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Sheraton Suites Market Center

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2101 Stemmons Freeway, Dallas, TX 75207
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Sheraton Suites Market Center
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366 reviews from our community

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    113
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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McKinney, Texas
Top Contributor
54 reviews 54 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed yesterday NEW

This hotel was billed as something special close to downtown but it was not. I was very disappointed with the staff and their responses. The front counter was not friendly. There was no toilet paper holder in my room. I asked them to fix it after they did not the first day and they said they would be right up.... More 

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Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I'm a SPG Gold member so I try to stay at Starwood Hotels so I booked here. This is the second time I've stayed at the hotel and my stay was similar to when I was in Dallas last year. Pro's: Easy access to DFW and the city. Exceptionally friendly service. Across the street from the Hilton Anatole. Con's: Assigned... More 

Was this review helpful? Yes 1
Stephen W, Front Office Manager at Sheraton Suites Market Center, responded to this review

Greetings James D, Thank you so much for being a Gold member with our hotels, we truly appreciate your loyalty with us! We really appreciate you taking the time to review our hotel. It is so nice to hear that the service you received was so friendly. I do apologize about the smell of smoke in the room, as you... More 

Chicago, Illinois
Contributor
12 reviews 12 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

My family of 6 stayed at the Sheraton Suites Market Center Dallas over spring break for five days. If you are a person who is able to sleep through the constant thunder of 18-wheelers, then this may be the hotel for you. (After a particularly bad first night, I asked to be moved and was given a room on the... More 

Was this review helpful? Yes 1
Stephen W, Front Office Manager at Sheraton Suites Market Center, responded to this review

Greetings Chicagoteri, I wanted to take a moment to apologize for the troubles that you had while you were staying with us. We do realize on one side of the hotel it can be a little noisy for some and we are always looking for ways to address this. It is nice to hear that we were able to get... More 

New York City, New York
1 review
2 of 5 stars Reviewed 3 days ago NEW

Dates hotel in Dallas. Stayed there for the ACM Awards, so took what I could get. Both the Toilet and the TV in the bedroom were broken when I checked in -- which they fixed, however, why wasn't it checked to begin with? If there are other options, chose the W vs this hotel. Pool and fitness room looked scary.... More 

Was this review helpful? Yes
Stephen W, Front Office Manager at Sheraton Suites Market Center, responded to this review

Greetings LizWright, Thank you for posting your feedback from your visit with us. I can assure you the troubles that you experienced with your room and other areas of the hotel are not common. I deeply aplogize for the maintenance issues not being addessed prior to your arrival, it is customary for that to be taken care before check in... More 

Jersey City, New Jersey
Contributor
14 reviews 14 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I stayed here for three weeks and enjoyed my experience overall. It pales in comparison to other Sheratons in the US and most certainly around the world, but it has some good things to offer. Location: Right off the highway, close to Oak Lawn, the malls at North Park, DFW, the Gayborhood, Lower Greenville. There's not much going on that's... More 

Was this review helpful? Yes
Stephen W, Front Office Manager at Sheraton Suites Market Center, responded to this review

Greetings Saismb, I am glad to hear that overall you enjoyed your stay with us! Thank you so much for taking the time to review our hotel. We always appreciate the opportunity for our guest to highlight areas of improvement for us. I am glad to hear that you enjoyed our breakfast as well. The chef hears daily how good... More 

Mexico City, Mexico
Contributor
17 reviews 17 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We liked the hotel very much.The location is excellent: right next to Medieval Times, five minutes to the Sixth Floor Museum. They have shuttles that take you to and from the different points of interest, the drivers are very gentle and very punctual. The check in was incredibly fast. The room is a small suite, very comfortable, clean and nice.... More 

Was this review helpful? Yes
Stephen W, Front Office Manager at Sheraton Suites Market Center, responded to this review

Dear JMLT1, We appreciate you taking the time to post such positive comments - it's always great to hear that our guests enjoy themselves during their travels. Thank you so much for your review and we look forward to welcoming you back in the future! More 

Lubbock, Texas
Top Contributor
57 reviews 57 reviews
9 hotel reviews
52 helpful votes 52 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Recently stayed with my family and around 400 youth for a youth conference in this hotel. I know that there were some items that were provided for our group that was specific for the conference (like breakfast) so I will not comment on them. The hotel staff was kind. The front desk got us checked in quickly and they were... More 

Was this review helpful? Yes 3
Stephen W, Front Office Manager at Sheraton Suites Market Center, responded to this review

Greetings 6inaSuburban, Thank you so much for taking the time to review our hotel. I am so sorry that things did not go as expected with your stay with us. We of course were very troubled to see the photographs. As mentioned however when we spoke these areas of the hotel are walked daily to ensure safety and security of... More 

Vero Beach, Florida
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

we arrived on sunday to find our room had no hand towels, wash cloths or bath mat and only 2 bath towels when there were 3 of us staying in the room. i called down to guest services and got no answer so i went foraginig around myself and found the room where they have towels and linens and got... More 

Was this review helpful? Yes 3
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 15, 2015 via mobile

We picked this hotel because it is close to Love field and Uptown, where we have spent a lot of time during our trip. The price through tripadvisor was reasonable for the area and we thought that we were getting a great deal. However, I have been really disappointed in the hotel overall. Pros of the hotel include a courteous... More 

Was this review helpful? Yes 3
Albertville, Alabama
Top Contributor
74 reviews 74 reviews
16 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed March 10, 2015

Stayed here recently on business. The front desk staff were courteous, and we were checked in promptly. The lobby area has more up to date décor than our room. It was definitely dated and stuck in an 80's or 90's time warp. The room did have a microwave, minifridge, and a safe. The bathroom had the typical white porcelain tile... More 

Was this review helpful? Yes 1
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