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All 187 Dallas hotels

Crowne Plaza Hotel Dallas Downtown

3.5 of 5 Hotel   |   1015 Elm St, Dallas, TX 75202 (Downtown Dallas)
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Ranked #87 of 187 hotels in Dallas
A recent review
5 of 5 stars reviewed 2 days ago
luz l San Dimas, California
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538 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
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English first
San Dimas, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

took my family to Dallas for the Mavs for the season closer. we wanted a hotel located near the AAC and this hotel is the perfect location not only was it walking distance to the game but game us many choices for moderately priced restaurants and great shopping. our rooms were clean and fresh and offered everything we needed during... More

Was this review helpful? Yes 1
Princeton, Illinois
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Randy at the Crown Plaza went well over and above in his assistance with a problem that I had. I have traveled the world and have yet to be treated as excellent as I was by Randy. I will tell every one in the future of this place and the service.

Was this review helpful? Yes 1
1 review
4 of 5 stars Reviewed 4 days ago NEW via mobile

We were very happy with our stay! Everything was so clean, our room had amazing views, and the breakfast was awesome! Stacey as well as the rest of the staff were so very kind! Highly recommend this place! We will be back! Thank you!!

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Oklahoma City, Oklahoma
1 review
5 of 5 stars Reviewed 4 days ago NEW

I stayed at the Crowne Plaza Dallas Downtown on a business trip and was very impressed by the service I received. The welcoming courtesy and the efficiency of the lady at the reception Stacey McVickers was very refreshing after a long day of work. The hotel is located conveniently in down town and is very clean with a handy car... More

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Tyler, Texas
1 review
5 of 5 stars Reviewed 4 days ago NEW

This is the place to stay! From check in to check out my family and I felt right at home! Ask for Justin, Dale, or Kris. These young gentlemen will bend over backwards to make your stay as comfortable as possible! This hotel also has free wifi that actually works! Other things offered are a roof pool but it's not... More

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Plymouth, Michigan
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW via mobile

I booked the Crowne Plaza for the final four on April 22, 2013 (stay dates of April 4-8, 2014). I prepaid the reservation and chose the hotel due to its location in downtown Dallas. On March 26, 2014, less than two weeks before my arrival, I was contacted to let me know that the hotel was now “oversold” and I... More

Was this review helpful? Yes 1
Ron G, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

I appreciate you reaching out about your experience here, Kibosch. I have no doubt that this was incredibly frustrating for you, and I hope you'll accept our sincerest apologies. We definitely dropped the ball on scheduling based around our capacity, and I want you to know that we don't make a habit of doing that. If there's anything I can... More

Mesquite, Texas
1 review
5 of 5 stars Reviewed 1 week ago

Last week work kept me in Downtown Dallas for a couple days straight so i stayed at the Crowne Plaza Hotel. The location was perfect, not only for working but also for walking distance shopping and meals. The hotel itself serves a great breakfast and since it was cold and I didn't want to go out too much, I had... More

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Ron G, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

I couldn't be happier to hear that you felt right at home with us, Elizabeth! Driving back and forth for work can definitely take its toll, so I'm glad we were able to offer up a home base. I'll be sure to pass along your compliments to our team -- they'll be thrilled to know they made such a difference!... More

Harrisonburg, Virginia
1 review
1 of 5 stars Reviewed 1 week ago

BEWARE: If you decide to stay at this hotel make sure to lock everything of value up in the safe! My boyfriend and I stayed at the Crowne Plaza this past weekend while we were in Dallas for the Final Four. He arrived Thursday night and I didn't get there until Friday night. Friday during the day when my boyfriend... More

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Ron G, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

I hope you'll accept my sincerest apologies if you felt we weren't doing everything in our power to track down your belongings -- that's certainly not the impression we like to make. While it's not often that things like this happen, we do have certain protocols in place for when they do. I'll be sure to follow up with my... More

Miami, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Just got home from my annual visit to Dallas. This trip I stayed at the Crowne Plaza. The price was right and the room was clean, fresh and comfortable. The room also featured free internet service. Always a plus!! Aaron at the front desk was very helpful, too. All in all, I'm very glad I stayed in this hotel and... More

Was this review helpful? Yes 1
Ron G, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

So happy that your annual trip to Dallas brought you to our door, Sammy! I'll be sure to pass along your compliments to my team -- especially Aaron! We'll look forward to seeing you next year. All the best, Shanna, Manager More

Austin, Texas
Contributor
16 reviews 16 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Booked a room here for the location. The reviews were not the best but I was staying 1 night and really just needed a clean room. Great location for what we needed. We arrived by Amtrak and the hotel was located very close to Union Station. Grabbed a 24hr DART pass and I was good to go. Got some good... More

Was this review helpful? Yes
Shanna G, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Thank you for the review! We are happy to hear the location of our hotel was great for your trip. We apologize for the inconvenience of the door on the balcony not operating properly and have taken immediate action to ensure this problem will not happen again. We hope to see you back in Dallas and again thank you again... More

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Additional Information about Crowne Plaza Hotel Dallas Downtown

Also Known As:
Dallas West End Hotel
West End Hotel Dallas
West End Dallas
Address: 1015 Elm St, Dallas, TX 75202
Phone Number:
Location: United States > Texas > Dallas > Downtown Dallas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #87 of 187 hotels in Dallas
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Dallas Downtown 3.5*
Official Description (provided by the hotel):
Ideally situated in the heart of downtown, the Crowne Plaza® Hotel Dallas - Downtown provides travelers a home base with a short walk to the Dallas Convention Center and just six miles from Love Field Airport. Contemporary decor, elegant furnishings and signature Crowne Plaza® amenities provide a haven for business and leisure guests alike.Corporate and professional travelers enjoy easy access to the West End, Bank of America Plaza, Uptown McKinney Avenue, Renaissance Tower and Earl Cabell Federal Building. 30,000 sq. ft. of meeting space for up to 600, and perks such as a Crowne Meetings Director, a two-hour RFP response and a Daily Meeting Debrief. Our facility is certainly "The Place to Meet" among hotels in downtown Dallas, Texas and a great place to host a wedding, banquet or reception.Leisure guests also appreciate our hotel's convenient downtown locale. Dallas attractions, such as the West End district, American Airlines Center and the House of Blues, are less than a mile away, so you can easily walk to some of the major Dallas destinations.The Crowne Plaza® hotel Dallas - Downtown meets the needs of our guests with quality amenities, including 24-hour Fitness and Business Centers, an outdoor pool and our THRIVE Restaurant & Nightclub. Take advantage of the complimentary shuttle and sleep well with Crowne Plaza Sleep Advantage® amenities. ... more   less 
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