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Embassy Suites Hotel Dallas - Park Central Area

3.5 of 5 13131 North Central Expressway, Dallas, TX 75243
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Certificate of Excellence 2014
Embassy Suites Hotel Dallas - Park Central Area
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Embassy Suites Hotel Dallas - Park Central Area
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383 reviews from our community

Traveler rating
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    49
    38
    29
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Round Rock, Texas
Senior Contributor
44 reviews 44 reviews
14 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We stayed here specifically because the hotel sits next to the Dallas High Five interchange. We are total road geeks and wanted to get some good shots. Everything is inside so you don't hear the traffic outside. Huge windows in the room. Breakfast was nice. There is a bar for all you drinkers. Awesome elevator, comes up from the parking... More

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Ridgefield, United States
1 review
4 of 5 stars Reviewed 1 week ago NEW

I enjoyed my stay very much and the accomodations and staff more than adequate. I'll stay a Embassy Suites again soon. The staff was attentive and prompt in their service and they followed immediately on questions that I had. For my breakfast meals in the resturant they went above board to make sure that I was satisfied with the selection... More

Review collected in partnership with Embassy Suites Hotels

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Charlotte, North Carolina
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed 1 week ago

I checked into this property after traveling all day and the rug was dirty and moldy in huge areas. I was moved to another room as the front desk was very attentive and understood. The second room was dirty also and when I pulled the sheet back it was filled with another persons hair. The front desk called and had... More

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ShellyY227, Manager at Embassy Suites Hotel Dallas - Park Central Area, responded to this review

Thank you for your feedback of your recent stay with us. I understand you were unhappy with the cleanliness of your room; our hotel works hard to ensure the comfort and satisfaction of our guests and we are very sorry that we were unable to meet your expectations. I have went over your issues with our housekeeping staff to prevent... More

Tyler, United States
1 review
5 of 5 stars Reviewed 1 week ago

Greatly enjoyed our stay. Took time away from work and family to relax and celebrate wife's birthday. Convenient to local restaurants, shopping malls and theaters. We found the lobby and reception area a great place to relax and unwind and to enjoy the complimentary reception snacks.

Review collected in partnership with Embassy Suites Hotels

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ShellyY227, Manager at Embassy Suites Hotel Dallas - Park Central Area, responded to this review

Thank you very much for your Excellent comments about your stay. I hope to see you and your family again on your next trip to Dallas! More

Waldorf, Maryland
Senior Contributor
44 reviews 44 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is out of the way from everything. Walmart and CVS are the closest merchants and of course there's a Starbucks and McDs but that's it. The Galleria Mall is about a 10 minute drive but that depends on Dallas traffic. The hotel is just ok, they only have one shuttle bus and you can imagine how hard it... More

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ShellyY227, Manager at Embassy Suites Hotel Dallas - Park Central Area, responded to this review

Thank you for choosing to stay at the Embassy Dallas Park Central, we appreciate your feedback and will continue to inprove our service for our guest. I apologize for the rudeness of the driver and I assure that this issue has been addressed. I hope that you will give us another try on your next visit to Dallas. Thank you... More

Muenster, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

At managers reception had at least 30 to 40 people standing in line for drinks. Pool was nice. We went to breakfast at app. 7:30 and buffet was cold, somebody forget to turn it on. Will chose a different one next time.

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ShellyY227, Manager at Embassy Suites Hotel Dallas - Park Central Area, responded to this review

We apologize for the issues you had with breakfast and with the reception.The issues you had have been addressed and fixed. I hope that when you are in the Dallas area you will give us another try to give you service that you deserve. Thank you and have an Excellent Day! More

Abilene, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Check-in was quick and efficient and the room was great. We checked in late after a concert and were tired, but we were in and settled very quickly and Breakfast the next morning really seals the deal when it comes to value.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
ShellyY227, Manager at Embassy Suites Hotel Dallas - Park Central Area, responded to this review

i am very glad that you enjoyed your stay here with us. We look forward to serving you in the near future. Until then, Have a Ecellent Day!! More

Woodbridge, Virginia, United States
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
2 of 5 stars Reviewed 3 weeks ago

Generally all Embassy Suites Hotels are wonderful due to their full no cost hot breakfast with custom made egg omelet but for this specific location there are all kinds of problems from dead roaches in the pool/Jacuzzi to problems with the room in general. The free breakfast and no cost parking keep me coming back. Ohh the front desk people... More

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ShellyY227, Manager at Embassy Suites Hotel Dallas - Park Central Area, responded to this review

Thank you for your review. we’re very sorry for the issues that you experienced with our pool and rooms. Your feedback is greatly appreciated - we will make sure our staff addresses these issues for future guests. We hope you will consider staying with us again the next time you are in the Dallas Area. Have a Excellent Day! More

Jacksonville
Senior Contributor
43 reviews 43 reviews
22 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel needs upgraded - older than most Embassy Suites. The room type we had reserved (2 double beds) was not available, with the exception of the conference suite. So we spent one night in the conference suite and then changed rooms, which was inconvenient. When we checked out, the bill had the wrong rate. It was easily corrected. it... More

Was this review helpful? Yes 1
ShellyY227, Manager at Embassy Suites Hotel Dallas - Park Central Area, responded to this review

I want to apologize for the issues you had with you rate and room type. I have spoken with the appropriate Department Heads and i will assure that we will make sure that never happpens to you again. Please give us another try to show you the EXCELLENT service we are known for. Thank you again and have a Excellent... More

Amarillo, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Nice hotel with good amenities, room was nice but the cooling system was a little off, felt very humid in the room. The lobby was beautiful and the evening reception was very nice and relaxing. The breakfast was very nice with made to order omelets!!

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
ShellyY227, Manager at Embassy Suites Hotel Dallas - Park Central Area, responded to this review

Thank you for your feedback and we have corrected the issue you had in your room , Thnak you for being it to our attention. We really Appreciate you. I hope to see you on your next trip to Dallas. Thank you again for chooseing Embassy Suites Park Central. More

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Additional Information about Embassy Suites Hotel Dallas - Park Central Area

Address: 13131 North Central Expressway, Dallas, TX 75243
Phone Number:
Location: United States > Texas > Dallas
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Embassy Suites Hotel Dallas - Park Central Area 3.5*
Number of rooms: 279
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Also Known As:
Embassy Suites Hotel Dallas
Dallas Embassy Suites
Embassy Suites Dallas

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