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The Grand Hotel Dallas

7815 LBJ Freeway, Dallas, TX 75251 (Formerly Quality Inn Conference Center)
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The Grand Hotel Dallas
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90 Reviews from our TripAdvisor Community

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Tyler, Texas
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed January 5, 2016

We stayed here New Year's Eve and it was just creepy! From the parking lot you could tell it wasn't the "grandest" of places. The whole place reeked of weed - pretty sure we got a contact high in the elevator. Saw a few prostitutes,which is apprently common for this place, according to other reviews. There's an armed security guard... More 

Helpful?
Thank HN1212
1 review
1 of 5 stars Reviewed January 2, 2016 via mobile

A gift to my husband and I for our anniversary. BAD CHOICE OF HOTEL!! There was nothing romantic or comforting about our stay. Our room had roaches, the hallway smelled like marijuana and the other patrons looked suspect. I should've known by the pay upon arrival policy. You have been warned!

Helpful?
Thank NicNatW
GREENWOOD, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed December 28, 2015

Big roach and dark room looks and smells old. Customer service was horrible and unprofessional. Inexpensive but very disappointed in rooms and no parking near the hotel looks seedy and dangerous after dark. People are living there it's not a place for tourist.

Helpful?
Thank Tangie W
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed December 18, 2015

This was a budget hotel so I wasn't expecting much. It didn't leave me disappointed in that regard. Pros: Inexpensive, good for a quick overnight stop. Staff was great. Room was clean. Cons: Cigarette smell in the hall, thin walls/doors let in LOTS of outside noise, and the beds weren't great. All in all, it was an ok experience for... More 

Helpful?
Thank WorldDuo
Seattle, Washington
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed October 11, 2015

Upon our arrival I noticed how hotel had the distinct smell of marijuana. The customer service was not very professional. The floors were dirty and the elevators were not very clean. There was a whole in our closet door. At around 11pm our smoke alarm started to go off for no reason. We called the front desk. The told us... More 

Helpful?
1 Thank Jazz L
Sabrina-GM, General Manager at The Grand Hotel Dallas, responded to this review

I apologize for any inconvenience you may have experienced while at our property. We are working hard to correct all aspects of the hotel to ensure that each guest stay is pleasant and affordable. You stated that you were double charged for this reservation. I would like to speak with you further on this matter to correct all issues you... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed October 10, 2015

First thing I noticed the the smell on weed in the hall way. My wife and I found roaches in our room when we back from eating dinner. There also was a wedding going on in the ball room and they was using all the parking in the hotel. There was no parking for the guess staying at the hotel... More 

Helpful?
2 Thank James B
Dallas, Texas
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 9, 2015

Grand Hotel is in a excellent location. My room had a king size bed which was very comfortable. Rooms are very clean. Check inn process was very smooth. The hotel wifi was easy to access. Staff was very helpful. I will stay again and would recommend others to stay as well.

Helpful?
3 Thank H M
Richardson, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed September 26, 2015

The room was great, nothing to complain about with the rooms. Whenever I asked for something I always got it. My biggest complaint is the riff raff that hangs out there all through the morning hours. The pimps and the prostitutes with the drug dealers. The bad thing is that the people at the front desk and the manager of... More 

Helpful?
5 Thank kareno77
Sunny Isles Beach, Florida
Level Contributor
44 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed August 15, 2015

Yes I was a bit worried. We got such a good deal and it was only 2 nights so we took a chance. Its very basic but the lobby was spotless. They upgraded our room to a junior suite (didn't ask for an upgrade). The room was big with 2 bathrooms - can't complain. The room was clean, quiet, beds... More 

Helpful?
2 Thank mermaid939
Tulsa, Oklahoma
Level Contributor
107 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
2 of 5 stars Reviewed July 7, 2015

First of all the hotel clerk was rude to my wife on the phone, then rude to me in person. I do have to say that the female clerk was really nice, but the other gentleman seemed to be power tripping as a late night desk clerk. We stayed here because it was a weekend, we were passing through, and... More 

Helpful?
2 Thank ChrisS817
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