I had a king room with standard amenenties. The fridge was perfect and the bed was super comfortable. The bathroom could definitely use some sprucing up but it wasn't that bad at all. The service was very nice, especially when it came to getting more towels that were needed. I'd definitely come back because it was centrally located to our... More

Pros: Comfortable beds, good WiFi, good air conditioning, great tv, quiet room, close to convention center, and next to major public transportation hub. Cons: Poor housekeeping, didn't always replace towels, replace water bottles, or vacuum room (when it needed it!); overheard staff member complaining about job in elevator; room service called me twice after placing my order to ask questions... More

Overtaxed front desk personnel. They try but often fall short because of under staffing by management. Cheaper parking available elsewhere in neighborhood. Taxi is cheaper than their airport car. Well worn hotel with few amenities. Internet/WiFi satisfactory. Housekeeping excellent. nice size mini fridge. no microwave. coffee maker well worn.

After booking my room in October, 2012 and receiving a confirmation thereof, this is what you receive just 3 days before you check in: "Dear Bidyut Tamuly 3-3, This is an urgent message regarding your reservation with the Crowne Plaza Hotel Dallas Downtown (40414) for 5/3/2013. Unfortunately the hotel is unable to accept your reservation for your upcoming stay. Due... More

Our room is not that big but the beds and pillows are really comfortable. I like the fact that I had to use my room key to get to my room, it made me feel safe. I would have enjoyed the pool more if it had not been so darn cold, a hot tub would have been nice as well.... More

unfortunately, the decision to stay in this hotel turned out to be horrific. I was attending a conference in May 2013 at the convention center and because hotels tend to get sold out early, we booked in October 2012, paid upfront and thought we were set. I was coming from India. 4 days before I was due to arrive, the... More

I stayed at this hotel for five nights for a conference recently. The hotel was full of conference attendees. The check in was smooth and the staff friendly. The decor is very dark and depressing. The floor I was on smelled strongly of nail polish remover. I could almost feel my brain cells dying off every time I walked to... More

Within very close proximity to the hotel we encountered panhandling and urine smelling walkways. The hotel itself was dated and had poor air quality - it smelled moldy. There was lots of coughing and sneezing. The hotel really needs to be updated.

I had to be in Dallas for a conference on a Friday. The conference hotel was spendy and I am still paying off student loans. The Crowne Plaza was right next to the Bank of America building (the location of the conference) and it was two-thirds the price. My wife and toddler came with me. We liked having a parking... More