enhancing the guest experience. More 

Farmers Branch, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This hotel is worth every dollar spent on it. The staff are very friendly, the cookie they give you at the check in is warm, rich and delicious. The lobby and surrounding areas - pool, fitness facility and room was very clean. I had a great view of the lake. I enjoyed my stay. Note there are no mini fridge... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Robert C, General Manager at Doubletree by Hilton, Dallas - Farmers Branch, responded to this review

Thank you so much for the great reviews! We hope you will return. When you do keep in mind that we have microwaves and refrigerators available on request. While our brand does not require them we do have them on site. When returning, let us know your needs ahead of time and we will work towards meeting your expectations! More 

South Pole
Top Contributor
82 reviews 82 reviews
25 hotel reviews
241 helpful votes 241 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is a mid-range Doubletree in a boring suburb of Dallas. My room was spacious, the staff were friendly. I was upgraded to a larger room with a balcony and lake view, which was nice. I enjoyed being able to open the balcony door for fresh air. However, the room was extremely dim, with no lamps near the desk. This... More 

Was this review helpful? Yes 2
Robert C, General Manager at Doubletree by Hilton, Dallas - Farmers Branch, responded to this review

Thank you for taking the time to share with us what you liked about your stay as well as areas where we can improve. We can do a better job of exceeding your expectations! Check with us on June 6 when the two tractor trailers arrive with our new comfy mattresses! The team will be anxious to learn about the... More 

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