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Crowne Plaza Hotel Dallas Downtown

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1015 Elm St, Dallas, TX 75202
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1 room 1 guest
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Crowne Plaza Hotel Dallas Downtown
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897 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (176)
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TULSA
1 review
4 of 5 stars Reviewed yesterday NEW

Staff was really nice with prompt service of any need I had... We had a great vacation... The location was great few minutes away from the Science Museum and JFK depository room were clean pool had a great view!!!!

Review collected in partnership with this hotel

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Brooklyn, New York
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Nice hotel. The staff at the front desk were very nice. Loved my room, I had a king size bed all to myself. Close to the DART system. This hotel is in a great location, there are a lot of great places to eat in the area. The only one thing I did not care about is there is no... More 

Was this review helpful? Yes
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Rece102, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your four star experience. We appreciate the feedback and are glad you enjoyed your stay with us. FYI, we do have some rooms with microwaves, so please do not hesitate to request this when booking a room in the future. Thank you again... More 

Athens, Greece
1 review
5 of 5 stars Reviewed 2 days ago NEW

After a rough check in, (could not fined my reservation) the staff fixed everything and even took care of some fees I incurred. The staff though is very professional and most concerned about the guest. The room was great, bathroom door stuck a little bit. But the shower was hot, the room was quiet and pool view on the 9th floor... More 

Was this review helpful? Yes
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear artimus a, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your five star experience. We appreciate your feedback and are glad we were able to assist in turning what could have been a horrid experience into a positive one. Thank you again for staying with us and we look forward to many... More 

Chattanooga, Tennessee
1 review
5 of 5 stars Reviewed 4 days ago NEW

My hotel experience All employees that we encountered couldn't have been nicer and thoughtful. We will definitely stay here again. The walkover to restaurants at West End was pleasant and nice. There are many restaurants in this area. I am glad I did not have to eat hotel food. Our room was comfortable and all amenities were nice. The bathroom... More 

Was this review helpful? Yes
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear hamid k, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your five star experience. We certainly appreciate the feedback and are glad you enjoyed our near perfect location. Thank you again for staying, we wish you many happy returns. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown More 

Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

The Crowne plaza hotel in Dallas is a perfectly located modern hotel in the centre of downtown Dallas. The hotel itself was clean and up to date with great facilities including a pool and gym. The rooms were a good size and well designed. The best feature about the hotel is it's location. It's only a few minutes walk from... More 

Was this review helpful? Yes
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Ciaran M, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your wonderful four star experience. We appreciate the feedback and the raving about our location. We are glad you enjoyed your stay with us and wish you many happy returns. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown More 

Bolingbrook, Illinois
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I chose this hotel because of the past great experiences I had with Crowne Plaza's and the proximity to the Dallas Convention Center. I was in room 1134 for 6 days, had a view of the 9th floor pool. The room was clean but when you stepped into the room you hear a noise that you can't quite put your... More 

Was this review helpful? Yes
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinion. Did you report your engineering issues to the front desk? Did an engineer come by to address your concerns? We are aware you asked to change rooms, but did you allow us the opportunity to correct the issues that were... More 

Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

I will start with a positive...its position is ideal for conferences. After that everything is poor or very poor! Staff are unreliable, I complained three times to staff including a manager about room service which was non existent and never got a response from any of them after promising they would get back to me. When they say they will... More 

Was this review helpful? Yes
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinion. We are sorry you had issues with room service and our response in regards to its operations. Thank you for letting us know about your experience and again thank you for sharing your opinion. Sincerely, Brian Angerer Front Office Manager... More 

Travelers are raving about these Dallas hotels

Seguin, Texas
1 review
2 of 5 stars Reviewed 1 week ago

I was told since I had a bad experience with shuttle service and being lied to by your staff that I would be refunded cost of my room. It's been over 2 weeks and I still don't see a credit to my account!

Review collected in partnership with this hotel

Was this review helpful? Yes
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinion. If you booked through a third party, it is not within our power to get your money refunded expiditionally. Please contact our booking partner if you have not recieved your refund. Thank you again for staying. Sincerly, Brian Angerer Front... More 

Ocean City, New Jersey
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Best part of the trip was the room was clean but dated. Housekeeping and a doorman named "Dre" carry this place. Hallways shabby, front desk indifferent, front drive filthy. On check in on a 107 degree day the pool was closed for an "eXXXotica VIP party" and yes it looked exactly like the title. People were loud, foul mouth and... More 

Was this review helpful? Yes
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience and opinion. We are host to many groups, conventions and special events, and we do not discriminate against any group people or their life choices. There is no excuse for any debris left in our driveway regardless of what it was,... More 

Dallas, Texas
2 reviews
2 of 5 stars Reviewed 2 weeks ago

Agree the lobby is very nice. However, the double-bed room was drab and old-feeling. Flashback from the 80s. Bathroom? Well, a small sink area and an even smaller toilet/bathtub shower combo. The shower curtain wasn't wide enough for the tub so water wasn't contained. No exhaust vent. Toilet literally between tub and door. Mattresses not firm. I'd like to give... More 

Was this review helpful? Yes
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience with us. We are sorry you did not enjoy your room or stay with us and will look into your issues and work on correcting them. We appreciate your feedback and are glad you did enjoy the service received from... More 

Hotel Review Summarization

What travelers say

  • Very nice(7)
  • Parking garage(7)
  • CUSTOMER SERVICE(4)
  • Convention center(4)
  • Front desk staff(4)
  • Friendly and helpful(3)
  • Breakfast buffet(3)
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