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Crowne Plaza Hotel Dallas Downtown

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1015 Elm St, Dallas, TX 75202
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Crowne Plaza Hotel Dallas Downtown
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Crowne Plaza Hotel Dallas Downtown
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845 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
1 of 5 stars Reviewed yesterday NEW via mobile

We booked this hotel so we could swim and watch the fireworks. Upon check in we were told the pool was rented out. We questioned it and the staff told us well you can pay $5 to swim. Irritated but thought ok fine. When going to the pool security guards were everywhere, lots of alcohol, loud music with curse words... More 

Was this review helpful? Yes
Rockport, Indiana
5 of 5 stars Reviewed 2 days ago NEW

This hotel has a great staff and is a nice walk from the 6th floor museum. Don’t want to walk? No problem, as this hotel at the time we stayed there offered a courtesy shuttle to any location in a couple mile radius (locations we used the shuttle for included the Dallas World Aquarium and Hard Rock Café). Want to... More 

Was this review helpful? Yes
Philadelphia, Pennsylvania
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

the hotel was dirty with large commercial dryers going on the upper floors the entire 4 days of my stay. The from desk recommended restaurants in the area that were too expensive and or not good . The food at the hotel was terrible.. (breakfast -they have danish and bagels wrapped in saran wrap because it was old 14.99 for... More 

Was this review helpful? Yes 1
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This hotel had one of the largest rooms I've ever been in. Very clean and even though it was close to the airport very quiet. The breakfast that was served was excellent. The employees where very hospitable. I would recommend it to everyone!!!

Was this review helpful? Yes
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Rhvick2014, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your five star review. We apreciate your comments and look forward to future visits. Thank you again for staying. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown More 

Kansas City, Missouri
4 of 5 stars Reviewed 5 days ago NEW

The staff was very friendly & helpful . Overact the hotel was clean and updated which is good. The gentleman at the front desk gave us an up graded room, which was GREAT. Would we stay there again yes!!

Was this review helpful? Yes
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Walker2001, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your friendly four star review. We are glad that you enjoyed your stay and the upgraded room. Thank you again for your comments. We wish you many happy returns. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown More 

Level Contributor
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Visited Dallas in May 2015 for my girlfriend's bday. We surprised her with a hotel and a planned weekend. The hotel was great and the location wasn't bad. The price was really good.. The staff at the Crowne Plaza was good.

Was this review helpful? Yes
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Bertina R, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your Celebratory five star review. We are glad that you were able to surprise your girlfriend for he birthday with an enjoyable stay. Thank you again for your comments and for staying with us. We wish you many happy returns. Sincerely, Brian Angerer... More 

New Mexico
Level Contributor
99 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Staff very friendly and helpful External outside noise from street, is carried up to 16th floor. Nice area , with restaurants and shopping within walking distance. Clean and very good beds. Parking garage is ok, but do not expect to put a 3/4 ton pickup in there...no go.. you are stuck with Valet parking at $24/day as there is no... More 

Was this review helpful? Yes 1
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear jshanson, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your Great four star review. We are glad you were able to enjoy your stay, thanks to our friendly staff, even if there were a few negatives. Thank you again for staying with us and your comments. We hope to see you again. Sincerely,... More 

Porto Alegre, RS
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

rooms are nice, clean and comfortable. breakfast at hotel is expensive and very poor. there are lots of nice restaurants they are better options. Carpets on my floor (9th) seems to be dirty and old, inside room was ok

Was this review helpful? Yes 1
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Dighero, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your four star review. We are sorry you found our breakfast expensive and carpet on the 9th floor dirty. We will look into these areas, because we value your opinion and want to improve for your next visit. Thank you again for staying with... More 

Dallas, Texas
1 review
5 of 5 stars Reviewed 6 days ago NEW

I had an awsome stay at this hotel it was my birthday weekend, James at the front desk was the best, he made sure I was ok with my room and the first room we didn't get the room view that I wanted, so I went back down to the desk and James switched my room with no problem. James... More 

Was this review helpful? Yes
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear 55happycamper, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your comments. We will definitely let James know that he ROCKS and reward him for his efforts. Thank you again for staying with us, and we wish you many happy returns. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown More 

San Antonio, Texas
1 review
5 of 5 stars Reviewed 1 week ago NEW

The location is ideal for federal employees traveling to the city. Parking facility next to the hotel. Quiet. The staff will do their best to help, tweaking some minor errors that other staff make, probably from inexperience. I was well satisfied with the room, the location, the restaurant, and the bar. My thanks to Bradley for his help.

Was this review helpful? Yes
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear John B, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your Very Fine Five Star Review. We are glad you enjoyed your stay and that Bradley was able to satisfactorily assist you. Thank you again for your comments and for staying with us. We wish you many happy returns. Sincerely, Brian Angerer Front... More 

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