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Hilton Garden Inn Dallas / Duncanville

Certificate of Excellence
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800 North Main Street, Duncanville, TX 75116
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Hilton Garden Inn Dallas / Duncanville
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Hilton Garden Inn Dallas / Duncanville
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199 reviews from our community

Traveler rating
    92
    56
    25
    19
    7
See reviews for
43
26
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88
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
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  • All months
    (199)
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    (50)
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The woodlands
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago NEW via mobile

I am a Diamond honors . I always get water complimentary every day. I asked for the water and the manager denied right away . I was really disappointed. They really don't care got Diamond members!! I would not recommend this hotel!! If they don't care for frequent travelers imagine for others!! REALLY BAD!!

Was this review helpful? Yes
hgiduncanville, General Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review

Dear Ananth I, We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have... More 

spring, United States
1 review
5 of 5 stars Reviewed 1 week ago

Have stayed here often; outstanding, caring, and responsive staff, outstanding and healthy breakfast, outstanding cleanliness; safe parking and close to I20; by far, best accommodations within 20 miles.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Melbourne, Australia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Hotel is easily accessible from I20 and close to many local businesses and surrounding attractions. Hotel is clean and staff friendly. The dining facilities are convenient and inhouse bar offers a comfortable environment to relax at the end of the day. Rooms are clean and spacious

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Charleston, South Carolina
Top Contributor
274 reviews 274 reviews
24 hotel reviews
247 helpful votes 247 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Nice hotel with nice service, I had been driving most of the day and 7 days into a driving trip, staying at Hampton most of the time, so the Garden Inn was a nice change. It is located next to the freeway and has a good restaurants near by. I ate at Rona's Italian upon recommendation from the hotel staff,

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hgiduncanville, General Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review

Thank you for your business and review. Your feedback is much appreciated. We hope to see you again soon. Angela Barfield More 

Dallas, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

The bed was soooooo comfortable. You simply sunk into the comfort of the mattress and pillow. The is the most comfort I have experienced in a long time. My stay was wonderful and look forward to staying again and again.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
hgiduncanville, General Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review

I am thrilled to hear your stay was pleasant. We strive hard to satisfy every guest, every time. I do hope to see you back soon at our location. Angela Barfield More 

KY, United States
1 review
2 of 5 stars Reviewed 4 weeks ago

Is expensive to the service, And the breakfast is 10 more .bucks, cookies not always available I dont recommendto any body, i went in the night asking fro water they 2 bucks and she didn't give me the bottle ubtul i brought the money from the room, instead the room is costin 150$/night

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
hgiduncanville, General Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review

Thank you for your review. We greatly appreciate your feedback and we sincerely apologize for the disappointment with your stay. We will be sure to take your comments about our property under consideration as we re-evaluate guest needs and continually work to improve our guest experience. We hope you will consider staying with us again the next time your travels... More 

Murrieta, California
1 review
1 of 5 stars Reviewed 4 weeks ago

Staff was very unresponsive to issues. This is a no smoking hotel yet guests were smoking in their rooms and the staff did nothing about it. The door to my room was open on the first night of check in, the housekeeping services were sub-par. Don't expect to have soap in your room or have it made up daily.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
hgiduncanville, General Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review

Thank you for your feedback. It is how we improve our service. I am sorry for the experience you had and ask that you please either email or call me at my contact information below. Your comments are imprtoant to me and we want to ensure every guest has a excellent experience. My email is angela.barfield@hilton.cm or you can call... More 

Atlanta, United States
1 review
4 of 5 stars Reviewed March 10, 2015

over all it was good, other then no hot water the first morning and the food was not good at all, not even the desert. they did not have much to offer for food choices. the room was clean, internet was very slow to load. could not even watch any online videos due to the slowness of the internet.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
hgiduncanville, General Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review

Your business is very important to us. Thank you for taking the time to offer your feedback. This is how we make improvements. We strive hard to satisfy every guest, every time. I do hope to see you back soon at our location. Angela Barfield More 

Cypress, Texas, United States
1 review
4 of 5 stars Reviewed March 2, 2015

Came in at 9;55 pm due to Airport delays. Was hungry and the clerk told ne the restaraunt would be closing soon and told me he would watch my bags and go place my order than check into my room and the food would be ready when I got back.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
hgiduncanville, General Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review

Thank you for your feedback from your recent stay. We appreciate your business and hope to see you again soon. Angela Barfield General Manager More 

Granbury, United States
1 review
2 of 5 stars Reviewed March 1, 2015

lobby and restaurant ok. Rooms worn out and dated. expected more based on past experience with Hilton Garden Inn. Send many of my customers there currently. Probably will rethink that decision. Location is really good. Very convenient to our business location. Easy access to I-20. Area near Duncanville needs a higher quality property than this one.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
hgiduncanville, General Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review

Thank you for your review. We appreciate your feedback and we’re very sorry for the issues that you experienced with your room during your stay. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Angela Barfield General Manager More 

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