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Hilton Garden Inn Dallas / Duncanville

3.0 of 5 800 North Main Street, Duncanville, TX 75116
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Certificate of Excellence 2014
Hilton Garden Inn Dallas / Duncanville
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Hilton Garden Inn Dallas / Duncanville
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184 reviews from our community

Traveler rating
    87
    51
    25
    17
    4
See reviews for
42
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
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Fort Collins, Colorado
Top Contributor
284 reviews 284 reviews
93 hotel reviews
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Spent two nights there for work in Cedar Hill. Room smelled fresh and clean. It was good sized and quiet. typical HGI as far as I can tell. Looks like nice meeting facilities as well. Location is convenient to a freeway, but there did not appear to be much else around. This can't be the fanciest part of town, but... More 

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hgiduncanville, General Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review

I am sorry about your hiccups at our hotel. I can assure you that this is not standard. We strive to ensure our team members know how much we value your business. I apologize for any issues you had. Please try us again! Angela Barfield General Manager More 

Minden, Louisiana
1 review
3 of 5 stars Reviewed 6 days ago NEW

It served the function for the purpose of a convenient overnight stay in the D/FW area. Hilton touts good service to Honors members; wasn't aware of any recognition of that....often a breakfast coupon on arrival. Nope. Personnel seemed to be there just doing their job.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
hgiduncanville, General Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review

I am so sorry you were disappointed in your stay with us. It is our goal to make sure you have the most exceptional guest experience possible. We appreciate your loyalty to Hilton by being a Hilton HHonors guests. Please consider staying with us again. Angela Barfield General Manager More 

DeFuniak Springs, United States
1 review
4 of 5 stars Reviewed 1 week ago

The hotel was clean, staff was friendly, restaurant was awesome. However, there was an event going on the night of our stay and we could hear the music in our 3rd floor room as if it were in the hall outside the door. We called about 8 pm to report and were told there was an event going on downstairs... More 

Review collected in partnership with Hilton Garden Inn

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hgiduncanville, General Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review

I’m so sorry you experienced some noise issues during your stay. We work diligently with our staff to ensure each of our guests is respectful of others, while still enjoying their special event. We regret you experienced a noise level that made your stay unpleasant. We hope you will give us another shot the next time you are in Duncanville.... More 

Duncanville, TX, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Was impressed at how well kept this hilton garden inn was (i admit that im not the biggest fan of hilton garden inns) -- the customer service at this hotel was top notch and i would feel comfortable recommending this hotel to friends or family - i would definitely stay at this facility again.

Review collected in partnership with Hilton Garden Inn

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Tim C, Front Office Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review

Thank you again for the great review.. Hope to see you soon! More 

thomasville, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

I chose this hotel based on location. Had issues the first stay a few months back and found just different issues. The Front desk staff are amazing and so was the bar staff in the beginning of the week. The cleaning staff Have plenty of room for improvement and the weekend wait staff in the restaurant need better training.

Review collected in partnership with Hilton Garden Inn

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Tim C, Front Office Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review

Thank you for speaking with me this week over your concerns, and thank you for the opportunity to make things right!!! See you soon! More 

Springboro, Ohio
2 reviews
5 of 5 stars Reviewed 2 weeks ago

This was a beautiful hotel from lobby to room. So many places to eat from under a mile to 5 miles. I wish I had had more time to use the gym, as it looked very nice too. This is my place to stay from now on.

Review collected in partnership with Hilton Garden Inn

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Tim C, Front Office Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review

Thank you again for the great comments!! We look forward to seeing you again! More 

Lubbock, Texas
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Hotel was nice. Staff was nice. The beds are like sleeping on a slab of granite at least room 522 is. Worst nights of sleep I've ever had. My wife and I both suffered the entire trip to Duncanville because the beds were like sleeping on plywood. Horrible experience. Pillows were mushy also. Terrible sleeping experience.

Review collected in partnership with Hilton Garden Inn

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Tim C, Front Office Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review

Thank you so much for taking the time to complete a TripAdvisor survey, your comments are greatly appreciated. Noting the beds, were you aware of the "Choose your Snooze" bedding that we have? Each room as a dial on both sides of the bed that allow you to adjust the comfort of your bed to a position of your liking.... More 

Eden Prairie, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

The Hilton Garden Inn in Duncanville is a fairly new hotel. The condition of the property and rooms is in very good shape. The common areas are nicely decorated and maintained. The breakfast and workout facilities are excellent. I recommend this property.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Tim C, Front Office Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review

Thank you so much for taking the time to share your experience with us on TripAdvisor, your comments are greatly appreciated. Best Regards Tim Cartwright More 

Deer Park, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

Was not worth the money spent. The coke machine was not working correctly. Breakfast was not including. I was under the impression it was when I saw continental I figured it was included in the room price. The faucet in the shower was not screwed in all the way and was very difficult to turn on. The bed was very... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Tim C, Front Office Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review

Thank you for taking the time to share your experience at our hotel with TripAdvisor. I'm sorry to hear you felt we were run down, as we do do our best to up keep our property, including the conclusion of our full renovation just this past January. I have corrected the problem with the faucet in your room and am... More 

Marietta, Georgia
2 reviews
2 of 5 stars Reviewed 4 weeks ago

Room furniture, bed linens, room carpeting are in extremely poor shape. Carpeting and bed coverings were very stained. Upholstery on chair had holes. They do not come close to meeting the Hilton Garden Inn norm I have seen. Front desk was under trained and under staffed. Room was surprisingly noisy.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Tim C, Front Office Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review

I am again quite sorry you were unhappy with your stay, am I'm happy I was able to make amends with you this week. Have a great weekend! More 

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Additional Information about Hilton Garden Inn Dallas / Duncanville

Address: 800 North Main Street, Duncanville, TX 75116
Phone Number:
Location: United States > Texas > Duncanville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Dallas / Duncanville 3*
Number of rooms: 142
Reservation Options:
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Also Known As:
Hilton Garden Inn Dallas / Duncanville Hotel Duncanville
Hilton Duncanville
Hilton Garden Inn Duncanville

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