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Embassy Suites Hotel Dallas - Park Central Area

3.5 of 5 13131 North Central Expressway, Dallas, TX 75243
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Certificate of Excellence 2014
Embassy Suites Hotel Dallas - Park Central Area
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Embassy Suites Hotel Dallas - Park Central Area
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364 reviews from our community

Traveler rating
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    43
    36
    27
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
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beaverton, OR, United States
1 review
1 of 5 stars Reviewed 5 days ago NEW

I specifically asked for a Quiet, none smoker room, away from elevators or ICE machines during my reservation weeks before. What I got was a room on the 2nd floor, right above the hotel's BAR, next to elevator and when I asked to be moved, they said that was the only room they have....very poor customer service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
ShellyY227, Manager at Embassy Suites Hotel Dallas - Park Central Area, responded to this review

Thank you for your review of your past stay with us.We always appreciate hearing from our guests - including areas where we haven’t met our guests’ expectations. I apologize that we were unable to accommodate your reserved room type. Our front desk department goes through a lengthy process each day to ensure that our guests receive exactly the room expected,... More

Rhode Island
Top Contributor
237 reviews 237 reviews
100 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 1 week ago

If you are a newbie to the area, map your route(s) before you go because the location of this hotel is tricky! depending on where you need to go / which highway, you might want to get the low down from the shuttle driver. The shuttle drivers go out the back lot of the hotel, go right, and right again... More

Was this review helpful? Yes
ShellyY227, Manager at Embassy Suites Hotel Dallas - Park Central Area, responded to this review

Thank you for taking the time to give us feedback on your recent stay with us, it is very much appreciated.We hope that are location will not keep you from staying with us on your next trip to Dallas. The issues that you had with our drivers have been addressed and resolved with the appropriate Department head. Thank you again... More

Corpus Christi, Texas
Senior Contributor
43 reviews 43 reviews
15 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Traveled to Dallas to attend the state fair. When we travel we usually just go and don't worry too much about a hotel. While in the car I will scour trip advisor and see what has good rating in the area we will be going to. This trip was no different. We really didn't want to stay downtown, so we... More

Was this review helpful? Yes
ShellyY227, Manager at Embassy Suites Hotel Dallas - Park Central Area, responded to this review

Thank you for your feed back, We are constantly making sure that we keep this hotel clean, confortable and that we give Excellent service to our guest. Unfortunatley some things we can not change . I apologize to you for the issues you had with the bathroom size and we hope that the next visit to dallas , you will... More

Killeen, TX, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

All facilities were top notch, the free parking in an underground garage was a plus. Although we didn't take the time to use the pool and spa, they appeared to be very nice. The made to order breakfast was excellent with a wide variety of foods, juices, etc. The meeting facilities were great with adequate sound and visual quality.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
ShellyY227, Manager at Embassy Suites Hotel Dallas - Park Central Area, responded to this review

We are so excited that you enjoyed your stay here with us and we look forward to seeing you again very soon!!! Have a Excellent Day!! More

Jacksonville, Florida
Senior Contributor
44 reviews 44 reviews
27 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is going to be a tale of two hotels. We stayed here for two nights to start our Texas vacation. We also stayed here one night at the end of our vacation. I will review that stay separately. I am a Hilton Honors silver guest. This is an older property, but is very well maintained. There is free parking... More

Was this review helpful? Yes
ShellyY227, Manager at Embassy Suites Hotel Dallas - Park Central Area, responded to this review

We appreciate you taking the time to leave comments and feedback.I assure that the issue with the front desk have been addressed and we are also glad that you enjoyed your stay here with us .The next time that you are in Dallas we hope that you will choose us. Thank you again , have a Excellent Day. More

Austin, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Our family visited Dallas for the State Fair. The hotel was very clean and spacious. The front desk was friendly and responsive. When we checked into our room, it smelled of smoke and they immediately sent someone up to give us keys to a different room.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
ShellyY227, Manager at Embassy Suites Hotel Dallas - Park Central Area, responded to this review

Thank you for you comments and feedback .As we are a nonsmoking hotel , i do apologize that you experienced a room that smelled of smoke. We have made this aware to the housekeeping department and we assure that the issue will be taken care of immediatley. Thank you again and we look ofrward to seeing you again in the... More

Longview, Texas, United States
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

They say your first impression is the only one you get; well my first impression of this hotel wasn't a good one. I walked into the lobby to check in, and the "Font Desk Supervisor" was talking to someone on the walkie talkie. I stood there for a moment when he began to say repeatedly, "Can I help you?" I... More

Was this review helpful? Yes 1
ShellyY227, Manager at Embassy Suites Hotel Dallas - Park Central Area, responded to this review

Thank you for your feedback on your recent stay with us.I truly apologize for the issues that you had on your stay with theFrontDesk Staff. I assure you that the issues are being addressed with the Front Office Manager.Again I am sorry for the experience you had and ask that you please either email or call me at my contact... More

Austin, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Lock your tailgate and your vehicle!! We had a tailgate stolen and the police officer said it happens often. Other than parking, the hotel is great!! The facilities are well kept and the staff is A+++!! Even though they had a few conferences going on while we were staying, the children were welcome with smiles.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
ShellyY227, Manager at Embassy Suites Hotel Dallas - Park Central Area, responded to this review

Thank you very much for staying with us , and thank you for you excellent comments and feedback. We are taking care of the issues that you had on your last stay and hope that you will give us another try. Thank you and have a Excellent day. More

OKC, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

Poor AC, internet wouldn't connect. Nobody was able to help. It would be nice if they had fans for the rooms since the AC didn't work well. Nobody at the front desk was able to get the wifi to connect. They did discount the room some to make up for it.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
ShellyY227, Manager at Embassy Suites Hotel Dallas - Park Central Area, responded to this review

Thank you very much for your feedback, we are working on the intrenet signals , so that our guest guest can get excellent wifi connections on their visit. Please give us another try , so that we can show you the service that you deserve. Thank you again and hope to see you soon. More

Riverview, Florida
Contributor
11 reviews 11 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel was clean, well maintained and the staff was very courteous. I especially enjoyed the bartender, she was very nice and knows her liquor. When you talk about Embassy Suites who cannot talk about the breakfast? I love staying in Embassy Suites for the free breakfast, cooked to order, it’s icing on the cake when traveling for business and... More

Was this review helpful? Yes 1
ShellyY227, Manager at Embassy Suites Hotel Dallas - Park Central Area, responded to this review

Thank you for your Excellent comments , and we look forward to seeing you on your next visit. We will be sure to put you on the quiet side of the hotel on your next visit. Have a Excellent Day! More

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Additional Information about Embassy Suites Hotel Dallas - Park Central Area

Address: 13131 North Central Expressway, Dallas, TX 75243
Phone Number:
Location: United States > Texas > Dallas
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Hotel Dallas - Park Central Area 3.5*
Number of rooms: 279
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Also Known As:
Embassy Suites Hotel Dallas
Dallas Embassy Suites
Embassy Suites Dallas

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