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The Westin Dallas Park Central

#88 of 193 Hotels in Dallas
GreenLeadersBronze level
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12720 Merit Drive, Dallas, TX 75251 (Formerly Sheraton)
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1 room 1 guest
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The Westin Dallas Park Central
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575 Reviews from our TripAdvisor Community

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Traveler rating
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    177
    163
    58
    45
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
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  • German first
  • Portuguese first
  • Spanish first
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English first
  • All months
    (575)
  • Mar-May only
    (150)
  • Jun-Aug only
    (145)
  • Sep-Nov only
    (174)
  • Dec-Feb only
    (106)
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Greensboro, North Carolina
1 review
5 of 5 stars Reviewed 2 days ago NEW

Lou Ann and her staff did an amazing job in supporting our event. Things could not have turned out better and they could not have been more supportive! Wonderful facility and staff. You will not be disappointed.

Was this review helpful? Yes
Taipei, Taiwan
Level Contributor
26 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

As a member of SPG, I've stayed in many SPG hotels and resorts worldwide. This Westin is by far the most disappointing experience I've had. What's Westin's brand image? I don't know the official term, but for me - it's that chic and upscale ambience that's keeping me from choosing other hotels whenever possible. This Westin however, is old and... More 

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Travelers are raving about these Dallas hotels

Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I stayed at this property on 08/27/2015 and really enjoyed my stay. The customer service was great. The two men who work the front desk are awesome. The morning guy helped me get out of a serious jam and the evening guy Marice or Marcus (I know he is from Arkansas) gave me a great room. The room was warm... More 

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Dallas, Texas
1 review
5 of 5 stars Reviewed 1 week ago NEW

Couldn't have asked for a more relaxing, enjoyable time at the pool at the Westin Dallas Park Central! Not to mention how friendly the staff was when I had questions. I will definitely be back soon! Thanks Westin!

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Dallas, Texas
1 review
5 of 5 stars Reviewed 1 week ago

The space was loved by all the attendees. Overall great satisfaction from initial contact with Susana Mendoza, Catering Manager to coffee attendant, Furdowsa Abdulkadir. We will definitely be returning.

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San Diego, California
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

I had the opportunity to stay at this hotel while on a business trip. Check in was easy and the staff was very friendly. I was offered several floor options for the class of room I was booked and chose a floor in the middle of the hotel. The rooms were extremely quiet - I couldn't hear TV's, slamming doors,... More 

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candice3jackson, Guest Relations Manager at The Westin Dallas Park Central, responded to this review

Dear 760Mike, This is a great way to start the morning. Thank you so much for the visit and review to the Westin Park Central. I'm glad to hear you were able to mix in a little pleasure with your business trip joining us at our lobby lounge and then having a peaceful nights rest in your guestroom with our... More 

Anna, Texas
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

I was checked in by Brittany and Kayci checked me out. Both did a wonderful job! My only complaint was the lack of a refrigerator for my room to put my insulin in. I understand it was a busy weekend, but that was a pain.

Was this review helpful? Yes
candice3jackson, Guest Relations Manager at The Westin Dallas Park Central, responded to this review

Thank you so much for the feedback of your stay here with us at Westin Dallas Park Central. We take pride in our staff and hotel and always strive to indulge our guests and cater to their needs. I am very excited to inform you of the full renovation the hotel is currently undergoing and we'll be completed in several... More 

Fort Worth, Texas
Level Contributor
75 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

I truly expected much better. We stayed Friday through Sunday and 4 separate maintenance issues. Pretty bad if you ask me. Beatiful lobby and common areas, but doesn't matter if the rooms have issues.

Was this review helpful? Yes
candice3jackson, Guest Relations Manager at The Westin Dallas Park Central, responded to this review

Thank you so much for the feedback of your stay here with us at Westin Dallas Park Central. We take pride in our staff and hotel and always strive to indulge our guests and cater to their needs. I am very excited to inform you of the full renovation the hotel is currently undergoing and we'll be completed in several... More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel staff was very friendly and helpful. The hotel had just finished hosting a convention the week before, hosted another the weekend of my stay, and was set to host a third the day I checked out. If this is something that would be a problem for you I suggest calling ahead to check and see if there is... More 

Was this review helpful? Yes
candice3jackson, Guest Relations Manager at The Westin Dallas Park Central, responded to this review

Thank you so much for the feedback of your stay here with us at Westin Dallas Park Central. We take pride in our staff and hotel and always strive to indulge our guests and cater to their needs. I am very excited to inform you of the full renovation the hotel is currently undergoing and we'll be completed in several... More 

Milwaukee, Wisconsin
2 reviews
5 of 5 stars Reviewed 4 weeks ago

Was here in April for a business trip. Beautiful hotel, room was spacious, bed comfortable, very clean. Breakfast choices in morning were OK. Either sit down or quick items to go. Did not sit down as I was rushing out the door, but did grab an orange juice and croissant. Would definitely stay here again!

Was this review helpful? Yes
candice3jackson, Guest Relations Manager at The Westin Dallas Park Central, responded to this review

Thank you so much for the feedback of your stay here with us at Westin Dallas Park Central. We take pride in our staff and hotel and always strive to indulge our guests and cater to their needs. I am very excited to inform you of the full renovation the hotel is currently undergoing and we'll be completed in several... More 

Hotel Review Summarization

What travelers say

  • Front desk staff(4)
  • Very friendly(4)
  • Room service(4)
  • Breakfast buffet(3)
Questions? Get answers from hotel staff and past guests. Ask a question

88 photos of this hotel

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Room/suite (25)
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Pool/beach area (3)
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Bathroom (10)
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Hotel & grounds (7)
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Other (16)

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Dining (4)
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Hotel & grounds (7)
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Pool/beach area (2)
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Room/suite (2)
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Business center/function rooms (2)
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Bathroom (1)
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Other (5)
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