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BEST WESTERN PLUS Duncanville Dallas

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922 E Highway 67, Duncanville, TX 75137 (Formerly BEST WESTERN PLUS Duncanville/Dallas)
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BEST WESTERN PLUS Duncanville Dallas
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144 Reviews from our TripAdvisor Community

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South Amboy, New Jersey
Level Contributor
12 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

It's a really nice and clean hotel. The room was big. Sheets clean. Staff was friendly. I would recommend it to anyone staying in this area. Really nicely surprised. Pretty cheap for what you get. Pretty close to downtown Dallas

Helpful?
Thank bahaaamba
BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review

Dear Bahaaamba, We are really glad you enjoyed our ultra clean hotel. We are always competitively priced and if you don't like what you see online, always give us a call to see if any other promotions are available. As the cheapest price is typically may not always be available online. We look forward to hosting you again at our... More 

Cincinnati
2 reviews
1 of 5 stars Reviewed 1 week ago

I have been overcharged by $412 and is still struggling to get it back, every time they say they have reversed it,but still struggling. I have emailed and called so many times ,it is not funny anymore.

Review collected in partnership with Best Western

Helpful?
Thank andremU4102EM
BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review

Dear AndremU4102EM, Thank you very much for your comments and an opportunity to review this specific matter. I have reviewed the credit card transaction details and see that on the morning of Wed, Jan 6, a person in your room came by the front desk and informed us that they are checking out. So our front desk charged your card... More 

Level Contributor
67 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Booked through discount site and got a great price for the area, considering how close it was to everything I wanted to see in 3 days/2nights. Originally booked for me and my wife, but then added my nephew without making any changes. Robert at the Front Desk caught my mistake and changed us to double queens without any charges, this... More 

Helpful?
Thank CarlosRodriguezAledo
BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review

Dear Carlos, Thank you very much for your response. I am glad our staff was able to accommodate any of your changes. We work hard to ensure every guest experience is a positive one. Please take care and we look forward to your next visit. More 

Groveland, FL, USA
Level Contributor
71 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 5 weeks ago via mobile

This review is mixed. The hotel and room were fine. The location is near restaurants and other conveniences and that's great. I was however, disappointed as a business traveler. This hotel advertised a business center! Unfortunately, it costs money to conduct your business here! If you need to send a fax, or make copies, the charge is $1.00 per page... More 

Helpful?
Thank VCH_13
BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review

Dear VCH_13, I am glad you enjoyed our location especially being clost to so many restaurants. We will review our fax charges and see if our new long distance calling plan supports a higher volume of faxes which would provide a lower charge to our guests. Our fax rates have been modeled after many of the local businesses and deemed... More 

Dallas, United States
1 review
4 of 5 stars Reviewed December 13, 2015

I travel for business regularly. This is a great place to stay if you are headed to the south side of Dallas. This is a tough area to find a good hotel in. Staff are exceptional. It's very clean, quiet and has a good breakfast. It's right off the freeway, but set back far enough that you have good freeway... More 

Review collected in partnership with Best Western

Helpful?
Thank Timmerle K
BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review

Dear Timmerle, Thank you very much for the wonderful review. It is always a sincere pleasure welcoming you back to our hotel every time. We look forward to seeing you next time at our Duncanville TX hotel. More 

Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed December 10, 2015

i have dnd sign in my room i went to the housekeeping which was working and that floor and ask her just for fresh towels she not even respond to me when i said goodmorning but instead she start ask me stupid questios in very rude tone .. i when to the front desk i ask for towels and also... More 

Review collected in partnership with Best Western

Helpful?
Thank Henry G
BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review

Dear Henry, Thank you very much for your feedback and we will use it for staff development. We look forward to your next visit to our Best Western Plus Duncanville hotel. More 

1 review
4 of 5 stars Reviewed November 25, 2015

Nice hotel for business, they have free wifi, direct tv with a huge programming and free breakfast all mornings. Close to highways and like 20 minutes from DFW airport. Its has a poorly gym equipment that need replacement, pool and hot tub that i didnt try it and also they have drier and washer machine on each floor i guess,... More 

Review collected in partnership with Best Western

Helpful?
Thank Luis R
BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review

Dear Luis, We are so glad you enjoyed our business class hotel as well you noticing our DirecTV programming. It's just like having DirecTV at home with the similar channel numbers. We look forward to your next visit. More 

Rockton, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 27, 2015 via mobile

I have been to this hotel for the last 7 weeks. They have a very professional staff. Since I have been here so many times they know me by name. Robert is personable and nice. My room is clean and tidy. The breakfast is fresh and hot. I love love love this hotel!! Highly recommend this hotel!!

Helpful?
1 Thank Denyce K
BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review

Dear Denyce, Thank you very much for your great comments. We have really enjoyed hosting you while you travel into our area. Our Best Western Plus Duncanville TX Hotel is conveniently located near many restaurants and business points of interest. We look forward to your next stay! More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 24, 2015

This was my first time in Texas, so a little confused and unsure regarding what and where to eat and visit. The young lady at the front desk "Cecilia" is by far the BEST I have ever encountered in my many hotel stays! She was cheerful and helpful in her suggestions for eating out and places to visit. She made... More 

Helpful?
1 Thank Brian B
BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review

Dear Brian, Thank you very much for commenting on our staff. Our team loves to hear a specific call out from our guests! That makes our job that much more enjoyable. We look forward to seeing you again in the future at our hotel here in Duncanville Texas. More 

Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed October 9, 2015

The hotel is conveniently located for my business travel, but other than that not good. The room had ants in the bathroom. When I told house-keeping on the way out for dinner I was assured they would be taken care of. Came back from dinner....ants in the bathroom. No other rooms to move me to. The breakfast bar was disappointing.... More 

Helpful?
Thank goldstamping
BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review

Dear goldstamping, I wanted to thank you for your review and comments. I wanted to assure you that we take your comments very seriously and take immediate action on anything affecting a guest's stay. Our housekeeping department did treat the affected area for ants, but as you can tell, it was not effective. We had to call the big guns... More 

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