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Embassy Suites by Hilton Dallas - Park Central Area

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13131 North Central Expressway, Dallas, TX 75243
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Embassy Suites by Hilton Dallas - Park Central Area
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491 Reviews from our TripAdvisor Community

Traveler rating
    179
    153
    71
    49
    39
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164
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165
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • Dutch first
  • English first
  • Japanese first
  • Spanish first
  • Any
English first
  • All months
    (491)
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    (174)
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    (132)
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2 of 5 stars Reviewed 2 days ago NEW

The front desk was preoccupied in a conversation before noticing I was waiting. Once noticed there was no sense of urgency instead I sensed they were irritated they had to cut their conversation short. Once the front desk rep directed her attention to me she immediately asked for a reservation number. I was not quick to respond so she then... More 

Review collected in partnership with Embassy Suites Hotels

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Breckenridge, United States
1 review
3 of 5 stars Reviewed 4 days ago NEW

We had poor service at the bar where the managers reception took place & our room would not cool down properly. woeijslkjfsodi lsdfjlseoiuwej sjlwsioeurfwsosjlsj fsjowejoweijhghsoi sljwoeirhowetlk weoisfghoso;jcoie; 1092398us adfkj10983u8fmnas091839 f 1039uy2389u4

Review collected in partnership with Embassy Suites Hotels

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Trish C, Director of Sales at Embassy Suites by Hilton Dallas - Park Central Area, responded to this review

Dear Carla H., I am very sorry we were not able to provide you with the quality of service you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our... More 

South Houston, Texas
Level Contributor
4 reviews
3 hotel reviews
2 of 5 stars Reviewed 5 days ago NEW via mobile

I love the Embassay Suites as a brand but this hotel did not live up to my expectations. I went to the front desk because my room key wasn't working and the young lady at the front desk was on the phone and remained on the phone and never obtained eye contact, never said I will be right with you... More 

Was this review helpful? Yes
Trish C, Director of Sales at Embassy Suites by Hilton Dallas - Park Central Area, responded to this review

Dear SandyRed2015, I am very sorry we were not able to provide you with the quality of service you deserved during your recent stay with us. This is certainly not our normal business standard, and I sincerely apologize we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest experience as your satisfaction... More 

Dallas
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Love staying at Embassy Suites. Every visit my family has made was a memorable one. The rooms, staff and complimentary breakfast are always top notch. Never have a problem. Great value for the money! Family friendly and love the free parking! Cannot wait for our return visit.

Was this review helpful? Yes 1
Trish C, Director of Sales at Embassy Suites by Hilton Dallas - Park Central Area, responded to this review

Dear Olderthanu, Thank you so much for your kind words. We look forward to seeing you, when you return back to Dallas. Sincerely, Trish Cubias 214-764-3184 trish.cubias@hilton.com More 

Lawrenceville, GA
Level Contributor
86 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 1 week ago

I have stayed here many times and will definitely be coming back when I am in Dallas. The staff are very helpful. The restaurant was very good. I had dinner there every night. Try the pulled pork sliders. Excellent! The fitness room was very nice, but I would have like a pull up/pull down and cable station.. The rooms are... More 

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Kevin C, Front Office Manager at Embassy Suites by Hilton Dallas - Park Central Area, responded to this review

Thank you for your business and for taking the time to survey the hotel on Trip Advisor. We appreciate your comments and I will be sure to share this review with the hotel staff. Have an Excellent week ahead. More 

Killeen, Texas
1 review
2 of 5 stars Reviewed 1 week ago

Several of us stayed there for a bowling tournament, and several of us had rooms with clogged tubs, but my main issue was I had a roach infested room, NEVER in my experience with Embassy Suite, one of my favorite hotels, I had to change rooms late that night I was just disappointed in the conditions, the staff especially the... More 

Review collected in partnership with Embassy Suites Hotels

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Trish C, Director of Sales at Embassy Suites by Hilton Dallas - Park Central Area, responded to this review

Dear mariana s. I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our... More 

New York
Level Contributor
1 review
3 of 5 stars Reviewed 1 week ago

room was very small for 2 adults and 3 children. I asked for a roll away bed and was told there were none. 3 beds for 5 people was not comfortable. Sleep sofa was horrible, very thin and uncomfortable. Nice lobby, very clean. Fast elevators. Pool area was clean and enjoyable.

Review collected in partnership with Embassy Suites Hotels

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Trish C, Director of Sales at Embassy Suites by Hilton Dallas - Park Central Area, responded to this review

Dear Bobbi60, I am very sorry we were displeased with the size of your room. We are sorry we didn’t meet your suite expectations during your stay. We are always looking for ways to improve our guest experience as your satisfaction is very important to us. Thank you again for your feedback. We hope you will consider staying with us... More 

midwest
Level Contributor
3 reviews
1 of 5 stars Reviewed 1 week ago

we filmed a large cockroach running around the pool area for a few minutes and reported it to the staff. Our child is now terrified from the experience. also, someone's shoes were left in our room, so the staff is not cleaning appropriately. Additionally, there was some mold in the bathroom.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Trish C, Director of Sales at Embassy Suites by Hilton Dallas - Park Central Area, responded to this review

Dear Aanonymous2013, I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest... More 

McKinney, United States
1 review
3 of 5 stars Reviewed 1 week ago

I asked for a reliable cab, I was given a cab #. I called set up a pick up and return. When the cab did not show up I called the Hotel front desk. The phone rang 25 times and no one picked up. I called 15 min. later and the phone rang 20 times and when I finally got... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Trish C, Director of Sales at Embassy Suites by Hilton Dallas - Park Central Area, responded to this review

Jeffrey F. I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest... More 

Hudson, Ohio
Level Contributor
53 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 1 week ago

Facility, location, and room was fine. I got a quiet room (335) in a corner and was recognized as a Diamond member upon check in. Things kind of went downhill during the manager's reception. I grabbed a drink and a few apps, sat down and opened up the laptop to get some mail returned. A worker then proceeded to come... More 

Was this review helpful? Yes
Trish C, Director of Sales at Embassy Suites by Hilton Dallas - Park Central Area, responded to this review

Dear Scott L. I am very sorry we were not able to provide you with the quality of service in our evening reception you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for... More 

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