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Renaissance Dallas Hotel

4.0 of 5 2222 Stemmons Freeway, Dallas, TX 75207
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#27 of 188 Hotels in Dallas
517 Reviews 4.5 of 5 stars
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Certificate of Excellence 2014
Renaissance Dallas Hotel
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Renaissance Dallas Hotel
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517 reviews from our community

Traveler rating
    269
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    62
    25
    7
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lake Oswego, Oregon
Top Contributor
63 reviews 63 reviews
19 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Comfortable hotel with great Dallas Skyline views. The rooms are comfortable and well equipped. The restaurant was good. The executive lounge was good but busy. Service overall was good but front desk was busy (there was a convention next door), but service left a little to be desired

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Top Contributor
297 reviews 297 reviews
78 hotel reviews
115 helpful votes 115 helpful votes
3 of 5 stars Reviewed August 17, 2014

I rated this hotel only average and I would clarify that rating as average at best. Let's start with the good points. I liked the valet service, the restaurant was OK, not to blow your socks off, but was OK. The staff for the Elite Members on the 27th floor was nice and friendly and the morning service was pretty... More

Was this review helpful? Yes 1
Renaissance D, General Manager at Renaissance Dallas Hotel, responded to this review

Thank you for your review. I want to apologize for the noise you experienced from other hotel guests. We have relayed your comments to our Director of Security and hope to use this as a learning experience and make improvements going forward. I also would like to apologize for the fact that you could not use our pool/hot tub while... More

Little Rock, Arkansas
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed August 14, 2014

Stayed on the 19th floor in August 2014. Hotel decor was beautiful, staff very gracious and although my room was small, it was well appointed. The city view was amazing. It is right next to Stemmons freeway, but it is very quiet, I slept very well.

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Lone Grove, Oklahoma
2 reviews
3 of 5 stars Reviewed August 12, 2014

I originally called to book a room for our family. We have previously stayed here and this tall building is my favorite in Dallas! I've always loved it! We stayed here on our 5th or 6th anniversary and was very very happy with everything! Fast forward..the guy in reservations informed us there were no rooms available for 5. I have... More

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Renaissance D, General Manager at Renaissance Dallas Hotel, responded to this review

Thank you for taking the time to review your stay with us. I am sorry that you experienced an undesirable stay and level of customer service. I also want to apologize ofr the issue with the cleanlinees of your room. We want you to know that your comments are taken very seriously. I will be working very hard with all... More

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed August 9, 2014 via mobile

We've stayed here several times the past few years. Decided to try them again for 3 nights while on a shopping trip. They have recently added a parking garage. They charge you to self park your own car but the valet told me it was only $5 more to valet so I opted for that. What they don't tell you... More

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Renaissance D, General Manager at Renaissance Dallas Hotel, responded to this review

Thank you so much for taking the time to share your concerns. I want to apologize for the misunderstanding concerning our parking charges. We strive for 100% guest satisfaction and we failed you on that. I will address your concerns with my team and use your feedback to make improvements. Please phone me directly at the hotel if you would... More

Dallas, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 7, 2014

I have been staying at the Renaissance for the last 4 weeks. I am a rewards member, the first week they checked me into the smallest room they had in the hotel. The next check in, I was in a room and the bathroom wall had blood splattered on the wall, it was sooooo nasty. I called down to ask... More

Was this review helpful? Yes 1
Renaissance D, General Manager at Renaissance Dallas Hotel, responded to this review

Please accept our sincere apology for the issues with the cleanliness of your room. We want you to know that the comments we receive from our guests are taken very seriously and your comments have been passed along to our Housekeeping manager fro investigation. I will be happy to speak with you further about the experience to make sure all... More

Hammond, Wisconsin
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 7, 2014

We had the opportunity to stay at the Dallas Renaissance last week for 3 days. I have nothing but rave reviews for everything! The facility was clean, comfortable and beautiful. The food was scrumptious and the staff was AMAZING! We will definitely stay again when in the Dallas area.

Was this review helpful? Yes 1
delhi
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed August 6, 2014

This hotel is neither near office complex nor in downtown. Rooms are really very noisy. I stayed for few days and can tell how many time the guy in next room visited loo!! Room service is quite inefficient and do not expect it to maintain standard. Being vegetarian i had only 1 breakfast option and ordered same everyday.but the spread... More

Was this review helpful? Yes 1
Renaissance D, General Manager at Renaissance Dallas Hotel, responded to this review

Thank you for your feedback. I am sorry to hear about the problems you encountered with Room Service and the selections for breakfast. However, I am delighted that you enjoyed our restaurant and loved one of our vegetarian sandwiches. The Chihuahua cheese sandwich is one of our most popular sandwiches for vegetarians and non vegetarians alike! Again, I apologize for... More

New York
2 reviews
5 of 5 stars Reviewed August 5, 2014

The Renaissance Dallas Hotel is a lovely place to stay on vacation with friends. Cannot say enough about the high quality of the staff's customer service - exceptional behind the main desk, throughout the building and in the restaurant - especially the restaurant. Lobby was clean and stylish. Convenience shop was ok just pricey. Hotel Rooms were very clean &... More

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Senior Contributor
22 reviews 22 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 4, 2014

The Renaissance is great. The staff is amazing and Halley(sp) at the front desk could not be more accommodating. Valet service is fast and friendly even though there was a Mary Kay convention going on. Restaurant employees were also friendly and helpful.

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Additional Information about Renaissance Dallas Hotel

Address: 2222 Stemmons Freeway, Dallas, TX 75207
Location: United States > Texas > Dallas > Northwest Dallas-love Field
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Renaissance Dallas Hotel 4*
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Also Known As:
Renaissance Dallas
Dallas Renaissance

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