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Renaissance Dallas Hotel

#36 of 191 Hotels in Dallas
Certificate of Excellence
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2222 Stemmons Freeway, Dallas, TX 75207
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604 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW

A one night stay when I needed freeway access and did not want to be downtown. Clean fresh and spacious room Did not have turn down service nor did room service come back to pick up dinner plates. We thought turndown would take it out. We called the desk and got it removed. Valet service was friendly.

Was this review helpful? Yes
Jane S, Manager at Renaissance Dallas Hotel, responded to this review

Dear Deborah - thank you so much for your nice review of our hotel. I'm so glad you enjoyed your stay! I do appreciate your feedback regarding turndown service and the room service trays not being picked up and I will forward your comments to the appropriate departments. I hope that we will have the priviledge of having you stay... More 

Mequon, Wisconsin
Senior Contributor
41 reviews 41 reviews
7 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 1 week ago

We combined a business trip and extended into a family trip. The rooms are much larger than others of similar quality and nicely decorated. First, I will give a few bits of feedback: the bellhop staff are either not very knowledgeable or always only steer towards taking a taxi everywhere. They offered no info on local buses or one person... More 

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Jane S, Manager at Renaissance Dallas Hotel, responded to this review

Dear Glen - thank you for your review. I'm glad to hear that your overall stay was excellent and I appreciate your feedback on the Bell Staff. I will let the manager know of your suggestions as I think they are appropriate and would be helpful to future guests. Once again, thank you so much and I hope we get... More 

Southampton, UK
Top Contributor
113 reviews 113 reviews
13 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed for three nights as part of a business trip in the area. Our rooms were spacious and left in pristine condition. The outdoor pool was on the roof which offered good views of the area and was very welcoming at all times of day. The in house restaurant and bar were also very good. We enjoyed breakfast and... More 

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Jane S, Manager at Renaissance Dallas Hotel, responded to this review

Dear Carlos - thank you for your nice comments about our hotel. I hope that you will be able to return with your family and enjoy our rooftop pool and Asador - I think that you would all have a lovely time and we would love to have you stay with us again. Kindest regards, Jane Schoonhoven, Executive Assistant More 

Boston, Massachusetts
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Visited the Renaissance with my wife in June. The hotel chain seems to be having an identity problem. It's trying to pass as a trendy and young hotel instead of old luxury, but it's neither today. Beautiful lobby, with Rock and Roll and Rap music pumping loudly over the speakers (including at 6am). This attracts a lot of party goers... More 

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Jane S, Manager at Renaissance Dallas Hotel, responded to this review

Thank you for your review - I am sorry to hear that you did not enjoy your stay here at the Renaissance Dallas and offer my sincere apology. I will follow up with Loss Prevention on the noise issues and with Rooms Operations regarding your turndown service - you should have never had to call that many times to get... More 

MOSCOW
Top Contributor
52 reviews 52 reviews
32 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed just a quick night as I arrived late, but stayed a bit in the morning. Check-in was easy. They have a self parking ($15) attached to the building. Almost need a car to get here and nothing is really very close without one. I found the staff all very pleasant and accommodating. Room was large, clean, quiet and comfortable.... More 

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Jane S, Manager at Renaissance Dallas Hotel, responded to this review

Dear Alex, thank you so much for your feedback regarding your most recent stay here. I'm glad that your overall experience was a good one and I will also make a point to share your comments regarding housekeeping and breakfast to the appropriate managers. I hope we will get to have you here again soon. Kindest regards, Jane Schoonhoven, Executive... More 

Greensboro, North Carolina
Top Contributor
169 reviews 169 reviews
137 hotel reviews
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel offers clean, renovated rooms. It offers a loyally lounge for top tier customers, decent health club and nice outdoor pool which is located on the roof of the 30th floor. Self parking is conveniently located and accessible. The location is directly off I35 - accessible to all major areas - I wouldn't recommend walking to far from the... More 

Was this review helpful? Yes
Jane S, Manager at Renaissance Dallas Hotel, responded to this review

Thank you for your comments about our hotel - we always appreciate your feedback and I thought yours will be most helpful to other guests. I hope we get to see you here again soon. Kindest regards, Jane Schoonhoven, Executive Assistant More 

Rusk
Top Contributor
90 reviews 90 reviews
16 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed May 27, 2015

It's not cheap, but Momma always told me "you get what you pay for" The Renaissance is the same. Beautiful view, beautiful room. Bed was awesome and the noise level virtually non-existent. I did hear the room next to me come and go with a door bang, but other than that it was awesome. Front desk staff was polite and... More 

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Virginia Beach, Virginia
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 27, 2015

This hotel is beautiful and the staff is great. We had a view of downtown Dallas from our room and it was awesome. The room was nice with a King bed that was comfortable. I loved the breakfast buffet which was real good. I just wish they had a buffet for dinner also. Their menu for dinner also needs more... More 

Was this review helpful? Yes 1
Missouri
Top Contributor
255 reviews 255 reviews
62 hotel reviews
177 helpful votes 177 helpful votes
4 of 5 stars Reviewed May 26, 2015

I was in town for a workshop held at this hotel. I did have a lot of trouble getting my Marriott Rewards number attached to my room. You had to call hotel direct for the reservation. I was told my number didn't work. I called back in later to the main reservation line. The lady found the reservation and told... More 

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Castle Rock, Colorado
Contributor
19 reviews 19 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed May 26, 2015

The Renaissance Dallas is a beautiful, contemporary hotel. We loved it, but I have to say that if you don't have a car (or a rental car) it will be difficult to get anywhere as it is not surrounded by any stores, restaurants, etc... nor is it within walking distance of any. The rooms were very comfortable and clean. It... More 

Was this review helpful? Yes 1
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