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Hilton Garden Inn Dallas / Duncanville

Certificate of Excellence
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800 North Main Street, Duncanville, TX 75116
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Hilton Garden Inn Dallas / Duncanville
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Hilton Garden Inn Dallas / Duncanville
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214 Reviews from our TripAdvisor Community

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Traveler rating
    98
    60
    29
    20
    7
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47
27
23
96
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (214)
  • Mar-May only
    (60)
  • Jun-Aug only
    (52)
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    (54)
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    (48)
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Manvel, United States
1 review
3 of 5 stars Reviewed 3 days ago NEW

This hotel is conveniently located and the staff is friendly enough however, I experienced some problems. My room was not cleaned during the day while I was away and there were not enough towels available.

Review collected in partnership with Hilton Garden Inn

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1 review
5 of 5 stars Reviewed 1 week ago

Great rooms and place to stay. We stayed in the whirlpool king suite and it was so nice. The staff was so polite, cofee, and lemon water was good. I would tell all my family and friends to visit here just once and they will love it.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
hgiduncanville, General Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review

Thank you for choosing our hotel. I am happy to hear about your great stay. Please come again soon. More 

Arley, United States
1 review
4 of 5 stars Reviewed 1 week ago

Hotel was nice cleanan in a location we needed on vacation. Breakfast a little pricy when kids are along at $11.00 each. Very nice locationfront desk was great. Rooms clean neat and easy access to remaining hotel.

Review collected in partnership with Hilton Garden Inn

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hgiduncanville, General Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review

We appreciate your review of our hotel. Thank you! We hope to see you back soon. More 

Toronto, Canada
1 review
3 of 5 stars Reviewed 3 weeks ago

I was away on business. The hotel was situated close to where my daily meetings were, so it was convenient. Usually it takes one night to get used to the bed, well, I was there Monday through Thursday night, and I was still not used to the bed. As much as it had a tuner built in, the bed had... More 

Was this review helpful? Yes
hgiduncanville, General Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review

Thank you for your feedback- it helps us to make positive improvements for our guests. I hope you will stay again soon. More 

Converse, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Very nice and clean hotel. Recommend this hotel to all who travel. Breakfast is excellent. Customer service was good. I advice this hotel to always remember it is important to keep the rooms clean disinfect and make sure the sheets are changed. It's so important. When ever we go back I'll make sure this will be the hotel that we... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
hgiduncanville, General Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review

Thank you for your feedback and your recent stay. We appreciate you and hope to welcome you back soon. More 

Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed May 27, 2015

This hotel is a business one, the rooms are very comfortable with a nice view to town. The included breakfast is a delicious one. Nice personnel attend the restaurant and bar, and for dinner in that restaurant is the best option in this area (you will have the option to find some Jack in the Box, Church's Chicken and Mexican... More 

Was this review helpful? Yes
hgiduncanville, General Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review

We appreciate your feedback on your recent stay. Thank you for choosing our location and please visit again soon! Angela Barfield General Manager More 

Round Rock, Texas
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 26, 2015

This was a nice hotel. Very close to food and shops. Was very good location from the basketball tournament. Will stay here again in a few weeks. Rooms were very clean. Does not offer free breakfast. Hot water seem to come and go in our room.

Was this review helpful? Yes
hgiduncanville, General Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review

Thank you for letting us know about your stay-It is helpful for us to make improvements. We appreciate your business! More 

Lavonia, Georgia
Level Contributor
57 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed May 26, 2015

Stayed at the hotel for business. Hotel staff was friendly and professional. Restaurant menu was varied. Had the burger one evening with the ranch chips (highly recommend). Gym was nicely appointed with plenty of equipment. Breakfast had plenty of options and include a "made to order" omelette station. Great hotel for the value. Request a room on the back-side of... More 

Was this review helpful? Yes
hgiduncanville, General Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review

We are so happy you enjoyed your visit. Please come again soon! Angela Barfield General Manager More 

2 reviews
3 of 5 stars Reviewed May 22, 2015

I stayed at this hotel in June of last year and was very satisfied. I was travelling with my mother and decided to try it again. I was disappointed in the AC, check in and check out process. Also I never received any housekeeping services even though I only stayed two nights.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
hgiduncanville, General Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review

I am so sorry we did not meet your expectations. Thank you for our feedback- it helps us make improvements. I hope you will visit again! Angela Barfield General Manager More 

1 review
5 of 5 stars Reviewed May 22, 2015 via mobile

Seriously exhausted drove in later in evening delirious from work day then drive in- but then there was Aaron the night manager, professional helpful, funny- I noticed a particular smell in bathtub I could not place - ms Ebony came to the recuse and went above & beyond- simply excellent staff - everyone I mean everyone I ran into was... More 

Was this review helpful? Yes
hgiduncanville, General Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review

Thank you for your review and kind words about our staff! hope to see you again soon- Angela Barfield, General Manager More 

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