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All 188 Dallas hotels

Crowne Plaza Hotel Dallas Downtown

3.5 of 5 Hotel   |   1015 Elm St, Dallas, TX 75202 (Downtown Dallas)
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67%
Ranked #80 of 188 hotels in Dallas
A recent review
5 of 5 stars reviewed yesterday
Ksulia USA
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617 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (118)
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USA
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

I stayed here with my daughter and her friend and we were very impressed with the quality of service we received. Everyone was very helpful and polite but in particular David (bellboy) went above and beyond. He was extremely attentive to my daughter that wasn't feeling well. He gave us very good recommendations and even told us about a hotel... More

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Grapevine, Texas
1 review
5 of 5 stars Reviewed yesterday NEW

This is the third time my girlfriend and I stayed there in the last 2 months. The location is great and the prices very reasonable. We will be back! Stacey at the front desk was very friendly and helpful. They give you a welcome gift that has a generous amount of a nice relaxing fragrance and something called "Ahaa" for... More

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2 reviews
1 of 5 stars Reviewed 3 days ago NEW via mobile

Im from dallas. Dont pick this hotel, its really bad even for 1 night. Carpeted hallways that smell horrible. In the worst part of downtown, it was like che cking into jail, police,thugs,and bad service. Spend $30 more and get the nylo southside, or spend $10 less and do laquinta uptown or best western citiplace. Crowne plaza dwntown is an... More

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Pearland, Texas, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

My friend and I stayed here, and we were overwhelmed by the service. The staff was overly polite ("Southern Hospitality," indeed), the rooms were beautiful and clean, and the restaurant attached is excellent. The location on Elm Street was perfect. I will stay here

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Katy, Texas
1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

We were very pleased with the Crowne Plaza. We stayed for a bachelorette party and asked for rooms close to the pool. I have never encountered a nicer or more helpful staff. We will definately be returning to Dallas and staying here again

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New Orleans, Louisiana
1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

I'm from Dallas and we usually stay with family when we visit. Not anymore! We stayed at the hotel during 4th of July and it was great. The staff was so polite and the housekeeping service and room service were the best I've ever seen. We had the best time and it didn't cost a fortune. It was convenient, safe... More

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Baton Rouge, Louisiana, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

I highly recommend this hotel. From the moment you enter from the craziness of downtown you feel relaxed. The staff was very friendly and helpful. Our room was nice, new looking, clean and priced just right $99. We were in the perfect location. At the start of the West End and close to the DART station to get around town... More

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Armando F, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Happy to hear we were able to make your time in Dallas such a hit, Becky! We're always looking for ways to better your experience, so we appreciate the feedback about the bar at the pool! That would be pretty nice, wouldn't it? Thanks for the good word and we'll see you next time! Cheers, Armando, Front Office Manager More

Syracuse, New York
Contributor
12 reviews 12 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

we stayed at this hotel for a 5 day conference in early spring. it had a small Hot tub- which was filthy when we 1st arrived so we had to wait for someone to clean it. who's bright idea was it to put a hot tub under a bunch of trees? the pool was basic and so was the food... More

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Armando F, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Thanks for the candid feedback here, Nessa! It definitely sounds like we missed the mark on a couple things, and we'll definitely be following up on your comments with the team. Glad to hear our location was perfect for you, though! There's nothing like being able to walk a couple minutes to dinner, is there! Cheers, Armando, Front Office Manager More

Houston, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 of 5 stars Reviewed 1 week ago

I stayed at the Crown Plaza over the 4th of July weekend and I actually really enjoyed my stay. The room was nice. The staff was pleasant and the location was great. I wouldn't have had any complaints except during the later part of my stay my legs became very itchy. I didn't think much of it, but as it... More

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Armando F, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

I'm incredibly alarmed to hear this, Chissy! First, let me apologize for the lack of communication. That certainly should not have been the case, and I want you to know that I'll personally follow up with my team about this. As far as the bites, I hope you won't be too quick to jump to conclusions about where they came... More

Jefferson
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

Thoroughly enjoyed our stay. The staff was extremely friendly and courteous. Our shuttle driver, Taylor, was awesome - he totally took care of us! We needed to make a stop at the liquor store, and he immediately said he would take care of getting it back to our room and in the fridge. He dropped us off at the House... More

Was this review helpful? Yes 1
Armando F, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Well after a fun night out on the town, you just have to have a cold beverage to come home to, D! So happy we could help you out with that. I'll be sure to let Taylor know what a difference he made. Hopefully we'll see you in Dallas again soon -- we hear the House of Blues has some... More

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Additional Information about Crowne Plaza Hotel Dallas Downtown

Address: 1015 Elm St, Dallas, TX 75202
Phone Number:
Location: United States > Texas > Dallas > Downtown Dallas
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Dallas Downtown 3.5*
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Also Known As:
Dallas West End Hotel
West End Hotel Dallas
West End Dallas

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#66 Business Hotel in Dallas
Hotel Class
Official Description (provided by the hotel)
Ideally situated in the heart of downtown, the Crowne Plaza® Hotel Dallas - Downtown provides travelers a home base with a short walk to the Dallas Convention Center and just six miles from Love Field Airport. Contemporary decor, elegant furnishings and signature Crowne Plaza® amenities provide a haven for business and leisure guests alike.Corporate and professional travelers enjoy easy access to the West End, Bank of America Plaza, Uptown McKinney Avenue, Renaissance Tower and Earl Cabell Federal Building. 30,000 sq. ft. of meeting space for up to 600, and perks such as a Crowne Meetings Director, a two-hour RFP response and a Daily Meeting Debrief. Our facility is certainly "The Place to Meet" among hotels in downtown Dallas, Texas and a great place to host a wedding, banquet or reception.Leisure guests also appreciate our hotel's convenient downtown locale. Dallas attractions, such as the West End district, American Airlines Center and the House of Blues, are less than a mile away, so you can easily walk to some of the major Dallas destinations.The Crowne Plaza® hotel Dallas - Downtown meets the needs of our guests with quality amenities, including 24-hour Fitness and Business Centers, an outdoor pool and our THRIVE Restaurant & Nightclub. Take advantage of the complimentary shuttle and sleep well with Crowne Plaza Sleep Advantage® amenities. ... more   less 
Number of rooms
293

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