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The Westin Dallas Park Central

#102 of 192 Hotels in Dallas
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12720 Merit Drive, Dallas, TX 75251 (Formerly Sheraton)
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The Westin Dallas Park Central
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The Westin Dallas Park Central
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502 reviews from our community

Traveler rating
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    44
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Conway, Arkansas
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

This hotel is not without fault. The rooms were a bit stuffy and hard to cool down. The temperature was never very pleasant, and this made sleeping a bit difficult despite the very comfortable beds. Also, our room was a couple doors down from the ice machine, and it sounded like a construction site every time someone used it. I... More 

Was this review helpful? Yes 1
2 reviews
2 of 5 stars Reviewed 3 days ago NEW

We have had pleasant experiences at Westins in the past, but this hotel was an utter disappointment. I really wish had read the reviews before we went instead of relying on the Westin name. Lobby is nice and updated. Check-in staff was great. Unfortunately, our room was just gross. The decor was like a Hampton Inn circa 1980. Dated flowery... More 

Was this review helpful? Yes
Hagerstown, Maryland
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Come her for all my Dallas trips. Its a nice hotel, but can use some make up. Staff is among the best. My SPG membership is always recognized and I get upgraded all the time. I will keep coming back. Thanks,

Was this review helpful? Yes
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear spgtraveler1962, Thank you for your kind words. Your loyalty to the hotel and as an SPG member is greatly appreciated. We look forward to welcoming you back as our guest in the future. Be Well, Thomas Caramucci General Manager More 

Bengaluru (Bangalore), India
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I stayed at this hotel for three nights as part of a business conference recently (March 2015). Overall I found the property to be slightly underwhelming. It might be that my expectations were higher than they should have been. Because I was part of the conference, I got a good deal and so was probably ok. There's nothing particularly wrong... More 

Was this review helpful? Yes
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear Akshir, Thank you for your feedback. I am happy to hear that overall you enjoyed your stay, and that the front desk was able to assist you with your water issue. I am however sorry to hear that we did not exceed your expectations, and that you had issues with the wifi. I hope you will stay with us... More 

1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

I checked into the Westin Dallas Park Central and wasn't expecting anything great based on some reviews that I had read. I was pleasantly surprised at the lobby area and the cleanliness of the hotel. Far exceeded my expectations. I had an issue with my card checking in and needed to use my wife's business card as an alternative card... More 

Was this review helpful? Yes
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear DameWash, Thank you for your kind words. I am very happy to hear that Maurice went above and beyond to assist you with check-in. I will be sure to share your comments with him. We look forward to welcoming you back as our guest in the future. Be Well, Thomas Caramucci General Manager More 

Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

I have always known the Weston brand as a four star hotel series of hotels, but the one at Park Central in Dallaa, Texas falls a bit shy of that. The beds are absolutely wonderful and the lobby is beautiful, but the bathrooms are shockingly aged and in need of updating. There were broken tiles, the shower head was lacking,... More 

Was this review helpful? Yes
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear morningglory1972, Thank you for your feedback. I am very happy to hear that overall you enjoyed your stay with us. I greatly appreciate your positive comments about our staff. Please know that our hotel is in the design phase of our new look. We look forward to welcoming you back as our guest in the future. Be Well, Thomas... More 

Texas
Contributor
13 reviews 13 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

We stayed in this room in 2013, and although it was an older facility, it was still clean. This time not so much. The hotel's cleanliness has certainly deteriorated: the room hadn't been dusted, and the towels stunk. I did report this too Maurice at the front desk the next morning, and he was very apologetic. We booked the room... More 

Was this review helpful? Yes
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear readergirl1228, Thank you for your feedback. I am very sorry to hear that your most recent stay did not meet your expectations. I would like to specifically apologize for your room being dusty and your towels smelling unpleasant. I can assure you I will be sharing your feedback with our housekeeping team. I hope you will stay with us... More 

Dallas, Texas
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I've stayed here multiple times and am a huge Westin fan to begin with. I have always appreciated the friendliness of the staff here. Be sure to ask for Natt when you arrive - very warm and professional and was tremendously helpful in getting me setup so I could get straight to work!

Was this review helpful? Yes
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear Karolyn H, Thank you for your kind feedback and for recognizing Natt in your comments. We enjoy recognizing our associates for taking care of our guests and are able to do so thanks to feedback such as yours. We look forward to welcoming you back as our guest again in the future. Be Well, Thomas Caramucci General Manager More 

Allentown, Pennsylvania
Senior Contributor
44 reviews 44 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

stayed one night for business. Staff was great. Hotel was just nothing special. Certainly not bad, but nothing stood out that would help me write a better review. Well perhaps I can mention the great shower with the rain shower heads. Of course, they are just added to the old style tubs with shower curtains, but at least the curtain... More 

Was this review helpful? Yes
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear Nextboat, Thank you for your feedback. I am sorry to hear that your were not impressed with your past stay with us. I am however happy to hear that you found our staff great, and the hotel clean and comfortable. I hope you will stay with us again and offer us a chance to exceed your expectations. Be Well,... More 

Redondo Beach, California
Contributor
15 reviews 15 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

I stay at this hotel quite frequently and continue to book here even though it is not the closest hotel to my business needs. The reason comes down to a number of employees who go out of there way to make my stay outstanding. Younis, at the check in desk is always friendly and exceptionally professional. He always makes me... More 

Was this review helpful? Yes
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear Ottom10, Thank you so much for your feedback. I am very happy to hear that our outstanding staff keeps you coming back to our hotel. I will be sure to share your comments with Noi and Younis, as well as the rest of Front Office and Room Service. We look forward to welcoming you back as our guest in... More 

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