We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 188 Dallas hotels

Crowne Plaza Hotel Dallas Downtown

3.5 of 5 Hotel   |   1015 Elm St, Dallas, TX 75202 (Downtown Dallas)
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save on Hotel Packages!
Save Saved
You added Crowne Plaza Hotel Dallas Downtown to your Saves list
Crowne Plaza Hotel Dallas Downtown
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 11 more sites!
66%
Ranked #80 of 188 hotels in Dallas
A recent review
5 of 5 stars reviewed 5 days ago
m0rgenf
  • Overview
  • Reviews (640)
  • Photos (243)
  • Location
  • Amenities
  • Q&A
  • Room tips (125)
  • More
true
Write a Review

640 people have reviewed this hotel

Traveler rating
    289
    135
    99
    59
    58
See reviews for
68
97
58
272
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (125)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Amarillo, Texas
1 review
2 of 5 stars Reviewed 3 days ago NEW

I reserved and paid for my room a month in advance. I had checked my bag with the hotel earlier, but had to wait until 3 to actually check in, which was no problem. When I went to check in I was told that I would receive free breakfast with my reservation. I was then told my room had not... More

Was this review helpful? Yes
Matthew K, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

I want to sincerely apologize for how our front desk handled your reservation. Though it can take some time to find reservations made in advance, you should never feel berated by our staff for following up about your payment or breakfast. I would like to thank you for your kind words about Charles, he is truly an asset. Once again,... More

1 review
5 of 5 stars Reviewed 5 days ago NEW

I had to go to Dallas for some training for work. Since I used to live in Dallas several years ago, I decided to add a couple of days to my stay so that I could visit old friends and colleagues. My experience at Crowne Plaza was exceptional. The location of the hotel was perfect - near the convention center,... More

Was this review helpful? Yes
Matthew K, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Hi, Morgen! Thank you for taking the time to share your kind words. I'm pleased to hear that you enjoyed your time with us and all of our team took care of you. Please let us know when you are headed this way again so we may afford you our Crowne Plaza Hospitality on your next trip. Take care, Matthew,... More

Chicago, Illinois
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stayed at your hotel early July on business. The front desk was wonderful to find me a room after hearing my situation with another hotel that I'd booked and had trouble with. The rooms were very comfortable and they were very understanding about my late check out due to flight delay. I would stay there again and again. This... More

Was this review helpful? Yes 1
Matthew K, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Thank you so much for sharing your experience here, Cory! While we're certainly sorry about the situation that led you to us in the first place, we're so glad we could get everything smoothed over for you. We will look forward to seeing you the next time you're in Dallas! Cheers, Matthew, Director of Rooms More

Houston, Texas
1 review
4 of 5 stars Reviewed 1 week ago

Traveled to Dallas for business and was a very busy work days. I had originally booked check in thrusday and out Saturday morning. I found that my stay would be extended thru saturday night so had to book a separate night. When i checked in i was advised that i would have to check out saturday and then back in... More

Was this review helpful? Yes
Matthew K, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

We know that things come up unexpectedly, so we're happy to help smooth things over in any way we can, Hoff! Glad to know we were able to do just that. I'll be sure to pass this along to both Mayuri and Keith. Will you be back in Dallas anytime soon? We'd love to host you again! All the best,... More

2 reviews
5 of 5 stars Reviewed 1 week ago

Even though we had a poor view and the ice machine was broke, the people and rest that we received on our visit was outstanding. Keith and Mayuri were quick to assist us on our trip and very accommodating.

Was this review helpful? Yes
Matthew K, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

What a lovely review, Tammy! So happy to hear that your stay proved to be so relaxing. You have my word that Keith and Mayuri will be hearing from me in regards to their job well-done this week. Hope to see you again soon! Take care, Matthew, Director of Rooms More

Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 1 week ago

Overall it's a decent place. There were only a few things wrong in the room. And they were too minimal to make a difference for me. My one complaint is the shuttle service. However handy it was to get to northpark. They forgot to come get us. Other than that everything was fine. I wanted to make it known that... More

Was this review helpful? Yes
Matthew K, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Thanks for sharing your experience here, Ryan! It sounds like Brad made quite a difference in your stay, and I appreciate you giving him a shout out here. I'll be sure to pass along your kind words. As far as the shuttle, so sorry about that! There must have been a miscommunication between our team, and I apologize if it... More

1 review
1 of 5 stars Reviewed 1 week ago via mobile

After arriving to the 18th floor, I noticed the mismatched furniture and no where to place my bag. After having dinner, in their empty bar, I returned to my room to find two spider crickets in my bathroom. Less than an hour later, another cricket on my bed. I called the front desk and they said it was beetle and... More

Was this review helpful? Yes
Matthew K, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Please accept my sincerest apologies for your most recent experience with us, Bort. While this time of the year in Texas can make pest control a bit trickier, that should never be reflected in your stay, and I'm honestly embarrassed about this. Would you mind getting in touch with me directly with a bit more information? I'd love to look... More

Fairfax County, Virginia
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

In our recent stay there seemed to be miscommunication relative to holding our reservation for check in a day late, leaving us without a room. The front desk person who was checking us in was extremely polite and professional. He recognized and explained the problem to the manager who quickly put us at ease and took care of us. I... More

Was this review helpful? Yes
Matthew K, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

While I'm certainly sorry for the initial miscommunication, I'm so happy we were able to get everything smoothed out in no time, Denise. I'll be sure to let the rest of my team know what a difference they made in your stay. Are you in Texas fairly often? We'll hope to host you again the next time you're in our... More

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed for two nights and it was absolutely great! Started out a lil bumpy at check-in but Aaron straightened everything out and I left the counter with a smile! We only ate breakfast one morning but it was good and the wait staff was ok. The pool had a great view and having a club downstairs is good if... More

Was this review helpful? Yes
Matthew K, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

It sounds like you really got to experience all the great things that Dallas has to offer while you were here, Rosalyn! So happy we were able to offer you a comfortable home base. Thank you for taking the time to write us this great review and give a few of our team members such nice shout outs. I'll make... More

Amarillo, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Crowne Plaza for one night only. The staff was very friendly but we really enjoyed the great attitude from the Valet parking gentlemen Joe. He was very helpful as well as Sassy in the front desk. We will most definetly be staying at the Crowne Plaza Downtown Dallas from now on instead of going to other... More

Was this review helpful? Yes
Matthew K, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Happy to hear we're your new go-to Dallas hotel, Angelica! And even happier to hear that Joe was such a hit! He's pretty great, isn't he? Will you be back in town anytime soon? We're already looking forward to your next visit! Take care, Armando, Front Office Manager More

Owners: What's your side of the story?
If you own or manage Crowne Plaza Hotel Dallas Downtown, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Crowne Plaza Hotel Dallas Downtown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Hotel Dallas Downtown

Address: 1015 Elm St, Dallas, TX 75202
Phone Number:
Location: United States > Texas > Dallas > Downtown Dallas
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Dallas Downtown 3.5*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, IHG, Agoda, Orbitz, Travelocity, Tingo, BookingOdigeoWL, Reservation Counter, Priceline, Despegar.com, Hotels.com, Otel and Venere so you can book your Crowne Plaza Hotel Dallas Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Dallas West End Hotel
West End Hotel Dallas
West End Dallas

243 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (91)
Viewed
Room/suite (29)
Viewed
Bathroom (6)
Viewed
Pool/beach area (5)
Viewed
View from room (5)
Viewed
Hotel & grounds (11)
Viewed
Dining (2)
Viewed
Business center/function rooms (1)
Viewed
Other (32)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (107)
Viewed
Amenities (8)
Viewed
Double Room (21)
Viewed
King Room (20)
Viewed
Pool (12)
Viewed
Restaurants and Bars (17)
Viewed
The Hotel (29)

Management photos: Courtesy of the property manager

Viewed
All management photos (46)
Viewed
Room/suite (12)
Viewed
Hotel & grounds (10)
Viewed
Business center/function rooms (5)
Viewed
Dining (5)
Viewed
Pool/beach area (2)
Viewed
Other (12)

Near Crowne Plaza Hotel Dallas Downtown

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#65 Business Hotel in Dallas
Hotel Class
Official Description (provided by the hotel)
Ideally situated in the heart of downtown, the Crowne Plaza® Hotel Dallas - Downtown provides travelers a home base with a short walk to the Dallas Convention Center and just six miles from Love Field Airport. Contemporary decor, elegant furnishings and signature Crowne Plaza® amenities provide a haven for business and leisure guests alike.Corporate and professional travelers enjoy easy access to the West End, Bank of America Plaza, Uptown McKinney Avenue, Renaissance Tower and Earl Cabell Federal Building. 30,000 sq. ft. of meeting space for up to 600, and perks such as a Crowne Meetings Director, a two-hour RFP response and a Daily Meeting Debrief. Our facility is certainly "The Place to Meet" among hotels in downtown Dallas, Texas and a great place to host a wedding, banquet or reception.Leisure guests also appreciate our hotel's convenient downtown locale. Dallas attractions, such as the West End district, American Airlines Center and the House of Blues, are less than a mile away, so you can easily walk to some of the major Dallas destinations.The Crowne Plaza® hotel Dallas - Downtown meets the needs of our guests with quality amenities, including 24-hour Fitness and Business Centers, an outdoor pool and our THRIVE Restaurant & Nightclub. Take advantage of the complimentary shuttle and sleep well with Crowne Plaza Sleep Advantage® amenities. ... more   less 
Number of rooms
293

Questions & Answers

Questions? Get answers from Crowne Plaza Hotel Dallas Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer