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Embassy Suites Hotel Dallas - Park Central Area

#61 of 192 Hotels in Dallas
Certificate of Excellence
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13131 North Central Expressway, Dallas, TX 75243
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Embassy Suites Hotel Dallas - Park Central Area
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Embassy Suites Hotel Dallas - Park Central Area
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434 reviews from our community

Traveler rating
    167
    136
    57
    41
    33
See reviews for
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
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    (434)
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    (135)
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Iowa
Top Contributor
85 reviews 85 reviews
20 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This is the lowest priced Embassy Suites in Dallas. There is a reason for the lower price, it is an older hotel and has some older hotel challenges. However, they have spent a lot of money updating the hotel and staff really tries hard. we stayed three nights and enjoyed our stay.

Was this review helpful? Yes 1
ShellyY227, Manager at Embassy Suites Hotel Dallas - Park Central Area, responded to this review

Than you for taking the time to leave us your feedback , Thank you for your understanding and for noticing that the staff we have here are Excellent and we truly care about htis property . Thank you again and have an Excellent Day!!!! More 

San Marcos, Texas
1 review
1 of 5 stars Reviewed 5 days ago NEW

We checked into our room last Wednesday to find black mold growing on the ceiling of the bedroom. When we brought it to the attention of the staff they changed our room, but didn't even seem alarmed or surprised! The food and drink at the managers reception was stale and flat. The breakfast was tasteless. There were dirty trays of... More 

Was this review helpful? Yes
ShellyY227, Manager at Embassy Suites Hotel Dallas - Park Central Area, responded to this review

Thank you for your comments and concerns and i assure you that the issues have been taken care of that you mentioned above. I do apologize that your spring break was not as you planned but i hope that you will give us another try when you are in the dallas area to show you the service that we are... More 

Tampa, Florida
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Hotel was nice. Rooms comfortable. The bathrooms were a bit tight. Nice fitness center, indoor pool and spa. Beautiful atrium area. The breakfast was good, consistent for Embassy. Hotel faces interstate however there wasn't any traffic noise. Great location for touring local sites and attractions. Staff wasn't the friendliest. During breakfast they constantly run out of dishes etc and if... More 

Was this review helpful? Yes 1
ShellyY227, Manager at Embassy Suites Hotel Dallas - Park Central Area, responded to this review

Thank you for taking the time to leave feedback to us , Tha issues that you mentioned have been addressed and we thank you for mentioning that you would be back to visit us again. Thank you again and have an Excellent Day! More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 6 days ago NEW

Started off at check in with electricity partially down, construction in lobby area, elevators down, had to walk 5 flights to get to room, shower curtain missing, no hot water during bath, loud noises woke me up at 3AM from lobby

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
ShellyY227, Manager at Embassy Suites Hotel Dallas - Park Central Area, responded to this review

We truly appreciate your feedback, We apologize for the issues that you had on your stay with us ,I assure you that we are addressing the issues and concerns that you had . We hope that you will give us another try to show you the service we are known for. Thank you gain and have an Excellent Day! More 

Durant, Oklahoma
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed 6 days ago NEW via mobile

I have been coming to this Embassy Suites for 15+ years, and I can say this will be our last time.The first problem was our room keys did not work, no big deal. Then it was time for the managers reception, first trip through showed them the room key and got my drink. Second trip through they asked for name... More 

Was this review helpful? Yes
Oklahoma City, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

Easy access to many sites. Older hotel but well kept and clean. Cooked to order breakfast was good but the hot items (pancakes, bacon, sausage) were at medium temperature and hard. Fruit items were good. Beds were double and queen would have been much more comfortable.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
ShellyY227, Manager at Embassy Suites Hotel Dallas - Park Central Area, responded to this review

Thank you for taking the time to leave a comment. We value our guest and it always makes us happy when are guest are satisfied with the service that we are known for. Thank you again and have an Excellent Day!! More 

Baton rouge, United States
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a wonderful hotel. We ate their delicious breakfast buffet and enjoyed the evening reception. The food was fresh and plentiful. The service was excellent. I will definitely stay here the next time I am in the area!

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
ShellyY227, Manager at Embassy Suites Hotel Dallas - Park Central Area, responded to this review

Thank you for you Excellent comments and we are so Happy that you enjoyed your stay with us.We look forward to seeing you again when you are in the dallas area. Have an Excellent Day!! More 

San Antonio
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

DO NOT BOOK AT THIS HOTEL!! I had worked for Hilton Hotels for 8 years and THIS hotel is By far the WORST I and my family have EVER stayed in...Hilton PRIDES itself on Quality BUT HOW this HOTEL Keeps it's Flag is BEYOND ME? Has Hilton lowered their standards?? Upon arrival their was pubic Hairs on the bed as... More 

Was this review helpful? Yes 1
ShellyY227, Manager at Embassy Suites Hotel Dallas - Park Central Area, responded to this review

Thank you for your feedback , and we do apologize for the issues that you had on your stay here with us .I assure that we are working on the issues that you mentioned above and we hope that you will give us another tery to show you the Excellent service we are known for . Thank you and have... More 

Senior Reviewer
9 reviews 9 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed for four nights with our three teenagers. The extra space was great as stayed in a two bedroom two bath suite. It is an older hotel and there were some maintenance issues. Only one of the three phones in our room worked, the drain in the bar sink was very slow, the refrigerator had ice accumulation issues, and... More 

Was this review helpful? Yes
ShellyY227, Manager at Embassy Suites Hotel Dallas - Park Central Area, responded to this review

Thank you for you comments and concerns, i assure you that we are taking care of the issues that you mentioned above.We hope that you will give us another try to show you the Excellent service that we are known for .Thank you again and we look forward to seeing you visit us again. More 

Ovilla, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Hotel was very nice and restful. Large atrium was pretty with comfortable seating. Everything was easy. Breakfast is outstanding. The staff was friendly and attentive. We would recommend this hotel to anyone.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
ShellyY227, Manager at Embassy Suites Hotel Dallas - Park Central Area, responded to this review

Thank you very much for your excellent feedback on your stay with us!!!!Thank you again and we look forward to seeing you in the near future. More 

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