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Hampton Inn Eagle Pass

3301 E. Main, Eagle Pass, TX 78852
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Hampton Inn Eagle Pass
Ranked #4 of 12 hotels in Eagle Pass
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36 reviews from our community

    Trip type
Traveler rating
    20
    8
    4
    0
    4
Date Rating
Kansas City, Missouri, United States
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed April 27, 2013

Overall a great experience - especially the hospitality, support and friendliness provided by Ernest G. who works the front desk. He went out of his way 100% of the time to make my time spent there while working away from home the absolute best experience I could have. My only complaints would be low water pressure, lack of hot water... More

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Houston, Texas
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 15, 2013

Staff was nice and the room was too. Definitely not the nicest Hampton, but compared to other hotels in EP, it is prob the nicest with a secluded location. The hotel has plenty of parking and appears to be remodeled. beds were nice and AC worked great! Will stay here on future trips.

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Corpus Christi, Texas
1 review
5 of 5 stars Reviewed April 12, 2013

Our stay is so pleasant it feels like home. Ernest is so kind and very concerned of our needs. Melissa very helpful and her great smile puts you at ease . On the other hand on a previous stay Doris followed through with my call of leaving behind my jewelry case and found it and mailed it to me .... More

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Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 7, 2013 via mobile

I love this hotel because it is very clean..the only thing i hate is thqt they dont do courtesy upgrades.....like late checkouts...over all this hotel is a good place to stay in...breakfast is good too and the staff is alright.

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GMCHAVEZ, General Manager at Hampton Inn Eagle Pass, responded to this review
April 11, 2013

Dear Guest, Thank you for taking the time to review our hotel and our service. I would like to take this time to explain our late check out policy. Since we have a short time to turn over our guestrooms for the next group of guests, it is sometimes difficult to allow late check outs. However, each scenerio is different... More

Shillington, Pennsylvania
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed April 6, 2013 via mobile

Very clean, older but well kept hotel, the staff were excellent. I would stay here again if I were to come back to Eagle Pass. The one negative thing I would say is the location of the air conditioner in the room next to the desk was uncomfortable. It blew right in my eyes so I had to turn it... More

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GMCHAVEZ, General Manager at Hampton Inn Eagle Pass, responded to this review
April 8, 2013

Dear Guest from Shillington PA., I'm glad you liked our service. We work hard to provide the best customer service in town. Thank you so much for taking time to tell us about your recent stay. Your feedback is greatly appreciated. Sincerely, L. Gonzalez P.S. Hopefully we can come up with a good idea on how to redirect the air... More

San Antonio, Texas, United States
1 review
5 of 5 stars Reviewed March 13, 2013

Everything is excellent. You will not find a better hotel there, and the price is right. The room is very clean and fresh. They even have mouthwash with the soap and shampoo. In room coffee is good. We had a smoking room, but you would never know! :)

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GMCHAVEZ, General Manager at Hampton Inn Eagle Pass, responded to this review
April 8, 2013

Dear Candace K, Thank you for such glowing remarks. It's always rewarding to hear from our guests in such a positive manner. It feels like a big pat on the back for a job well done. I'll make sure the entire staff reads your comments. Sincerely, L. Gonzalez More

Fairfield, Texas
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 11, 2013

Front desk recommended restaurant that was fabulous. Good stay. Rooms were very clean and location is easy to find. The staff is very friendly and will help in any way possible. I would recommend you stay here if in Eagle Pass.

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See 2 more reviews by Marcus T for Eagle Pass
Sarasota, Florida, United States
2 reviews
5 of 5 stars Reviewed March 5, 2013

We ended up with a smoking room. They made extra effort to accommodate our concerns, so that within a short time, the room was not a problem. The rooms were very clean and comfortable. Ernest the host repeatedly went out of his way to be helpful, including restaurant suggestions, driving directions, friendly chatting. We were in the room for 2... More

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GMCHAVEZ, Manager at Hampton Inn Eagle Pass, responded to this review
March 7, 2013

Hi Sherri H. Thank you for taking the time to write such a nice review about our hotel and more specifically about Ernest and his great people skills. Its always rewarding to receive accolades from the people we serve. I hope we have the opportunity to serve your lodging needs in the future. Sincerely, L.Gonzalez More

Noblesville, IN
Senior Contributor
25 reviews 25 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed February 23, 2013

I've spent 4 nights at this Hampton during a business trip. Pretty standard as you'd expect. The best thing I can say about the place is that it is very clean -- my room was spotless and room service did a very good job every single day. The bed and pillows were very good and I slept very well. Hotel... More

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See 2 more reviews by Manoel G for Eagle Pass
GMCHAVEZ, Manager at Hampton Inn Eagle Pass, responded to this review
March 7, 2013

Hello Mr. Manoel G., I appreciate you taking the time to tell about your experience at our hotel. It seems you are on the fence about staying with us again due to some of the issues you encounter. Please let me reassure you that we are working deligently to correct this issues and would really like to get a second... More

San Antonio, Texas, United States
1 review
5 of 5 stars Reviewed February 18, 2013

Had a great many stays at the Hampton in Eagle . Ernest the Host is a wonderful customer service professional and has made every stay a great experience. The hotel also maintains a very high standard of cleanliness and professionalism. Thank you to all the staff who operate this hotel for making my time away from home an enjoyable one.

Was this review helpful? Yes
GMCHAVEZ, Manager at Hampton Inn Eagle Pass, responded to this review
March 7, 2013

Hi Jimmy H. from San antonio, I just wanted to say thank you for your rave review about our hotel and Ernest’s ability to deliver great customer service. See you next time. Sincerely, L.Gonzalez More

 
 
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Additional Information about Hampton Inn Eagle Pass

Also Known As:
Eagle Pass Hampton Inn
Address: 3301 E. Main, Eagle Pass, TX 78852
Phone Number:
Region: United States > Texas > Eagle Pass
Amenities:
Business Center Fitness Center Free Breakfast Free Parking Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotels in Eagle Pass
#3 Business Hotels in Eagle Pass
Price Range: $$
Official Description (provided by the hotel):
Set just off Hwy 57, our Eagle Pass Hampton hotel is just minutes from the Mexico border and the Piedras Negras. With free breakfast and complimentary WiFi along with clean and comfortable rooms, you will feel right at home in our Eagle Pass hotel! ... more   less 
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Hampton Inn Eagle Pass
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