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Crowne Plaza Hotel Dallas Downtown

3.5 of 5 1015 Elm St, Dallas, TX 75202
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Crowne Plaza Hotel Dallas Downtown
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Crowne Plaza Hotel Dallas Downtown
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700 reviews from our community

Traveler rating
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    118
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Anaheim Hills, California
1 review
5 of 5 stars Reviewed yesterday NEW

This hotel is in a great location, within walking distance of so many attractions and good restaurants. Really quiet and restful location for being in the heart of Downtown Dallas. The only thing I didn't like was the bathroom it was tiny. Traveling alone I spend a late afternoon at the Bar which was a good place to hang out... More

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1 review
5 of 5 stars Reviewed yesterday NEW

I had a short bussiness trip, my first time to dallas. After some work, had a chance to relax in the hotel and not having much more to do, hit the thrive lounge. To my good luck the bar tender name Brooke made me feel like at home. Very friendly, professional and good looking lady prepares tasty margaritas, and takes... More

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Folkestone, United Kingdom
Top Contributor
62 reviews 62 reviews
13 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I had a layover in Dallas as I traveled between a holiday in the Caribbean and a funeral in Canada. I didn't want to spend too much money but wanted to be somewhat close to the American Airline Arena as I had tickets to see the Mavericks. Crowne Plaza fit that bill. The valet was courteous, the check-in staff were... More

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Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear laura_in_kent246, Thank you for staying with us here at the Crowne Plaza Dallas Downtown, we wish they had been on better circumstances. We are very aware of the issues with the age of some of our bathrooms and are working daily to update each and everyone with new tile. As for the safe, most of our rooms have safes,... More

Aliso Viejo, California
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

I visited Dallas to attend the trans Canada event. The hotel has a shuttle that will take you to local places close by. The shuttle driver (Joe) was very nice and customer service oriented. Rooms are clean and comfortable. Breakfast could be better. Over all I would recommend this hotel.

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Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear DanE, Thank you for staying with us here at the Crowne Plaza Dallas Downtown, and for taking the time to review our property. We especially appreciate you mentioning Joe, he will be rewarded for leaving such a wonderful impression upon our guests. Thank you again, we hope to see you again. Sincerely, Brian Angerer Front Office Manager Crowne Plaza... More

Austin, Texas
Reviewer
4 reviews 4 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This hotel was a great price for being located in downtown Dallas. The location was close to the conference I went to and had a shuttle that took me there and picked me up. My room was clean and the beds were very comfortable. The front desk staff were very helpful with all the questions I had. The self-park garage... More

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Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Pam0404, Thank you for staying with us here at the Crowne Plaza Dallas Downtown, and for the wonderful review of our property. We appreciate the kind comments and the high rating and we hope we can serve you again soon. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown More

Atlanta, Georgia
1 review
3 of 5 stars Reviewed 1 week ago

I am a front desk agent at another hotel so I know the difficulties of working at the desk and I always try to give the benefit of the doubt to the staff. Upon checking in, the valet was so nice and quick. Whenever I need my car or forgot something in it, they pulled the car around quickly. The... More

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Matthew K, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Sorry your room wasn't as comfortable as it could have been, Amber -- we hate to disappoint any of our guests, let alone someone so experienced with great hospitality. While we're sure there really weren't any kings available, checking anyway wouldn't have been a problem -- sorry we didn't take that extra step for you (we'll be sure to start... More

Bound Brook, New Jersey, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

The Crowne Plaza in downtown Dallas is an unexpected surprise. 1 block from the West End Dart station and the bus station, it's possible to get to several shopping centers as well as DFW airport in short order with minimal wait. There is also valet parking as well as cab service available. The hotel staff is wonderful. Some, like Donna... More

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Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Debbie L, Thank you so much for staying with us at the Crowne Plaza Dallas Downtown, and for the wonderfully pleasant review of our property, staff, and all of our services. We truly appreciate such kind words and detailed representation of the experience we are trying to give all of our guests. We look forward to future visits from... More

Oklahoma City, Oklahoma, United States
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A work colleague and I stayed here while attending a conference. The hotel was easy to find, and the parking garage was connected to the hotel. The lobby was clean and the staff was accommodating. Our room was clean and tidy. However, the room had one king size bed, and one full size bed which was odd. We were tired... More

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Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Peg H, Thank you so much for staying with us at the Crowne Plaza Dallas Downtown, and thank your colleagues as well. We appreciate you taking the time to review our property on TripAdvisor and letting the world know about your honest experience with us. We hope to see you again, Sincerely, Brian Angerer Front Office Manager Crowne Plaza... More

Ponte Vedra Beach, Florida
Top Contributor
206 reviews 206 reviews
39 hotel reviews
336 helpful votes 336 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was a little leery of staying here after reading the reviews, but decided to chance it due to the excellent price (compared to other downtown hotels) and the location (within walking distance to the convention center). I am so glad I did. Check-in was fast and courteous. The lobby was large and there were always people lounging in there.... More

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Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear StarfishandSeashells , Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your wonderfully detailed and hones review of our property. We truely appreciate you letting us know about your experience and the issues that you did find wrong with your room. Without your comments we would not be able to correct them for the... More

Phx, AZ
Contributor
19 reviews 19 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very fine stay in a nice room, nice hotel, nice staff. Maybe not a five diamond hotel, as some reviews compared it to, but very comfortable and would be a top choice for any of our returns to Dallas. Better than the price we booked it for. Three family members stayed here in two rooms. The hotel staff was very... More

Was this review helpful? Yes
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear homerrocks, Thank you so much for staying with us at the Crowne Plaza Dallas Downtown, and for such a very wonderful review of our property. We appreciate all of the kind words and look forward to future visits from you and your family. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown More

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Additional Information about Crowne Plaza Hotel Dallas Downtown

Address: 1015 Elm St, Dallas, TX 75202
Phone Number:
Location: United States > Texas > Dallas > Downtown Dallas
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Hotel Dallas Downtown 3.5*
Number of rooms: 293
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Also Known As:
Dallas West End Hotel
West End Hotel Dallas
West End Dallas

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