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The Westin Dallas Park Central

#90 of 191 Hotels in Dallas
GreenLeadersBronze level
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12720 Merit Drive, Dallas, TX 75251 (Formerly Sheraton)
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The Westin Dallas Park Central
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554 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed yesterday NEW

Will not stay here again unless it is for the same event we attended. The hotel is ok. I experienced an issue with one of the bar/lounge area staff members. She was rude to me because I wanted to change my food order. Then the manager stepped in and handled the situation professionally. My food was good too. One night... More 

Was this review helpful? Yes
Denver, Colorado
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed yesterday NEW

This hotel was very nice. They accommodated our late check in with no problem. The parking was in a garage and free for guests. the room décor was dated, but clean. The bed was comfortable, The hotel is in a good location. The lobby bar was nice, there was a restaurant, but it was closed at the time. It was... More 

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Ville Platte, Louisiana
1 review
4 of 5 stars Reviewed 2 days ago NEW

MT Expo - Convention 1st x guest - My son and I stayed 5 nights and could not have asked for better service. Room was as expected, pool great, workout gym excellent (with water and fresh fruit available). I had the sweetest young lady (Kayla) check me in. She answered all my questions (and there was many) with respect. She... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

I was there for a Emergency management conference and one of your staff that waited on us for our meals was excellent. She was courteous and anticipated our needs. Her name is karen Mora - Great job! Thanks

Was this review helpful? Yes
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear Miaeli, Thank you for your kind feedback and praise to Ms. Karen Mora. I will be sure she knows her great work does not go unnoticed and that she memorable customer service. We hope to see you again soon either for business or pleasure here at Westin Dallas Park Central. Be well, Thomas Caramucci General Manager More 

Houston, Texas
Contributor
12 reviews 12 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

nice 4 star hotel in a good part of dallas. even with a school kids competition on going, the room was quiet and clean. however, the ac did not work as expected. turned it down to 60 and it still never got below 78. tossed and turned all night but the bottom sheet was not fitted and ended up spending... More 

Was this review helpful? Yes
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear nachodiego, Thank you very much for the valuable feedback posted. I want to apologize for the discomfiting stay you had as far as the guestrooms were concerned but am pleased to inform that our hotel is undergoing a complete renovation, with updated rooms and bathrooms. I hope that our customer service and Westin spirit has you coming back to... More 

Senior Contributor
21 reviews 21 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

The entire hotel smells older, but seems to be cleaned well. There are plenty of elevators to get to your floor. The pool is on the third floor behind the gym which has floor to ceiling windows overlooking the pool. So if you dont like people watching you swim or workout you wont feel comfortable. Except for the fact that... More 

Was this review helpful? Yes
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear wibbels, Thank you for visiting here with us at Westin Dallas Park Central, I appreciate your honest feedback in regards to your stay and sincerely apologize for the room issues you encountered. I do hope that if ever you require assistance to please contact our Service Express desk and they will assist you however you need. I am happy... More 

Dallas, Texas
1 review
4 of 5 stars Reviewed 1 week ago

I checked into the Westin on May 25, 2015 and am checking out on June 25, 2015. I am a Southwest Airlines Flight Attendant Trainee. So I stayed for 1 month. I thought the service was wonderful especially in the bar Marisol, Melinda and Peter are 5 gold stars!! They are absolutely amazing!! We had a very large class of... More 

Was this review helpful? Yes
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear DallasFlightstar7, Many thanks on behalf of the entire staff here at Westin Dallas Park Central. I have made sure to give compliments to Marisol, Melinda and Peter for the kind praise you gave them and to the housekeeping and front desk staff as well. I do however apologize for the wake up calls issue and that you and I... More 

Basel, Switzerland
2 reviews
2 of 5 stars Reviewed 1 week ago

When you enter the lobby you expect an up to standard 4 star business hotel. But the disappointments starts already in the elevator as they lack maintenance. The corridors on the floors are smelly, especially near the ice machine (6th floor). There's carpet everywhere (corridor and rooms) and the carpet looks like it has been there for a few decades.... More 

Was this review helpful? Yes
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear Julia S, I appreciate your feedback and take into account all of the valid points you have made regarding the hotel and thank you kindly for the points given to the service of the staff. I am pleased to announce that the hotel is currently undergoing a full renovation starting this year and we will be delighted to have... More 

Travelers are raving about these Dallas hotels

Frisco, Texas
1 review
4 of 5 stars Reviewed 2 weeks ago

Was at the hotel over a recent weekend working a Pharmaceutical Meeting.I was having a small issue with my I Phone I asked Maurice at the Front Desk if he knew the answer. He was most helpful very patient explained everything got the issue rectified. He is a STAR Front Desk person went up and beyond to insure the problem... More 

Was this review helpful? Yes
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear John O, Thank you for visiting with us here at Westin Park Central and for your generous praise to one of our fellow staff. It makes me ecstatic to know that our staff is indulging in our guests needs, and providing great service wherever and whenever they can. Whether your are here on business again or just stopping by... More 

Chicago
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

If you want to be totally ignored by the staff , in a room with strange hair, moldy furniture, dirty carpets, and rotting bathroom caulk, then go right ahead. Loud banging in the morning won't let you sleep, and the front desk will blame it on an elevator....and this is in farthest away room down the hall from the elevator... More 

Was this review helpful? Yes 1
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear Rafal T, Firstly, I want to apologize for the disappointing visit you had here with us. Our staff should always strive to take care of our guests concerns and anything less is unacceptable. I do appreciate the perspective and valuable feedback so that we may take in to make Westin Park Central a more enjoyable hotel destination for our... More 

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