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Crowne Plaza Hotel Dallas Downtown

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1015 Elm St, Dallas, TX 75202
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Crowne Plaza Hotel Dallas Downtown
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875 Reviews from our TripAdvisor Community

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Traveler rating
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    162
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sydney, Australia
Level Contributor
4 reviews
3 of 5 stars Reviewed 2 days ago NEW

I stayed here for 2 nights when killing time in Dallas and that was plenty. Perhaps because I was put in a handicapped room, the bathroom was very inconvenient - no place to put your things but the back of the toilet (and there's no toilet lid so better hope nothing falls in), sink faucet is too low so you... More 

Was this review helpful? Yes
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear SEikner, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We are not sure when the date of your actual stay was, but we do have lounge chairs our on the pool deck and would only rent the ADA rooms to someone who did not reserve it was the last option... More 

Midland, Texas
Level Contributor
17 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

When we arrived for check in at the hotel we were surprised at how well the old hotel had been kept up. When checking in I was asked if I wanted to pay for parking on my room account for $24 a day. I told them no I would pay the $16 a day when we checked out tk save... More 

Was this review helpful? Yes
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Rudy U, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your four star review. We are glad that you enjoyed your stay and sorry if there was some miscommunication regarding the parking charges. We appreciate you sharing your experience with us and wish you many happy returns. Sincerely, Brian Angerer Front Office Manager... More 

Cape Coral, Florida
Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Great hotel from the sense of location, amenities, good service and very comfortable room. We loved Brooke in the Bar area, she has good advice for places to go and see, most of the areas in the lobby and Resturant were very cold with a/c bring a sweater. They charged us for a courtesy tide to Bush Library of $20.00... More 

Was this review helpful? Yes
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear P1rate, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your four star review. We appreciate you sharing your experience with us. We are sorry if you felt parking was expensive, but compared to other overnight locations and hotels ours is economical. Thank you again for staying with us and for sharing. Sincerely, Brian... More 

Spearman, Texas
Level Contributor
5 reviews
5 of 5 stars Reviewed 5 days ago NEW

We will be here again. After traveling the world in the Army, I am proud to be an American and your hotel promotes this. This hotel is near everything important in Dallas. Best Anniversary present we could have ask for. Thank you all!!!

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Robert J, Thank you for staying with us at the Crowne Plaza Dallas Downtown and celebrating your 27th Anniversary and experience with us. We are glad you found us the perfect gift for your anniversary, and really do appreciate you sharing your experience with all of us. Thank you again for staying with us and for your comments. We... More 

Longview, Texas
1 review
4 of 5 stars Reviewed 6 days ago NEW

Awesome staff and very friendly. Great location. Room service was very quick and the meal was delicious. Hope to be able to go stay there again. I will definitely be recommending this hotel to my friends, family and coworkers!

Review collected in partnership with this hotel

Was this review helpful? Yes
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear pamlabay, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your great four star review. We are happy that you enjoyed your stay with us and can recommend us. We also appreciate you sharing your experience with us. Thank you again for staying and we wish you many happy returns. Sincerely, Brian Angerer Front... More 

Level Contributor
37 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

was able to book a room here on less than one hour notice. Room was ready , clean and the hotel was in great shape. The staff was courteous and helpful when asked about suggestions for food. Visited the on site bar and had a good experience there as well. Valet parked the cars out of sheer convenience and had... More 

Was this review helpful? Yes
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Stacy J, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your five star review. We are glad you enjoyed your stay and appreciate you sharing your experience with all of us. Thank you again for staying. We wish you many happy returns. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown More 

Sydney
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago

A nice enough hotel. Not overly flash. Position is not bad. Best thing is proximity to the tram that connects to the airport. The staff were helpful and friendly. The cost was quite reasonable. I would recommend it.

Was this review helpful? Yes
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Nemothelonely, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your comments. We are glad that you found us convenient and friendly. Thank you again for staying with us and for sharing your experience. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown More 

Blanchard, Oklahoma
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I had a nice stay at The Crowne Plaza Hotel Downtown. Our room was not ready at the 3pm check but it wasn't a big deal. There is a nice lounge to get a cold drink and relax while waiting. When our room was ready the gal from the front desk came and got us. I thought... More 

Was this review helpful? Yes
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Vicki H, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your nice four star review. We are glad that you enjoyed your stay and a cold drink while you waited for your room. We are sorry for any delay in preparing for your arrival and any inconvenience it may have caused. Thank you... More 

Los Angeles, California
1 review
5 of 5 stars Reviewed 1 week ago

I stayed at Crowne Plaza  with my wife and 12-year-old daughter. We were pleasantly surprised at how nice the hotel is. Awesome customer service. Close to restaurants and lots of scenery. My wife was pretty amazed that I had booked a nice hotel like this. They could update some things but we all know in do times all hotels update.... More 

Was this review helpful? Yes
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear manouch c, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your nice five star review. We are so very glad that you and your family enjoyed your stay with us. We also like the fact that you were able to impress your family for booking such a nice hotel Thank you again for... More 

Lubbock, Texas
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We had an awesome stay. I can not express enough how impressed I was with the entire staff. Everyone was so helpful. Brooke is the best!!!We had a club room with an amazing view. The hotel is older but it still had a great vibe to it. This is our new place to stay when we are in Dallas.

Was this review helpful? Yes 1
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear travelbugO1, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your lovely five star review. We are very glad that you loved your stay, our location, our staff and the vibe of our hotel. Thank you again for staying with us. We wish you many happy returns. Sincerely, Brian Angerer Front Office Manager Crowne... More 

Hotel Review Summarization

What travelers say

  • Very nice(7)
  • Parking garage(7)
  • CUSTOMER SERVICE(4)
  • Convention center(4)
  • Front desk staff(4)
  • Friendly and helpful(3)
  • Breakfast buffet(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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The Hotel (29)

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Other (24)
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