We were very disappointed and concerned. When we came back to our room to relax and go to sleep, the room air conditioner would not cool the room, so we had engineering come up and fix it. That was fine until the next morning, when the room was too cool and the system would not heat. We had to again... More

I expect Westin to be a cut above and this hotel meets the criteria. Room was oversized. Plenty of space. Large windows. Updated Bathroom. Clean. Comfortable. Modern. But boring. It builds off the idea that less is more. Room has very modern sparse decor. Overall I have no complaints, but it's not where I would want to spend a vacation.... More

The Westin is not the nicest Westin I stayed at, but overall the were no major issues. The location is very good. There were lots of restaurants close by to say nothing of it being attached to a 3 story mall with ice rink. The only complaints were minor. The hallway on our floor smelled a little funky. Could not... More

I stayed at the Westin the night of 3/26. This was a last minute trip, so I was not able to book weeks in advance. All of the online rates started at $199/night. I booked the room online via hotwire.com on 3/24. I selected a 4 star hotel in the Galleria area and this was the one that I ended... More

We stayed at the Westin Galleria over Valentine's weekend for my 5 year old daughter's birthday. The Westin Galleria is conveniently attached to the Dallas Galleria (shopping mall) which has an indoor skating rink and lots of places to eat and shop. Across from the front of the hotel, just through the parking lot, is the almighty and coveted American... More

My boyfriend and I booked a 1 night stay here on Valentines Day. We paid extra for the indulgence package which included champagne & strawberries, breakfast in-room or in restaurant and late check-out. Upon arrival I asked the front desk to send the champage/strawberries to our room in 30 minutes. 30 minutes later we had not received either so I... More

I stayed at the Westin for about a week on business. I was very happy with the hotel. The rooms were comfortable, stylish, and spacious, the room service was good, and it had all the business amenities I needed. It was also convenient staying above a shopping mall. My only problem with the hotel was location - it's in the... More

My niece was married at the hotel and most of the out of town guests stayed at the Westin. From the late night welcome to weary travelers at the registration desk, to the bellhops, room service, hospitality room, etc. the experience was great. Rooms were huge, sunny, and beautifully furnished.

My husband and I stayed at the recently revamped Westin Galleria on the 5th because the company Christmas party was being held near by. This was our penultimate stay in a Starwood property before achieving Platinum status so please bear in mind when reading this review that I am very familiar with Starwood, and Westin in particular. We checked into... More