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The Westin Dallas Park Central

#91 of 192 Hotels in Dallas
GreenLeadersBronze level
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12720 Merit Drive, Dallas, TX 75251 (Formerly Sheraton)
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The Westin Dallas Park Central
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The Westin Dallas Park Central
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538 reviews from our community

Traveler rating
    117
    166
    158
    53
    44
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
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Dallas, Texas
1 review
5 of 5 stars Reviewed 3 days ago NEW

We had our daughter's wedding weekend at Westin Park Central Dallas with about 30 hotel rooms booked and a hospitality room. Even though we live in town we stayed at the hotel for the week end. We were very pleased with the rooms, the service, the professionalism of the staff, the friendly and helpful treatment we received from everyone including... More 

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Dallas
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

I enjoyed the Front Desk Clerk Camille, She was a Dear Heart. She made my stay worth the while,. She was simply a Gem. The Guy Jason was very good also.. if you have a third party reservation, depending on whom you get as a Front Desk Clerk, you will be treated as a third party Guest. A Trend lately... More 

Was this review helpful? Yes
candice3jackson, General Manager at The Westin Dallas Park Central, responded to this review

Dear Dr. Kirk K, I am pleased to hear our associates treated you will excellent service and that you felt welcomed. However, I want to apologize for the less than satisfactory experience you had with front desk relations. Thank you for your feedback on both sides of the spectrum and that it is dually noted on Lounge food to have... More 

Lubbock, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I always stay at this hotel for my work in that area. This week I had the need to conduct a conference at the hotel. I conduct several conferences a year and working with the staff at the Westin Park Central was one of the best experiences I have had in many years. The staff I worked with included the... More 

Was this review helpful? Yes 1
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear Rita A, We appreciate your positive feedback, especially the praise to our food/beverage department as well as Convention and AV services. Here at Westin we pride ourselves in excellent customer service and responding to our guests needs. We look forward to you visiting with us again and taking care of your conference needs. Be well, Thomas Caramucci General Manager More 

Austin, Texas, United States
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Beautiful property, A/C just never got cool enough and the rooms are REALLY noisy! You could hear everything in the hall and adjacent rooms. Were a little bummed by the overpriced parking in this part of town.

Was this review helpful? Yes 1
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear DrewandCrew, I am sorry to hear you had a less than pleasant visit here with us. With the renovation process we are about to undergo the noise should no longer be an issue. I hope to have you come back to visit with us and please feel free to let our Guest Service Agents know if you have a... More 

Austin, Texas, United States
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel was convenient. It lives up to the brand name, although it was slightly wrung out. I thought the cable TV should all be HD, but it was mostly SD. Shower was fantastic. It was one of those rain-type things that rained down on you. Really cool. Of course the bed was the heavenly bed and was very comfortable. We... More 

Was this review helpful? Yes 2
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear Marlan W, I am very pleased to here that you had an enjoyable visit here at the Westin and hope you left feeling refreshed. Please come back to see us when you are in the Dallas area for business or pleasure. Be well, Thomas Caramucci General Manager More 

Oklahoma City, Oklahoma
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I have stayed here twice, once solo and another time with my wife. The hotel is reasonably clean, a little outdated (renovation coming soon) but a great place overall if you get your room from discount travel sites. The good: - Nice gym and pool with a view. - Clean rooms - Reasonably fast and free internet - Friendly and... More 

Was this review helpful? Yes 1
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear Thomas D, Thank you for taking the time to give us feedback on your stays here at Westin. I do apologize about the inconvenience of having a refrigerator shortage as of present but with the renovations taking place there will be refrigerators available in all guest rooms. I hope you and your family continue to make Westin one of... More 

Dripping Springs, Texas, United States
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Every time my wife and I stay at the Westin park central, we are impressed by the helpfulness and quality of the staff. Younis on the front desk most afternoons is so helpful and everyone says hello and smiles. We feel like family and with the convenient location and Westin quality, we wouldn't stay anywhere else.

Was this review helpful? Yes 1
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear Ken G, It's great to hear of your pleasant stay with us and that our staff was as friendly and helpful as ever. I will make sure to share your compliments with the staff and we look forward to you returning to us again. Be well, Thomas Caramucci General Manager More 

Houston, Texas
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

If you are staying at the hotel for business, it's probably good enough. The hotel seems a bit dated, even though the lobby has a modern feel. My room was just a standard hotel room, nothing special. Although the room was a nonsmoking room, it smelled of stale cigarettes probably from years of heavy smoker use. The staff was friendly,... More 

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Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear Sanbrau, I am sorry to hear of your less than satisfactory stay here. We pride ourselves on excellent customer service and assistance to our guests so they feel better than when they arrived. We are currently in a renovation phase and look forward to accommodating our guests with a fresh and modern hotel. I do hope you come to... More 

Wichita, Kansas
1 review
5 of 5 stars Reviewed 2 weeks ago

The room was excellent, the staff was very friendly and helpful. There was a lot of elevator congestion and parking garsge congestion as well. Convention area was also nice and the escalator leading to it solved some congestion issues.

Review collected in partnership with Amoma.com

Was this review helpful? Yes
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

We are so pleased to hear your enjoyed your stay and hope that you left feeling refreshed and rejuvenated. I will be sure to share your kind words with the hotel staff and we hope to see you again soon whether you come by for business or pleasure. Be well, Thomas Caramucci General Manager More 

Kerala, India
1 review
5 of 5 stars Reviewed 3 weeks ago

I had the pleasure of working with this venue coordinating a wedding. It was wonderful to work with them on the days of the events, with a very accommodating staff. Everyone was delightful and willing to lend a helping hand. Will definitely be back there again soon.

Was this review helpful? Yes
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear nshah91, Thank you so much for your kind words. I am so happy to hear that you enjoyed working with us while planning your wedding. I will be sure to share your comments with Kelcee, our Wedding Coordinator, as well as our banquets and catering teams. We look forward to welcoming you back as our guest in the future.... More 

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