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All 187 Dallas hotels

Crowne Plaza Hotel Dallas Downtown

3.5 of 5 Hotel   |   1015 Elm St, Dallas, TX 75202 (Downtown Dallas)
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Crowne Plaza Hotel Dallas Downtown

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66%
Ranked #87 of 187 hotels in Dallas
A recent review
5 of 5 stars reviewed 5 days ago
Elizabeth C Mesquite, Texas
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533 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (105)
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English first
Plymouth, Michigan
2 reviews
1 of 5 stars Reviewed 2 days ago NEW via mobile

I booked the Crowne Plaza for the final four on April 22, 2013 (stay dates of April 4-8, 2014). I prepaid the reservation and chose the hotel due to its location in downtown Dallas. On March 26, 2014, less than two weeks before my arrival, I was contacted to let me know that the hotel was now “oversold” and I... More

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Mesquite, Texas
1 review
5 of 5 stars Reviewed 5 days ago NEW

Last week work kept me in Downtown Dallas for a couple days straight so i stayed at the Crowne Plaza Hotel. The location was perfect, not only for working but also for walking distance shopping and meals. The hotel itself serves a great breakfast and since it was cold and I didn't want to go out too much, I had... More

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Harrisonburg, Virginia
1 review
1 of 5 stars Reviewed 1 week ago

BEWARE: If you decide to stay at this hotel make sure to lock everything of value up in the safe! My boyfriend and I stayed at the Crowne Plaza this past weekend while we were in Dallas for the Final Four. He arrived Thursday night and I didn't get there until Friday night. Friday during the day when my boyfriend... More

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Ron G, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

I hope you'll accept my sincerest apologies if you felt we weren't doing everything in our power to track down your belongings -- that's certainly not the impression we like to make. While it's not often that things like this happen, we do have certain protocols in place for when they do. I'll be sure to follow up with my... More

Miami, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Just got home from my annual visit to Dallas. This trip I stayed at the Crowne Plaza. The price was right and the room was clean, fresh and comfortable. The room also featured free internet service. Always a plus!! Aaron at the front desk was very helpful, too. All in all, I'm very glad I stayed in this hotel and... More

Was this review helpful? Yes 1
Ron G, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

So happy that your annual trip to Dallas brought you to our door, Sammy! I'll be sure to pass along your compliments to my team -- especially Aaron! We'll look forward to seeing you next year. All the best, Shanna, Manager More

Austin, Texas
Contributor
16 reviews 16 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Booked a room here for the location. The reviews were not the best but I was staying 1 night and really just needed a clean room. Great location for what we needed. We arrived by Amtrak and the hotel was located very close to Union Station. Grabbed a 24hr DART pass and I was good to go. Got some good... More

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Shanna G, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Thank you for the review! We are happy to hear the location of our hotel was great for your trip. We apologize for the inconvenience of the door on the balcony not operating properly and have taken immediate action to ensure this problem will not happen again. We hope to see you back in Dallas and again thank you again... More

utah
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 1 week ago

Ideally located for our downtown convention Self Parking was very easy but it cost money Service was very good. The workers were very nice. Very nice! Workout room was below what we expected The two treadmills were taken when I wanted to use. Not much else The room was nice. Beds are comfortable, tv is good Room a little small... More

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Shanna G, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Thank you for your review! We are happy to hear the service was very good and we highly appreciate you sharing the additional information about your experience at our property. I apologize you felt some of our facilities were not up to your standards and we value your feedback. We hope our great service will be enough to bring you... More

Stillwater, Oklahoma
1 review
4 of 5 stars Reviewed 1 week ago via mobile

The room was a little small and the lady at the front desk was a pretty rude, but Melanie was amazing and would visit again because of her hospitality. Great location!!!!!! Had an excellent time. Would reccomend visiting the 6th floor museum and the park in the art district. During the day they have great food trucks out, super yummy

Was this review helpful? Yes
Ron G, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Thanks for the kind words and for the great tips about what to do in Dallas! I'm sure your fellow reviewers will much appreciate your advice. And of course, thank you for your compliments about Melanie -- I'll be sure to pass them along to her. Hope to see you in Dallas again soon! All the best, Shanna, Manager More

Blackpool, United Kingdom
Top Contributor
82 reviews 82 reviews
48 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have stayed here twice in the last couple of months - it is a very nice Crowne Plaza in downtown Dallas - friendly staff and nice comfortable rooms - very close to some of the popular sites of downtown Dallas such at the Sixth floor museum, JFK memorial and Aqaurium and within walking distance of a few good bars... More

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Ron G, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Thanks for the incredibly informative review, Tony! I'm sure your fellow reviewers will much appreciate the tips about our location and staff. I do hope you got the chance to explore Dallas some while you were here -- the 6th Floor Museum is not to be missed! Take care, Shanna, Manager More

Senior Contributor
38 reviews 38 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Staying downtown for a short weekend. The hotel is old and tired. There was a dinner tray left in hall for over 24 hours outside the room. They provide free shuttle to local spots, which was great. Nice employees. Decent price, good location. So-so.

Was this review helpful? Yes
Ron G, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Thanks for sharing your experience with us! It sounds like our central location was the perfect fit for your visit, and I'm glad our shuttle service was so useful during your stay. I do apologize if you felt our facilities weren't well cared for, though! That's certainly not the impression we want to make, so I appreciate you bringing it... More

Carroll Valley, Pennsylvania
Contributor
11 reviews 11 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Last minute business booking. Hard to find a place with it being spring break in Texas. I Stayed 4 nights. As many have said hotel was dated on the outside. I had no real interaction with the staff, they got me in my room just fine. Having read issues with the onsite nightclub noise I asked to go as high... More

Was this review helpful? Yes 1
Ron G, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Thanks for sharing your experience with us, Michael! It sounds like we were the perfect home-base for your work trip, and I'm happy to hear it. We set a pretty high bar for ourselves and are continually striving to provide a 5-star experience, so if there's anything we could be doing to kick it up a notch, please don't hesitate... More

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Additional Information about Crowne Plaza Hotel Dallas Downtown

Also Known As:
Dallas West End Hotel
West End Hotel Dallas
West End Dallas
Address: 1015 Elm St, Dallas, TX 75202
Phone Number:
Location: United States > Texas > Dallas > Downtown Dallas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #87 of 187 hotels in Dallas
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Dallas Downtown 3.5*
Official Description (provided by the hotel):
Ideally situated in the heart of downtown, the Crowne Plaza® Hotel Dallas - Downtown provides travelers a home base with a short walk to the Dallas Convention Center and just six miles from Love Field Airport. Contemporary decor, elegant furnishings and signature Crowne Plaza® amenities provide a haven for business and leisure guests alike.Corporate and professional travelers enjoy easy access to the West End, Bank of America Plaza, Uptown McKinney Avenue, Renaissance Tower and Earl Cabell Federal Building. 30,000 sq. ft. of meeting space for up to 600, and perks such as a Crowne Meetings Director, a two-hour RFP response and a Daily Meeting Debrief. Our facility is certainly "The Place to Meet" among hotels in downtown Dallas, Texas and a great place to host a wedding, banquet or reception.Leisure guests also appreciate our hotel's convenient downtown locale. Dallas attractions, such as the West End district, American Airlines Center and the House of Blues, are less than a mile away, so you can easily walk to some of the major Dallas destinations.The Crowne Plaza® hotel Dallas - Downtown meets the needs of our guests with quality amenities, including 24-hour Fitness and Business Centers, an outdoor pool and our THRIVE Restaurant & Nightclub. Take advantage of the complimentary shuttle and sleep well with Crowne Plaza Sleep Advantage® amenities. ... more   less 
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