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Embassy Suites by Hilton Dallas - Park Central Area

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13131 North Central Expressway, Dallas, TX 75243
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Embassy Suites by Hilton Dallas - Park Central Area
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508 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
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Greenwood, United States
5 of 5 stars Reviewed yesterday NEW

I found myself in a different city when plans went astray and I needed a Hotel quickly for the evening... I trust Embassy and went this direction. It was a good choice and they took good care of me! In the end I would recommend this hotel to anyone else as well.

Review collected in partnership with Embassy Suites Hotels

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Allen, United States
4 of 5 stars Reviewed 2 days ago NEW

We recently held our family reunion at this hotel for 4 days. We had family from Louisiana, California and Texas. Everyone of the family members gave Rave reviews on the staff and great buffet breakfast. In addition, the daily happy hour with free cocktails was a hit.

Review collected in partnership with Embassy Suites Hotels

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Raleigh, United States
1 review
1 of 5 stars Reviewed 4 days ago NEW

As a business traveler, this was one of the worst experiences. not checked in properly, so the key never worked, someone tried to enter my room with their own key, room was not cleaned at all one day, elevators were very slow and only 2 of 4 worked. this is the only way to the cars. promises made by the... More 

Review collected in partnership with Embassy Suites Hotels

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Germantown
Level Contributor
294 reviews
132 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

This is a disappointing embassy suites - located next to a busy and noisy highway and the road noise affects many of the rooms The gym is undersized for the property with 3 treadmills and too narrow to offer and space to work out properly with the limited weights available Rooms are old but adequate but we're not cleaned properly... More 

Was this review helpful? Yes
Kevin C, Front Office Manager at Embassy Suites by Hilton Dallas - Park Central Area, responded to this review

Thank you for taking the time to share your experience. Please accept my sincere apology for any service that diminished the quality of your stay. I regret the fact we did not ask you about your stay at check out. I can tell that you are very disappointed and I for that I am deeply sorry. The management team is... More 

Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 1 week ago

This was our second stay at this hotel. It is not convenient if you are looking for the usual Dallas tourist things but it was close to a convention we were attending. The price you can get with your AARP membership is great. The breakfast buffet is a good one. The rooms are nice enough. Nothing grand but they are... More 

Was this review helpful? Yes
Trish C, Director of Sales at Embassy Suites by Hilton Dallas - Park Central Area, responded to this review

Dear Ivydoris6, Thank you so much for your feedback regarding the stay at your hotel. We hope to see you soon on your visit to Dallas. Sincerely, Trish Cubias 214-764-3184 trish.cubias@hilton.com More 

Franklin
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We like the complimentary breakfast. The fact that we had a gathering space for our party of 5 was helpful. It was sweltering in Dallas during our stay and the parking garage was also hot. There weren't many parking spaces available. On the whole, our experience was positive.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Trish C, Director of Sales at Embassy Suites by Hilton Dallas - Park Central Area, responded to this review

Dear Robert J, Thank you so much for your feedback regarding your stay at our hotel. We look forward to seeing you on your next trip to Dallas. Trish Cubias 214-764-3184 trish.cubias@hilton.com More 

wenatchee, United States
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a great place to stay. A Dart stop is nearby with free parking, the front desk offered a shuttle to the Dart stop. The evening reception was nice. Sunday morning breakfast was delicious with a lot of options, and entertainment provided by a choir. The front desk was extremely helpful with directions, and assistance with storing luggage due... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Trish C, Director of Sales at Embassy Suites by Hilton Dallas - Park Central Area, responded to this review

Dear Roben C, Thank you so much for your kind words, regarding experience at our hotel. We sure hope you visit us again soon. Sincerely, Trish Cubias 214-764-3184 trish.cubias@hilton.com More 

houston, United States
2 reviews
3 of 5 stars Reviewed 1 week ago

the staff was excellent, very friendly, but the temperature of the whole Hotel was not comfortable, it feels Hot the A/C was set to the lowest and we could not get a comfortable sleep. we could not sleep well the whole night. It was uncomfortable.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Trish C, Director of Sales at Embassy Suites by Hilton Dallas - Park Central Area, responded to this review

Dear Silvia C, Thank you so much for your feedback regarding your stay with us. I am delighted that you had an excellent experience with our associates. I sincerely apologize that you experienced an uncomfortable nights sleep in our hotel that you deserved. We are working with our Engineering Team to keep all of our guests comfortable in the Texas... More 

Fort Smith
2 reviews
2 of 5 stars Reviewed 1 week ago

Rented two rooms through the one of the following numbers (1-214-630-5332 and/or 1-972-234-3300) on July 17 around 5:37 PM. The lady helping me reserved two rooms on the executive floor with free snacks (Honors Member). I specifically requested rooms away from the elevator and vending and specifically requested a room with a tub/shower. Checked in at 5:30 on July 18... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Trish C, Director of Sales at Embassy Suites by Hilton Dallas - Park Central Area, responded to this review

Dear Scott W, Thank you so much for the feedback regarding your stay in our hotel. Our priority is to ensure that our guests have an excellent experience at our hotel. I sincerely apologize, that you did not receive the level of service and amenities that you deserve. We would be delighted to make it right for you on your... More 

KC
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Embassy Suites are Embassy Suites. Pretty standard. I wasn't expecting a palace, just a comfortable place to rest on the way to Austin. I'm sorry to say that our room was really under-par. Needs updating and a good cleaning. Mold in the shower. However, the worst thing is that the linens were dirty on the sofa-sleeper. I mean FILTHY. When... More 

Was this review helpful? Yes
Trish C, Director of Sales at Embassy Suites by Hilton Dallas - Park Central Area, responded to this review

Dear MissyDawn, Thank you for your feedback regarding your stay at our hotel. I sincerely apologize that you did not receive the quality of amenities that you deserved while a guest in our hotel. Please know that we take these comments very seriously and are working to rectify the issues/detail you mentioned. We have submitted your points to Hilton, however... More 

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