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Holiday Inn Express Hotel & Suites Dumas

#6 of 11 Hotels in Dumas
Certificate of Excellence
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1932 South Dumas Avenue, Dumas, TX 79029
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1 room 1 guest
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Holiday Inn Express Hotel & Suites Dumas
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79 Reviews from our TripAdvisor Community

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Traveler rating
    35
    26
    13
    3
    2
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37
12
5
12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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    (79)
  • Mar-May only
    (13)
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    (37)
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Fort Worth
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here a night in August, found the room, furnishings, bathroom, TV, all very nice. The breakfast was especially good, well presented by the lady who was taking care of it. One thing seemed strange to me. During August they were having a special "Pancake Presentation", all the hot pancakes you wanted in the evening, but it went from 8:00... More 

Was this review helpful? Yes
GM Diana B, General Manager at Holiday Inn Express Hotel & Suites Dumas, responded to this review

Thank you for taking time to submit a review of our hotel.I'm sorry to hear about the confusion on the way you booked your room thru travelocity if you would please contact the hotel and speak to the GM I can explain it for you. We're very pleased that you enjoyed our special evening " Pancake At Night" promotion from... More 

1 review
1 of 5 stars Reviewed 1 week ago

We stayed here in July. We booked with Expedia. At the hotel we paid one room with a credit card and one room cash. When we got home I noticed that Expedia had charged me as well for two rooms. I called and talked to them and they said that they would mail me a money order for the one... More 

Was this review helpful? Yes
GM Diana B, General Manager at Holiday Inn Express Hotel & Suites Dumas, responded to this review

I would like to thank you for taking time to write us about your billing issue's.We are sorry for the inconvenience you experienced due to being double billed.I would like for you to contact the hotel on a personal base so that we can help you resolve your issue or email me your information to hiexpress2365gm@gmail.com.Have a great day and... More 

Austin, Texas
Level Contributor
49 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice looking and positioned hotel. Clean and quiet. Breakfast was very good and express check-out well handled. Reception staff nice but could use some PR training for guests in Holiday Inn rewards program. All systems in the hotel worked perfectly and it was a very nice hotel for a remote city.

Was this review helpful? Yes 1
GM Diana B, General Manager at Holiday Inn Express Hotel & Suites Dumas, responded to this review

We are pleased that you and your family were able to enjoy our hotel amenity's.I appreciate the advise on training my new front desk staff any suggestions from our guest are very valuable and we can use them as a learning tool.Wish you safe travels and hope to see you next time you visit Dumas,TX More 

Pawnee, Oklahoma
Level Contributor
41 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We really enjoyed our stay here on the way to New Mexico. The place was very clean and breakfast was really good. There were only a couple of negatives and that is why I didn't give it 5 stars. The lady at the front desk was not very friendly when we checked in. They are doing a pancake promotion for... More 

Was this review helpful? Yes 1
GM Diana B, General Manager at Holiday Inn Express Hotel & Suites Dumas, responded to this review

Thank you for taking time to submit a review of out hotel.We're very pleased that you enjoyed our special evening " Pancake At Night" promotion from 8pm -12am As a reminder,this promotion is for a limited-time only through the month of August. Please keep this in mind as you book your next stay.We hope to see you again soon! More 

Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed here one night on my way to Colorado. I loved it here! The front desk staff was super friendly and helpful. Shortly after I arrived they hosted a "happy hour" in the lobby offering free beer! My room was clean and comfortable. Why can't all hotels be like this one?

Was this review helpful? Yes 2
GM Diana B, General Manager at Holiday Inn Express Hotel & Suites Dumas, responded to this review

Thank you for taking the time to review our property and for the kind words regarding our staff and facilities.I'am glad you got to enjoy our happy hour.If your travels ever bring you back to our area,we would be happy to have you stay with us. More 

Forney, Texas
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Room was cleanish. Once again we were placed in a handicapped room without being handicapped. The shower was a pain in the rear, bugs were on the floor in the bathroom. There was a baseball team staying there at the same time so it was a little loud. Pool was cold.Breakfast was just ok. It was nothing special, the yummy... More 

Was this review helpful? Yes 1
GM Diana B, General Manager at Holiday Inn Express Hotel & Suites Dumas, responded to this review

Thank you for taking time to write a review of your stay.We apologize we did not exceed your expectations you received.We have taken note of your comments and we will use these to monitor and improve the quality of services we offer to our guest. More 

Beaumont, Texas
Level Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
3 of 5 stars Reviewed July 29, 2015

This HIE hotel is not bad. It's clean, and an easy stop while driving from East Texas to Colorado. So nice to bypass Amarillo and stay here. I was not impressed though. I have stayed in much better Holday Inn Express hotels, with nicer front desk people and better decor. We didn't eat the breakfast the next morning, as we... More 

Was this review helpful? Yes 3
GM Diana B, General Manager at Holiday Inn Express Hotel & Suites Dumas, responded to this review

Thank you for taking time to review our property in Dumas,Tx.We will definitely take your comments in regards to our breakfast as we hope to continue to improve our guest experience.How ever,We're sorry we fell below your expectations regarding customer service and decor that was approved from our corporate office before we opened the hotel to the public.We appreciate your... More 

Denver
Level Contributor
64 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed July 22, 2015

I am so glad to find this place. When travelling from Denver to Texas there is not a lot of choices, We had stayed in Dalhart a number of times with bad experiences. Dumas was much better. This hotel was clean and comfortable. We did not have time to enjoy the pool or work out room. The internet was good.... More 

Was this review helpful? Yes 1
GM Diana B, General Manager at Holiday Inn Express Hotel & Suites Dumas, responded to this review

Thank you for taking the time to review of our property.Your input as a great guest is very valuable to our hotel.We also regret the experience you had at our front desk and please know that your feedback will be used as a training tool to better all of our employees.It;s nice to know you enjoyed your short stay maybe... More 

Level Contributor
32 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 19, 2015

Yes, they're all pretty much the same, but some still stand out above the rest. Besides the clean, comfortable and spacious rooms, the grounds are in excellent shape. There's definitely pride in ownership here.

Was this review helpful? Yes 2
GM Diana B, General Manager at Holiday Inn Express Hotel & Suites Dumas, responded to this review

Thank you for choosing to stay with us.I'am thrilled that you had a great experience during your stay.Our staff will go above and beyond to accommodate our guest and we are so glad we made such a good impression with your expectation.It's always nice to know from our guest how great our company really takes pride on our property appearance.We... More 

Brookhaven, Mississippi
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 19, 2015

Very clean and new. Nice and comfortable bedding. Hotel was full yet wireless internet was a very usable 15mbs down and 5mbs up. Full breakfast, sausage, biscuits, gravy cereals friuts, 3 types of juice. Breakfast room was spacious at about 3,000 square feet or more. Didn't use pool, workout room, business center or guest laundry, but they were there. Walmart... More 

Was this review helpful? Yes
GM Diana B, General Manager at Holiday Inn Express Hotel & Suites Dumas, responded to this review

I appreciate your wonderful review about our property,we are most pleased that you were able to enjoy your stay with us.We are glad you were able to enjoy our breakfast we take great pride in being able to provide you with great start to your day! We definitely hope to see you again soon!!! More 

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