While I am typically a fan of Embassy Suite hotels this one was a real mixed bag. The property was ok and it was convenient enough to downtown but staffing ranged from extremely helpul to downright uninterested. A young femaile receptionist went out of her way to help us on two frints but the night guy was unable to get... More

Booked this hotel due to proximity to office I was visiting. There is not much in walking distance, which wasn't important to me. Staff was courteous, rooms were clean...no complaints! Had to drive a bit for good dining options, but would stay again for business. More

This used to be my favorite hotel to stay at for business at market center but will have to re-think future trips. All I heard was excuses of "we are under new management" and things will get better. Things needed to be better for my stay at that time, not in the future. Rooms are way overpriced now and are... More

Ok, I read all the negative reviews, but it did not stop me from booking. Bad move on my part. Here's what I experienced in my room: stopped bathroom sink, tub very slow to drain, filthy carpet, paint peeling off bathroom door, drippy faucet, pipe leaking under sink, a/c with no temperature control -- my room vacillated from 72 to... More

Rooms are awful. My socks were dirty every night when walking around. Staff is exceptional, very helpful at Front Desk, but breakfast isn't worth the wait, manager reception is chips and hummus every night, nothing else....breakfast pastries are frozen. How can you charge these rates for the level of room you have. The property is old and dirty. Beds are... More

I have stayed at this hotel several times. Below are my ratings on a scale of 1-5: Hotel Location 4 Hotel Lobby 5 Hotel Restaurant/Breakfast 3 Hotel Customer Svc 5 Room Size 5 Room Service (dining) 4 Room Carpet 5 Bathroom 5 Cleanliness 5 Cost/Value 5 Décor 5 Views 4 TV Channels 3 Average 4.46 More

This ES seems a bit old but it was pretty clean. The ventilation did not work in our suite. The bedroom had heat but the living room was freezing. My poor brother froze on an already cold night. Staff was nice and my dad enjoyed the breakfast. Close to the basketball stadium if you are going to a game. The... More

The hotel is adjacent to 14 lanes of I-35E and it's frontage roads. Traffic noise is non-stop and annoying. We asked for a room away from the highway at check in but our request could not be honored. No reason was given. All staff at the hotel were friendly, helpful, and appeared to be hard working. It seemed to me... More

- ATM broke for most of the weekend. - Breakfast service really slow. - Both doors leading to bathroom were screwed up to the point where they could not be closed quietly. - Ice machine broken on our floor the entire stay. - Happy Hour service was slow(did not utilize this, but always noticed the lines). - Had to call... More