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Crowne Plaza Hotel Dallas Downtown

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1015 Elm St, Dallas, TX 75202
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Crowne Plaza Hotel Dallas Downtown
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Crowne Plaza Hotel Dallas Downtown
Crowne Plaza Hotel Dallas Downtown
Crowne Plaza Hotel Dallas Downtown
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763 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chicago, Illinois
Top Contributor
52 reviews 52 reviews
10 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

I was going to a conference in Grapevine, but wanted to see Dallas before. So I looked for a centrally located hotel. This met the criteria and worked out wonderfully. A lot of the tourist highlights were about 1/2 mile from the hotel, very walkable. There were some minor cosmetic fixes my room needed, but nothing major. The bed was... More 

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Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Itushla, Thank you for staying with us at the Crowne Plaza Dallas Downtown...where your success matters, and for leaving this wonderful four star review. We truly appreciate your description of our hotel, services provided, and the benefits of our location. Thank you again for staying with us, we hope to see you again soon. Sincerely, Brian Angerer Front Office... More 

Surfside Beach, South Carolina
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 3 days ago NEW

My wife and I stayed at the Crown Plaza Dallas downtown four nights. It was for a convention. The hotel is an older place, that could use and updating and renovation. However we found that the service was excellent, especially the front desk, housekeeping and the shuttle. The front desk was proactive and responsive to requests, a can do attitude.The... More 

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Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear teflonman1, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for taking the time to leave this wonderfully informative four star review. We appreciate everything you said and that you appreciated our services. We are sorry that we are approaching the need for remodeling, but we will make sure and share your review with upper... More 

California Hot Springs, California
Contributor
18 reviews 18 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The staff and service here was awesome -- Safe, clean, comfortable accommodations - Overall, this was a good experience. If asked, I would definitely recommend to a friend! The hotel's location is good too

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Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear LauraCobbDotCom, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for this wonderful five star review. We appreciate your comments about our staff and the services we provide, and are definitely glad you could enjoy your stay and recommend us to your friends. Thank you again for staying, we hope to see you again soon.... More 

Rusk, Texas
Top Contributor
65 reviews 65 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This hotel is dated but has a lot going for it. The staff was great. The location is very convenient for the West End activities and American Airlines Center. We stayed on the ninth floor overlooking the swimming pool. We walked out on the balcony and was able to enjoy the Dallas Skyline. The parking garage is only 6' 4"... More 

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Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Sheri L, Thank you for staying with us at the Crowne Plaza Dallas Downtown...where your success matters. We are certainly glad that you enjoyed your stay, and are sorry that our garage was built in an era where vehicles were not as tall as they are now. Thank you for all of your wonderful comments, we hope to see... More 

Fort Worth, Texas, USA
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

1. Parking was fairly simple, but the confusing part is that the average daily rate for parking is posted as $8 per day however, the hotel charges $16 for the day and overnight. 2. The guest services and check-in was very simple and easy. 3. They have a first-come-first-serve shuttle service which was convenient. They also pick up, up to... More 

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Matthew K, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Thanks for sharing your feedback! It's disappointing to think that our buffet staff wasn't as friendly as we'd expect -- I'll make sure everyone on the team is more clear and polite going forward. Despite this setback, I'm very glad that everything from the shuttle to the check-in process made your stay convenient, and I appreciate your vote of confidence.... More 

Ponca City, Oklahoma
Contributor
14 reviews 14 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We stayed here for a hockey game. It was within walking distance to attractions and restaurants. A breakfast buffet was included in our room price. The buffet was decent but there was not anything made to order. Staff were helpful and friendly. There is a shuttle available but we opted to walk. The only downside was that it took until... More 

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Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear DonReneeY, Thank you for staying with us at the Crowne Plaza Dallas Downtown, and for your very informative four star review of our property. We are glad you were able to enjoy the lobby to read while we cleaned your room, and sorry it was not done while you were out. Thank you again for staying and your comments.... More 

Senior Contributor
40 reviews 40 reviews
13 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here following the Fleetwood Mac Concert and this hotel was great. Located closed to the venue was convenient. The staff were fantastic when the snow created havoc for everyone. The room was clean, tidy and quiet and the bed was super comfortable. The room and the hotel was well presented and the business centre was very convenient for... More 

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Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Cathy-Lee G, Thank you for staying with us at the Crowne Plaza Dallas Downtown...where your success matters. We wish you could have stayed longer as well, and are eternally grateful for your very heart felt, wonderful, fantastic review of our property and staff. We could not have described us better, and we don't believe any hotel in downtown Dallas... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

I was needing a place to stay last night before I flew out of Dallas today. The sole reason I chose the Crown Plaza was because they were suppose to have a free shuttle to the airport. I made sure to clarify this with the staff twice, once on the phone before booking and again in person while checking in.... More 

Was this review helpful? Yes 1
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Cole F, Thank you for staying at the Crowne Plaza Dallas Downtown. We are sorry for any miscommunication that may have occurred in regard to our complimentary shuttle to the Dallas Love Field Airport. We understand that the only reason you chose our hotel, while the company you work for had sold out several hotels in the downtown area,... More 

Prescott, Arizona
Senior Contributor
49 reviews 49 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This is a facility that is in desperate need of an update. One of the nice things about the property is it is in close proximity to the convention center. About four blocks away which is within walking distance during good weather.The staff was friendly and professional but it was hard for that to overcome the fact that the facility... More 

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Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear JosephDonahue, Thank you for staying with us at the Crowne Plaza Dallas Downtown. We would like to apologize that whatever the issue was that made you feel we needed a major update could not be overcome by our service. Regardless, we hope you found the room clean, and the bed comfortable. We are glad, that in the case of... More 

Dallas, Texas
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

This was a nice stay, can't say it was a favorite. There was nothing wrong or bad. Elegant older property. THe in house bar and restraunt was convient along with the location. Rooms were nice .The view from the pool area was one of the best parts of the stay

Was this review helpful? Yes
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear BHB2004, Thank you for staying with us at the Crowne Plaza Dallas Downtown. We appreciate your comments, and hope to see you again. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown More 

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