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The Westin Dallas Park Central

4.0 of 5 12720 Merit Drive, Dallas, TX 75251 (Formerly Sheraton)
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The Westin Dallas Park Central
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The Westin Dallas Park Central
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466 reviews from our community

Traveler rating
    95
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    143
    48
    36
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dallas Texas
Top Contributor
90 reviews 90 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Carpet is dated and patchy, food is still solid and service is pretty decent. garage parking is a nightmare getting in and expensive getting out. This used to be a fabulous hotel as a Sheraton years ago, but it's sadly in decline.

Was this review helpful? Yes
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear mongoose1020, Thank you for your feedback. I am sorry to hear that you were not completely satisfied by your previous stay. Please know that we are in the design phase of our new look. I will be sharing your comments with the necessary associates. Be Well, Thomas Caramucci General Manager More 

Tucson
Contributor
12 reviews 12 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a great hotel! I've stayed here several times on business but would definitely stay here for pleasure too. The 'Heavenly Beds' are just amazing, it is always very clean and the staff is very friendly. The hotel looks very modern and the shuttle service they provide is very convenient. I would definitely recommend it!

Was this review helpful? Yes 1
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear CactusCrafter, Thank you for your feedback. Your kind words are much appreciated. I am very happy to hear that you have enjoyed your stays with us. We look forward to welcoming you back as our guest in the future. Be Well, Thomas Caramucci General Manager More 

Charlotte, North Carolina
1 review
1 of 5 stars Reviewed 3 weeks ago

The cheap hotels have better accommodations! If you stay at a cheaper one, you'll get free WiFi, a free complementary breakfast, an indoor pool with a jacuzzi and speedy room service. You get none of that here! Do NOT waste your money!

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Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear jerrysch70, Thank you for your feedback. I am very sorry to hear that you were unhappy with your stay. Please know that I will be sharing your comments with the necessary associates. Be Well, Thomas Caramucci General Manager More 

2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We stayed at the Westin for a convention back in September and were extremely disappointed in the overall quality of the hotel. Our (outdated) room had two small double beds which were hard and uncomfortable to sleep on. The walls were thin and we could hear EVERYTHING being said in the room next to ours as well as people walking... More 

Was this review helpful? Yes
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear Lisa H, Thank you for your feedback. I am very sorry to hear that you were dissappointed by your stay. Please know that I will be sharing your comments with the necessary associates, specifically engineering regarding the issues with wifi. Once again, I offer my sincerest apologies. Be Well, Thomas Caramucci General Manager More 

Conn.
Top Contributor
217 reviews 217 reviews
48 hotel reviews
122 helpful votes 122 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I was very nervous over the last week that my stay the Westin was going to be a disaster. Lots of poor reviews on cleanliness and I was due to arrive late and would not have any options if these reviews were true. The ride from DFW was interesting with LBJ backed up like a parking lot, so the driver... More 

Was this review helpful? Yes 2
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear jfood, Thank you for taking the time to give us your feedback. I am happy to hear that overall you were happy with your stay. Please know that I will be sharing your comments with the approriate staff members. I hope you will stay with us again should your travels bring you back to the Dallas area. Be Well,... More 

san antonio, tx
Top Contributor
78 reviews 78 reviews
77 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed 5 weeks ago

I attended a medium size (500) convention held here. The meeting rooms were wonderful. The rooms were excellent. There are no restaurants nearby so I had to rely on local attendees for help with transsportation to restaurants. I would recommend this hotel for a convention.

Was this review helpful? Yes
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear trinity-tiger, Thank you very much for your kind words. I am very happy to hear that you enjoyed your stay with us. We look forward to welcoming you back as our guest in the future. Be Well, Thomas Caramucci General Manager More 

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 7, 2014 via mobile

Came here for a conference and didn't get to choose where to stay so if you have the choice, don't come here. Rooms are average and I've seen better in the area for the same price. Shuttle services are also unreliable and late. The cleaning people threw out my retainer which I admit could've been stored in a better place,... More 

Was this review helpful? Yes 1
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear milleniumbaby, Thank you for your feedback. I am very sorry to hear about your negative experience during your stay with us. I can assure you that situations like this are not typical here at the Westin Dallas Park Central. If you are willing, I would like to discuss this situation with you further. Please contact the hotel and ask... More 

Vancouver, Canada
Senior Contributor
38 reviews 38 reviews
18 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed November 6, 2014

I stay here a lot when in Dallas because it's so close to 635 and 75. Its not one of their upper end properties but its usually friendly and easy. This time is was not. The folks working the front desk weren't helpful. The rooms are weathered. The pillows which are normally entirely adequate in a Westin were lumps of... More 

Was this review helpful? Yes
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear smox62, Thank you for your feedback. I am very sorry to hear that you were disappointed by your most recent stay. I can assure you these issues are not typical at the Westin Dallas Park Central. Please know that I will be sharing your comments with the necessary associates. I hope you will stay with us again should your... More 

Saint Louis, Missouri
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed November 5, 2014

I'm here for training and the organization picked up the room, which is fortunate for Westin because if this was coming out of my pocket I never would have unpacked my bag. Nothing really looks that bad at first glance; it's straight out of the 90's, but nothing too off-putting. However, I had not been here an hour when my... More 

Was this review helpful? Yes 1
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear badcarissa, Thank you for your feedback. I am very sorry to hear that your stay has not exceeded your expectations. Please know that these issues are not typical at the Westin Dallas Park Central. I can assure you your comments have been shared with the necessary associates. Also know that we are in the design phase of our new... More 

Fort Worth, Texas
Contributor
11 reviews 11 reviews
4 of 5 stars Reviewed November 3, 2014

Staff very courteous and professional. Facility needs updating, especially the bathrooms - caulking was old, toilet was stained, mount on wall hand mirror was broken, no mount for hair dryer, it was sitting on the counter etc.

Was this review helpful? Yes
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear KatLea2014, Thank you for your feedback. I am very happy to hear that our staff treated you well and made you feel at home. Please know that we are in the design phase of our new look. We look forward to welcoming you back as our guest in the future. Be Well, Thomas Caramucci General Manager More 

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Additional Information about The Westin Dallas Park Central

Address: 12720 Merit Drive, Dallas, TX 75251 (Formerly Sheraton)
Phone Number:
Location: United States > Texas > Dallas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Dallas Park Central 4*
Number of rooms: 536
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Also Known As:
The Westin Park Central Hotel Dallas
Westin Park Central
Westin Hotel Dallas
Westin Dallas
Dallas Westin
Hotel Style:
#14 Green Hotel in Dallas
#26 Luxury Hotel in Dallas

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