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All 188 Dallas hotels

The Westin Dallas Park Central

4.0 of 5 Hotel   |   12720 Merit Drive, Dallas, TX 75251 (Formerly Sheraton)
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55%
Ranked #94 of 188 hotels in Dallas
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A recent review
3 of 5 stars reviewed 1 week ago
Lindsey B
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431 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
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English first
1 review
2 of 5 stars Reviewed 1 week ago via mobile

Checking out 4 star rating while booking this hotel for my stay in dallas, I had some expectations. But I was thoroughly disappointed. Rooms are outdated, carpets are not clean and parking is super expensive. The only good thing about it is the friendly staff.

Was this review helpful? Yes
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear fatimakas, Thank you for your feedback. I am sorry to hear that you were disappointed with your stay. Please know that we are in the design phase of our new look. I am however happy to hear that you found our staff friendly and helpful. I hope you will stay with us again should your travels bring you back... More

Senior Contributor
32 reviews 32 reviews
23 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 1 week ago

We were in Dallas for a wedding downtown and stayed at the Westin. The location is great and the food court at the bottom is nice if you don’t want to just stick with the hotel food – it’s a little pricey for only okay food. The beds were comfortable but parking was expensive. If we need a downtown hotel... More

Was this review helpful? Yes
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear Lindsey B, Thank you for your feedback. I am happy to hear that you enjoyed your stay with us. We look forward to welcoming you back as our guest in the future. Be Well, Thomas Caramucci General Manager More

Wichita Falls, Texas
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Stayed at this hotel for a business trip. Hotel lobby and staff was amazing, room didn't live up to the rest of the hotel, but was still very nice. Awesome outdoor pull on the roof of the 3rd floor. Great stay!

Was this review helpful? Yes
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear JRLT86, Thank you for your kind words. I am very happy to hear that you enjoyed your stay. We look forward to welcoming you back as our guest in the future. Be Well, Thomas Caramucci General Manager More

Miami, Florida
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

First and foremost- The Westin Brand is NOT the lowest Brand Name within Starwood BUT it feels like it was!!! Pros- The FD staff is friendly ( blonde girl with glasses and short hair) knows exactly how to handle check in/ upgrades. I have intensive Hospitality background and saw good potential in her. Also- Valet Parking guys-- ALL of them... More

Was this review helpful? Yes
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear Ventura305, Thank you for taking the time to share your feedback. I am very sorry to hear that you were unsatisfied with room service and our pool. Because we consider all feedback a gift, I have shared your comments with the pertinent associates. I am however happy to hear that our front desk and valet staff were very friendly... More

New Paltz, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The staffs in this hotel are delightful and helpful. Close to 635, which is a major highway runs from west to east of Dallas. Although the property is on an older side, it is very clean and neat. Lounge food option is very limited, and seems like it's always the same.

Was this review helpful? Yes
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear blueswing, Thank you for your kind words regarding our staff and the cleanliness of the hotel. We look forward to welcoming you back as our guest in the future. Be Well, Thomas Caramucci General Manager More

Moore, Oklahoma
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

My husband and I love Medieval Times so we have stayed at many different hotels in the Dallas area but the Westin is by far my favorite. It's always clean has an amazingly friendly and helpful staff. The most recent stay was for our anniversary. After we got checked in, we went up to our room and discovered that our... More

Was this review helpful? Yes
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear pavi013, Thank you so much for taking the time to share your feedback. Your kind words are very much appreciated. I am happy that you chose to spend your anniversary with us and that you had a memorable stay. We look forward to your next visit. Be Well, Thomas Caramucci General Manager More

Chesapeake, Virginia, United States
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 10, 2014

My family and I stayed at this hotel while visiting a family member that lives in the area. From the moment that we arrived the hotel staff; starting with the valet attendants, were very pleasant and personable. They didn't hesitate to assist with any of our needs and made recommendations for activities to explore during our 4 day stay. The... More

Was this review helpful? Yes
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear Frank D., Thank you for taking the time to give us your feedback. I greatly appreciate the kind words regarding our staff, the hotel, and the restaurant. We look forward to welcoming you back again in the future. Be Well, Thomas Caramucci General Manager More

Metuchen, New Jersey
Top Contributor
54 reviews 54 reviews
17 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed July 22, 2014

I am generally a fan of Westin hotels, so when I found I had to attend a conference here, I was looking forward to my stay with great anticipation, knowing the general overall high quality of Westin properties. I arrived to a warm greeting from the Front Desk staff, who checked me in promptly and efficiently. The room was large,... More

Was this review helpful? Yes 3
Portland, Oregon
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed July 16, 2014

Checked in for one night. Lobby area is very nice. Once you get in the elevator it is a whole different experience. Halls are very tired looking. Carpets are dirty, wall paper is peeling. The rooms are very dated. My first room had a strange smell to it. The Wi-Fi would not work and the phones were dead. I was... More

Was this review helpful? Yes 3
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear ccreese, Thank you for sharing your feedback. I am very sorry to hear that your stay did not meet your expectations. I have shared your comments regarding the carpet, wall paper, WIFI, and phones with the pertinent associates. Also, please know that we are in the design phase of our new look. I hope you will change your mind... More

Houston, Texas
Reviewer
5 reviews 5 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed July 15, 2014

My room was infested with probable bed bugs, and my daughter was bitten several times before we noticed. When we called the front desk and asked to be moved, we were told to wait in the room for the manager. He arrived and tried to catch one of the bugs that were crawling on the bed in a cup, and... More

Was this review helpful? Yes 4
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Additional Information about The Westin Dallas Park Central

Address: 12720 Merit Drive, Dallas, TX 75251 (Formerly Sheraton)
Phone Number:
Location: United States > Texas > Dallas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Dallas Park Central 4*
Reservation Options:
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Also Known As:
The Westin Park Central Hotel Dallas
Westin Park Central
Westin Hotel Dallas
Westin Dallas
Dallas Westin

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#14 Green Hotel in Dallas #26 Luxury Hotel in Dallas
Hotel Class
Official Description (provided by the hotel)
The Westin Park Central is near North Park Mall, The Galleria Dallas, Dallas Arts District, and several corporate headquarters. Our hotel has 42,000 sq ft of meeting space and free area transportation ... more   less 
Number of rooms
536

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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