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All 188 Dallas hotels

Crowne Plaza Hotel Dallas Downtown

3.5 of 5 Hotel   |   1015 Elm St, Dallas, TX 75202 (Downtown Dallas)
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  • Reviews (644)
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644 people have reviewed this hotel

Traveler rating
    290
    137
    100
    59
    58
See reviews for
69
98
58
273
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (127)
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English first
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

Once again I enjoyed my stay, but most importantly was the service I had received from Keith he was simply tremendous he helped me ship some very important items that needed to get shipped due to the fact I had to catch a flight and I couldn't bring the packages home, he took it all himself and truly helped me... More

Was this review helpful? Yes
Dallas, Texas
2 reviews
3 of 5 stars Reviewed 2 days ago NEW

I came in at 10:00, to ask for a noon check in. I came back at noon, and was told nothing was available . I left and came back at 2:00 and was told nothing was available. I sat in the lobby and watched people check in, being told they were on the "priority list". I finally got to check... More

Was this review helpful? Yes
Georgetown, Texas, United States
Top Contributor
59 reviews 59 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This hotel was closest we could get to Omni for a conference. Older hotel but clean and exceptional staff from check in to the drivers of the courtesy vans. Needed to get to Omni for conference and back to Crown. Always cheerful and helpful. Check in was great with clerk taking time to get my wife and I a room... More

Was this review helpful? Yes
Amarillo, Texas
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

I reserved and paid for my room a month in advance. I had checked my bag with the hotel earlier, but had to wait until 3 to actually check in, which was no problem. When I went to check in I was told that I would receive free breakfast with my reservation. I was then told my room had not... More

Was this review helpful? Yes 2
Matthew K, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

I want to sincerely apologize for how our front desk handled your reservation. Though it can take some time to find reservations made in advance, you should never feel berated by our staff for following up about your payment or breakfast. I would like to thank you for your kind words about Charles, he is truly an asset. Once again,... More

1 review
5 of 5 stars Reviewed 1 week ago

I had to go to Dallas for some training for work. Since I used to live in Dallas several years ago, I decided to add a couple of days to my stay so that I could visit old friends and colleagues. My experience at Crowne Plaza was exceptional. The location of the hotel was perfect - near the convention center,... More

Was this review helpful? Yes
Matthew K, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Hi, Morgen! Thank you for taking the time to share your kind words. I'm pleased to hear that you enjoyed your time with us and all of our team took care of you. Please let us know when you are headed this way again so we may afford you our Crowne Plaza Hospitality on your next trip. Take care, Matthew,... More

Chicago, Illinois
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I stayed at your hotel early July on business. The front desk was wonderful to find me a room after hearing my situation with another hotel that I'd booked and had trouble with. The rooms were very comfortable and they were very understanding about my late check out due to flight delay. I would stay there again and again. This... More

Was this review helpful? Yes 1
Matthew K, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Thank you so much for sharing your experience here, Cory! While we're certainly sorry about the situation that led you to us in the first place, we're so glad we could get everything smoothed over for you. We will look forward to seeing you the next time you're in Dallas! Cheers, Matthew, Director of Rooms More

Houston, Texas
1 review
4 of 5 stars Reviewed 2 weeks ago

Traveled to Dallas for business and was a very busy work days. I had originally booked check in thrusday and out Saturday morning. I found that my stay would be extended thru saturday night so had to book a separate night. When i checked in i was advised that i would have to check out saturday and then back in... More

Was this review helpful? Yes
Matthew K, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

We know that things come up unexpectedly, so we're happy to help smooth things over in any way we can, Hoff! Glad to know we were able to do just that. I'll be sure to pass this along to both Mayuri and Keith. Will you be back in Dallas anytime soon? We'd love to host you again! All the best,... More

2 reviews
5 of 5 stars Reviewed 2 weeks ago

Even though we had a poor view and the ice machine was broke, the people and rest that we received on our visit was outstanding. Keith and Mayuri were quick to assist us on our trip and very accommodating.

Was this review helpful? Yes
Matthew K, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

What a lovely review, Tammy! So happy to hear that your stay proved to be so relaxing. You have my word that Keith and Mayuri will be hearing from me in regards to their job well-done this week. Hope to see you again soon! Take care, Matthew, Director of Rooms More

Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 weeks ago

Overall it's a decent place. There were only a few things wrong in the room. And they were too minimal to make a difference for me. My one complaint is the shuttle service. However handy it was to get to northpark. They forgot to come get us. Other than that everything was fine. I wanted to make it known that... More

Was this review helpful? Yes
Matthew K, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Thanks for sharing your experience here, Ryan! It sounds like Brad made quite a difference in your stay, and I appreciate you giving him a shout out here. I'll be sure to pass along your kind words. As far as the shuttle, so sorry about that! There must have been a miscommunication between our team, and I apologize if it... More

1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

After arriving to the 18th floor, I noticed the mismatched furniture and no where to place my bag. After having dinner, in their empty bar, I returned to my room to find two spider crickets in my bathroom. Less than an hour later, another cricket on my bed. I called the front desk and they said it was beetle and... More

Was this review helpful? Yes
Matthew K, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Please accept my sincerest apologies for your most recent experience with us, Bort. While this time of the year in Texas can make pest control a bit trickier, that should never be reflected in your stay, and I'm honestly embarrassed about this. Would you mind getting in touch with me directly with a bit more information? I'd love to look... More

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Additional Information about Crowne Plaza Hotel Dallas Downtown

Address: 1015 Elm St, Dallas, TX 75202
Phone Number:
Location: United States > Texas > Dallas > Downtown Dallas
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Dallas Downtown 3.5*
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Also Known As:
Dallas West End Hotel
West End Hotel Dallas
West End Dallas

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#65 Business Hotel in Dallas
Hotel Class
Official Description (provided by the hotel)
Ideally situated in the heart of downtown, the Crowne Plaza® Hotel Dallas - Downtown provides travelers a home base with a short walk to the Dallas Convention Center and just six miles from Love Field Airport. Contemporary decor, elegant furnishings and signature Crowne Plaza® amenities provide a haven for business and leisure guests alike.Corporate and professional travelers enjoy easy access to the West End, Bank of America Plaza, Uptown McKinney Avenue, Renaissance Tower and Earl Cabell Federal Building. 30,000 sq. ft. of meeting space for up to 600, and perks such as a Crowne Meetings Director, a two-hour RFP response and a Daily Meeting Debrief. Our facility is certainly "The Place to Meet" among hotels in downtown Dallas, Texas and a great place to host a wedding, banquet or reception.Leisure guests also appreciate our hotel's convenient downtown locale. Dallas attractions, such as the West End district, American Airlines Center and the House of Blues, are less than a mile away, so you can easily walk to some of the major Dallas destinations.The Crowne Plaza® hotel Dallas - Downtown meets the needs of our guests with quality amenities, including 24-hour Fitness and Business Centers, an outdoor pool and our THRIVE Restaurant & Nightclub. Take advantage of the complimentary shuttle and sleep well with Crowne Plaza Sleep Advantage® amenities. ... more   less 
Number of rooms
293

Questions & Answers

Questions? Get answers from Crowne Plaza Hotel Dallas Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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