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Victoria Palms Inn & Suites

602 N. Victoria Road, Donna, TX 78537 (Formerly Lexington Hotel - Victoria Palms)
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Victoria Palms Inn & Suites
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Victoria Palms Inn & Suites
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39 reviews from our community

Traveler rating
    18
    6
    9
    5
    1
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14
12
2
2
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
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    (14)
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Reading
Senior Contributor
33 reviews 33 reviews
26 hotel reviews
87 helpful votes 87 helpful votes
2 of 5 stars Reviewed April 5, 2015

We checked in around 2:30pm after a 3 hour drive, just wanting to relax and hit the nice pool. The receptionist was busy so it took about 8 minutes before she got off the phone to serve us. She had acknowledged our presence on arrival to be fair, and a young man had also greeted us on his way out... More 

Was this review helpful? Yes
Victor A, General Manager at Victoria Palms Inn & Suites, responded to this review

I would like to take this opportunity to apologize to you for the difficulties faced while staying with us, and for sharing this with us, as well. I have spoken to our Front Office Manager, with whom you dealt, and will be calling a meeting with staff in order to take this opportunity to try and improve in these regards.... More 

Altoona, Iowa
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 10, 2015

We stayed for 3 nights. The place is roomy. Its a little out dated but clean. We got fresh towels etc every day. We had 2 TV's which was nice. The kitchen was nice and it was stocked so you could cook if you chose to do.

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Victor A, General Manager at Victoria Palms Inn & Suites, responded to this review

We thank you very much for having taken the time to share your positive experiences on this forum! We hope to see you again soon, and will strive to continue improving our service. More 

Napanee, Ontario
Top Contributor
154 reviews 154 reviews
30 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed February 15, 2015

My wife & I recently spent 3 nights at the Victoria Palms in Donna Tx. The room we were in had a king size bed but a very small refrigerator which was not sufficient to hold much. The room was fairly comfortable but was dated and we had trouble our entire stay with Wi-Fi. The breakfast was not bad but... More 

Was this review helpful? Yes 2
Victor A, General Manager at Victoria Palms Inn & Suites, responded to this review

We do thank you for having stayed with us, and for having shared your experience on this forum. While rates are highest during the Winter season, , we have noticed that many complaints lately have been directly related to higher rates. Typically, will find greater value between April and November, as rates average up to 30% less than during our... More 

Sioux Falls, South Dakota
1 review
2 of 5 stars Reviewed January 30, 2015

Grounds very nice , Beds very comfortable. Rooms were clean when we arrived but through out weeks stay very minimal follow up cleaning done. Coffee pot not cleaned. Daily items used in room such as soap , coffee , cups not replaced 2 days out of 3 . Front desk did not have coffee for replacement on two missed days.... More 

Was this review helpful? Yes
Victor A, General Manager at Victoria Palms Inn & Suites, responded to this review

I do personally apologize to you for your less-than-stellar experience with us. I have printed out your review in order to utilize your feedback for training purposes in hopes of improving service. As for your "value" assessment, January does tend to be one of the more expensive months of the year, due to high area demand. Typically, rates are lower... More 

Glenmont, New York
Senior Contributor
43 reviews 43 reviews
9 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed January 22, 2015

The room was reasonably clean and the beds and pillows were comfortable, but the water in the shower & at the sink was lukewarm at best for all 6 nights my brother & I stayed there. The continental breakfast was just okay. As others have noted, the landscaping is very nice.

Was this review helpful? Yes 1
Victor A, General Manager at Victoria Palms Inn & Suites, responded to this review

We thank you for having taken the time to share your experience on this forum. While your review mentions some fairly positive things, we are interested in hearing some suggestions from you as to how we could improve our guests' experience, as we are always looking for opportunities to improve. We look forward to seeing you again soon, and wish... More 

Roswell, NM
Top Contributor
52 reviews 52 reviews
9 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed October 28, 2014

Requested their handicapped room and it was very clean and comfortable. A/C was not working when we got there and maintenance changed entire unit in about an hour. Great guest service with mgr looking on.

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Victor A, General Manager at Victoria Palms Inn & Suites, responded to this review

We thank you very much for having taken the time to share your experiences on this forum. We look forward to seeing you again soon, and wish you the happiest of travels! More 

Clifton
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed August 27, 2014

Beautiful grounds !! Tall palms, beautiful buildings, pools. Staff was friendly and seemed to be accommodating. Breakfast was OK, attendant very good; but..the room:...TV did not work, had to call twice, coffee pot did not work. It was replaced but was not cleaned in three days. NO HOT WATER. Never more than tepid over four nights. Phone not working. WIFI... More 

Was this review helpful? Yes 2
Victor A, General Manager at Victoria Palms Inn & Suites, responded to this review

We really do apologize for the challenges faced while staying with us, but thank you for having shared your adverse experience. We have made many improvements to the hotel since your stay, including the upgrade of many televisions. We hope that you will give us another chance to show how great we can be! More 

Elizabethtown
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 26, 2014

We recently spent 7 nights at this hotel. We had a deluxe suite which was more than I expected. The grounds are super. There is lots to do. Many activities and a ballroom with shows. The pools and hot tubs are really too. We found the people there very friendly. The breakfast was also good ( included). We would definetly... More 

Was this review helpful? Yes 2
Victor A, General Manager at Victoria Palms Inn & Suites, responded to this review

We thank you for having taken the time to share your experiences, and promise that we are working hard to continue to improve our wonderful resort. Comments such as yours give our staff a tremendous sense of pride and reward their efforts, so we are very thankful to you! Hope to see you soon! More 

Dallas, Texas
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed March 7, 2014

Stayed here 5 nights in a suite with a kitchen. The service was bad.--No hot water in the shower and I called several times, no resolution, so I took luke warm showers. Also the wi-fi didn't work and the desk told me it doesn't work with tablet computers. So why have it if it doesn't work? The floor in my... More 

Was this review helpful? Yes 1
Victor A, General Manager at Victoria Palms Inn & Suites, responded to this review

I would like to apologize to you for your disappointing experience while at our hotel, and thank you for sharing your experience with us. While we make it a priority to provide a high level of service, your booking was actually a special limited service booking made through the neighboring RV Park. We are currently in the process of expanding... More 

Senior Contributor
48 reviews 48 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed January 20, 2014 via mobile

On the plus side: clean rooms, nice breakfast, gorgeous pool, restaurant on-site. On the minus side: TVs are pre-HD and wifi is non-existent in the room. If you want to surf on your tablet you got to do that outside your room or make a trip to the lobby or laundry room. Management is doing yeoman's work but the new... More 

Was this review helpful? Yes 1
Victor A, General Manager at Victoria Palms Inn & Suites, responded to this review

We thank you kindly for having taken the time to share your experience with us, and on your valuable insights. While we currently do have two networks--Wi-Fi as well as a separate cable-modem system in the rooms, one of our 2014 initiatives is to vastly improve wireless connectivity. Unfortunately, due to the fact that our hotel is spread out over... More 

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