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Crowne Plaza Hotel Dallas Downtown

3.5 of 5 1015 Elm St, Dallas, TX 75202
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#82 of 188 Hotels in Dallas
658 Reviews 4 of 5 stars
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Crowne Plaza Hotel Dallas Downtown
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Crowne Plaza Hotel Dallas Downtown
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658 reviews from our community

Traveler rating
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    105
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    60
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Liverpool
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

This hotel was extremely reasonably priced compared to other centrally located establishments and reading some other reviews, we were a little worried, but we didn't need to be. The hotel room (standard double) was spacious and nicely furnished. My only criticism would be that the walls were a little dated, especially in the bathroom, but that hardly affects your stay!... More

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Manhattan Beach, California
Top Contributor
88 reviews 88 reviews
16 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The hotel is well located for seeing the JFK Museum and Reunion Tower. The hotel is old though and a bit worn around the edges. The rooms are clean and quiet - we slept really well on comfortable beds. It is simply a 'place to stay' - don't expect a lot more than that. The buffet breakfast is reasonable at... More

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Wichita Falls, Texas
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

My friends and I stayed at the Crown Plaza's downtown Dallas location because of the convenience for an event in Deep Ellum. The service during check-in was incredibly slow but entertaining at the time, everyone seemed to have a good sense of humor about it. The parking garage was not the best for motorcycle parking, but it is covered and... More

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Matthew K, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

What a wonderful review, Matt! So happy to hear that our team was able to make your stay such a hit -- especially Joe. I can't wait to pass along your kind words to him. Hopefully he was able to show you some of the sights around Dallas! Will you be back in our neck of the woods soon? We'd... More

Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My only complaint is the booking system. I called the phone number and was transferred to a call center that informed me that there was zero availability. Fortunately I was very near by, after speaking to the front desk I had a room in 30seconds. Hotel is exactly what you would expect. Downtown location, right next to the light rail,... More

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Matthew K, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Happy to hear our location and accommodations impressed, Kurtis! So sorry about the issues with the booking system, though. It sounds like there might have been an issue with our system that day, and I'll be sure to look into this. Thanks for the review and for alerting me to the issue. Hope to see you again the next time... More

Melbourne, Florida
Contributor
11 reviews 11 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Stayed for one night and I was surprised that IHG still keeps the property as a Crowne Plaza! This hotel is 20 years overdue for a refurbishment! What!?? No closet in the room? What!?? No food or room service after 11pm on a Saturday night? Staff was friendly and a shout out to Keith the van driver.

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Matthew K, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Thanks for the candid feedback here, AJ. We're always looking for ways to better your experience, and comments like yours will help us to do that. Thanks for giving Keith such a nice shout out, too! He'll be thrilled to hear your kind words. I hope we'll get to see you again should you make your way back to Dallas... More

Bangalore, India
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

After a 20 hour flight from Bangalore to Dallas, I was disappointed to see a Crowne Plaza, not match up to expectations. Having seen the Manhattan property of Crowne Plaza, I expected something more from this downtown Dallas hotel. Although the hotel staff was effecient, the rooms were old, with average furnishings and a tad bit worn over. The corridors... More

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Matthew K, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Thank you for the candid feedback here, Poovayya. We know that's a long trip, and it's a shame that you didn't feel more at home with us when you arrived. We're always looking for ways to better your experience, and comments like these will help us to do just that. Of course, I hope you won't hesitate to let us... More

Lethbridge, Canada
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stayed at this hotel back in July of 2014 and I have to say I am very glad with the choice. This hotel was convient and comfortable. The beds were great room was clean. The pool area had nice cabannas's for the hot afternoons. What I liked most about the hotel was where it was located. It was in... More

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Matthew K, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

So happy to hear that you enjoyed your stay with us, Joann! It sounds like you got to get out and explore the city a bit, which we always love to hear. Dallas has so much to offer on the art and culture front! We'll hope to welcome you back to our hotel the next time you're in the area!... More

San Antonio, Texas
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Maybe it's just me, but I expected a little more from the Crowne Plaza. Our floor and room smelled as though it wasn't always a smoke free floor and the hallways leading up the room were drab and dingy. The room itself was nice enough, it had the basic necessities, but lacked anything that would separate it from a less... More

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Matthew K, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Tim L, I'm really sorry to hear that you weren't too impressed on all fronts, We definitely appreciate you alerting us to the issues here and will be sure to follow up on them with our team. Mind letting me know which room you were in? It will help me to pinpoint where exactly we missed the mark. Thanks... More

Los Angeles
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

This hotel is in a great location in Downtown Dallas. It is close to public transportation and several DART lines. You can take the orange line directly to the hotel. It is also close to all of downtown's attractions. This is a great location and hotel if you are coming to Dallas on business. Its an older hotel, as many... More

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Matthew K, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear MargaretH435, Thank you for taking your time to review our hotel and thank you for the kind words about our staff. Our team is our greatest asset and we appreciate your mention. It's great to hear that our hotel's location was so convenient for you when you were in town. Nice to be able to take public transportation, isn't... More

Sulphur Springs, Texas
1 review
3 of 5 stars Reviewed 2 weeks ago

I recently traveled to Dallas for the Ambit Energy corporate convention. We booked 2 nights, August 29-30th. The hotel is older, but I could tell it had been updated. Cons: There is no…I mean ABSOLUTELTY no…insulation in the walls between rooms. We could hear everything that went on in the neighboring guest rooms. I could clearly hear every word of... More

Was this review helpful? Yes
Matthew K, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

You're so kind to give Bradley and Justin such a nice shout out here! We feel lucky to have them on board, and I can't wait to pass along this review. As far as the issues you encountered during your stay, I appreciate you letting us know. We'll be sure to follow up on everything you mentioned. Will you be... More

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Additional Information about Crowne Plaza Hotel Dallas Downtown

Address: 1015 Elm St, Dallas, TX 75202
Phone Number:
Location: United States > Texas > Dallas > Downtown Dallas
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Dallas Downtown 3.5*
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Also Known As:
Dallas West End Hotel
West End Hotel Dallas
West End Dallas

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