We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 188 Dallas hotels

The Westin Dallas Park Central

4.0 of 5 Hotel   |   12720 Merit Drive, Dallas, TX 75251 (Formerly Sheraton)
Hotel website
Hotel deals
Click for phone number
Hotel amenities
Special Offer
Breakfast for 2 Included
The Westin Dallas Park Central
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save Saved
You added The Westin Dallas Park Central to your Saves list
54%
Ranked #94 of 188 Hotels in Dallas
GreenLeadersBronze level
A recent review
3 of 5 stars reviewed 6 days ago
Tracy H Atlanta, Georgia
Write a Review

454 reviews from our community

Traveler rating
    93
    142
    141
    45
    33
See reviews for
60
62
34
222
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (454)
  • Mar-May only
    (96)
  • Jun-Aug only
    (108)
  • Sep-Nov only
    (164)
  • Dec-Feb only
    (86)
All months
1 review
1 of 5 stars Reviewed yesterday NEW

Looking for a place to purchase bottled water tonight. Looked for vending machine, mini - hotel store then front desk. Was told go to the bar!!!!! Went to bar and over 75 people at the bar. Went to bed without. Yes they nickel and dime you to death. Will not return.

Was this review helpful? Yes
Texas
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 of 5 stars Reviewed 4 days ago NEW

* Gotta pay for parking, about $13 a night * Gotta pay for in-room-wifi, about $5 a night.. seriously, it's 2014. The wired internet is free though * Gotta pay to use the computer in their business center, about $6 every 15 minutes * No free breakfast with our room * extra bed and extra pillow was free though *... More

Was this review helpful? Yes
Atlanta, Georgia
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 6 days ago NEW

My overall opinion of this hotel was mediocre. The rooms were very tired, after we started visually looking through our room more closely there was a lot of blood stains throughout. The hallways of the hotel had numerous stains, granted I discounted this a little because they did have a lot of college students staying for the Texas Longhorns vs.... More

Was this review helpful? Yes
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear Tracy H, Thank you for your feedback. I would like to apologize for the stains found both in your room and in the hallways. I am however happy to hear that our Front Desk team was able to remedy the situation and upgrade you to a new room. Also, please know that we are in the design phase of... More

Austin, Texas
1 review
2 of 5 stars Reviewed 1 week ago

I stay at the Westin Dallas Park Central every week for business. Here are my observations: Pros - Very friendly staff that greet by name and are accommodating to traveler needs - Affordable room rates are available that include internet, parking, and breakfast (all which cost extra) - Good location - Love the "make a green choice" option to boost... More

Was this review helpful? Yes
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear Devin B, Thank you for your feedback. I am very disappointed to hear that your stays with us have not exceeded your expectations. I am however happy to hear that our staff has made you feel welcome. I can assure you that I will be sharing your comments with the appropriate associates. Please know that we are in the... More

Houston, TX
Top Contributor
53 reviews 53 reviews
36 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 1 week ago

Lovely lobby, extremely comfortable bedding, good location, but overall very dated & worn guest rooms---so don't judge this book by it's cover. The room decor (tile, carpeting, lamps, drapery, lounger) were from the late 80's but the bed's sheets & comfort level was modern. The room was clean and spacious. I would stay again, if the price was a steal!

Was this review helpful? Yes
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear Kymmberly, Thank you for your feedback. I am happy to hear that you were comfortable during your stay. Please know that we are in the design phase of our new look. We look forward to welcoming you back as our guest in the future. Be Well, Thomas Caramucci General Manager More

Houston, Texas
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Stayed there this past weekend (Oct 10-12, 2014). After checking in, we went to our room only to find the door was propped open by the lock. We cautiously entered to find it was made up and nobody else's luggage was in there. Probably an error by housekeeping. We then found that the safe in the room didn't work, the... More

Was this review helpful? Yes
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear kjlewis, Thank you for your feedback. I would like to apologize for the challenges you experienced during your stay. Specifically, I would like to apologize for your door being propped open, your safe not working, your A/C and the ATM in the lobby not working. I can assure you I will be sharing your comments with the necessary associates... More

Hudson, Ohio
Senior Contributor
44 reviews 44 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

The Dallas Park Westin is labeled an upscale hotel, but a bit worn and tired. I was there for business travel, and had a room on the 9th floor, in the corner. It was amazingly quiet, and the bed was comfortable. The bath tile is worn and chipped, and the hallway carpeting was stained and gross. I had never stayed... More

Was this review helpful? Yes
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear lisaMfromHudson, Thank you for providing your feedback. I am very happy to hear that your were comfortable during your stay and that you were able to get a good nights rest. Regarding the condition of the hotel, please know that we are in the design phase of our new look. I hope you will stay with us again in... More

Brisbane, Australia
Contributor
17 reviews 17 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here two nights. We liked it. Great pool to cool off and roomy rooms. Clean and comfy and thats all we need. I thought it was weird there was no microwave. we went down to reception to ask them if they could cook my daughters popcorn. They said they would bring one up for us to our room....okay.... More

Was this review helpful? Yes
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear katieimogen, Thank you for your feedback. I am very happy to hear that you were pleased with your stay. We look forward to welcoming you back as our guest in the future. Be Well, Thomas Caramucci General Manager More

Dallas, Texas
Top Contributor
79 reviews 79 reviews
32 hotel reviews
49 helpful votes 49 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Just came back from a short stay (thank goodness) at this dump. Pros- You can leave. Cons- -The bell services and valets are clueless. Unaware that they are there to greet you when you arrive and park your car. -Front desk staff is abrupt and obviously don't want to be there, nor really care about the idea there are guests.... More

Was this review helpful? Yes
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear TxRanger9, I am very disappointed to hear that you found your stay to be unsatisfactory. Our goal is to make sure every part of your stay is a wonderful experience and I would like to apologize for not providing that to you. We understand how important it is to be comfortable while away from home. I can assure you... More

Houston, Texas, United States
2 reviews
1 of 5 stars Reviewed 2 weeks ago

I typically don't write hotel reviews, but my stay here justified writing two! The Uptown Park looks nice from the outside, but once you're in, all you want to do is leave. I'm a frequent traveler to Dallas and typically stay at the Westin Galleria Dallas, but booked here to save a few minutes of travel. What a mistake, I... More

Was this review helpful? Yes
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear CTG1980, Thank you for your feedback. I am very disappointed to hear that you were unhappy with your stay, and I want to offer my sincerest apologies. I can assure you I will be sharing your comments with the appropriate associates. Also, know that we are in the design phase of our new look. Once again, I sincerely apologize.... More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to The Westin Dallas Park Central? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Westin Dallas Park Central

Address: 12720 Merit Drive, Dallas, TX 75251 (Formerly Sheraton)
Phone Number:
Location: United States > Texas > Dallas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Dallas Park Central 4*
Number of rooms: 536
Reservation Options:
TripAdvisor is proud to partner with Starwood, Expedia, Booking.com, Travelocity, Priceline, Orbitz, Hotels.com, TripOnline SA, Odigeo and Tingo so you can book your The Westin Dallas Park Central reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Westin Park Central Hotel Dallas
Westin Park Central
Westin Hotel Dallas
Westin Dallas
Dallas Westin

87 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (65)
Viewed
Pool/beach area (2)
Viewed
Room/suite (20)
Viewed
Dining (1)
Viewed
View from room (2)
Viewed
Bathroom (6)
Viewed
Hotel & grounds (5)
Viewed
Other (29)

Management photos: Courtesy of the property manager

Viewed
All management photos (23)
Viewed
Dining (4)
Viewed
Hotel & grounds (6)
Viewed
Pool/beach area (2)
Viewed
Room/suite (5)
Viewed
Business center/function rooms (1)
Viewed
Other (5)
Hotels you might also like...
Check In Check Out
Price Your Stay