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The Westin Galleria Dallas


Hotel class 4.0 of 5
13340 Dallas Parkway, Dallas, TX 75240
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Reviews you can trust

65% Recommend
4.0 of 5 stars 83 reviews
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By trip type
All (83)
[ Date ] [ Rating ]
Lovely hotel
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5 of 5 stars
eastcoaster0   7 contributions
Canada
Nov 5, 2009 | Trip type: Couples New

Don't let the bad reviews scare you, this is a fantastic hotel. Anyone who doesn't like this hotel must be used to staying at the Ritz or maybe can afford a $1,000 a night hotel. The rooms were clean, beautifully furnished, and very comfortable. It is a little pricey, but you get what you pay for. I stayed here while... more

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5 of 5 stars
Louielori   2 contributions
Texas
Nov 4, 2009 | Trip type: Business New

You will feel high class staying here! The #1 benefit I had staying here was the unimaginably comfortable beds here. By far the best night sleep and makes u wake up with a smile! more

Great staff
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4 of 5 stars
Businesstraveler63   1 contribution
Daphne, Alabama
Oct 13, 2009 | Trip type: Business, Solo travel

The staff was so helpful and friendly at this hotel. They truly made my stay enjoyable. I did not like that we had to pay for the internet service in our room so the lobby was covered with people sitting everywhere to get free internet service. The front desk staff was extremely helpful, the wait staff was friendly and the... more

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1 of 5 stars
goodfeetforwalk   1 contribution
boston
Sep 25, 2009 | Trip type: Business
0/1 found this review helpful

very bad experience, Stay away if possible. The staff was not responsable and careless. more

Management response from
Customer Service, Customer Service

Dear goodfeetforwalk - Thank you for your feedback and taking the time to post your comments. I am sorry to hear that we did not meet your expectations for a wonderful stay. We would like to address the issues you experienced and would appreciate any additional feedback you would like to offer regarding your experience. You can contact me at...

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5 of 5 stars
tonysoprano1000   3 contributions
chile
Sep 11, 2009

I stayed 4 nights in the Westin Galleria. All was perfect, the service, food, location....all. Very safe hotel in the best area for someone who wants to shop like me. Gus in the front desk was very professional and friendly.....The girl of the valet was very cute all that days......The guy of the UPS store the same.........All.... Congrats for all... more

Management response from
Customer Service, Customer Service

Dear tonysoprano1000 - Thank you for taking the time to write a review of our hotel. We are pleased to hear that you enjoyed not only the hotel but the local area and the staff. We appreciate your kind words and hope to welcome you back to our family soon! Sincerely, Sara P.

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4 of 5 stars
markbusinesstraveler   2 contributions
nyc
Aug 31, 2009 | Trip type: Business, Solo travel

The hotel is newly renovated with a dual head shower. The rooms are large with a great TV. It is attached to a mall so in the summer 100+ degree weather you can go for a walk and find plenty of restaurants. more

Management response from
Customer Service, Customer Service

Dear markbusinesstraveler - We're delighted to read of your great experience with our hotel and the Galleria shopping. Thank you for your kind review and we hope to welcome you again soon! Be renewed,Sara P.

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4 of 5 stars
ExploringDallas   1 contribution
New Jersey
Aug 25, 2009 | Trip type: Couples
1/1 found this review helpful

I read several reviews, some good, some not so good, and was a bit skeptical, but decided to stay here anyway since I had a good experience recently at the Westin in Ft Lauderdale and the price ($95) was decent. My wife and were pleasantly surprised to find our 18th floor King sized room to be nicely decorated and very... more

Management response from
Customer Service, customer relations

Dear ExploringDallas, Thank you for the positive review of our hotel! We are very happy to know your enjoyed your experience with us, and that you were able to make the amenity options work for your needs. For your future stays, please know that your wonderful room was one all guests experience. Also, refrigerators are available upon request, and there...

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3 of 5 stars
krglvt   4 contributions
Texas
Aug 16, 2009 | Trip type: Couples

My husband and I stayed in this hotel because we thought it would be nice to get away to a "fancy" hotel. After our stay here we've decided we will just stick with the lower priced, much better value for your money hotels. We only paid $95 a night, which initially we thought was a good deal, but when you... more

Management response from
Customer Service, customer relations

Dear krglvt, Thank you for your feedback and taking the time to post your comments. I am sorry to hear that we did not meet your expectations for a special getaway experience. We have addressed the issue of cleanliness you reported and I regret that you had that encounter. Again, thank you for your comments and if you would ever...

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2 of 5 stars
mille125   9 contributions
Texas
Aug 4, 2009 | Trip type: Family

I stayed here for one night with my family. I am a frequent traveller and usually stay in Four Seasons, St Regis, Ritz-Carlton, etc. I know that there is quite a difference between these hotels and the Westin. I am not trying to hold the Westin to the same standard as these brands. However, too many errors occurred on this... more

Management response from
Customer Service, customer relations

Dear mille125, Thank you for your feedback and for taking the time to post your comments. I was pleased to read that you enjoyed the hotel's location and we were able to accomodate your room preferences. I apologize for the issues you encountered with your room key and service express, and especially for the bug issue. As a management team,...

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5 of 5 stars
nurseparker   10 contributions
Arkansas
Jul 28, 2009 | Trip type: Family

We had the best experience at the Westin ! Have shopped in Dallas a lot and have always stayed at hotels away from the Galleria area - but chose to stay where we start our shopping this time .... GREAT plan... it was wonderful. The room was great ... all what you expect from the Westin ! The beds and... more

Management response from
Customer Service, Guest Relations

Dear nurseparker - We're delighted to read of your great experience with our hotel and the Galleria shopping. Thank you for your kind review and we hope to welcome you again soon! Be renewed, Sara P.

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The Westin Galleria Dallas Also Known As

  • Westin Galleria Dallas
  • Westin Dallas
  • Dallas Westin
Address: 13340 Dallas Parkway, Dallas, TX 75240