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The Westin Galleria Dallas

#9 of 192 Hotels in Dallas
Certificate of Excellence
GreenLeadersSilver level
4.0 of 5
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13340 Dallas Parkway, Dallas, TX 75240
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The Westin Galleria Dallas
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Ranked #9 of 192 Hotels in Dallas
Certificate of Excellence
GreenLeadersSilver level
A recent review
4 of 5 stars Reviewed November 17, 2013
glo62 Waco, Texas
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717 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Westin Galleria Dallas
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Waco, Texas
Top Contributor
117 reviews 117 reviews
16 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed November 17, 2013

The décor in this hotel is modern and eye-catching. There are window seats large enough for a child to sleep on. The rooms are large and comfortable. The bathroom has a large sliding smoked-glass door which was the cause for our problem. The door is very noisy so that going to the bathroom during the night disturbs anyone else sleeping... More 

Was this review helpful? Yes
Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this review

Hi glo62, We appreciate your feedback and will forward your comments to our management team so they may consider future design changes in upcoming renovations. If given the opportunity, we would love to have you back with us again in the future. Sincerely, Courtney Morrow Marketing & Social Media Manager The Westin Galleria Dallas More 

Top Contributor
50 reviews 50 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 15, 2013 via mobile

I was having a significantly bad day when I arrived to check into the hotel. The staff was awesome and went out of their way to make my arrival stress free. I like the green initiative with the housekeeping options. It was pretty cool to take a de-stressing stroll through the mall. The business accommodations for our convention were really... More 

Was this review helpful? Yes 1
Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this review

Hi Hrncirwr, Thank you for reviewing your recent stay with us at The Westin Galleria Dallas. We are so pleased to hear that our team went above and beyond to exceed your expectations and was able to turn your travel experience around upon your arrival. We eagerly await having you back with us on your next stay in Dallas! Sincerely,... More 

Crossett, Arkansas
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed November 7, 2013

Stayed there one night, the parking deck is ok if you can find it! The hotel is in the mall so all is there, food, shopping ect.. The traffic is super bad right now becaude of the road work. So be ready to wait !! The bed was very nice, the room was clean.

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Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this review

Hi atgill, We are so pleased you had a pleasant travel and stay experience with us at The Westin Galleria Dallas. We look forward to having you back! Sincerely, Courtney Morrow Marketing & Social Media Manager The Westin Galleria Dallas More 

Saratoga, California
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed November 7, 2013

This was my fourth one night stay at this property over the last half dozen years while conducting business at a company headquartered in one of the office towers adjacent to the Dallas Galleria mall. This hotel is very conveniently located to the local freeway and is an integral part of the Dallas Galleria shopping center, providing an excellent selection... More 

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Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this review

Hi Dov I, Thank you so much for your reviewing your recent stay with us at The Westin Galleria Dallas. We look forward to having you back with us again on your next trip to Dallas and are so pleased that our staff and service made for an overall memorable experience during your recent trip to Dallas. We will ensure... More 

Oklahoma City
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 31, 2013

Stayed Friday October 18th during fall break with my family. The staff was great, they even let us check in about an hour early. We really enjoyed being attached to the mall. We are already ready for our next trip! :)

Was this review helpful? Yes
Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this review

Hi jennz78, Thank you for providing feedback of your recent stay with us at the The Westin Galleria Dallas. I am so glad that you and your family had such an enjoyable trip with us and that our staff was able to accommodate your early arrival. We look forward to having you back with us again soon! Sincerely, Courtney Morrow... More 

new york city
Top Contributor
53 reviews 53 reviews
17 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed October 27, 2013

We stayed here because it was close to relatives home. No complaints. We were very surprised to learn that Saks Fifth Avenue was no longer in the Galleria Mall. The mall is very average...which detracted from the location choice.

Was this review helpful? Yes
Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this review

Hi lovetravelling0820, We are so pleased to hear that we met your needs while you were with us. We look forward to welcoming you back in your future travels! Sincerely, Courtney Morrow Marketing & Social Media Manager The Westin Galleria Dallas More 

Clinton, New York, United States
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed October 24, 2013

We made a reservation for a king room at least a month before our stay because we need the king for my back problem. When we checked in they gave us a queen. When we complained, the clerk refused to do anything. We asked for a supervisor. After a lengthy wait, she gave us a king. She then explained it... More 

Was this review helpful? Yes 4
Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this review

Hi Dorene D, Thank you for your reviewing your recent stay with us. We are sorry to hear that our property did not meet your needs as we always strive to ensure our guests are full satisfied with their stay and have a memorable travel experience. Although your stay was not as pleasant as you deserve, I appreciate you informing... More 

Dallas, Texas
Contributor
11 reviews 11 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed October 24, 2013 credit card Amex Card Member Review

If shopping is your game, then why not make a weekend out of it at this premier Starwood property? This hotel is connected to the Galleria Mall and offers all the amenities you'd expect from Westin. The recent addition of the rooftop pool makes this property complete. You can now stay, shop and swim ("relax"). The Galleria offers several restaurants... More 

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Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this review

Hi Adam_Dallas, Thank you so much for providing feedback of your recent stay with us at The Westin Galleria Dallas. We are so pleased that you had such a pleasant experience and were able to take advantage of our prime location within the Galleria Dallas shopping center complex. The fantastic onsite shopping and dining is certainly a perk. We look... More 

Philadelphia, Pennsylvania
Top Contributor
57 reviews 57 reviews
23 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed October 23, 2013

The Westin is attached to the Galleria Mall in Dallas. A great hit for my attendees. The mall is gorgeous and so is the hotel. The hotel is really pretty and decorated with hip colors and furniture. This definitely is not Texas. I was in room 1810 and the décor followed the theme from the lobby and public areas. The... More 

Was this review helpful? Yes
Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this review

Hi Bob E, We're so pleased you had such a great business meeting experience with us at The Westin Galleria Dallas. We look forward to having you back with us for your future corporate events or personal travel getaways! Sincerely, Courtney Morrow Marketing & Social Media Manager The Westin Galleria Dallas More 

Fort Lauderdale, Florida, United States
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 22, 2013 credit card Amex Card Member Review

The hotel is very clean. The rooms are spacious and well appointed. The staff is very helpful. The hotel restaurant is excellent and it is very convenient that the hotel is attached to an amazing mall.

Was this review helpful? Yes
Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this review

Hi Beau D, Thank you for your review of your recent stay with us at The Westin Galleria Dallas. I'm glad to hear that our property met your needs. Our close proximity to Galleria Dallas shopping and dining is certainly convenient and puts everything you need right at your fingertips. We look forward to having you back with us! Sincerely,... More 

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