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Holiday Inn Express Suites - Duncanville

2.5 of 5
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1035 Hwy 67 East, Duncanville, TX 75063
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Holiday Inn Express Suites - Duncanville
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Ranked #4 of 4 Hotels in Duncanville
A recent review
4 of 5 stars Reviewed March 3, 2015
DIDIERGOLF SALT LAKE CITY
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34 reviews from our community

Traveler rating
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    5
    4
    8
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3
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11
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cleveland, Ohio
1 review
2 of 5 stars Reviewed 4 weeks ago

I am always pleased with Holiday Inn.-but this visit was so disappointing.The tv color was green,the refrigerator was loud-so we unplugged it and there were multiple coils of pubic hair in the bathroom.The curtains in the room were sheer -so there was no privacy.ugh

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IHGCare, Guest Relations Manager at Holiday Inn Express Suites - Duncanville, responded to this review

Dear P G, Thank you for taking the time to complete a review on your stay. I'm sorry that our amenities and the level of cleanliness in the bathroom fell below your expectations. I hope you can believe me when I say that your experience is not the norm for our property. We take great pride in keeping our amenities... More 

Tyler, Texas
Top Contributor
99 reviews 99 reviews
16 hotel reviews
45 helpful votes 45 helpful votes
2 of 5 stars Reviewed March 22, 2015

This was a disappointing stay. The front desk did let us check in early. We had a group reservation for a team meet. We had rooms all over the hotel. We had 6 places to sleep in each room,but only two sets of towels. The music for the outside lobby blared all night. We could feel the beat in the... More 

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Elijah R, General Manager at Holiday Inn Express Suites - Duncanville, responded to this review

I apologize for your inconveniences, we appreciate you taking the time to fill out a review and let us know about these items. We will make sure the outside music gets turned down immediately and that the other items are addressed as well. More 

SALT LAKE CITY
Top Contributor
116 reviews 116 reviews
55 hotel reviews
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed March 3, 2015 via mobile

This is a clasic holiday inn express, fairly new, ver clean and no smells, AC is a bit loud but common in these hotels, well equipped with flat screen great wifi in room and free, desk fridge microwave, iron, well equipped bathroom and super comfortable beds with 4 large soft pillows. Linen is fresh and new, towels normal. Carpet is... More 

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Elijah R, General Manager at Holiday Inn Express Suites - Duncanville, responded to this review

I'm glad you enjoyed your stay however we are always striving to be more than good to be great, if there is anything we can do on your next visit to make that happen please contact me and let me know. See you then! More 

DeSoto, Texas, United States
Contributor
11 reviews 11 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 21, 2015

I'd been having trouble sleeping for several nights. My husband suggested I grab a room nearby and chill for the night. So I used a site never used before - Hotwire - and grabbed a room at this Holiday Inn for a pretty reasonable price. Check-in was very quick and smooth...pleasant greeting from reception. The room was clean, bed was... More 

Was this review helpful? Yes 2
Elijah R, General Manager at Holiday Inn Express Suites - Duncanville, responded to this review

Hey we pride ourselves on a clean and comfortable hotel where our guest can come chill to get than much needed sleep! Thank you for taking the time to fill out a review we will see you again hopefully! More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 19, 2014

I have stayed at this hotel for a few years off and on when I go to the metroplex on business. I chose to over look the fresh mowed grass, smokey rooms and drippy faucets as part of the deal. But during my last stay my dodge truck was stolen out of the parking lot. The staff were not helpful... More 

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Elijah R, General Manager at Holiday Inn Express Suites - Duncanville, responded to this review

We are very sorry that some criminal stole your truck while you were staying here. We will continue to help in the investigation however we can, please let us know if we can help in any way. More 

Oklahoma City, Oklahoma
1 review
1 of 5 stars Reviewed October 10, 2014

Verry disapointed in this Holiday Inn. I quested a non smoking room, i didn't get one. Tell the next day. The tv didnt work in the new room. So Darryl had to keep going up to our room and fix it. He was the only good thing about our stay. We stayed for 3 days. They would not give us... More 

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Elijah R, General Manager at Holiday Inn Express Suites - Duncanville, responded to this review

Dear Melissa I apologize for any problems you had during your stay, as per our previous conversation I will be happy to work with the 3rd party company you booked through and paid to work out a credit for your stay. More 

Nagoya, Japan
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 7, 2014

This is a nice hotel in what seems like a bad area of the region. The breakfast is good, the room is nice and the coffee is hot. The staff is very courteous and helpful. It's convenient to Redbird Airport. I recommend this place for the biz traveler.

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Elijah R, General Manager at Holiday Inn Express Suites - Duncanville, responded to this review

Thank you for taking the time time to fill out a review we look forward to your next visit! More 

Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed August 21, 2014

I wrote this review 3 months ago in one of those email invite links that I received after my stay, but never heard anything back so I’m posting it here. Our stay was fine until it was time to take showers. That was when we discovered that we did not have any hot water in our room. We checked the... More 

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Elijah R, Manager at Holiday Inn Express Suites - Duncanville, responded to this review

I apologize for the inconvenience you had during your stay, we have repaired the issue. We look forward to your next visit and we will do everything we can to ensure a great stay. More 

Pittsburgh, Pennsylvania
Contributor
16 reviews 16 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed June 25, 2014

Recently stayed at this hotel on business. I ran out of tooth paste on the first day of my visit and asked the front desk if they had some available. I was told " they had to order some. Worked late and asked again on the second day. Was told the same thing, "they had to order some". I went... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Suites - Duncanville, responded to this review

Dear Tomanytowns, Thank you for taking the time to write a review about our hotel. While I am pleased that we were able to meet some of your expectations, it is truly regrettable that the level of service you have received was less that satisfactory. I have taken your feedback into account and rest assured that we will use them... More 

NW Louisiana
Top Contributor
148 reviews 148 reviews
14 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed May 19, 2014

We have stayed at a lot of HIE, but this one was one of the best. Pretty new, probably 2-3 years old. Room was perfect, mattress was great, very quiet. Was a little hard to find because it was on the entrance ramp to 67, but got there and glad I booked this hotel. I would recommend this hotel to... More 

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Elijah R, General Manager at Holiday Inn Express Suites - Duncanville, responded to this review

Thank you for taking the time to fill out a review of our hotel, we are really glad to you had such a great stay. We look forward to your return, please let us know if we can help in any way! More 

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