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All 188 Dallas hotels

Crowne Plaza Hotel Dallas Downtown

3.5 of 5 Hotel   |   1015 Elm St, Dallas, TX 75202 (Downtown Dallas)
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Ranked #80 of 188 hotels in Dallas
A recent review
4 of 5 stars reviewed yesterday
Sultabdc Washington DC, District of Columbia
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623 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (122)
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English first
Washington DC, District of Columbia
3 reviews 3 reviews
4 of 5 stars Reviewed yesterday NEW

Staff was great the entire time. The hotel is located in downtown so great walking distance to many restaurants.. This hotel is also great walking distance to the convention center. The rooms were clean and the bed very comfortable and room was quiet.. I would stay at this hotel again when in Dallas.

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Dallas, Texas
13 reviews 13 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed yesterday NEW via mobile

Staying at this hotel right now, thought it would be a great weekend getaway for hubs and I- for the room rate it's not worth it at all. Upon arrival we were checked in by a desk clerk who was just miserable and didn't smile. Rooms are tiny! Some furniture is modern, some hasn't been updated since 1982 or so... More

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Las Vegas, Nevada
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

Travel to Dallas on business every month. I stayed for first time at Crowne Plaza based on a colleague recommendation. Being able to walk to many restaurants pleasantly surprised me. I have stayed at hotels in downtown where I had to take snacks because I don’t like hotel food in general and when there are many options to eat in... More

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Senior Contributor
30 reviews 30 reviews
10 hotel reviews
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

The overwhelming smell of mould pervades every corridor/ space. My room reeked of dampness and the odour of mould for my entire, miserable and sleepless stay. I stayed here one horrid night. So many things wrong with this hotel, I do not know where to begin with my list. As a world traveller ...and not too demanding, I found this... More

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Dallas, Texas
12 reviews 12 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed here in April of 2014 for a concert. We needed a hotel close to our venue which was located just down the road so very convenient. This hotel is located in the heart of downtown just a few blocks from the Texas School Book Depository building, and just a few blocks from the greyhound bus stop in downtown. The... More

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Jupiter, Florida
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

It's located in the heart of the West end of downtown Dallas within walking distance from shops and restaurants but the walk to those shops and restaurants is a little dodgy, especially at night. It's next to a bus depot and there are very unsavory people hanging about. There is a lot of police presence and safety patrols but that... More

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Armando F, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Thank you for this incredibly informative review, Lori! I'm sure your fellow reviewers will much appreciate all your great tips. So sorry about the noise issues with your room, though! Next time, please don't hesitate to let us know and we'll happily see what we can do to remedy the situation. Hopefully you got the chance to explore Dallas a... More

Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I stayed here with my daughter and her friend and we were very impressed with the quality of service we received. Everyone was very helpful and polite but in particular David (bellboy) went above and beyond. He was extremely attentive to my daughter that wasn't feeling well. He gave us very good recommendations and even told us about a hotel... More

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Armando F, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

What a lovely review, K! We're sorry to hear that your daughter was feeling under the weather, but we're so glad that David could help make your experience great nonetheless. Hopefully you two got to experience the best of Dallas while you were here! Thank you for the kind words and we'll see you the next time you're in our... More

Grapevine, Texas
1 review
5 of 5 stars Reviewed 1 week ago NEW

This is the third time my girlfriend and I stayed there in the last 2 months. The location is great and the prices very reasonable. We will be back! Stacey at the front desk was very friendly and helpful. They give you a welcome gift that has a generous amount of a nice relaxing fragrance and something called "Ahaa" for... More

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Armando F, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Wow, Patrick! Sounds like you two have been doing a lot of adventuring in Downtown Dallas! So glad we can offer up a great home base for you to come back to in the evenings. I appreciate you taking the time to give Stacey a shout out here! I'll definitely let her know what a difference she has made in... More

2 reviews
1 of 5 stars Reviewed 1 week ago via mobile

Im from dallas. Dont pick this hotel, its really bad even for 1 night. Carpeted hallways that smell horrible. In the worst part of downtown, it was like che cking into jail, police,thugs,and bad service. Spend $30 more and get the nylo southside, or spend $10 less and do laquinta uptown or best western citiplace. Crowne plaza dwntown is an... More

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Katy, Texas
1 review
5 of 5 stars Reviewed 1 week ago via mobile

We were very pleased with the Crowne Plaza. We stayed for a bachelorette party and asked for rooms close to the pool. I have never encountered a nicer or more helpful staff. We will definately be returning to Dallas and staying here again

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Armando F, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

So happy we were able to help make your celebration a hit, Tracy! I'll be sure to pass your kind words along to my team -- they'll be thrilled to know they've made such a difference. Will you be headed back to Dallas anytime soon? We'd love the opportunity to host you again! Cheers, Armando, Front Office Manager More

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Additional Information about Crowne Plaza Hotel Dallas Downtown

Address: 1015 Elm St, Dallas, TX 75202
Phone Number:
Location: United States > Texas > Dallas > Downtown Dallas
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Hotel Dallas Downtown 3.5*
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Also Known As:
Dallas West End Hotel
West End Hotel Dallas
West End Dallas

230 photos of this hotel

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King Room (20)
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Room/suite (12)
Hotel & grounds (10)
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Other (17)


Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#68 Business Hotel in Dallas
Hotel Class
Official Description (provided by the hotel)
Ideally situated in the heart of downtown, the Crowne Plaza® Hotel Dallas - Downtown provides travelers a home base with a short walk to the Dallas Convention Center and just six miles from Love Field Airport. Contemporary decor, elegant furnishings and signature Crowne Plaza® amenities provide a haven for business and leisure guests alike.Corporate and professional travelers enjoy easy access to the West End, Bank of America Plaza, Uptown McKinney Avenue, Renaissance Tower and Earl Cabell Federal Building. 30,000 sq. ft. of meeting space for up to 600, and perks such as a Crowne Meetings Director, a two-hour RFP response and a Daily Meeting Debrief. Our facility is certainly "The Place to Meet" among hotels in downtown Dallas, Texas and a great place to host a wedding, banquet or reception.Leisure guests also appreciate our hotel's convenient downtown locale. Dallas attractions, such as the West End district, American Airlines Center and the House of Blues, are less than a mile away, so you can easily walk to some of the major Dallas destinations.The Crowne Plaza® hotel Dallas - Downtown meets the needs of our guests with quality amenities, including 24-hour Fitness and Business Centers, an outdoor pool and our THRIVE Restaurant & Nightclub. Take advantage of the complimentary shuttle and sleep well with Crowne Plaza Sleep Advantage® amenities. ... more   less 
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