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Crowne Plaza Hotel Dallas Downtown

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1015 Elm St, Dallas, TX 75202
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Crowne Plaza Hotel Dallas Downtown
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Crowne Plaza Hotel Dallas Downtown
Crowne Plaza Hotel Dallas Downtown
Crowne Plaza Hotel Dallas Downtown
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776 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed yesterday NEW

I was part of a large group and my wife insisted we stay here which I believed was a bad idea based on the reviews I had read. Of course I lost my plea with her and the trouble began from day one, minute one. The parking garage takes some getting used to and if the vehicle you are driving... More 

Was this review helpful? Yes
Santa Barbara, California
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

  Positives: + The location of the hotel is prime, next to the convention center and several restaurants and entertainment options + IHG reward Recognition: This hotel really exceeded my expectations here. + All staff were friendly and engaging + Working  free wifi + Self-parking available Negatives: - Parking spots are tight...(well, honestly I can't really think of a negative.... More 

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Washington DC, District of Columbia
Top Contributor
131 reviews 131 reviews
70 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I stayed a few nights for work at the downtown Crowne Plaza. It was a short walking distance to several really good restaurants, although it's probably safer to walk as a group after dark. The hotel is an older property, but has been remodeled with a nice looking lobby and decent rooms. I especially appreciated how many electrical plugs there... More 

Was this review helpful? Yes
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear BertDC, Thank you for staying with us at the Crowne Plaza Dallas Downtown...where your success matters. We appreciate the kind words and gracious descriptions. We hope to see you again in the future. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown More 

Leander, Texas
1 review
5 of 5 stars Reviewed 6 days ago NEW

I typically stay at less expensive hotels so I was not sure exactly what to expect. My expectations were exceeded. First of all, every staff member I came into contact with was exceptionally nice and professional. I also was impressed that I had to use my room key in the elevator to enter my floor. Any floor above 9 requires... More 

Was this review helpful? Yes
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Dawn G, Thank you for staying with us at the Crowne Plaza Dallas Downtown, and for this wonderful review. We appreciate the kind comments and the five star rating. We look forward to many happy returns. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown More 

Austin, Texas
1 review
2 of 5 stars Reviewed 6 days ago NEW

When i reached the hotel for check-in, the front desk clerk asked me to wait for few minutes as my room was still being cleaned. I was surprised as the time was past 9:30 PM, rooms are usually ready for check in by 3:00 PM. I politely waited on the side watching other guests checking in one after another. I... More 

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Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Animon J, Thank you for staying with us at the Crowne Plaza Dallas Downtown, and for reviewing our property. We are sorry for your issues and want you to know we value your feedback and will look into them. Thank you again for reviewing our property. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown More 

New Jersey
Top Contributor
97 reviews 97 reviews
9 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Downtown Dallas is far from being attractive, and this hotel,by itself, won't change that. But if you "have to stay" in the area this is a great pick. Location is a plus, with local trains just a block away and lots of nice restaurants at a walking distance. Also a big plus is the attentive and very polite staff, I... More 

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Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear DamianPiedra, Thank you for staying with us at the Crowne Plaza Dallas Downtown. We are very happy to hear that you enjoyed our staff and our location, but very concerned that you did not enjoy your breakfast. We will make sure and share your comments with all of our staff, and also make sure that the food and beverage... More 

Utrecht
Top Contributor
69 reviews 69 reviews
31 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Booked a room here for two nights for our Dallas visit. It is right in the center of downtown amidst all the sights and it has a fairly cheap and big parking garage. The hotel itself is a bit outdated and not modern at all anymore but it doesn't look run down or dirty. Our room was on the 16th... More 

Was this review helpful? Yes
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Ryan18, Thank you for staying with us at the Crowne Plaza Dallas Downtown. We are glad we were able to economically meet your needs, and that you would come back if in Dallas. Thank you for your comments, we do hope you will come back and see us soon. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

I had several issues with the Crowne Plaza: 1) Overbooked. On a two night stay, it was incredibly inconvenient to be sent to another hotel for one night. I would have preferred if they would have offered to put me up at the Renaissance for both nights. 2) Incorrect room rate. After offering to give me 50% off as a... More 

Was this review helpful? Yes 1
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Laura G, Thank you for staying with us at the Crowne Plaza Dallas Downtown. We certainly apologize that we had to walk you to another hotel at all, but there are numerous situations that arise that can lead to such a situation, yes including overbooking. We definitely should have allowed you to stay at the Renaissance for both nights,... More 

Essex England
Top Contributor
192 reviews 192 reviews
99 hotel reviews
488 helpful votes 488 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Location, staff and room all very good. But, the cost does not reflect the room at all. You are paying for location. Would I stay here again? For 1 night for sightseeing - yes. Parking extra cost. Room was very clean and the bed was huge.

Was this review helpful? Yes 3
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Tappy Feet, Thank you for staying with us at the Crowne Plaza Dallas Downtown...where your success matters. We appreciate your comments, and are glad you were able to enjoy yourself and take advantage of our location. Thank you again for staying and taking the time to review our property. We hope to see you again soon. Sincerely, Brian Angerer... More 

Senior Contributor
37 reviews 37 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is in a great location and is very nice. It's a good place to sleep and is comfortable. The room service was good and when you stay here you are close to Dealey Plaza and the American Airlines Center, as well as great places to eat.

Was this review helpful? Yes 2
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Nicholas N, Thank you for staying with us at the Crowne Plaza Dallas Downtown, and for taking the time to review our property. Thank you for the four star review, we are glad that you enjoyed our hotel, services, and location. We hope you will come visit us again in the future. Sincerely, Brian Angerer Front Office Manager Crowne... More 

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