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Crowne Plaza Hotel Dallas Downtown

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1015 Elm St, Dallas, TX 75202
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Crowne Plaza Hotel Dallas Downtown
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Crowne Plaza Hotel Dallas Downtown
Crowne Plaza Hotel Dallas Downtown
Crowne Plaza Hotel Dallas Downtown
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807 reviews from our community

Traveler rating
    332
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    145
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    72
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Denver, Colorado
2 reviews
4 of 5 stars Reviewed 3 days ago NEW

Spent the weekend at the Crowne Plaza downtown Dallas and had a wonderful experience. The room was clean and updated and the view was fantastic. We also enjoyed the delicious breakfast buffet. From our check in and check out to the housekeeping and restaurant staff, everyone was so friendly. They created a welcoming environment and I would recommend this location... More 

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Amarillo, Texas
1 review
5 of 5 stars Reviewed 4 days ago NEW

Went to Dallas to see The Who. Great place to stay if you are going to American Airlines Center. All of the staff was very friendly and very concerned about our stay. The bar was very nice. Our son and his family came from Burleson to try out the restaurant. It was nice and the food was good.

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Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear harleytxone, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your wonderful comments. We are glad that you enjoyed yourself at our property and your family enjoyed the restaurant. Thank you again for staying. We look forward to many happy returns. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown More 

1 review
3 of 5 stars Reviewed 5 days ago NEW

Customer Service was great with the exception of maid service, we had to call two days in a row to have our room done. A perception of understaffing was the cause, the carpet in the hallway had a rough stench leading from folks using the pool area. The Parking Garage two way mirrors need to be replaced due to filth,... More 

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Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear DIbarraTrip, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your review. We appreciate your comments and are sorry that you had issues with housekeeping. We will address your concerns with the parking garage management as well as with housekeeping to insure that future guests do not have the same experience. Thank you again... More 

quinlan
Contributor
13 reviews 13 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Brought friends from Mich for a three day weekend downtown dallas and had stayed at Crowne Plaza downtown Dallas in March and decided to try it again. Couldn't have been more pleased with both rooms and courtesy of staff and ideal location to walk to places of interest. There was a party one evening next door and I waited until... More 

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Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear adventure455, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your five star review. We are happy that you enjoyed your repeat stay with us and are sorry that due to the luck of the draw you were next to a partier. We are glad that Trip was able to assist you and will... More 

Louisiana
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I just want to thank the professional and friendly staff for taken care of my wife and daughter checking in late after the Renaissance Festival this past weekend. We have stayed at your hotel on numerous occasions in the past and have always received excellent and courteous service... not to mention my family loves the great balcony views of the... More 

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Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Ted S, Thank you or thank your family for staying with us at the Crowne Plaza Dallas Downtown and for your five star review. We appreciate your wonderful comments and we are always ready and willing to assist all of our guests. We look forward to future stays and hope to see you all again soon. Thank you again... More 

Denver, Colorado
1 review
4 of 5 stars Reviewed 5 days ago NEW

Great location to Convention Center. Quick access to restaurants, some shopping. Hotel staff were helpful and available, nice restaurants  and good food! Only wish the elevators were easier to operate . But a great value for the location.

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Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear andy w, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your four star review. We are glad that you enjoyed our staff and services despite the elevator being difficult to operate. Thank you again for staying, we hope to see you again soon. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown More 

Riverside, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Our airline lost our luggage and so they put us up at the Crowne Plaza. The staff was very friendly and provided us with basic needs items such as toothbrush & paste. The beds were clean and comfortable. We were refreshed for next day and luckily our luggage came in

Was this review helpful? Yes
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear fsandoval28, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your five star review. We are happy that we were able to assist you with some of the basics, and very happy that you were refreshed for when your luggage actually arrived. Thank you again for staying with us. Sincerely, Brian Angerer Front Office... More 

London
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

I found the room to be okay. The bedsheets were weird and kind of plasticky and I noticed the coverlet fabric piece that drapes across the bottom was dirty. Bar and hotel on premises and that was nice. Lots of options nearby walking. As everyone has mentioned the neighborhood is a bit gritty and dirty. There is a bus depot... More 

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Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear virgoqueenliz, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your insightful review. More and more we are seeing our reviews have more to do with the surrounding area, that we really have no control over, than the hotel itself. We are sorry if the heavily patrolled area left you feeling insecure, and we... More 

Greeley, colorado
Top Contributor
74 reviews 74 reviews
18 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed this past weekend with nine middle schoolers in town for an academic competition. I was impressed with the cleanliness of the room - far above the usual hotel. The front desk people were friendly but usually overwhelmed with guests so wait times were long. The rooms are very worn appearing. The restaurant was always empty. We were served... More 

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Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear WorldTraveler795, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your comments. We want to apologize for your experience in this metropolitan downtown area that is heavily patrolled by the Dallas Police Department and Safety Patrol. Thank you again for staying. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown More 

A TripAdvisor Member
2 of 5 stars Reviewed 1 week ago

The hotel itself is fine but you really have to be careful walking anywhere due to the homeless and drug dealers. We walked back to the hotel after dinner on a Sunday night and witnessed a group of men passing drugs in exchange for money. This happened about 20ft from the hotel door. We will not stay there again.

Was this review helpful? Yes
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Valued Guest and tripadvisor member, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your comments. We are sorry that you feel the way you do about staying with us again, especially since the area, though having elements of the less fortunate, is relatively safe. Perception is everything to us, and even though there... More 

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