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All 6 Farmers Branch hotels

Extended Stay America - Dallas - Farmers Branch

2.0 of 5 Hotel   |   4022 Parkside Center Blvd., Farmers Branch, TX 75244 (Formerly Studio Plus Deluxe Studios)
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Extended Stay America - Dallas - Farmers Branch
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38%
Ranked #4 of 6 hotels in Farmers Branch
A recent review
3 of 5 stars Reviewed March 31, 2014
ScottyWood1927 Tyler, Texas
  • Overview
  • Reviews (42)
  • Photos (18)
  • Amenities
  • Room tips (13)
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42 people have reviewed this hotel

Traveler rating
    9
    7
    7
    8
    11
See reviews for
9
3
10
15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • Any
English first
Dallas, Texas
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 1, 2014

I booked this hotel on Priceline. The young lady, Dedtria, was nice enough to give me a nonsmoking room. This room smelled like smoke so bad that when I got home after my week's stay I had to wash all my clothes. Even my pillow now smells like smoke. The "fully equipped" kitchen had 2 knives, 1 fork, 1 plate,... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Dallas - Farmers Branch, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am so sorry that our hotel and the service our staff provided did not meet your expectations. As this hotel's manager, I can assure you that we are taking your comments very seriously and are working to improve our offerings and the service... More

Dallas, Texas
1 review
2 of 5 stars Reviewed May 15, 2014

Check in was easy, check out was... odd. The lobby wasn't open when I needed to check out at 6:30am. I discovered, in the middle of the night, my AC was leaking on the floor. The wifi never worked, and when I called the tech support on the little placard in the room they said they no longer do tech... More

Was this review helpful? Yes
Denver, Colorado
1 review
2 of 5 stars Reviewed May 4, 2014

The staff needs training for sure. They had real attitude problems. I booked online through Priceline and because of this was bumped from non-smoking rooms and given a room that hadn't been cleaned yet. I was moved to a non-smoking room the next day. It was very nice. Breakfast was promised and there was never any served that I could... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Dallas - Farmers Branch, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the service, training, and room cleanliness is truly regrettable. We are very sorry for your experience. I am evaluating the staff to ensure that these issues do not happen again in the future. Thank you very much for bringing... More

Tyler, Texas
Contributor
17 reviews 17 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed March 31, 2014

I arrived at the hotel at 1 am with our daughter asleep in the car. The front desk was closed and barred. I used the lobby phone to call the clerk. She was NOT glad to see me. She informed me I did not have a reservation and told me to call the reservation agency myself . It took 30... More

Was this review helpful? Yes
Dallas, Texas
2 reviews
5 of 5 stars Reviewed February 9, 2014 via mobile

Staff is amazing! Very clean rooms. Location is convenient with access to tollway. Highly recommend. The manager is very helpful in helping with directions so that I may learn my way around easily. Love the breakfast bar in the mornings and it always smells clean.

Was this review helpful? Yes
Memphis, Tennessee
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 13, 2014

So I was thinking lets try this hotel, seems in a central location, looks safe and we were staying for five days so the price was right. UMMMMMM NOOOOO staff are lower functioning when it comes to intelligence. I called to ask for a double prior to arrival. The clerk did not make note of this in my reservation at... More

Was this review helpful? Yes 1
Omaha, Arkansas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 8, 2014

Rooms are dirty and the air quality is very poor. Towels are in bad shape. Caulking and paint in bathrooms are unacceptable. The floor had a wide variety of human hair. The toilet would run unless you lifted the handle manually. Hot water wasn't hot!

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Dallas - Farmers Branch, responded to this review

I appreciate you bringing your experience to our attention. The cleanliness issues you described is unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by the staff, and we will take every measure to make sure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your... More

Dallas, Texas
1 review
2 of 5 stars Reviewed December 12, 2013

The staff customer service skills are very poor to unresponsive to minimal requests such as towels and cleaning and receiving packages. Not a good place to stay to conduct business as the staff are very inconsiderate and intrusive. The staff constantly calls with unsubstantiated demands and issues about billing even asking how to process their own books. For example, one... More

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Los Angeles, California
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 10, 2013

I've stayed in many Extended Stay Americas and my experience has generally been decent. This stay was the worst of them, and the worst hotel experience I have ever had. The room was fine, the weekly-cleaning was fine, my issue is with the management and staff. I spent a very large amount of time here and was treated like garbage.... More

Was this review helpful? Yes 2
Lubbock
Contributor
14 reviews 14 reviews
14 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 27, 2013

After reading the previous review, I was very nervous about staying in this hotel. We needed an inexpensive place to stay for one night, and got a great deal through Priceline. After booking on Priceline, had called the hotel to make sure we could get a room for 3 people. Was told it would be no problem to get us... More

Was this review helpful? Yes
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Additional Information about Extended Stay America - Dallas - Farmers Branch

Address: 4022 Parkside Center Blvd., Farmers Branch, TX 75244 (Formerly Studio Plus Deluxe Studios)
Phone Number:
Location: United States > Texas > Farmers Branch
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Dallas - Farmers Branch 2*
Reservation Options:
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Also Known As:
Studio Plus Farmers Branch

18 photos of this hotel

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Room/suite (7)
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Hotel & grounds (2)
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Other (3)

Amenities

Fitness Center with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Class
Number of rooms
1

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