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Hilton Garden Inn Dallas / Duncanville

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800 North Main Street, Duncanville, TX 75116
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Hilton Garden Inn Dallas / Duncanville
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Hilton Garden Inn Dallas / Duncanville
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189 reviews from our community

Traveler rating
    90
    52
    25
    17
    5
See reviews for
42
25
21
81
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
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The Colony, United States
1 review
5 of 5 stars Reviewed 1 week ago

Aaron (not sure of spelling of his name), at check in, changed my room and helped me decide which room to choose. Also needed to change the choc covered strawberries since my girlfriend doesn't like chocolate and can't eat dairy products. Aaron had the chef prepare an exceptional fruit basket w/ the freshest pineapple, cantaloupe, honey dew, blueberries and strawberries,... More 

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Was this review helpful? Yes 1
Top Contributor
75 reviews 75 reviews
28 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

This is a typical Garden Inn. The room was comfy and clean. The shower was clogged, but I fixed it (gross but sometimes best to just handle yourself instead of waiting). I liked the fitness room, but the tv was placed in a corner in back of all the workout equipment. Strange.... This hotel hosts a lot of local events... More 

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Cedar Hill, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Room clean and tidy. Hotel staff very nice and helpful. Would stay again. I did not like the soft pillows on the bed nor that I could not control the room temp. The breaksfast menu had something for everyone plenty of items to choose from.

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Antwerp, Belgium
1 review
5 of 5 stars Reviewed 3 weeks ago

The staff at the Duncamnville HGI went out of their way to help me out on several occasions. Also, the hotel is very clean and rooms are large and clean. Restaurant and bar personnel are very helpfull and friendly. Recommend this if you are in theis area

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hgiduncanville, General Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review

Thank you for your recent stay and review. We are delighted you enjoyed your stay and received excellent service from our team. Please visit again soon. Angela Barfield General Manager More 

1 review
1 of 5 stars Reviewed 4 weeks ago

the breakfast is a scam they dont tell you but you will be charged for it and the price is not even marked clearly. People are tired and just waking up. Its deliberately set up to fool you. 100.00 a night and no breakfast, you gotta be kidding me.

Review collected in partnership with Hilton Garden Inn

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hgiduncanville, General Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review

Thank you for your review. We greatly appreciate your feedback and already allowing us to resolve the situation. Again, we sincerely apologize for the disappointment with the situation. I hope you will consider staying with us again the next time your travels bring you to our area. Angela Barfield General Manager More 

Fort Collins, Colorado
Top Contributor
283 reviews 283 reviews
92 hotel reviews
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Spent two nights there for work in Cedar Hill. Room smelled fresh and clean. It was good sized and quiet. typical HGI as far as I can tell. Looks like nice meeting facilities as well. Location is convenient to a freeway, but there did not appear to be much else around. This can't be the fanciest part of town, but... More 

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hgiduncanville, General Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review

I am sorry about your hiccups at our hotel. I can assure you that this is not standard. We strive to ensure our team members know how much we value your business. I apologize for any issues you had. Please try us again! Angela Barfield General Manager More 

Minden, Louisiana
1 review
3 of 5 stars Reviewed January 24, 2015

It served the function for the purpose of a convenient overnight stay in the D/FW area. Hilton touts good service to Honors members; wasn't aware of any recognition of that....often a breakfast coupon on arrival. Nope. Personnel seemed to be there just doing their job.

Review collected in partnership with Hilton Garden Inn

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hgiduncanville, General Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review

I am so sorry you were disappointed in your stay with us. It is our goal to make sure you have the most exceptional guest experience possible. We appreciate your loyalty to Hilton by being a Hilton HHonors guests. Please consider staying with us again. Angela Barfield General Manager More 

DeFuniak Springs, United States
1 review
4 of 5 stars Reviewed January 21, 2015

The hotel was clean, staff was friendly, restaurant was awesome. However, there was an event going on the night of our stay and we could hear the music in our 3rd floor room as if it were in the hall outside the door. We called about 8 pm to report and were told there was an event going on downstairs... More 

Review collected in partnership with Hilton Garden Inn

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hgiduncanville, General Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review

I’m so sorry you experienced some noise issues during your stay. We work diligently with our staff to ensure each of our guests is respectful of others, while still enjoying their special event. We regret you experienced a noise level that made your stay unpleasant. We hope you will give us another shot the next time you are in Duncanville.... More 

Duncanville, TX, United States
1 review
5 of 5 stars Reviewed January 15, 2015

Was impressed at how well kept this hilton garden inn was (i admit that im not the biggest fan of hilton garden inns) -- the customer service at this hotel was top notch and i would feel comfortable recommending this hotel to friends or family - i would definitely stay at this facility again.

Review collected in partnership with Hilton Garden Inn

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Tim C, Front Office Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review

Thank you again for the great review.. Hope to see you soon! More 

thomasville, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 15, 2015

I chose this hotel based on location. Had issues the first stay a few months back and found just different issues. The Front desk staff are amazing and so was the bar staff in the beginning of the week. The cleaning staff Have plenty of room for improvement and the weekend wait staff in the restaurant need better training.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Tim C, Front Office Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review

Thank you for speaking with me this week over your concerns, and thank you for the opportunity to make things right!!! See you soon! More 

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Additional Information about Hilton Garden Inn Dallas / Duncanville

Address: 800 North Main Street, Duncanville, TX 75116
Phone Number:
Location: United States > Texas > Duncanville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Dallas / Duncanville 3*
Number of rooms: 142
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Also Known As:
Hilton Garden Inn Dallas / Duncanville Hotel Duncanville
Hilton Duncanville
Hilton Garden Inn Duncanville

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