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All 188 Dallas hotels

The Westin Galleria Dallas

4.0 of 5 Hotel   |   13340 Dallas Parkway, Dallas, TX 75240
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Ranked #10 of 188 Hotels in Dallas
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
4 of 5 stars Reviewed December 8, 2012
lindaabc Midland, TX
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598 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Westin Galleria Dallas
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Midland, TX
Top Contributor
84 reviews 84 reviews
46 hotel reviews
125 helpful votes 125 helpful votes
4 of 5 stars Reviewed December 8, 2012

I recently went to Dallas with friends to see the Rockettes. Their show was actually in Grand Prairie, about 20 minutes away from the Galleria. The show was fabulous. The hotel at the Galleria was nice, too. There are lots of nice restaurants in the mall and nearby. The Grand Lux was particularly good. Great key lime pie! The room... More

Was this review helpful? Yes
Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this review

Hi lindaabc, Thank you for providing feedback of your recent stay with us. We are sorry you encountered complications with your A/C unit, but we are glad that it did not affect the overall outcome of your stay with us. As we always strive to ensure guest satisfaction, your comments are very helpful and we pass them along to our... More

Fort Worth
Contributor
18 reviews 18 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 26, 2012

The service at the hotel is wonderful from the front desk to each individual I spoke with! We booked two rooms and both were terrific! Don't hesitate to stay here! Great location! Lots of restaurants within walking distance and shopping at your doorstep.

Was this review helpful? Yes
Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this review

Hi VP of Household Operations, Thank you so much for reviewing your experience with us at The Westin Galleria Dallas. We appreciate the kind feedback you gave about our Front Desk team, and we will ensure they receive your comments. Come back and see us again soon! Sincerely, Courtney Van Amburgh Marketing & Social Media Specialist The Westin Galleria Dallas More

Fort Worth, Texas
Top Contributor
75 reviews 75 reviews
25 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed November 20, 2012

We actually got our days mixed up and checked in a day late. They were great and changed our reservation so we were not charged extra for the goof. The room was newly redone, well appointed and modern. Across the parking lot from the American Girl store and being attached to the mall made shopping easy and fun. A great... More

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Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this review

Hi rwueste, We appreciate your feedback and are so happy that we were able to know we met your needs and exceeded your expectations. We look forward to having you back with us at The Westin Galleria Dallas! Sincerely, Courtney Van Amburgh Marketing & Social Media Specialist The Westin Galleria Dallas More

Dallas, Texas
Contributor
16 reviews 16 reviews
12 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed November 15, 2012

I surprised my husband for his birthday with a weekend stay at the Westin Galleria in Dallas. To our surprise the rooms were very comfortable & nicely decorated, the beds were great, bathrooms very nice & spacious, etc. Unfortunately we didn't have a view at all so that was a bummer, I know they had several rooms in our category... More

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Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this review

Hi KelliandDoug, Thank you for providing feedback of your recent stay with us. We are sorry you encountered noise complications and a view less than you hoped for in your guestroom, but we are glad that it did not affect the overall outcome of your stay with us. As we are always happy to try and accommodate a transfer to... More

Shrewsbury, Massachusetts
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 15, 2012 via mobile

Westin seldom disappoints, and this hotel is no exception! Modern spacious rooms with amenities you'd find in 5-star hotels. You can't go wrong being connected to the Galleria mall. Everything you need is right there including great restaurants and shops. 30 minutes to DFW and close to several office parks, perfect location.

Was this review helpful? Yes
Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this review

Hi JoeD22, Thank you for your kind comments about your experience with us as we are so happy to hear we exceeded your expectations. It is nice to know that our prime location was also convenient for you to take advantage of during your stay at The Westin Galleria Dallas. We look forward to having you back with us! Sincerely,... More

new york
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 14, 2012

Was only there for one night. The staff was friendly. The rooms were spacious and clean. Lots of outlets to recharge. The hotel was clean. It is attached to what appears to be a well appointed mall. The restaurant was quite good.

Was this review helpful? Yes
Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this review

Hi ghyun, We are so pleased to know that we exceeded your expectations and enjoyed your stay with us. Come back and see us again soon! Sincerely, Courtney Van Amburgh Marketing & Social Media Specialist The Westin Galleria Dallas More

St. L Louis, Missouri, USA
2 reviews
5 of 5 stars Reviewed November 13, 2012

I've stayed at the Westin Galleria numerous times for business trips over the past two years. Being a Starwood Preferred Guest allows me to stay on the SPG and Executive Club floors, which I thoroughly enjoy. The Executive Club lounge is quite nice. With the Oceanaire restaurant on the first floor and the Galleria mall adjacent to the hotel, there... More

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Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this review

Hi inmywardrobe, Thank you for your feedback and for your dedicated loyalty as an SPG member. We are happy that you were able to enjoy our close proximity to the many shopping and dining destinations inside The Westin Galleria Dallas as well as the Galleria Dallas shopping center complex we are located within. We eagerly await having you back with... More

Walnut Creek, California
Contributor
11 reviews 11 reviews
4 hotel reviews
4 of 5 stars Reviewed November 10, 2012

I spent 2 nights here for a conference I was attending. I travel a lot and this hotel is in the top end of my picks for business travel. Staff was outstanding. I even had one staff person carry one of my bags down some steps to a restroom when I asked her in passing where the restroom was on... More

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Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this review

Hi deboramac, Thank you so much for your feedback. We appreciate the kind mentions you gave about members of our fantastic Westin Galleria Dallas team, and we will certainly pass along your comments to them. It is always nice to hear when we exceed guests' expectations. We look forward to having you back with us again soon! Sincerely, Courtney Van... More

Senior Contributor
48 reviews 48 reviews
28 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed November 10, 2012 via mobile

This hotel has good bones but the upkeep and service is sub-par. The hotel certainly needs an update. It feels as if they are trying to skimp on the dollars going to refurbish the joint. Clearly way past time to do so. I ouwld not stay here again until they upgrade the rooms. The service tried to be helpful, but... More

Was this review helpful? Yes
Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this review

Hi Melizondo, We appreciate your feedback. We are sorry you encountered the experience you did as it is very uncharacteristic of our property. As our guests' satisfaction is always our top priority, we will certainly connect with our management team regarding the situation you mentioned. Thank you for bringing it to our attention. If given the opportunity we would love... More

Voorhees, New Jersey
Top Contributor
63 reviews 63 reviews
28 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed November 10, 2012

Stayed during a business conference. The rooms are very spacious and comfortable, especially the bed and the rainshower. Service was excellent, including the ability to borrow New Balance workout gear for just $5 bucks during your stay. Really came in handy because I forgot my running shoes. Perfect if you have business in the area or want to explore the... More

Was this review helpful? Yes
Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this review

Hi bzucknj, Thank you so much for your review. We appreciate your feedback and are so happy that we were able to make you feel at home while you were away. Come back and see us again soon! Sincerely, Courtney Van Amburgh Marketing & Social Media Specialist The Westin Galleria Dallas More

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Additional Information about The Westin Galleria Dallas

Address: 13340 Dallas Parkway, Dallas, TX 75240
Phone Number:
Location: United States > Texas > Dallas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Galleria Dallas 4*
Number of rooms: 448
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Also Known As:
The Westin Galleria Dallas Hotel Dallas
Westin Galleria Dallas
Westin Dallas
Dallas Westin

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