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The Westin Dallas Park Central

4.0 of 5 12720 Merit Drive, Dallas, TX 75251 (Formerly Sheraton)
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The Westin Dallas Park Central
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The Westin Dallas Park Central
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471 reviews from our community

Traveler rating
    95
    144
    145
    48
    39
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60
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231
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
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Winnipeg, Canada
1 review
1 of 5 stars Reviewed yesterday NEW

My room smelled of smoke, tv did not work, when I called front desk, I was told hotel was full and if I was staying more than one night , they would try to figure something out for me. Would not stay here again

Was this review helpful? Yes
Welle, Oost-Vlaanderen, Belgium
Contributor
20 reviews 20 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I can't say this hotel is completely outdated, but signs of its aging condition certainly surface everywhere you look: floral drapes in the bedrooms, polka dot wallpaper in the bathrooms, TV screens with bad picture quality, dirty windows (forget about looking outside or trying to enjoy the view), etc. As far as AC in the rooms, I expect a system... More 

Was this review helpful? Yes 1
Chicago, Illinois
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 1 week ago

We usually wait to go back home and then write a review.. however that was not the case this time.. I had to write the review during our stay itself. We usually stay home wood suites in Downtown Dallas, however this was a last minute travel and all hotels in downtown dallas were sold out that week.. so we ended... More 

Was this review helpful? Yes
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear Lavzvikram, Thank you for your feedback. I am very sorry to hear that your stay did not meet your expectations. Please know that I will be sharing your comments with the necessary associates regarding your dinner service, the 18th floor lounge, and the wifi signal in your room. Also, please know that we are in the design phase of... More 

Twinsburg, Ohio
1 review
3 of 5 stars Reviewed 1 week ago

After you read my review please don't apologize I'm not really interested in one. The shuttle service is horrible. Please stop trying to offer a mom pop operation at a hotel that is far from it. To many guest rely on this service offered by your hotel. I was dropped off at the mall and was told I would be... More 

Was this review helpful? Yes
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear Dianna K, Thank you for your feedback. I am very sorry to hear about your experience with our hotel shuttle. Please know that I am investigating this issue in order to prevent something like this from happening again. Please accept my sincerest apologies. Be Well, Thomas Caramucci General Manager More 

Austin, Texas
Contributor
12 reviews 12 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This hotel isn't worthy of the Westin name. Period. Just about everything is sorely outdated -- even the toilet seats (yes, really) are worn out and in need of replacing. The floral print drapes, polka dot wallpaper in the bathroom, low ceilings in the hallways and ancient locks on the room doors all appear to be straight from the 1980s.... More 

Was this review helpful? Yes 2
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear imeasily_bored, Thank you for your feedback. I am very sorry to hear that your stay did not meet your expectations. I can assure you your comments will be shared with the necessary associates in housekeeping, valet, and at the lobby bar. Also, please know that the hotel is in the design phase of our new look. Once again, I... More 

Dallas Texas
Top Contributor
101 reviews 101 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed December 3, 2014

Carpet is dated and patchy, food is still solid and service is pretty decent. garage parking is a nightmare getting in and expensive getting out. This used to be a fabulous hotel as a Sheraton years ago, but it's sadly in decline.

Was this review helpful? Yes
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear mongoose1020, Thank you for your feedback. I am sorry to hear that you were not completely satisfied by your previous stay. Please know that we are in the design phase of our new look. I will be sharing your comments with the necessary associates. Be Well, Thomas Caramucci General Manager More 

Tucson
Contributor
14 reviews 14 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 3, 2014

This is a great hotel! I've stayed here several times on business but would definitely stay here for pleasure too. The 'Heavenly Beds' are just amazing, it is always very clean and the staff is very friendly. The hotel looks very modern and the shuttle service they provide is very convenient. I would definitely recommend it!

Was this review helpful? Yes 1
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear CactusCrafter, Thank you for your feedback. Your kind words are much appreciated. I am very happy to hear that you have enjoyed your stays with us. We look forward to welcoming you back as our guest in the future. Be Well, Thomas Caramucci General Manager More 

Charlotte, North Carolina
1 review
1 of 5 stars Reviewed November 25, 2014

The cheap hotels have better accommodations! If you stay at a cheaper one, you'll get free WiFi, a free complementary breakfast, an indoor pool with a jacuzzi and speedy room service. You get none of that here! Do NOT waste your money!

Was this review helpful? Yes
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear jerrysch70, Thank you for your feedback. I am very sorry to hear that you were unhappy with your stay. Please know that I will be sharing your comments with the necessary associates. Be Well, Thomas Caramucci General Manager More 

2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed November 23, 2014

We stayed at the Westin for a convention back in September and were extremely disappointed in the overall quality of the hotel. Our (outdated) room had two small double beds which were hard and uncomfortable to sleep on. The walls were thin and we could hear EVERYTHING being said in the room next to ours as well as people walking... More 

Was this review helpful? Yes
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear Lisa H, Thank you for your feedback. I am very sorry to hear that you were dissappointed by your stay. Please know that I will be sharing your comments with the necessary associates, specifically engineering regarding the issues with wifi. Once again, I offer my sincerest apologies. Be Well, Thomas Caramucci General Manager More 

Conn.
Top Contributor
221 reviews 221 reviews
48 hotel reviews
130 helpful votes 130 helpful votes
4 of 5 stars Reviewed November 21, 2014

I was very nervous over the last week that my stay the Westin was going to be a disaster. Lots of poor reviews on cleanliness and I was due to arrive late and would not have any options if these reviews were true. The ride from DFW was interesting with LBJ backed up like a parking lot, so the driver... More 

Was this review helpful? Yes 2
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear jfood, Thank you for taking the time to give us your feedback. I am happy to hear that overall you were happy with your stay. Please know that I will be sharing your comments with the approriate staff members. I hope you will stay with us again should your travels bring you back to the Dallas area. Be Well,... More 

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Additional Information about The Westin Dallas Park Central

Address: 12720 Merit Drive, Dallas, TX 75251 (Formerly Sheraton)
Phone Number:
Location: United States > Texas > Dallas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Dallas Park Central 4*
Number of rooms: 536
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Also Known As:
The Westin Park Central Hotel Dallas
Westin Park Central
Westin Hotel Dallas
Westin Dallas
Dallas Westin
Hotel Style:
#14 Green Hotel in Dallas
#27 Luxury Hotel in Dallas

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