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Holiday Inn Express & Suites Denton - UNT - TWU

#6 of 24 Hotels in Denton
Certificate of Excellence
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4485 North I-35, Denton, TX 76207
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1 room 1 guest
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Holiday Inn Express & Suites Denton - UNT - TWU
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172 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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Houston, Texas
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The hotel is largely unremarkable however, that is a good thing. The room was clean and comfortable. The common areas are well-maintained. Check-in was straightforward and quick. I expect a predictable level of service when staying at a chain hotel such as this and that is what I got. The hotel is situated close to a Walmart and a Cracker... More 

Was this review helpful? Yes
kaleebug01, General Manager at Holiday Inn Express & Suites Denton - UNT - TWU, responded to this review

Thank you for your review. We appreciate your loyalty and look forward to serving you as our guest, again. Thank you, Hotel Staff More 

Gary, Texas
2 reviews
5 of 5 stars Reviewed 3 weeks ago

This has became our home away from home for the last few months while my husband is working in the area. There have been many changes made while we have been staying here to make the experience of staying here better. We appreciate the staff making sure all of our needs are met. We enjoy the benefits of the IHG... More 

Was this review helpful? Yes
kaleebug01, General Manager at Holiday Inn Express & Suites Denton - UNT - TWU, responded to this review

Thank you for your review. We delight in serving you as our guest! Thank you for your loyalty to the IHG Reward Club and thank you for choosing us as your Home Away From Home! Thanks, again, Hotel Staff More 

Anaheim Hills, California
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

About the only good thing I can say is the staff was VERY friendly and the beds were pretty comfortable. The constant slamming of the hotel room doors was enough to send me over the edge... It happened every night, but one night in particular prompted me to complain. The slamming went on until after 1:00am and started again about... More 

Was this review helpful? Yes
kaleebug01, General Manager at Holiday Inn Express & Suites Denton - UNT - TWU, responded to this review

Thank you for your review and we apologize for your inconveniences that you encountered while at our property. Our GM is contacting you and she will be willing and able to make this situation right. Please know that we appreciate you as our guest! Thank you, Hotel Staff More 

Level Contributor
9 reviews
3 of 5 stars Reviewed 3 weeks ago

When we arrived at 8pm, there was only one person at check-in, and several people in front of us. This took about 20 minutes. The hotel is new, and the rooms are in new condition. The air conditioners shouldn't be this noisy in a new building. The pool is good, but the hot tub is full of foam. There are... More 

Was this review helpful? Yes
kaleebug01, General Manager at Holiday Inn Express & Suites Denton - UNT - TWU, responded to this review

Thank you for your feedback. We apologize for the inconvenience of the fire alarms and have rectified the issue that caused this to happen. We also apologize for the noise with your air conditioner in your room. Please allow us to offer you a reduced stay for a future visit. Please call the hotel at your convenience and speak to... More 

Seattle, Washington
Level Contributor
88 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed July 23, 2015

the front desk girl that checked us in was very personable and helped us out referring us to a fantastic place for dinner. She was very helpful! We did have an issue with the shower in the morning and when we talked to the front desk she explained to us (not the same girl that checked us in) how the... More 

Was this review helpful? Yes 1
kaleebug01, General Manager at Holiday Inn Express & Suites Denton - UNT - TWU, responded to this review

Thank you so much for your feedback. Having you as our guest is our pleasure and we love serving you and your family. We are pleased to hear that the suggestions for dinner were good, as well! We will be looking for you to visit when you are in the area in the future. Thank you, Hotel Staff More 

Austin, TX
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed July 16, 2015

The hotel was what we expect of Holiday Inn Express - conveniently located, well appointed and clean with a very good breakfast. Unfortunately, the refrigerator in our room did not cool properly and made a lot of noise - a problem we did not discover until we were settling in for the night. We unplugged it and reported it the... More 

Was this review helpful? Yes
kaleebug01, General Manager at Holiday Inn Express & Suites Denton - UNT - TWU, responded to this review

Thank you so much for your feedback. We apologize again for the refrigerator issues and appreciate you allowing our staff to reward additional points to your IHG membership. We will be looking forward to seeing you again. -Hotel Staff More 

Toms River
Level Contributor
36 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 16, 2015

It all started with Sydney at the front desk, she was wonderful! Nice new property with a great 4th floor suite. Comfortable room and bed. Nice pool and hot tub. The only thing lacking was the express breakfast, lacking from what is expected at a HI Express.

Was this review helpful? Yes
kaleebug01, General Manager at Holiday Inn Express & Suites Denton - UNT - TWU, responded to this review

Thank you for your feedback. We, too, think Sydney is a great asset to our property! We apologize for our breakfast choices being less than you expected. We will get this resolved immediately. Thank you! -Hotel Staff More 

Kendall Park, New Jersey
Level Contributor
218 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
3 of 5 stars Reviewed July 14, 2015

I arrived in the evening for check in, not late, and there was no one at the front desk. When the young lady arrived check in was fine, but when I asked for restaurant referrals they didn't have a list, and her personal recommendations were fast food. Then when I got to my room it was clean and nicely appointed,... More 

Was this review helpful? Yes
kaleebug01, General Manager at Holiday Inn Express & Suites Denton - UNT - TWU, responded to this review

Thank you for your review. We apologize for the lack of service in making sure that your issues were handled immediately. Please consider giving our GM a call at the property and allowing her her to make this right. The property number is 940.808.0600. Thank you, Hotel Staff More 

Falkirk, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed July 3, 2015

This was the last night of our road trip, and the second of two stops at Holiday Inn Express & Suites. The previous was in Amarillo. That experience was a let down. This one was a much better stop. From the outside the hotel looked almost identical to the one in Amarillo. However, inside it was totally different. Reception area... More 

Was this review helpful? Yes 1
kaleebug01, General Manager at Holiday Inn Express & Suites Denton - UNT - TWU, responded to this review

Thank you for your loyalty! We appreciate you and look forward to serving you as our guest, again, soon! -Hotel Staff More 

Houston
Level Contributor
53 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed June 29, 2015

Stayed here for a night when I visited UNT for a summer camp. Great place to stay with comfortable beds and excellent breakfast, the best I ever had in a Holiday Inn. Suite was not exactly a suite but a long room and the photos were slightly misleading but it was a very large room and quite comfortable. Even the... More 

Was this review helpful? Yes
kaleebug01, Manager at Holiday Inn Express & Suites Denton - UNT - TWU, responded to this review

Thank you for your feedback, We genuinely appreciate your loyalty and love serving you as our guest! We look forward to having you in our property again, soon. Thank you! Hotel Staff More 

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