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Crowne Plaza Hotel Dallas Downtown

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1015 Elm St, Dallas, TX 75202
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Crowne Plaza Hotel Dallas Downtown
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967 Reviews from our TripAdvisor Community

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Atlanta, Georgia
Level Contributor
44 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

The room was well maintained, all fixtures were clean, working and stylish. For an old downtown city hotel, I was surprised. From the bell captain, desk clerks and the housekeeping team, they help and smile. The breakfast room was understaffed today, so at 8 am I had to clean my own table and roll my own silverware. The buffet tasted... More 

Helpful?
Thank Frank S
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Frank S, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your four star experience. We appreciate the feedback and are glad you enjoyed the services provided by our bell, front desk, and the housekeeping team. We must apologize for the breakfast experience you had from all aspects of service, there is no... More 

Liberty Hill Texas
Level Contributor
66 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Great spot close to the convention center downtown. We were at a volleyball tournament and needed something to save us from driving cars back and forth. Nice amenities and clean rooms. I would recommend it and will stay here next time we are in town

Helpful?
1 Thank JasonTuggle
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Jason Toggle, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your four star experience. We appreciate the feedback and are glad we were the location you needed to save you some driving with nice amenities and clean rooms. Thank you again for staying with us and sharing your experience. We wish you... More 

Normal, Illinois
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 1 week ago

I stayed the night of January 29, 2016. I was in Dallas for a stair race at the BOA building. When I checked in I asked for directions to the stairs to my room. The door to the stairs was next to the valet parking. However, once I reached the second floor there were no lights in the stairwell. I... More 

Helpful?
1 Thank Susan L
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience with us. We apologize for the condition that you found the two front stairwells and are taking immediate action to confirm, deny and/or rectify any malfunctioning lighting, and will also look into why you were able to get out onto the guestroom floors... More 

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Tyler, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

You can't get a better deal or location. Staff was great. An older property but it is downtown. Walk to the Westend for great foods and libations. Location, location, location. Will stay here again. Oh, and Nieman's is just up the block.

Review collected in partnership with this hotel

Helpful?
Thank Levystevy
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Levystevy, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your five star experience. We appreciate the feedback and are certainly glad that you had such a wonderful experience with our staff and location. Thank you again for staying and sharing with us. We wish you many happy returns. Sincerely, Brian Angerer Front... More 

Milwaukee, Wisconsin
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Nice hotel in downtown Dallas. They have shuttles to airport. Staff is nice. Hotel is reasonably clean. My room had a nice view also. I did not have my car with me so i am not sure about parking. Room was quite i had a good sleep. Overall good experience.

Helpful?
Thank deryamehmet
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your four star experience. We appreciate the feedback and are so glad that you had a good sleep and a good experience with us. Thank you again for staying with us and sharing. We wish you many happy returns. Sincerely, Brian Angerer... More 

West Yarmouth
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I made an online reservation more than 30 days in advance of my arrival which was confirmed. 10 days prior to my arrival I received an email stating they would not be able to honor that reservation and tried to book me into another one of their hotels on the other side of town. I chose this hotel for its... More 

Helpful?
Thank Sandra M
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and sharing your experience. We appreciate the feedback and will strive to improve upon your shared experience. We are lucky to have an owner who is deeply involved and concerned about the experience of our guests, and he hears all of your concerns. Currently we... More 

Alameda, California
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I didn't spend much time here to dislike the place but from what I saw it was not bad. Good value & good amenities. Good location just steps from light rail & a short walk from the dying west end market place. There's so much more to see from this place but it would require ride sharing. I might stay... More 

Helpful?
Thank Edgar B
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and sharing your experience. We appreciate the feedback and will strive to improve upon your shared experience. We are lucky to have an owner who is deeply involved and concerned about the experience of our guests, and he hears all of your concerns. Currently we... More 

Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I stayed at the Downtown Crowne Plaza for the first time last weekend. The property was nice, the location was great and Trip at the front desk was exceptional! Crowne Plaza always delivers a wonderful experience!

Helpful?
Thank Dawn H
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and sharing your experience. We appreciate the feedback and will strive to improve upon your shared experience. We are lucky to have an owner who is deeply involved and concerned about the experience of our guests, and he hears all of your concerns. Currently we... More 

Austin, Texas
Level Contributor
56 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

The Crowne Plaza downtown Dallas has to be one of the worst hotel experiences I've ever had. I came to the hotel for business purposes and immediately was confronted with a room that smelled of disinfectant and a telephone that did not work on the desk in the room. The room is furnished in a dreary drab fashion and the... More 

Helpful?
Thank DLPAustin
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and sharing your experience. We appreciate the feedback and will strive to improve upon your shared experience. We are lucky to have an owner who is deeply involved and concerned about the experience of our guests, and he hears all of your concerns. Currently we... More 

Ottawa, Canada
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We are IHG members and as such will seek to stay at affiliated hotels. We chose the Crowne Plaza Dallas Downtown based on a good experience with the Crown Plaza Toronto Airport. We could not have been more surprised at the difference in quality. First of all this property is in grievous need of an overhaul. It is definitely showing... More 

Helpful?
2 Thank Darren_Cindy
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and sharing your experience. We appreciate the feedback and will strive to improve upon your shared experience. We are lucky to have an owner who is deeply involved and concerned about the experience of our guests, and he hears all of your concerns. Currently we... More 

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