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Crowne Plaza Hotel Dallas Downtown

3.5 of 5 1015 Elm St, Dallas, TX 75202
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#84 of 188 Hotels in Dallas
665 Reviews 4 of 5 stars
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Crowne Plaza Hotel Dallas Downtown
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Crowne Plaza Hotel Dallas Downtown
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665 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bronxville, New York
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed yesterday NEW

My wife and I stayed for two nights, Sept. 26-28. We chose the hotel because it was close to the wedding reception we were attending, it had a good rate, and I'm a member of Priority Club Rewards. Our room suffered from one problem after another: the deadbolt wouldn't engage; the wall outlet serving the microwave, refrigerator and coffee maker... More

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Pflugerville, Texas
1 review
4 of 5 stars Reviewed 3 days ago NEW

Was there for a convention on Sept. 17-19, 2014. The room was relatively nice; however, the lunch served on the first day of the event was horrible! Spaghetti noodles were use to make beef stroganoff (or should I say an imitation of it). The luncheon the next day faired slightly better. I will say that they stepped it up for... More

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Pittsville, Maryland
Contributor
14 reviews 14 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel staff is amazing!! From the conference to the front desk staff to the cleaning staff and maintenance guy who just happened to get on the elevator with me. The bar and restaurant are nice as well. The DART train station is just behind the hotel. You can walk to Dealy Plaza as well as many restaurants. Would recommend... More

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Matthew K, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Nothin' like looking out at those Dallas city lights, is there, Penny? So glad that you were able to get a good taste of Dallas when you stayed with us! It sounds like you might have been here on business, but we'll hope to welcome you back for fun sometime! There's much more of Dallas that you won't want to... More

Broken Arrow, Oklahoma
1 review
2 of 5 stars Reviewed 1 week ago

After checking in, it was noticed that I had been billed again for one of the rooms because they didn't apply the advance payment to both rooms. Promised immediate release of funds but blamed my bank for not posting the refund for almost a week.

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Matthew K, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Concerned Traveler17, I can certainly understand how a lingering pending charge is frustrating especially after you have departed. When you check into the hotel, your card presented is authorized to guarantee payment to the hotel. Upon check out, only the actual charge is charged to the card and any additional authorizations (pending charges) are released. At that point it... More

Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

To start, my expectations for this hotel was not very high. All I expected was to be checked in on-time and to be assisted with friendly and attentive hotel staff. I've read about this hotel and thought it would be efficient due to most of their guest being business people. I arrived 30 minutes before check-in and went to the... More

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Matthew K, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

That definitely doesn't sound like the level of service we're known for, and it's a shame that this was your first impression of us. I hope you'll accept my apologies and know that I'll be looking into this with my team. If you make your way back to Dallas again, please do consider letting us provide you with the experience... More

Liverpool
Contributor
13 reviews 13 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This hotel was extremely reasonably priced compared to other centrally located establishments and reading some other reviews, we were a little worried, but we didn't need to be. The hotel room (standard double) was spacious and nicely furnished. My only criticism would be that the walls were a little dated, especially in the bathroom, but that hardly affects your stay!... More

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Matthew K, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Sounds like you really got to do a bit of exploring in Dallas, and we're so happy to hear it! We love being right in the heart of downtown, because it gives our guests such a unique opportunity to experience all that our fair city has to offer. Were you in town for business or vacation? Either way, we'd love... More

Manhattan Beach, California
Top Contributor
88 reviews 88 reviews
16 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is well located for seeing the JFK Museum and Reunion Tower. The hotel is old though and a bit worn around the edges. The rooms are clean and quiet - we slept really well on comfortable beds. It is simply a 'place to stay' - don't expect a lot more than that. The buffet breakfast is reasonable at... More

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Matthew K, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Glad we could offer up a great home base while you were in town, Cyndi! It sounds like you got to get out and do some exploring, which we're always happy to hear. Of course, we're continually striving to provide a 5-star experience, so I appreciate your candid feedback. If there's anything else we can be doing to kick it... More

Wichita Falls, Texas
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

My friends and I stayed at the Crown Plaza's downtown Dallas location because of the convenience for an event in Deep Ellum. The service during check-in was incredibly slow but entertaining at the time, everyone seemed to have a good sense of humor about it. The parking garage was not the best for motorcycle parking, but it is covered and... More

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Matthew K, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

What a wonderful review, Matt! So happy to hear that our team was able to make your stay such a hit -- especially Joe. I can't wait to pass along your kind words to him. Hopefully he was able to show you some of the sights around Dallas! Will you be back in our neck of the woods soon? We'd... More

Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My only complaint is the booking system. I called the phone number and was transferred to a call center that informed me that there was zero availability. Fortunately I was very near by, after speaking to the front desk I had a room in 30seconds. Hotel is exactly what you would expect. Downtown location, right next to the light rail,... More

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Matthew K, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Happy to hear our location and accommodations impressed, Kurtis! So sorry about the issues with the booking system, though. It sounds like there might have been an issue with our system that day, and I'll be sure to look into this. Thanks for the review and for alerting me to the issue. Hope to see you again the next time... More

Easley, South Carolina
Top Contributor
299 reviews 299 reviews
53 hotel reviews
347 helpful votes 347 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Sorry to present a somewhat negative title. Wish I could offer more positive feedback. Somewhat older property. Found the bedding to be average. Traveling for business. Was unable to book the Homewood property nearby with the rest of my party so for convenience, the CP it was. As a parting gift was hit with a $35 charge for a meal... More

Was this review helpful? Yes
Matthew K, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Sorry to hear about the issues during your stay! That's certainly not the type of parting gift we like to offer up, and I hope you'll accept my sincerest apologies. If you haven't gotten a call back yet, please don't hesitate to reach out to me directly -- I'd welcome the opportunity to clear this up for you. All the... More

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Additional Information about Crowne Plaza Hotel Dallas Downtown

Address: 1015 Elm St, Dallas, TX 75202
Phone Number:
Location: United States > Texas > Dallas > Downtown Dallas
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Dallas Downtown 3.5*
Number of rooms: 293
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Also Known As:
Dallas West End Hotel
West End Hotel Dallas
West End Dallas

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