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All 188 Dallas hotels

The Westin Dallas Park Central

4.0 of 5 Hotel   |   12720 Merit Drive, Dallas, TX 75251 (Formerly Sheraton)
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Ranked #95 of 188 Hotels in Dallas
GreenLeadersBronze level
A recent review
4 of 5 stars reviewed yesterday
jfood Conn.
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462 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Conn.
Top Contributor
211 reviews 211 reviews
47 hotel reviews
117 helpful votes 117 helpful votes
4 of 5 stars Reviewed yesterday NEW

I was very nervous over the last week that my stay the Westin was going to be a disaster. Lots of poor reviews on cleanliness and I was due to arrive late and would not have any options if these reviews were true. The ride from DFW was interesting with LBJ backed up like a parking lot, so the driver... More

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san antonio, tx
Top Contributor
79 reviews 79 reviews
78 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I attended a medium size (500) convention held here. The meeting rooms were wonderful. The rooms were excellent. There are no restaurants nearby so I had to rely on local attendees for help with transsportation to restaurants. I would recommend this hotel for a convention.

Was this review helpful? Yes
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear trinity-tiger, Thank you very much for your kind words. I am very happy to hear that you enjoyed your stay with us. We look forward to welcoming you back as our guest in the future. Be Well, Thomas Caramucci General Manager More

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

Came here for a conference and didn't get to choose where to stay so if you have the choice, don't come here. Rooms are average and I've seen better in the area for the same price. Shuttle services are also unreliable and late. The cleaning people threw out my retainer which I admit could've been stored in a better place,... More

Was this review helpful? Yes 1
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear milleniumbaby, Thank you for your feedback. I am very sorry to hear about your negative experience during your stay with us. I can assure you that situations like this are not typical here at the Westin Dallas Park Central. If you are willing, I would like to discuss this situation with you further. Please contact the hotel and ask... More

Vancouver, Canada
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stay here a lot when in Dallas because it's so close to 635 and 75. Its not one of their upper end properties but its usually friendly and easy. This time is was not. The folks working the front desk weren't helpful. The rooms are weathered. The pillows which are normally entirely adequate in a Westin were lumps of... More

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Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear smox62, Thank you for your feedback. I am very sorry to hear that you were disappointed by your most recent stay. I can assure you these issues are not typical at the Westin Dallas Park Central. Please know that I will be sharing your comments with the necessary associates. I hope you will stay with us again should your... More

Saint Louis, Missouri
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I'm here for training and the organization picked up the room, which is fortunate for Westin because if this was coming out of my pocket I never would have unpacked my bag. Nothing really looks that bad at first glance; it's straight out of the 90's, but nothing too off-putting. However, I had not been here an hour when my... More

Was this review helpful? Yes 1
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear badcarissa, Thank you for your feedback. I am very sorry to hear that your stay has not exceeded your expectations. Please know that these issues are not typical at the Westin Dallas Park Central. I can assure you your comments have been shared with the necessary associates. Also know that we are in the design phase of our new... More

Fort Worth, Texas
Senior Reviewer
9 reviews 9 reviews
4 of 5 stars Reviewed 2 weeks ago

Staff very courteous and professional. Facility needs updating, especially the bathrooms - caulking was old, toilet was stained, mount on wall hand mirror was broken, no mount for hair dryer, it was sitting on the counter etc.

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Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear KatLea2014, Thank you for your feedback. I am very happy to hear that our staff treated you well and made you feel at home. Please know that we are in the design phase of our new look. We look forward to welcoming you back as our guest in the future. Be Well, Thomas Caramucci General Manager More

phoenix
Contributor
12 reviews 12 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The room was large and carpet in the room seemed clean and new. It was dated. Mixed floral curtains with crisp white bedding but the white bedding was very stained. Bed was comfortable, pillows good but I would have liked not too see faded red stains on my white comforter. Bathroom was nice but not as clean as I wished.... More

Was this review helpful? Yes
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear debbiedrury, Thank you for your feedback. I am disappointed to hear that your stay failed to exceed your expectations. I can assure you I will be sharing your comments with our housekeeping team. Also, please know that we are in the design phase of our new look. I hope you will change your mind and stay with us again... More

Fayetteville, Arkansas
Contributor
12 reviews 12 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This is an issue probably with Priceline more than the Westin. Priceline gave this a 4 star rating in an area I needed to stay in Dallas. I bid $60 a night just to see what Priceline would counter me at for a 4 star in this specific area. BTW this Westin is just on I635 or known at the... More

Was this review helpful? Yes 1
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear hogfanz, Thank you for your feedback. I am very sorry to hear that you were unhappy with your stay. Please know that I will be sharing your comments about your room and the hallways with our housekeeping team. Also know that we are in the design phase for our new look. Once again, I offer my sincerest apologies for... More

Reviewer
4 reviews 4 reviews
1 of 5 stars Reviewed 4 weeks ago

Looking for a place to purchase bottled water tonight. Looked for vending machine, mini - hotel store then front desk. Was told go to the bar!!!!! Went to bar and over 75 people at the bar. Went to bed without. Yes they nickel and dime you to death. Will not return.

Was this review helpful? Yes
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear James S., Thank you for your feedback. I am very sorry to hear that you were unable to find a place to purchase water, and that this negatively impacted your stay. I hope you will change your mind and stay with us again should your travels bring you back to Dallas, and offer us the chance to exceed your... More

Texas
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 of 5 stars Reviewed 4 weeks ago

* Gotta pay for parking, about $13 a night * Gotta pay for in-room-wifi, about $5 a night.. seriously, it's 2014. The wired internet is free though * Gotta pay to use the computer in their business center, about $6 every 15 minutes * No free breakfast with our room * extra bed and extra pillow was free though *... More

Was this review helpful? Yes
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear ApingD, Thank you for your feedback. I am very sorry to hear that you were unhappy with your stay. Please know I will be sharing your comments with the necessary associates. Be Well, Thomas Caramucci General Manager More

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Additional Information about The Westin Dallas Park Central

Address: 12720 Merit Drive, Dallas, TX 75251 (Formerly Sheraton)
Phone Number:
Location: United States > Texas > Dallas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Dallas Park Central 4*
Number of rooms: 536
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Also Known As:
The Westin Park Central Hotel Dallas
Westin Park Central
Westin Hotel Dallas
Westin Dallas
Dallas Westin

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