We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Westin Dallas Park Central

#93 of 192 Hotels in Dallas
GreenLeadersBronze level
Hotel website
Hotel deals
12720 Merit Drive, Dallas, TX 75251 (Formerly Sheraton)
Special Offer
Breakfast for 2 Included
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
The Westin Dallas Park Central
Professional photos View all
Browse nearby
The Westin Dallas Park Central
Write a Review

519 reviews from our community

Traveler rating
    112
    157
    153
    53
    44
See reviews for
66
74
35
251
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (519)
  • Mar-May only
    (131)
  • Jun-Aug only
    (108)
  • Sep-Nov only
    (174)
  • Dec-Feb only
    (106)
All months
Marietta, Georgia
1 review
5 of 5 stars Reviewed 2 days ago NEW

I stayed at the Westin Park Central on a weekly basis for 7 months while on a project in Dallas. I can't thank the staff enough for making me feel welcome. Special thanks to Tony, Peter and Melinda in the hotel bar/restaurant for providing great service.

Was this review helpful? Yes
Atlanta, Georgia
1 review
5 of 5 stars Reviewed 2 days ago NEW

We were conducting training for our employees from across the US. Working with Caitlin Waters and her staff, we were able to negotiate a great room rate as well as conference rooms in which to conduct our training. Jim Wall of PSAV (audio/video) helped us setup and run power for everyone in the room while Michael Jenkins and the rest... More 

Was this review helpful? Yes
Denton, Texas
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

This hotel could have been a lot better. The biggest issue was that they never get the key to open the door correct. It took a least 4 tries every time. I even had them re-key the card and had the same problem. The room was nice and the amenities were fine. Be prepared to pay for everything extra, like... More 

Was this review helpful? Yes
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My fiancé and I had been apart several weeks, we mentioned to Chasity, that we were getting married in a few weeks- without question she upgraded our room to an executive suite and sent up champagne & strawberries. Be sure to get a berry mojito at the hotel bar too! Couldn't have had a better stay here. Awesome staff!

Was this review helpful? Yes
Houston, Texas
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW via mobile

My review is some what limited since we were staying there for a 3 day volleyball tournament and did not have a chance to enjoy many of the amenities. The hotel was clean, no complaints there. The staff was very accommodating and brought us a refrigerator and microwave quickly upon request. I did visit the workout facility and it was... More 

Was this review helpful? Yes
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear lisatxHouston_tx, Thank you for sharing your feedback. I am very happy to hear that you enjoyed your stay during your volleyball tournament. I greatly appreciate your kind words about our staff, the our Westin Workout facility, and parking garage. I hope you come back and stay with us again soon. Be Well, Thomas Caramucci General Manager More 

Cincinnati
Senior Contributor
41 reviews 41 reviews
35 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My stay at the Westin was good. The lobby was nice and updated and the location was great. The front desk staff was very helpful and friendly. There was supposed to be a charge for parking, but upon checkout I was informed they did not charge me, nice surprise. My only complaint is how outdated the room was. They could... More 

Was this review helpful? Yes
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear vlagroupie, Thank you for your feedback. I am very happy to hear to hear that you enjoyed our lobby and that the staff was friendly and helpful. Please know that we are in the design phase of our new look. We look forward to your next stay with us. Be Well, Thomas Caramucci General Manager More 

The Woodlands, Texas
Top Contributor
101 reviews 101 reviews
69 hotel reviews
246 helpful votes 246 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The entrance to this hotel is well-designed with the high-vaulted windows and natural look. The bar area looked inviting. Check in was fast and easy. I loved the overhead shower and shower wand. We slept like a baby – soft sheets, comfy bed and no noise. The front desk mentioned the rooms are up to be remodeled. And I must... More 

Was this review helpful? Yes 1
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear GottaRun, Thank you for taking the time to share your feedback with other travelers. I am very happy to hear that you enjoyed our Westin Heavenly Shower system and Heavenly Bed. I would like to apologize for the issue with valet, the charge on your card, and the messy hallway, but am happy to hear that they were resolved.... More 

1 review
5 of 5 stars Reviewed 1 week ago

We really enjoyed our stay March 29th. I surprised my husband with a 2-night stay and we were treated with the up-most respect. I would recommend this hotel to anyone and would love to go for another stay.

Was this review helpful? Yes
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear Donna W, Thank you for choosing the Westin Dallas Park Central to share with your 1st Anniversary celebration. I am so happy to hear that you enjoyed your stay and would recommend us to others. We look forward to welcoming back you as our guest in the future. Be Well, Thomas Caramucci General Manager More 

1 review
5 of 5 stars Reviewed 2 weeks ago

As a local business person I love to visit this place and enjoy the high quality and outstanding service I always receive. If it's a business luncheon with some associates or just a get-together with friends for Happy Hour, it is always a pleasure and a treat. One staff member I would like to mention in particular is Antonio Torres... More 

Was this review helpful? Yes
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear Peter K L, Thank you for your kind words. I am very happy to hear that you've enjoyed your times at Cafe in the Park and the Lobby Bar. Thank you also for your kinds words about our staff, specifically Antonio. I will be sure to pass along your comments. We look forward to welcoming you back as our... More 

kingwood
Contributor
11 reviews 11 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Great Staff especially Candice who checked me in on our last two visits. It is like coming home when we are traveling between Missouri to Houston. The heavenly beds are wonderful compared to other hotels I have stayed in.

Was this review helpful? Yes
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear annieKingwood, Thank you for your feedback. I am very happy to hear that we have become your home away from home during your travels. Thank you also for your kind words about Candice and the rest of the staff. We look forward to welcoming you back as our guest in the future. Be Well, Thomas Caramucci General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

88 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (65)
Viewed
Pool/beach area (3)
Viewed
Dining (2)
Viewed
Bathroom (10)
Viewed
Room/suite (25)
Viewed
Hotel & grounds (7)
Viewed
View from room (2)
Viewed
Other (16)

Management photos: Courtesy of the property manager

Viewed
All management photos (23)
Viewed
Dining (4)
Viewed
Hotel & grounds (7)
Viewed
Pool/beach area (2)
Viewed
Room/suite (2)
Viewed
Business center/function rooms (2)
Viewed
Bathroom (1)
Viewed
Other (5)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question