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All 188 Dallas hotels

The Westin Dallas Park Central

4.0 of 5 Hotel   |   12720 Merit Drive, Dallas, TX 75251 (Formerly Sheraton)
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55%
Ranked #93 of 188 hotels in Dallas
GreenLeadersBronze level
A recent review
3 of 5 stars reviewed 2 weeks ago
ccreese Portland, Oregon
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424 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
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English first
Metuchen, New Jersey
Top Contributor
51 reviews 51 reviews
16 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed 1 week ago

I am generally a fan of Westin hotels, so when I found I had to attend a conference here, I was looking forward to my stay with great anticipation, knowing the general overall high quality of Westin properties. I arrived to a warm greeting from the Front Desk staff, who checked me in promptly and efficiently. The room was large,... More

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Portland, Oregon
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Checked in for one night. Lobby area is very nice. Once you get in the elevator it is a whole different experience. Halls are very tired looking. Carpets are dirty, wall paper is peeling. The rooms are very dated. My first room had a strange smell to it. The Wi-Fi would not work and the phones were dead. I was... More

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Houston, Texas
2 reviews
1 of 5 stars Reviewed 2 weeks ago

My room was infested with probable bed bugs, and my daughter was bitten several times before we noticed. When we called the front desk and asked to be moved, we were told to wait in the room for the manager. He arrived and tried to catch one of the bugs that were crawling on the bed in a cup, and... More

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Fort Worth, Texas
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Carpets were stained. Walls were dirty. Ceiling tiles were tired. I requested two pillows and about 30 minutes later I had to call again. They apologized and said that "everyone called at once". I received one pillow about 15 minutes later. I hope they can get this hotel back up the status that the name carries.

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Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear rouse2k1, I am very disappointed to hear that your stay did not meet your expectations. I would like to specifically apologize for the stained carpets, dirty walls, ceiling tiles, and the wait time on getting another pillow. Please know that I have spoken with my housekeeping team regarding your experience to ensure these issues are resolved. Once again, I... More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

The Westin Park Central Dallas is very elegant in the lobby. However, the rooms do NOT add up to the lobby. The beds are super hard and very uncomfortable. It was extremely hot in our room and the AC did not cool off the room until after 3 am, but who wants to have to drag 3 kids and all... More

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Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear Missprisscolbert, I would like to thank you for staying with us and apologize that we did not meet your expectations. We consider your feedback a gift as it gives us an opportunity to correct areas of our operation where we may have fallen short. Please know that I have shared your feedback regarding the air conditioning in your room... More

Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed in December and liked our stay. Bell boys galore, busy time everyone bustling around. This time, however, it almost looks like they have had to let staff go. Garage parking is blocked off, hotel seemed empty but we were put in a room that wasn't clean, refrigerator missing. Staff was nice. Almost looks like they are going out... More

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Shreveport, Louisiana
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We had a very pleasant stay at this property. The staff was very pleasant and the bar was a nice touch. We had a great time lounging around the pool, which was aptly furnished for a small group. The beds were comfortable and the showers were top notch. I'd certainly be back,

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Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear JakesReviews, I received your comments in regards to your stay and wanted to thank you for taking the time to leave us your feedback. It is wonderful to know that you enjoyed your stay. It is our goal to send our guests away feeling refreshed and rejuvenated and I hope we were able to provide that experience for you.... More

Contributor
19 reviews 19 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 25, 2014

I travel often to Dallas and stay in this hotel abt 2x a month. The employees are all very pleasant and professional. The rooms are clean, a bit dated, but clean. The hotel bar is nice and the room service food and service is as good as any. The menu is limited, but that a good thing probably. Hotel has... More

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Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear Jerry C, Thank you for your kind feedback. We understand that you have many hotel options in the Dallas area and are grateful that choose to stay with us each time you visit. We appreciate you taking the time to share your experience and look forward to welcoming you back again soon. Be Well, Thomas Caramucci General Manager More

Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed June 21, 2014

A number of these reviews talk about the age of the hotel and rooms. While I agree that this location is probably a previous generation Westin decorating job, it still is up to what you'd expect from a Westin. Big pros are the heavenly beds and spacious room. Big cons are the shower heads aren't the newer double heads, and... More

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Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear trblx4, Thank you for taking the time to share your feedback. I am happy that you found our rooms comfortable and spacious. Please know we are in the design phase for our new look. For more dining options, I suggest utilizing our complimentary shuttle upon your next visit that can take you to a wide variety of restaurants all... More

Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed June 17, 2014

This hotel hosted over 500 teenagers for a conference. Overall they did a pretty good job, but there were times the hotel seemed short staffed. The rooms were clean, food was fair. The staff was friendly and helpful. I would probably stay here again to see if they improved without the large numbers.

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Additional Information about The Westin Dallas Park Central

Address: 12720 Merit Drive, Dallas, TX 75251 (Formerly Sheraton)
Phone Number:
Location: United States > Texas > Dallas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Dallas Park Central 4*
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Also Known As:
The Westin Park Central Hotel Dallas
Westin Park Central
Westin Hotel Dallas
Westin Dallas
Dallas Westin

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#14 Green Hotel in Dallas #26 Luxury Hotel in Dallas
Hotel Class
Official Description (provided by the hotel)
The Westin Park Central is near North Park Mall, The Galleria Dallas, Dallas Arts District, and several corporate headquarters. Our hotel has 42,000 sq ft of meeting space and free area transportation ... more   less 
Number of rooms
536

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