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All 188 Dallas hotels

The Westin Dallas Park Central

4.0 of 5 Hotel   |   12720 Merit Drive, Dallas, TX 75251 (Formerly Sheraton)
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Ranked #95 of 188 Hotels in Dallas
GreenLeadersBronze level
A recent review
3 of 5 stars reviewed 6 days ago
Southerngirl528 Orlando, Florida
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439 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Orlando, Florida
Top Contributor
68 reviews 68 reviews
10 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Just returned from a business conference at the Westin Park Central Dallas. It's a large hotel with convention space. Nice, open lobby, very nice greeting both at my taxi upon arrival and at check-in. Found my hotel room clean and comfortable but quite dated. I felt rather like I had stepped back into the 90's, popcorn ceilings and all. One... More

Was this review helpful? Yes
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear Southerngirl528, Thank you for your feedback. I am happy that overall your stay with us was pleasant and that you enjoyed yourself. I would however like to apologize for the A/C in your room not working correctly, as well as the Wifi in your room and the meal you had at our restaurant. Please know that these issues are... More

2 reviews
3 of 5 stars Reviewed 1 week ago

I believe this hotel should be no more than a 3 star. I will say the staff was courteous and friendly though. The room was clean and bug free! The bed was not that comfortable though and the room did not come with a fridge unless you wanted to pay extra to rent a fridge!! Also if you wanted a... More

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Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear Mary A, Thank you for your feedback. I am sorry to hear that you were unhappy with your stay. While I appreciate the kind words regarding the staff and your room, I am dissappointed to hear that overall your stay did not meet your expectations. I sincerely hope that if you return to Dallas, you will offer us another... More

1 review
1 of 5 stars Reviewed 1 week ago via mobile

This hotel is over priced for the total lack of service. Check in was terrible and took over an hour because the staff was incompetent and it took 3 people to figure out how to work it. No free wifi which is absurd for the amount you pay. Even the Business center is an excessive price to simply log on.... More

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Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear Annieschenck, Thank you for your feedback. In reviewing your comments I saw that there were many challenges and it truly upsets me when we fail to exceed our guest’s expectations. Our goal is to make sure every part of your stay is a wonderful experience and I would like to apologize for not providing that to you. Please know... More

Houston, Texas
1 review
1 of 5 stars Reviewed 1 week ago

I'm here with a convention. I opted to stay on the executive level so I would have access to the executive lounge. Breakfast was promised, h'orderves. Access to coffee and drinks. Free Wifi. We arrived late evening Thursday. Tried to get on wifi. Could not get on ANY wifi. I finally went down to lobby. No one at desk. Had... More

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Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear Kjgalaxy, Thank you for your feedback. I would like to thank you for staying with us and apologize that we did not meet your expectations. We consider your feedback a gift as it gives us an opportunity to correct areas of our operation where we may have fallen short. I want to specifically apologize for the issues with wifi... More

Dallas, TX
Senior Contributor
29 reviews 29 reviews
24 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 1 week ago

This is my 3rd time here and I'm not sure if I can do another night at this hotel. Its dated and sure a remodel is scheduled in the future. I would have given a one star but the manger did move me to another upgraded room and offer free internet. Its time for a remodel SPG. Of course I... More

Was this review helpful? Yes 1
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear brownard, I am very sorry to hear that your stays with us have been unsatisfactory. While I am pleased to hear that you were happy with the Front Desk's resolution during your most recent stay, I am overall disappointed to hear that we have failed to exceed your expectations. As you know, we are in the design phase for... More

Sulphur Springs, Texas
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I work night in a Dallas ER and when I stay over I always stay at The Westin. There is never a problem with early check in and the beds are FABULOUS! I highly recommend The Weston Dallas Park Central for business or pleasure!

Was this review helpful? Yes 1
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear t3xasgal, Thank you so much for taking the time to give us your feedback. I am very happy to hear that all of your stays with us have been enjoyable. We look forward to welcoming you back as our guest in the future. Be Well, Thomas Caramucci General Manager More

Lake Elsinore, California
Top Contributor
70 reviews 70 reviews
7 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have stayed here more than once for business trips. It has a good location for me and they always treat me good. They bring you a mini fridge if requested. My company has a deal for free breakfast, otherwise I would not pay there prices, cheaper outside. Did have a false alarm fire alarm, computer glitch they apologized for,... More

Was this review helpful? Yes
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear ostokes, Thank you for taking the time to share your feedback. I am very happy to hear that you have enjoyed your stays with us. I would, however, like to apologize for the fire alarm you experienced during your most recent stay. Please know that have taken the necessary steps to ensure that this issue does not happen again.... More

1 review
2 of 5 stars Reviewed 3 weeks ago via mobile

I am an avid traveler. I love, love, love SPG properties. The front lobby is beautiful and graciously appointed. The location is extremely nice and easily accessible. The pool area is nice.The negatives are the dirty carpets in the halls, rude and unhelpful front desk staff in evenings (Travis). Broken safety door latch, and an "accidental" fire alarm at 4:30am.... More

Was this review helpful? Yes
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear ASquaredNP, Thank you for taking the time to give us your feedback. Our goal is to make sure every part of your stay is a wonderful experience and I would like to apologize for not providing that to you. I would specifically like to apologize for the dirty carpet, broken door latch, and the fire alarm during your stay.... More

1 review
2 of 5 stars Reviewed 3 weeks ago via mobile

Checking out 4 star rating while booking this hotel for my stay in dallas, I had some expectations. But I was thoroughly disappointed. Rooms are outdated, carpets are not clean and parking is super expensive. The only good thing about it is the friendly staff.

Was this review helpful? Yes
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear fatimakas, Thank you for your feedback. I am sorry to hear that you were disappointed with your stay. Please know that we are in the design phase of our new look. I am however happy to hear that you found our staff friendly and helpful. I hope you will stay with us again should your travels bring you back... More

Senior Contributor
32 reviews 32 reviews
23 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We were in Dallas for a wedding downtown and stayed at the Westin. The location is great and the food court at the bottom is nice if you don’t want to just stick with the hotel food – it’s a little pricey for only okay food. The beds were comfortable but parking was expensive. If we need a downtown hotel... More

Was this review helpful? Yes
Thomas C, General Manager at The Westin Dallas Park Central, responded to this review

Dear Lindsey B, Thank you for your feedback. I am happy to hear that you enjoyed your stay with us. We look forward to welcoming you back as our guest in the future. Be Well, Thomas Caramucci General Manager More

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Additional Information about The Westin Dallas Park Central

Address: 12720 Merit Drive, Dallas, TX 75251 (Formerly Sheraton)
Phone Number:
Location: United States > Texas > Dallas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Dallas Park Central 4*
Number of rooms: 536
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Also Known As:
The Westin Park Central Hotel Dallas
Westin Park Central
Westin Hotel Dallas
Westin Dallas
Dallas Westin

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