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The Westin Galleria Dallas

#7 of 192 Hotels in Dallas
Certificate of Excellence
GreenLeadersSilver level
4.0 of 5
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13340 Dallas Parkway, Dallas, TX 75240
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Breakfast for 2 Included
The Westin Galleria Dallas
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Ranked #7 of 192 Hotels in Dallas
Certificate of Excellence
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed 2 days ago
LynnKT Conway, Arkansas
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758 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (155)
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Conway, Arkansas
Level Contributor
62 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed at this hotel for a few days so we could go shopping in the Galleria and at the American Girl Store. It was so nice to be able to stay and not have to worry about driving around for anything. We stayed in an Executive Level Club room. It was very nice and spacious. There was an issue... More 

Was this review helpful? Yes
Little Rock, Arkansas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

My family and I have stayed at this hotel many, many times over the years. But this last visit was over the top! We came down to Dallas to celebrate a very special occasion for our family. When Susan Ratliff, the hotel's concierge, found out why we were there she made this an extremely memorable experience. I've stayed at many... More 

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5 of 5 stars Reviewed 1 week ago

Me and my GF stayed here for her birthday the staff was great the rooms are top notch the view was very good lots of windows very to little noise there's even a bar down stairs very clean they provide free make it your own Starbucks coffee they even allowed us a late check out of 1pm at no charge... More 

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Albany, New York
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

This is a beautiful hotel. Hotel staff was very accommodating and nice. . Great breakfast from the restaruant the mornings of my stay. Also, important to me is the fact that the Galleria Mall is in walking distance from the hotel.

Was this review helpful? Yes
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I travel for business and this hotel is great. The front desk staff is courteous and efficient. The decor is visually pleasing and luxurious. The fitness area is spacious. I really like the fact that is attached to the Galleria (mall area)- lots of food options and nice for a quick shopping trip

Was this review helpful? Yes 1
Orange County, California
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I travel a lot and stay at Starwood properties for 90%+ of my hotel needs. From the moment I walked in the door at the Westin Galleria I knew this was going to be a good trip. Generally I can tell right away how this is going to shake out--typically it's average at best--but this was different. The hotel was... More 

Was this review helpful? Yes 1
GMGregWhite, General Manager at The Westin Galleria Dallas, responded to this review

Hi Kevin, Wow! You have no idea how much your review means to our team. The entire Westin Galleria Dallas family appreciates your kind words and your new-found loyalty to our hotel. We can ensure a wonderful experience each and every stay and looking forward to your return. All the best, Greg White, General Manager More 

Mansfield, Texas
Level Contributor
119 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Had a great stay for our anniversary! They upgraded us, helped with a great dinner reservation, and sent us some goodies to our room when we returned to make it a great night! Susan was outstanding as concierge and got us a weekend discount for our dinner despite the cert rules. Vickie did a great job getting me a nice... More 

Was this review helpful? Yes 1
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Trip with wife and daughter for birthday weekend to mall and American girl store. If your looking for this type of trip, this is definitely the place to stay. Hotel is connected to mall and American Girl store is in same parking lot. We checked in and had no reason to leave the property. Everything you need for the weekend... More 

Was this review helpful? Yes 2
GMGregWhite, General Manager at The Westin Galleria Dallas, responded to this review

Hello James V., First of all thank you for taking the time to write us a review. We appreciate you choosing The Westin Galleria Dallas and we appreciate you going above and beyond to spread the word. We are so happy your sweet little girl enjoyed the package and the amenities. We hope to have you back for many American... More 

Fort Worth, Texas
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

Check in process was outstanding, the front desk staff was extremely pleasant to deal with. The room was perfect, check in process was outstanding, the front desk staff was extremely pleasant to deal with. The room was perfectly everything was exceptional. Our entire stay there was fantastic. I would recommend the Westin Galleria to all of my friends to stay... More 

Was this review helpful? Yes
GMGregWhite, General Manager at The Westin Galleria Dallas, responded to this review

Hello fellow Texan, Thanks for dropping us such a kind note. We are grateful for your loyalty and welcome you back anytime. Be inspired, Greg White, General Manager More 

New York City, New York
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed several times over the past few years at the Westin Galleria. I thought that service had improved during my last stay. The rooms are spacious with all amenities and they are nicely decorated. My only issue was that I found it difficult to regulate the hot/cold water in the shower. The bed/pillows were comfortable. Depending on where your... More 

Was this review helpful? Yes 1
GMGregWhite, General Manager at The Westin Galleria Dallas, responded to this review

Hello New Yorker, Thanks for your review, and thank you for your loyalty over the years. I am sorry to hear you had hot/cold water issues during your most recent stay. Please ensure you always reach out to Service Express when something like this occurs, so we can get our engineers on it immediately, and can move you rooms, if... More 

Hotel Review Summarization

What travelers say

  • Very nice(13)
  • Great location(4)
  • Club lounge(3)
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