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Holiday Inn Dallas Market Center

3.0 of 5
4500 Harry Hines Boulevard, Dallas, TX 75219 (Formerly "Days Inn")
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Holiday Inn Dallas Market Center
Ranked #52 of 190 hotels in Dallas
4.0 of 5 stars 76 Reviews
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76 reviews from our community

    Trip type
Traveler rating
    24
    26
    13
    8
    5
Date Rating
Fort Worth, Texas
1 review
1 of 5 stars Reviewed May 12, 2012

The hotel was Very nice, but the staff was very rude and not orgainzed at all. They should definetly get more training!!!!! Also, learn some manners! More

Was this review helpful? Yes
Callan Hamann, General Manager at Holiday Inn Dallas Market Center, responded to this review
May 23, 2012

Dear Guest, Thank you for stay at the Holiday Inn Dallas Market Center. We invest in customer service and proficiency training for our staff on a regular basis. I truly wish I could follow up more on your experience but at the very least I offer you my apology. Please consider staying with us again. We strive to be a... More

Dundee, United Kingdom
Senior Contributor
24 reviews 24 reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed April 24, 2012
1
person found this review helpful

I stayed in this hotel en-route to El Paso on business. Upon arrival at Fort Worth airport, I called the hotel to arrange for the free shuttle bus (which is advertised on their web-site) to come pick me up at the airport, but unfortuantely for me, the shuttle bus does not service Fort Worth airport !!!! Must read the detail... More

Was this review helpful? Yes
Callan Hamann, General Manager at Holiday Inn Dallas Market Center, responded to this review
April 26, 2012

Dear Guest, We agree and want to continue to be your "One night stop over." Thank you again for the comments. We are very convenient to Love Field Airport (less than 3 miles away) and well within our shuttle range. If however, you use DFW Airport, consider using a town car service. They are similarly priced to a taxi but... More

San Francisco
1 review
5 of 5 stars Reviewed April 19, 2012

I've stayed at this hotel a number of times, but never written a review before, yet every time I leave I am so pleased that I tell myself I simply MUST do so. The staff at this hotel are warm, welcoming, helpful and efficient. I travel constantly for business and that combination is rare. And my room is always spotless,... More

Was this review helpful? Yes
Callan Hamann, General Manager at Holiday Inn Dallas Market Center, responded to this review
April 26, 2012

Dear Guest, We really appreciate the review. The West Village is one of the best places to window shop. Brooks Brothers, Gap, Banana Republic, Ann Taylor and Tommy Bahama are wonderful. But the over sized Starbucks finishes off the night...or gives a second wind. Yours in hospitality, Callan Hamann General Manager More

Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 11, 2012
1
person found this review helpful

...you will be fine. This is an excellent facility EXCEPT for the pair of train tracks running both in front and behind the hotel. The restaurant served a very enjoyable and varied menu selection. The rooms were clean and well appointed with updated furniture and amenities. The front desk and the breakfast staffs were very helpful and friendly. If you... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Dallas Market Center, responded to this review
May 21, 2012

Dear CPaq, Thank you for your review of your stay at Holiday Inn Dallas Market Center. I do apologize for the ambient noise in the area surrounding the hotel. All of our reviews are evaluated by management, and your review is no exception. Your feedback is very important to us as this assists us in continually improving the services and... More

Scottsdale, Arizona
Senior Contributor
24 reviews 24 reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed April 8, 2012

Room was very clean with new carpeting. The hotel unfortunately is right next to the train tracks and regardless of your room location you will hear the trains as they pass by and sound their whistle. Service was good and food was above average. If you're a heavy sleeper stay here with no worries, if not keep searching. More

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Callan Hamann, General Manager at Holiday Inn Dallas Market Center, responded to this review
April 10, 2012

Dear Guest, My staff and I pride ourselves on customer service. Dallas is a large city and being centrally located has both pros and cons. Please note the hotel is not just a two sided structure and we have multiple views and directions to choose from. Please ask for a view away from Market and Downtown. We look forward to... More

Waconia, Minnesota, United States
1 review
2 of 5 stars Reviewed April 5, 2012

Stayed here for 3 nights, and was serenaded each night by loud trains every hour, did not sleep much as a result. The room was clean bu run down, and the bathroom smacked of the 1980's. On two days my wake up call did not happen, and it made for some frustrating moments. I travel a lot, and would not... More

Was this review helpful? Yes
Callan Hamann, General Manager at Holiday Inn Dallas Market Center, responded to this review
April 10, 2012

Dear Guest, I am sorry your stay was not more enjoyable. We have three sides of the hotel because the building is a triangle. We would be happy to arrange for you to move rooms and even improve your view. Admittedly, not all guests like the bathroom wall texture. But as noted, we provide a clean comfortable guestroom. I had... More

Blue Springs, Missouri
Senior Contributor
21 reviews 21 reviews
Reviews in 10 cities Reviews in 10 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 3, 2012

We were due to fly back to Kansas City that afternoon but the weather had different thoughts. We scrambled to get a room at our favorite H.I. in the Galleria area but they were booked up. Our travel agency found this one. It was only 3 miles from our facility which at 5 PM was 20 minutes in travel time.... More

Was this review helpful? Yes
See 4 more reviews by Woodrow W for Dallas
Callan Hamann, General Manager at Holiday Inn Dallas Market Center, responded to this review
April 10, 2012

Dear Guest, Thank you for staying with us at such a difficult time. I hope we are able to host your stay again soon. Yours in hospitality, Callan Hamann General Manager More

Washington, DC
Senior Contributor
34 reviews 34 reviews
Reviews in 22 cities Reviews in 22 cities
74 helpful votes 74 helpful votes
3 of 5 stars Reviewed March 26, 2012

Recently stayed at this Holiday Inn for business. I'm calling this review heartbreak hotel because it represented a step down from previous HHs I've stayed at in the past. What made the hotel a heartbreak was its dismal state. It seems to have been worn down by many visitors. The rug in my room was frayed, there was a pervasive... More

Was this review helpful? Yes
See 3 more reviews by Crysha for Dallas
Callan Hamann, General Manager at Holiday Inn Dallas Market Center, responded to this review
March 30, 2012

Dear Guest, We appreciate the feedback because it always helps us to improve the next stay. We are also very proud of our customer service, as you suggested. Please come to stay with us again. We strive to be a great hotel guests love. Yours in hospitality, Callan Hamann General Manager More

Bridgeport, West Virginia
1 review
5 of 5 stars Reviewed March 18, 2012

One of the best stays ever. We travel a great deal, this was almost like being home. Chef Ray created some of the best food, was extremely satisfied. Usually we dine at different locations each night, the food was so good we had dinner at the hotel the entire week of our stay, it is that good. My wife can't... More

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Grambling, La.
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 10, 2012
1
person found this review helpful

We received a great group rate for the room for our Convention. I read a Trip Advisor Review from a guest who said his room was cold. He continued to say regardless of what the Thermostat was set on, the temp or heat would not rise. I thought this was an isolated problem that I surely would not have to... More

Was this review helpful? Yes
Callan Hamann, General Manager at Holiday Inn Dallas Market Center, responded to this review
March 12, 2012

Dear Guest, Thank you for staying with us. The heating and cooling challenge you experienced is not common for our hotel, but can happen due to equipment failures. We strive to be a great hotel guests love and when we fall short; we want to correct the mistake. Thank you for bringing this to our attention. Our engineering staff is... More

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Additional Information about Holiday Inn Dallas Market Center

  • Holiday Inn Dallas
  • Dallas Holiday Inn
Address: 4500 Harry Hines Boulevard, Dallas, TX 75219 (Formerly "Days Inn")
Price Range: $

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