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All 187 Dallas hotels

The Westin Dallas Park Central

4.0 of 5 Hotel   |   12720 Merit Drive, Dallas, TX 75251 (Formerly Sheraton)
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Complimentary Breakfast
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Ranked #90 of 187 hotels in Dallas
GreenLeadersBronze level
A recent review
3 of 5 stars reviewed 3 days ago
Fan_of_Houston Houston, Texas
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408 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
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English first
Red Oak, Texas, United States
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed yesterday NEW

We went there for a dance convention. The convention itself was absolutely amazing. The hotel was worse than horrible. How? Where to begin.... 1. We were not allowed to use the luggage carts unless we paid for valet parking. (there were no self service luggage carts) 2. My daughter had a competition after dinner...we went to the hotel restaurant for... More

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Houston, Texas
Contributor
17 reviews 17 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Not great, and not terrible either. The rooms are nice and spacious, and all seem to have a great view. The hotel lobby is gorgeous. The reasons I gave the hotel a relatively low rating are the service desk personnel and the food. The poor service started before we even got to the hotel. We called from the road to... More

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WestinParkCentralGM, General Manager at The Westin Dallas Park Central, responded to this review

Dear Fan_of_Houston, I would like to thank you for staying with us and apologize that we did not meet your expectations. We consider your feedback a gift and it gives us an opportunity to correct areas of our operation where we may have fallen short. I will share your comments with our associates. I hope you will revisit Westin Dallas... More

Claremore, OK
Reviewer
5 reviews 5 reviews
3 of 5 stars Reviewed 5 days ago NEW

My e-mail to the hotel: Stayed there with my mother and wife last night (Sat. Apr 12). Booked two rooms. Desk clerk (young girl) wasn’t very friendly or efficient upon checking in. Noticed stains all over the elevator carpets, hall carpets, and burn holes in our room carpet (1507). Also looked like the halls and elevator hadn’t been vacuumed for... More

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WestinParkCentralGM, General Manager at The Westin Dallas Park Central, responded to this review

Dear William M, I am very disappointed to hear that your stay did not meet your expectations. Our goal is to make sure every part of your stay is a wonderful experience and I would like to apologize for not providing that to you and your family. Please note, we consider all feedback a gift. We hope you will change... More

Louisville, Kentucky
Contributor
19 reviews 19 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago NEW

Everything about the hotel was very nice and as expected except the rooms. For the price, the room was very dated and you don't have enough outlets. Almost every hotel has a lamp near the bed that you can plug an electronic into like a cell phone etc. A family of four would struggle to keep all their cell phones... More

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WestinParkCentralGM, General Manager at The Westin Dallas Park Central, responded to this review

Dear jenmcc3112, I am sorry to hear your recent stay with us was not all positive. Please know we are in the design phase for our new look. Upon your next visit to the Dallas area I hope you will revisit Westin Dallas Park Central and offer us the chance to exceed your expectations. Be well, Thomas Caramucci General Manager More

Hanover, Massachusetts
Top Contributor
52 reviews 52 reviews
23 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Stayed here for a company conference in a April. The staff was very nice and professional, but the building and rooms appears to have been last freshened in 1985 or so. Things are just tired looking and kind of sad. The lobby furnishings include pub chairs with arm material warn down and grubby looking. My room, although clean, looked like... More

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WestinParkCentralGM, General Manager at The Westin Dallas Park Central, responded to this review

Dear Boatman1963, Thanks for taking the time to share your Westin Dallas Park Central experience with fellow travelers. Because we consider all feedback a gift, I have shared your comments with the pertinent associates. It pleases me to read you found our helpful. Be well, Thomas Caramucci General Manager More

Atlanta, Georgia
Contributor
14 reviews 14 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 1 week ago

The lobby of the hotel is nice and clean; however, as soon as you exit the elevator to the guest floors, the cleanliness ends. The stained floors in the halls are horrific. Arrived to a room with a leaking sink pipe and the floor was soaked - glad I did not slip and fall. They promptly moved me. Niether of... More

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WestinParkCentralGM, General Manager at The Westin Dallas Park Central, responded to this review

Dear ATLgirl911, I am sorry to hear your recent stay with us was not all positive. Please know we are in the design phase for our new look. We hope you will change your mind and come back and stay with us again. Be well, Thomas Caramucci General Manager More

New York City, New York
1 review
3 of 5 stars Reviewed 2 weeks ago

I cannot share the view that this place is clean. It's dusty, dirty, frayed and stained. The bedding isn't even white and there's nothing but an old yellowed sheet between you and the mattress - ick! There's a thick layer of dust on the air handler and the chair and ottoman look like they were pulled out of a dumpster.

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WestinParkCentralGM, General Manager at The Westin Dallas Park Central, responded to this review

Dear CBCallum, Thank you for taking the time to post your experience and thoughts regarding the Westin Dallas Park Central. Please know were are in the design phase for our new look. Be well, Thomas Caramucci More

Austin, Texas
Top Contributor
117 reviews 117 reviews
12 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Well, I had read the reviews beforehand, but decided to stay here anyway. Hard to resist the comfortable beds, good shower head and heated pool. But here are the facts: Parking in garage - $8.00 a day - in and out all day with room key included in daily price. Parking at valet $21 -$24 (I didn't use this service,... More

Was this review helpful? Yes 2
WestinParkCentralGM, General Manager at The Westin Dallas Park Central, responded to this review

Dear luvplayacar, Thank you for very much for taking the time to give us your feedback. In reviewing your comments I saw that there were many challenges and it truly upsets me when we fail to exceed our guest’s expectations. I will share your comments with my team. We hope you will change your mind and come back and stay... More

Jacksonville, Florida
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

I have to admit that I am conflicted about this review. I stayed this past week and while the stay was great. I was charged for "smoking in the room" : $200. I haven't smoked in years. It did smell like smoke in the hallway... little did I know I was going to get framed with supposedly cigaret butts in... More

Was this review helpful? Yes 1
Contributor
17 reviews 17 reviews
13 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I tend to have Hugh expectations of Westins and they typically get met. This hotel, while absolutely fine, is just under there normal mark. Its been around for awhile and of the updates didn't take to well. Examples being like we shower fittings, odd carpet stains in halls, etc. Most of these are cosmetic but they take away from the... More

Was this review helpful? Yes
WestinParkCentralGM, General Manager at The Westin Dallas Park Central, responded to this review

Dear Matt M, Thank you for taking the time to share your comments and experiences regarding our hotel. It pleases me to see you enjoyed our Heavenly beds and Westin Workout facility. Please note complimentary internet access is available in our lobby. We also offer complimentary Starbucks coffee in each of our 536 guest rooms. We do hope the next... More

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Additional Information about The Westin Dallas Park Central

Also Known As:
The Westin Park Central Hotel
The Westin Park Central Hotel Dallas
Westin Park Central
Westin Hotel Dallas
Westin Dallas
Dallas Westin
Address: 12720 Merit Drive, Dallas, TX 75251 (Formerly Sheraton)
Phone Number:
Location: United States > Texas > Dallas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Green Hotel in Dallas
#26 Luxury Hotel in Dallas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Dallas Park Central 4*
Official Description (provided by the hotel):
The Westin Park Central is near North Park Mall, The Galleria Dallas, Dallas Arts District, and several corporate headquarters. Our hotel has 42,000 sq ft of meeting space and free area transportation ... more   less 
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