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Hilton Garden Inn Dallas / Duncanville

Certificate of Excellence
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800 North Main Street, Duncanville, TX 75116
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Double Points Package
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1 room 1 guest
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Hilton Garden Inn Dallas \/ Duncanville
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238 Reviews from our TripAdvisor Community

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Traveler rating
    108
    61
    34
    23
    12
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (238)
  • Mar-May only
    (60)
  • Jun-Aug only
    (76)
  • Sep-Nov only
    (54)
  • Dec-Feb only
    (48)
All months
5 of 5 stars Reviewed 2 days ago NEW

Was accommodated well at this hotel. Had to be manually checked in due to the fact that their computer system was down. They gave me a complimentary dinner voucher for my party. Staff was very friendly. I forgot the front desk clerk's name that assisted us with check in but it was the African Amercan young girl. She was extremely... More 

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Lubbock, Texas, United States
1 review
3 of 5 stars Reviewed 3 days ago NEW

Chose this hotel from billboard advertisement on highway. My fault for not consulting online reviews first. Now you know, loud train whistles from passing train at 10 pm and "comfort adjustable" beds are difficult to adjust for comfort.

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Harlingen, United States
5 of 5 stars Reviewed 3 days ago NEW

Very clean.Polite employees, relaxing stay.I recommend this hotel for anyone wanting a peaceful motel.The pool is nice and the hot tub is warm.Location is very handy also.There are many services you don't get at a regular motel.This place is more like a downtown hotel.

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New York, United States
1 review
2 of 5 stars Reviewed 4 days ago NEW

lobby looks great. The young man that took care of me needed to wash his hair and get a haircut & shave. He was trying to hard to be my friend. He looked a mess and was hungover. I did not notice till evening bathroom was filthy. Hairs were smeared on walls and ceiling. This is an indication nothing is... More 

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duncanville, United States
1 review
3 of 5 stars Reviewed 5 days ago NEW

room was paid for upon arrival but was told i couldnt check in. after 1 hr and a half my boss paid for room again. next day hotel calls me to say they had my info the whole time and need to refund my boss's card for 2nd charge. manager was a weasel and did nothing to help a situation... More 

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Arlington, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

Great place, great breakfast, attentive staff, clean, large rooms. cleaned every day very well. Convenient to my work. 10 out of 10. Convenient to Interstate 20 a shopping mall and several restaurants within walking distance.

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Not necessary, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

What I noticed about this facility is that all employees appeared happy to be there. Apparently, they have received awesome training or just maybe they are treated well and that translates to happy employees. The facility was nice and clean. The best part was the helpful attitude of the employees!

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hgiduncanville, General Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review

Thank you for offering your feedback. We appreciate your business. We always strive to meet all guests highest expectations. Please come again soon! More 

San Antonio, Texas
1 review
5 of 5 stars Reviewed 3 weeks ago

Great room, awesome lobby, great staff and amenities, I will definitely stay there again, easy access to the highway makes it easy to come in and out. just a short drive to DFW, Dallas and Fort Worth.

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hgiduncanville, General Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review

We thank you for taking the time to offer feedback. We are so happy that you enjoyed your stay- We are looking forward to your next visit with us. More 

Westville, United States
1 review
1 of 5 stars Reviewed 3 weeks ago

Hallways were dirty. Mattresses need to be replaced. It was like sleeping in a hole. Worst hotel I've ever slept in. They only had decaf coffee in the room. Staff listened to my concerns but took no action.

Review collected in partnership with Hilton Garden Inn

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hgiduncanville, General Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review

Dear Timothy N, We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Our stay here was very pleasant. There's a restaurant there as well as a bar for drinks. The staff were nice and everything was very clean. The food from the hotel restaurant was tasty. The only noise we could hear was coming from the pool so that was OK with us. We will definitely sta there again. The only negative... More 

Was this review helpful? Yes
hgiduncanville, General Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review

Dear Barbara- Thank you for your feedback on your recent stay. Your 100% satisfaction is our goal. We appreciate your business. Angela Barfield More 

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