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Holiday Inn Express Decatur

2.5 of 5
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1051 North Hwy 81/287, Decatur, TX 76234
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Holiday Inn Express Decatur
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Ranked #8 of 13 Hotels in Decatur
A recent review
3 of 5 stars Reviewed June 25, 2015
Jennifer L Houston, Texas
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37 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Houston, Texas
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed June 25, 2015

Our family is a road trippin' family. We've stayed at countless Holiday Inn Express Hotels over the years and we LOVE them! Just finishing a 3400 mile summer road trip this was the last one on our stop. We were very disappointed. The first room was hot, smelly and had an overwhelming smell of ammonia and we could not sleep... More 

Was this review helpful? Yes
Kay J, General Manager at Holiday Inn Express Decatur, responded to this review

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the less than satisfactory conditions you have experienced during your stay. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Kay Jernigan General Manager Holiday Inn Express Decatur More 

Level Contributor
265 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 stars Reviewed May 7, 2015

The staff are friendly and helpful. The facility is clean and well maintained. The bed was comfortable with descent pillows. The rooms facing the highway are somewhat noisy. The breakfast is nice the gym is adequate. No big issues.

Was this review helpful? Yes
Kay J, General Manager at Holiday Inn Express Decatur, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again soon, see you then! More 

Kolkata (Calcutta), India
Level Contributor
72 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed May 3, 2015

This is small boutique hotel located in Decatur Road, Atlanta. Very neat and clean Hotel The rooms are good. The breakfast were complete, though choice for veg were limited. We stayed there for 4 nights and enjoyed our stay. Near by quite a no of restaurants and big stores are there. Staff were friendly and helpful.

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Level Contributor
265 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 stars Reviewed January 21, 2015

The staff were all friendly and helpful. This is a older hotel but very clean and well maintained. The room was bright and very clean.The bed was comfortable with plenty of pillows. The workout room was small but functional. The breakfast was fresh and offered a variety of choices including pork and turkey sausage. The fresh fruit was very nice.

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1 review
2 of 5 stars Reviewed October 9, 2014 via mobile

stayed here twice on business going to avoid this place like the plague it all stems around plumbing both times I stayed here, I had 6 inches of gutter water up around my ankles while taking a shower. Totally unacceptable.I told them the first time oabout it and they looked at me with a puzzled deer in the headlights look.I... More 

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Plano, TX
Level Contributor
126 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 stars Reviewed July 3, 2014

This was my second stay here - starting to become an annual tradition when I get my kid from a nearby summer camp. Everything was just right - exceeding expectations for this level of hotel. The staff got me checked in quickly and had some cookies to boot. The room was clean, functional, spacious, and comfortable. Wireless Internet was fine.... More 

Was this review helpful? Yes 2
Austin, Texas
Level Contributor
76 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
5 of 5 stars Reviewed June 26, 2014

This is a newer hotel that's located within walking distance (half-mile) to restaurants. The hotel is clean, the lobby is welcoming, and the staff are great. My hotel room on the third-floor was large with a king-bed (with a great mattress -- not too hard and not too soft), a large flat panel TV, and a writing desk next to... More 

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Kay J, General Manager at Holiday Inn Express Decatur, responded to this review

I was so pleased to read of your great stay at our hotel. Of course we always try to provide excellent and friendly service to all our guests and it is so rewarding to hear we have succeeded. I will pass on your comments to the staff and it will totally make their day. Any time you are in the... More 

Louisville, Colorado
Level Contributor
280 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
5 of 5 stars Reviewed June 24, 2014

We stayed at a few HIEs on our trip and this by far was the best property at the lowest price. It is a small property but is well kept and has very friendly staff. The room had about every item you could possibly want - comfortable bedding, a very large TV, a refrigerator, microwave, coffee maker, safe, additional toiletries... More 

Was this review helpful? Yes 1
Kay J, General Manager at Holiday Inn Express Decatur, responded to this review

Thank you so much for your generous comments on your recent stay. We love hearing back from our guests. We appreciate all comments good and bad, so we can see areas that might need improving, but it is always great to hear what we are doing right. I will share your wonderful comments with the staff as they will be... More 

Houston, Texas
Level Contributor
41 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed December 26, 2013

stayed one night (that was too many) in Dec on a third floor room (which happened to be for handicapped). The carpet was really gross and had a huge off color stain to boot!. Noticed the stains after the kids settled in. Called and let the front desk know- she did offer another room- but too late. The room faced... More 

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Kay J, Manager at Holiday Inn Express Decatur, responded to this review

Dear Roadhotel, I am so sorry to read of your recent stay and the fact that we did not provide you with the best accommodations.We do routinely shampoo our carpets and try to monitor the carpet for any additional necessary cleaning. I do apologize if we missed this one. Not knowing what room you were in I will inspect each... More 

Bernalillo, New Mexico
Level Contributor
188 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
2 of 5 stars Reviewed December 1, 2013

We simply didn't get a very good night's sleep here for several reasons. First, it's pretty close to the highway so there's noise from traffic. Next the heater/air-con unit had a pretty loud fan, plus the temperature was hard to adjust. The unit kicked on and off all night long, and the temperature seemed to vary greatly. The weather was... More 

Was this review helpful? Yes
Kay J, General Manager at Holiday Inn Express Decatur, responded to this review

I was sorry to read of your sleepless night while a guest at our hotel. We try to see to all our guest needs and if we failed with you we are truly sorry. Please come visit us again and give us the opportunity to give you the great experience you deserve. We do have rooms that do not face... More 

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