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All 187 Dallas hotels

Crowne Plaza Hotel Dallas Downtown

3.5 of 5 Hotel   |   1015 Elm St, Dallas, TX 75202 (Downtown Dallas)
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66%
Ranked #86 of 187 hotels in Dallas
A recent review
5 of 5 stars reviewed 2 days ago
vicki a Houston, Texas
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539 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
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English first
Houston, Texas
1 review
5 of 5 stars Reviewed 2 days ago NEW

I had a reservation at Crowne Plaza at market center, but had the number to Eim st location. when i drove into dallas from Houston at evening rush hr i started calling hotel for directions. I must have called 6 or more times frantically giving exits i was passing. I believe the most patient clerks names were Aaron,Dale, and Jeff.... More

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Houston, Texas
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I had planned an overnight stay-over in downtown Dallas with my fiancee, and Crowne Plaza was the first hotel I found that fit into my tight budget. For the price, I expected modest hotel accommodations with no big issues, and Crowne Plaza delivered. It wasn't until after I booked the room that I read the many negative reviews on this... More

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San Dimas, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

took my family to Dallas for the Mavs for the season closer. we wanted a hotel located near the AAC and this hotel is the perfect location not only was it walking distance to the game but game us many choices for moderately priced restaurants and great shopping. our rooms were clean and fresh and offered everything we needed during... More

Was this review helpful? Yes 1
Ron G, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Your recommendation means a lot to us, and I can't thank you enough for taking the time to share your experience, Luz. Hopefully the Mavs were able to pull out a win while you were here! See you next time! Cheers, Armando, Front Office Manager More

Princeton, Illinois
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Randy at the Crown Plaza went well over and above in his assistance with a problem that I had. I have traveled the world and have yet to be treated as excellent as I was by Randy. I will tell every one in the future of this place and the service.

Was this review helpful? Yes 2
Ron G, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Your recommendation means a lot, Shawn -- especially from such a world traveler like yourself. You have my word that I'll pass along your compliments to Randy. He'll be thrilled to know he made such a difference. We'll look forward to seeing you the next time you're in Dallas! Take care, Armando, Front Office Manager More

1 review
4 of 5 stars Reviewed 1 week ago NEW via mobile

We were very happy with our stay! Everything was so clean, our room had amazing views, and the breakfast was awesome! Stacey as well as the rest of the staff were so very kind! Highly recommend this place! We will be back! Thank you!!

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Ron G, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Thank you for this lovely review, Cyrus! It sounds like our location was perfect for you when you were in Dallas -- that view just can't be beat, can it? Thanks for the kind words and we'll hope to see you again soon! Best, Armando, Front Office Manager More

Oklahoma City, Oklahoma
1 review
5 of 5 stars Reviewed 1 week ago NEW

I stayed at the Crowne Plaza Dallas Downtown on a business trip and was very impressed by the service I received. The welcoming courtesy and the efficiency of the lady at the reception Stacey McVickers was very refreshing after a long day of work. The hotel is located conveniently in down town and is very clean with a handy car... More

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Ron G, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

I'm so happy to hear that your visit with us left you impressed, O! I'll be sure to pass along your compliments to Stacey -- she'll be thrilled to know she made such a difference. We'll look forward to seeing you the next time you're in Dallas! Cheers, Armando, Front Office Manager More

Tyler, Texas
1 review
5 of 5 stars Reviewed 1 week ago

This is the place to stay! From check in to check out my family and I felt right at home! Ask for Justin, Dale, or Kris. These young gentlemen will bend over backwards to make your stay as comfortable as possible! This hotel also has free wifi that actually works! Other things offered are a roof pool but it's not... More

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Ron G, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

"Right at home" is exactly how we're striving to make you feel, so I couldn't be happier to hear that was the case for you and your family, Fran! You can be sure that I'll pass along your compliments to our team -- your kind words will absolutely make their day. We'll look forward to seeing you and your family... More

Mesquite, Texas
1 review
5 of 5 stars Reviewed 1 week ago

Last week work kept me in Downtown Dallas for a couple days straight so i stayed at the Crowne Plaza Hotel. The location was perfect, not only for working but also for walking distance shopping and meals. The hotel itself serves a great breakfast and since it was cold and I didn't want to go out too much, I had... More

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Ron G, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

I couldn't be happier to hear that you felt right at home with us, Elizabeth! Driving back and forth for work can definitely take its toll, so I'm glad we were able to offer up a home base. I'll be sure to pass along your compliments to our team -- they'll be thrilled to know they made such a difference!... More

Harrisonburg, Virginia
1 review
1 of 5 stars Reviewed 2 weeks ago

BEWARE: If you decide to stay at this hotel make sure to lock everything of value up in the safe! My boyfriend and I stayed at the Crowne Plaza this past weekend while we were in Dallas for the Final Four. He arrived Thursday night and I didn't get there until Friday night. Friday during the day when my boyfriend... More

Was this review helpful? Yes
Ron G, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

I hope you'll accept my sincerest apologies if you felt we weren't doing everything in our power to track down your belongings -- that's certainly not the impression we like to make. While it's not often that things like this happen, we do have certain protocols in place for when they do. I'll be sure to follow up with my... More

Miami, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Just got home from my annual visit to Dallas. This trip I stayed at the Crowne Plaza. The price was right and the room was clean, fresh and comfortable. The room also featured free internet service. Always a plus!! Aaron at the front desk was very helpful, too. All in all, I'm very glad I stayed in this hotel and... More

Was this review helpful? Yes 1
Ron G, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

So happy that your annual trip to Dallas brought you to our door, Sammy! I'll be sure to pass along your compliments to my team -- especially Aaron! We'll look forward to seeing you next year. All the best, Shanna, Manager More

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Additional Information about Crowne Plaza Hotel Dallas Downtown

Also Known As:
Dallas West End Hotel
West End Hotel Dallas
West End Dallas
Address: 1015 Elm St, Dallas, TX 75202
Phone Number:
Location: United States > Texas > Dallas > Downtown Dallas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #86 of 187 hotels in Dallas
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Dallas Downtown 3.5*
Official Description (provided by the hotel):
Ideally situated in the heart of downtown, the Crowne Plaza® Hotel Dallas - Downtown provides travelers a home base with a short walk to the Dallas Convention Center and just six miles from Love Field Airport. Contemporary decor, elegant furnishings and signature Crowne Plaza® amenities provide a haven for business and leisure guests alike.Corporate and professional travelers enjoy easy access to the West End, Bank of America Plaza, Uptown McKinney Avenue, Renaissance Tower and Earl Cabell Federal Building. 30,000 sq. ft. of meeting space for up to 600, and perks such as a Crowne Meetings Director, a two-hour RFP response and a Daily Meeting Debrief. Our facility is certainly "The Place to Meet" among hotels in downtown Dallas, Texas and a great place to host a wedding, banquet or reception.Leisure guests also appreciate our hotel's convenient downtown locale. Dallas attractions, such as the West End district, American Airlines Center and the House of Blues, are less than a mile away, so you can easily walk to some of the major Dallas destinations.The Crowne Plaza® hotel Dallas - Downtown meets the needs of our guests with quality amenities, including 24-hour Fitness and Business Centers, an outdoor pool and our THRIVE Restaurant & Nightclub. Take advantage of the complimentary shuttle and sleep well with Crowne Plaza Sleep Advantage® amenities. ... more   less 
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