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All 4 Duncanville hotels

Hilton Garden Inn Dallas / Duncanville

3.0 of 5 Hotel   |   800 North Main Street, Duncanville, TX 75116
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Hilton Garden Inn Dallas / Duncanville

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Ranked #2 of 4 hotels in Duncanville
A recent review
5 of 5 stars reviewed 1 week ago
Bryan E Waco, United States
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108 people have reviewed this hotel

Traveler rating
    51
    29
    13
    11
    4
See reviews for
25
13
9
49
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Little Rock, Arkansas
1 review
1 of 5 stars Reviewed 1 week ago NEW

I had a room in this hotel this past weekend. We didn't charge anything at all to our room. They charged a $350 deposit, the $345 room charge for 2 nights, and a $67.65 miscellaneous charge. I called, and they said the deposit was not really charged and would be released in a few days. I asked about the miscellaneous... More

Was this review helpful? Yes
Cody S, General Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review

We're sorry for the billing issues you experienced during your stay with us. We never want a situation like this to occur, and we regret the inconvenience it has caused you. I understand you've been in contact with someone from our hotel regarding this issue, and we'll continue to work with you to correct the problem and make it right.... More

Waco, United States
1 review
5 of 5 stars Reviewed 1 week ago

I was very satisfied with my stay at the Hilton Garden Inn in Duncanville, TX. It ha as conveniently located just off of I-20 and the hotel was clean, comfortable, and a great value for the money. The staff was friendly, courteous, and helpful and the room was clean, quiet, and comfortable. It was overall an excellent experience and an... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Cody S, General Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review

Thank you for a great review of our hotel! We're glad to know you enjoyed your stay with us, and we look forward to providing those same outstanding amenities and service on your next trip to Duncanville. See you soon! More

Houston, Texas
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I arrived early Saturday and was able to check into my room early. The hotel was very nice and the staff was very congenial. The hotel offered a great complimentary breakfast and also had a happy hour. I enjoyed by stay and Melani at the front desk was very gracious each time I encountered her.

Was this review helpful? Yes
Cody S, General Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review

Thank you for your 5-star review of our hotel and your kind words about Melani! She's one of the many stars on our team, and we hope you'll return to our hotel for that personalized service again in the future! More

Senior Contributor
21 reviews 21 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here for a wedding in Dallas. Our room was clean and comfortable. The staff was friendly and efficient. I liked that the room had a mini fridge with a small freezer since we were travelling by car with coolers containing items that needed to be refrigerated. The only problem was our key pad for the room did not... More

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Cody S, General Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review

Thank you for a great review of our hotel! We're glad you enjoyed our cooked-to-order breakfast and room amenities, and we look forward to seeing you again soon! More

arlington, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Held a dinner and birthday celebration for 100 people here on March 10, 2014. The staff and service were excellent from start to finish!Would highly recommend! They made sure that every course was served without interruption to the program (we had national recording artists performing while dinner was served). Excellent!!

Review collected in partnership with Hilton Garden Inn

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Cody S, General Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review

Thank you for your kind words about our banquet team! Our goal is to make your event a success, and we're thrilled to know we reached our goal for you. We look forward to hosting your next event! More

Dallas, United States
1 review
4 of 5 stars Reviewed March 11, 2014

I just wanted some peace and quiet but that was not possible this trip. I would have been nice if the guest next to my room knew what room they were staying in. I understand people can be loud but I don't want to hear everything the next room is speaking about.

Review collected in partnership with Hilton Garden Inn

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Cody S, General Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review

We apologize for the noise issues you encountered during your stay with us. We invite you to give our hotel another try in the future, and we look forward to exceeding your expectations on your next trip to Duncanville. More

Victoria, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 10, 2014

the fire alarm has gone off on the last two trips to this hotel, the internet service is really slow unless you upgrade too a paid one and the beds must be getting old - could not fine a good setting!!!!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Cody S, General Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review

Our goal is to exceed your expectations with each stay at our hotel, and we're sorry we failed to meet this goal during your most-recent trip to Duncanville. We appreciate your email correspondence regarding the aforementioned issues as well as the opportunity to make things right, and we invite you back to our hotel in the future. More

Vienna, United States
1 review
4 of 5 stars Reviewed February 27, 2014

The hotel is very easy to get to -- right off the interstate. The staff was very welcoming and friendly and efficient (quick). The room was very clean and quiet, and all expected amenities (plumbing, appliances, internet access) were working. On top of that, the hotel has an excellent breakfast bar with fruits and breads and crispy bacon just as... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Cody S, General Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review

Thank you for a great review of our hotel! We're glad you enjoyed our cooked-to-order breakfast and that everything was prepared for your arrival. We hope you will choose us again when your travels bring you back to the Duncanville area, and we look forward to serving you again soon! More

2 reviews
5 of 5 stars Reviewed February 21, 2014

The renovations of this hotel were very pleasing. The staff is super friendly and helpful. The rooms are clean and do not have the chemical smell that some hotels have. In general they make the stay a welcome event.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Cody S, General Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review

Thank you for a wonderful 5-star review of our hotel! We're glad you're pleased with our renovations, and we look forward to exceeding your expectations again in the future. We'll see you soon! More

williamsburg, United States
1 review
2 of 5 stars Reviewed February 16, 2014

Find another Hotel , this hotel is not worth the money , I stay an average of 200 room nights a year , mainly in Hiltons , I think it is time to change , I feel Hilton is taking my business for granted.. I started noticing a downward trend with their service , this has happened in CA ,... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Cody S, General Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review

We apologize for the problems with your stay, and we're very appreciative of your feedback. We're always improving, and we won't stop until we exceed your expectations every time. We know you have a choice when traveling, and we thank you for choosing Hilton. We invite you back when you travels bring you to Duncanville again, and we look forward... More

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Additional Information about Hilton Garden Inn Dallas / Duncanville

Also Known As:
Hilton Garden Inn Dallas / Duncanville Hotel Duncanville
Hilton Garden Inn Dallas / Duncanville Hotel
Hilton Duncanville
Hilton Garden Inn Duncanville
Duncanville Hilton
Address: 800 North Main Street, Duncanville, TX 75116
Phone Number:
Location: United States > Texas > Duncanville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 hotels in Duncanville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Dallas / Duncanville 3*
Official Description (provided by the hotel):
Hilton Garden Inn Dallas/Duncanville located off I-20 near US-67 is just minutes from downtown Dallas and major area employers like Dallas Auto Auction. Enjoy a refreshing drink in our Pavilion Lounge, a relaxing swim in our pool, an invigorating workout in our gym, or a delicious meal at The Great American Grill. If work beckons, enjoy complimentary Wi-Fi and remote printing, or make use of our business center and meeting rooms. ... more   less 
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