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Crowne Plaza Hotel Dallas Downtown

3.5 of 5 1015 Elm St, Dallas, TX 75202
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Crowne Plaza Hotel Dallas Downtown
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Crowne Plaza Hotel Dallas Downtown
Crowne Plaza Hotel Dallas Downtown
Crowne Plaza Hotel Dallas Downtown
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752 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Regina, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed at the Crowne Plaza,,,,after reading all the negative reviews I was very nervous about staying here. Let me get to the good and bad. Good-- Front desk staff,, most excellent, helpful and courteous , willing to help with anything. -- Keith, the front concierge , possibly the nicest guy on earth and willing to do anything for you... More 

Was this review helpful? Yes
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Carmen S, Thank you for staying with us at the Crowne Plaza Dallas Downtown...where your success matters. We appreciate your comments and the four star rating. We are definitely working on the odor that we have found on the 18th and 19th floor. We have discovered that it emanating from the carpet pad, which we are working to replace.... More 

Boston, Massachusetts
Top Contributor
120 reviews 120 reviews
18 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Stayed for a business trip and found the hotel more than satisfactory for this purpose. The person at the check in desk was a little frosty, but that was the only complaint with the staff. The room was plain and well lived in, but again, fine for a business trip. If your looking for relaxation, perhaps a higher priced room... More 

Was this review helpful? Yes
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear benny3345, Thank you for staying with us at the Crowne Plaza Dallas Downtown, and for your comments. We will take every item and find an answer and a solution. We will find the cause for the A/C issue to insure it does not happen again. Thank you again, and we hope to see you again soon. Sincerely, Brian Angerer... More 

Contributor
14 reviews 14 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Based on some of the more recent reviews of this hotel I had read, I was a little concerned about how our stay would be. I think the awful reviews I've read were a bit unfair - it is certainly not up to usual standards but its not a bad hotel. The good: - inexpensive compared to other hotels in... More 

Was this review helpful? Yes
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Alarrimo, Thank you for staying with us at the Crowne Plaza Dallas Downtown, and for defending us against some of the more recent reviews of our property. We agree with you that we may not be the newest or most up to date property in downtown Dallas, but we do have the best location, the best staff, and are... More 

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

MY STAY at this location was hands down the worst stay at a hotel I've ever experienced. There were bugs in my room and a wistle from the window that kept me awake.. great location but terrible service. There was a woman at the front desk that wreaked of marijuana as if she had it in her pocket. I would... More 

Was this review helpful? Yes 2
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear brendaHawthorne72, Thank you for staying with us at the Crowne Plaza Dallas Downtown, and for taking the time to let us know about your unsatisfactory experience. We sincerely apologize about the issues with the window whistling in your room with the wind, and whatever bug was in your room. We wish you would have let us know about this... More 

Halifax, NS
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 1 week ago

This property is a good value hotel in downtown Dallas. Steps to JFK site and historic district. They provide a local shuttle and have a nice bar and restaurant. Staff is friendly and helpful. Unsure what else you want for $100 or so. Ask for a larger quiet room as the rooms near the elevator are noisy.

Was this review helpful? Yes
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear HavanaClub11, Thank you for staying with us at the Crowne Plaza Dallas Downtown, and for your wonderful five star review of our property. We are very pleased that we were able to go beyond your expectations, as it appears in this case, and we agree with you that we are a value for the downtown area. Thank you again... More 

2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

I have to recommend this hotel to anyone that loves all the conveniences of downtown dallas. My girlfriend and I spent weekend in a beautiful suite with the most amazing view of the dallas skyline. The staff was very friendly and helpful from the time we arrived. Our short visit to the bar was something to remember with such a... More 

Was this review helpful? Yes
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Leonardo G, Thank you for staying with us at the Crowne Plaza Dallas Downtown, and for the five star review. We appreciate all of your comments regarding our staff, and will be sure to share them with everyone, especially Brooke, Amanda, and the Chef. We look forward to your next visit as well, and hope we can always meet... More 

Sydney, Australia
Contributor
17 reviews 17 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have just finished my stay at the Crowne Plaza in Dallas. My partner and I in one room and my parents and brother in the other. It was a bit of a shame when we walked in the room and saw 2 very small beds when we booked a king bed. By the resorts reply to another review, they... More 

Was this review helpful? Yes
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Amy M, Thank you for staying with us at the Crowne Plaza Dallas Downtown. We are very sorry to hear that you did not get the bed type you requested. Though we do not know which room you were actually in, we will research your comment regarding bed size, because all of our beds are classified as double or... More 

San Diego, California
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Had a great stay at this Crowne. The staff were friendly and helpful. The room was clean and comfortable. I did not have any issues during my stay. Dinner in the restaurant was pleasant and the food was great. Very affordable price.

Was this review helpful? Yes
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Bill K, Thank you for staying with us at the Crowne Plaza Dallas Downtown...where your success matters. We are very glad that you enjoyed your stay with us and the food in our restaurant. We look forward to many returns, and hope we go beyond your expectations every time. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown More 

Sherman, TX
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 2 weeks ago

First the positive...I was a little worried from some of the more recent reviews, but my worries were short-lived once I saw the room. We had a King Leisure room, and it was nice and clean. The bed was comfortable, and there was plenty of room. I requested a very quiet room, so we were on the 19th floor, away... More 

Was this review helpful? Yes
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear JDHSherman, Thank you for staying at the Crowne Plaza Dallas Downtown, and for you comments and rating regarding your stay with us on Valentine's Day. We are very sorry you had to wait to check-in, but the truth is that we had so many early arrivals throughout the day, it caused us to fall behind leading to delayed check-in.... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Dirty!! Rude employees! Did not receive the room we had booked (a king bed) and they did not accommodate when we asked about it (so my husband and I slept in separate twin size beds on Valentine's Day). TV didn't work when we got to room "roof top pool" was very unimpressive! It was on 9th floor! I hope no... More 

Was this review helpful? Yes 2
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Soonershel, Thank you for letting us know about your poor experience with us at the Crowne Plaza Dallas Downtown. We do apologize, but since we do not know exactly who you are we cannot directly respond to all of your comments regarding the accuracy of your room type. We understand that you are upset about not receiving a king... More 

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Additional Information about Crowne Plaza Hotel Dallas Downtown

Address: 1015 Elm St, Dallas, TX 75202
Phone Number:
Location: United States > Texas > Dallas > Downtown Dallas
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Hotel Dallas Downtown 3.5*
Number of rooms: 293
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Also Known As:
Dallas West End Hotel
West End Hotel Dallas
West End Dallas

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