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All 188 Dallas hotels

The Westin Dallas Park Central

4.0 of 5 Hotel   |   12720 Merit Drive, Dallas, TX 75251 (Formerly Sheraton)
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Ranked #94 of 188 hotels in Dallas
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A recent review
4 of 5 stars reviewed 4 days ago
blueswing New Paltz, New York
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428 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
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Miami, Florida
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

First and foremost- The Westin Brand is NOT the lowest Brand Name within Starwood BUT it feels like it was!!! Pros- The FD staff is friendly ( blonde girl with glasses and short hair) knows exactly how to handle check in/ upgrades. I have intensive Hospitality background and saw good potential in her. Also- Valet Parking guys-- ALL of them... More

Was this review helpful? Yes
New Paltz, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The staffs in this hotel are delightful and helpful. Close to 635, which is a major highway runs from west to east of Dallas. Although the property is on an older side, it is very clean and neat. Lounge food option is very limited, and seems like it's always the same.

Was this review helpful? Yes
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear blueswing, Thank you for your kind words regarding our staff and the cleanliness of the hotel. We look forward to welcoming you back as our guest in the future. Be Well, Thomas Caramucci General Manager More

Moore, Oklahoma
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My husband and I love Medieval Times so we have stayed at many different hotels in the Dallas area but the Westin is by far my favorite. It's always clean has an amazingly friendly and helpful staff. The most recent stay was for our anniversary. After we got checked in, we went up to our room and discovered that our... More

Was this review helpful? Yes
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear pavi013, Thank you so much for taking the time to share your feedback. Your kind words are very much appreciated. I am happy that you chose to spend your anniversary with us and that you had a memorable stay. We look forward to your next visit. Be Well, Thomas Caramucci General Manager More

Chesapeake, Virginia, United States
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My family and I stayed at this hotel while visiting a family member that lives in the area. From the moment that we arrived the hotel staff; starting with the valet attendants, were very pleasant and personable. They didn't hesitate to assist with any of our needs and made recommendations for activities to explore during our 4 day stay. The... More

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Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear Frank D., Thank you for taking the time to give us your feedback. I greatly appreciate the kind words regarding our staff, the hotel, and the restaurant. We look forward to welcoming you back again in the future. Be Well, Thomas Caramucci General Manager More

Metuchen, New Jersey
Top Contributor
54 reviews 54 reviews
17 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed July 22, 2014

I am generally a fan of Westin hotels, so when I found I had to attend a conference here, I was looking forward to my stay with great anticipation, knowing the general overall high quality of Westin properties. I arrived to a warm greeting from the Front Desk staff, who checked me in promptly and efficiently. The room was large,... More

Was this review helpful? Yes 3
Portland, Oregon
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed July 16, 2014

Checked in for one night. Lobby area is very nice. Once you get in the elevator it is a whole different experience. Halls are very tired looking. Carpets are dirty, wall paper is peeling. The rooms are very dated. My first room had a strange smell to it. The Wi-Fi would not work and the phones were dead. I was... More

Was this review helpful? Yes 3
Houston, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 15, 2014

My room was infested with probable bed bugs, and my daughter was bitten several times before we noticed. When we called the front desk and asked to be moved, we were told to wait in the room for the manager. He arrived and tried to catch one of the bugs that were crawling on the bed in a cup, and... More

Was this review helpful? Yes 4
Fort Worth, Texas
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed July 8, 2014

Carpets were stained. Walls were dirty. Ceiling tiles were tired. I requested two pillows and about 30 minutes later I had to call again. They apologized and said that "everyone called at once". I received one pillow about 15 minutes later. I hope they can get this hotel back up the status that the name carries.

Was this review helpful? Yes 2
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear rouse2k1, I am very disappointed to hear that your stay did not meet your expectations. I would like to specifically apologize for the stained carpets, dirty walls, ceiling tiles, and the wait time on getting another pillow. Please know that I have spoken with my housekeeping team regarding your experience to ensure these issues are resolved. Once again, I... More

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 6, 2014

The Westin Park Central Dallas is very elegant in the lobby. However, the rooms do NOT add up to the lobby. The beds are super hard and very uncomfortable. It was extremely hot in our room and the AC did not cool off the room until after 3 am, but who wants to have to drag 3 kids and all... More

Was this review helpful? Yes 2
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear Missprisscolbert, I would like to thank you for staying with us and apologize that we did not meet your expectations. We consider your feedback a gift as it gives us an opportunity to correct areas of our operation where we may have fallen short. Please know that I have shared your feedback regarding the air conditioning in your room... More

Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 5, 2014

I stayed in December and liked our stay. Bell boys galore, busy time everyone bustling around. This time, however, it almost looks like they have had to let staff go. Garage parking is blocked off, hotel seemed empty but we were put in a room that wasn't clean, refrigerator missing. Staff was nice. Almost looks like they are going out... More

Was this review helpful? Yes 1
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Additional Information about The Westin Dallas Park Central

Address: 12720 Merit Drive, Dallas, TX 75251 (Formerly Sheraton)
Phone Number:
Location: United States > Texas > Dallas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Dallas Park Central 4*
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Also Known As:
The Westin Park Central Hotel Dallas
Westin Park Central
Westin Hotel Dallas
Westin Dallas
Dallas Westin

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#14 Green Hotel in Dallas #26 Luxury Hotel in Dallas
Hotel Class
Official Description (provided by the hotel)
The Westin Park Central is near North Park Mall, The Galleria Dallas, Dallas Arts District, and several corporate headquarters. Our hotel has 42,000 sq ft of meeting space and free area transportation ... more   less 
Number of rooms
536

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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