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Crowne Plaza Hotel Dallas Downtown

3.5 of 5 1015 Elm St, Dallas, TX 75202
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Crowne Plaza Hotel Dallas Downtown
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Crowne Plaza Hotel Dallas Downtown
Crowne Plaza Hotel Dallas Downtown
Crowne Plaza Hotel Dallas Downtown
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733 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Oklahoma City, Oklahoma
1 review
5 of 5 stars Reviewed 2 days ago NEW

Did not like the parking garage but the hotel was very classy. We ate out the first day but the hotel buffet is cheaper than fast food. Loved that it was very close to everything we were doing but a bit loud. The room was nice. The fitness room was small but convenient. I recommend the Ross Perot Museum.

Was this review helpful? Yes
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Randy R, Thank you for your wonderful comments about the Crowne Plaza Dallas Downtown. We are sorry you did not find the parking garage appealing, but what can we say it is a garage. We appreciate the five star review and the fact that you could be you during your stay and visit some terrific museums. Thank you again... More 

Bridgeport, Connecticut
Senior Contributor
40 reviews 40 reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed here for business overnight. It is convenient to a lot of downtown Dallas locations and great restaurants. The room was generally comfortable. The climate control was really loud and kept weirdly turning on. The gym was not useable so the hotel paid for me to use a nearby gym which was nice. This hotel got the job done for... More 

Was this review helpful? Yes
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Christine E, Thank you for taking the time to review the Crowne Plaza Dallas Downtown. We are happy that we were able to get the "job done" for you. We appreciate your comments and will look into the issue with the climate control, so we can correct it for the next guest. Thank you again so much for staying... More 

Padua, Italy
Senior Contributor
40 reviews 40 reviews
7 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I booked this Hotel on the Internet for a short business trip last January. The staff is very kind, especially people in the Hotel hall. The room was clean, silent and comfortable. Free wi-fi everywhere: good and fast. Once you check in they give you a 20% off coupon for a dinner at the Hotel Restaurant, which is good but...... More 

Was this review helpful? Yes 1
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Julia197777, Thank you for taking the time to rate and review the Crowne Plaza Dallas Downtown. We truly appreciate your patronage and honesty in regards to your experience with us. The detail of your experience lets future guests know what all is going on in this very "happening" Crowne Plaza. We hope you will come and visit us again... More 

Baltimore, Maryland
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We loved this hotel! This was our first time to Dallas. The location was perfect since it is right in the middle of everything downtown. The front desk staff were great! We arrived early due to an early flight and they offered to store our luggage so that we could start exploring the area. Any questions we had over the... More 

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Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear GRAMWatkins, Thank you for taking a moment of your time to write such a complimentary review of the Crowne Plaza Dallas Downtown. We appreciate every word and find it motivating to know when our efforts in service translate over to the guest. We look forward to future visits and hope to see you again soon. Sincerely, Brian Angerer Front... More 

New Albany, Ohio
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We stayed here for the college football championship. Great decision as hotel was clean and comfortable.. Great value and rooms and amenities were very nice. Staff was helpful with every request we had and restaurant and bar were also top notch. As previous review stated, Brooke in the bar is top notch! We would definitely stay here again.

Was this review helpful? Yes
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear ScottO702, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your gracious four star review. We appreciate the time it takes to respond and/or write these reviews, so we know we must be doing something right. We look forward to future visits and comments from you and all of our guests. We will share... More 

Ottawa, Canada
Contributor
13 reviews 13 reviews
12 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We stayed one night to take in a hockey game at American Airlines Center. The staff were very friendly and helpful during check-in. Our room on the 10th floor was comfortable, clean and quiet, and we had a great view. After a walking tour of the area we walked from the hotel to the AA Center. Very convenient! After the... More 

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Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Paul M, Thank you for staying with us at the Crowne Plaza Dallas Downtown, and for your wonderful four star review. We are very happy that you had such a nice visit with us, and had such a nice experience that you wrote about it. We hope to see you again, and again thank you. Sincerely, Brian Angerer Front... More 

Ames, Iowa
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Stayed here for a weekend in December and was very surprised at how nice everything was in the hotel. The rooms were very quiet and the staff was excellent. Had a few drinks and dinner at the hotel bar. The bartender and staff were very friendly and fun to talk to. The rates were also very reasonable for being downtown... More 

Was this review helpful? Yes 1
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Julie P, We, at the Crowne Plaza Dallas Downtown, would like to take a moment and thank you for staying with us, and for your four star review of our property. We are very glad that you enjoyed our staff and services, and that you found us such a value. We look forward to seeing you again. Sincerely, Brian... More 

Milwaukee, Wisconsin
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I expect better from Crowne Plaza. Our stay at the Crowne Plaza downtown Dallas was disappointing. On the positive side, the staff was welcoming and helpful. The Lobby area looks quite nice. From there everything else was just okay. Here are a few of the things that were disappointing: The bathroom was so small-the door didn't even close because it... More 

Was this review helpful? Yes 1
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear ChillinandRelaxin, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your comments regaurding your stay and disatisfaction with us. We want to take this opportunity to apologize for your experience, as this is not our average level of service or experience that we want to give our guests. We are not by any means... More 

Kingston-upon-Hull, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Crowne Plaza on our little trip around the US on a budget. First of all, the staff were very welcoming and friendly towards us two English lads. The guys at the door/valet were brilliant and sorted us taxis when we needed, to go to the shooting range, The Doors venue and Medieval Times. We were on... More 

Was this review helpful? Yes 1
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear James L, Thank you for staying with us during your visit to the US, Texas, and Dallas specifically. We, at the Crowne Plaza Dallas Downtown, want to let you know we appreciate your comments and extreme satisfaction with/about us. Thank you again for all of the wonderful comments, we hope you will choose us again on your next visit... More 

Woodland, California
2 reviews
4 of 5 stars Reviewed 3 weeks ago

My stay was enjoyable. Bellman &staff greeted us with a friendly and positive manner from the start and remained this way to the end of our stay. The bed was very comfortable and pillows were awesome too. WIFI was a little slow but not a big deal. I had a good experience, will stay here again if needed, would recommend... More 

Was this review helpful? Yes
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear manchuck2015, Thank you so very much for staying with us at the Crowne Plaza Dallas Downtown, and for your wonderful four star review. We look forward to seing you again and your recommendations. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown More 

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Additional Information about Crowne Plaza Hotel Dallas Downtown

Address: 1015 Elm St, Dallas, TX 75202
Phone Number:
Location: United States > Texas > Dallas > Downtown Dallas
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Hotel Dallas Downtown 3.5*
Number of rooms: 293
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Also Known As:
Dallas West End Hotel
West End Hotel Dallas
West End Dallas
Hotel Style:
#66 Business Hotel in Dallas

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