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Sheraton Dallas Hotel by the Galleria

#34 of 191 Hotels in Dallas
GreenLeadersSilver level
4801 Lyndon B. Johnson Freeway, Dallas, TX 75244 (Formerly Sheraton Dallas North Hotel by the Galleria)
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Best prices for: 1 room 1 guest
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Sheraton Dallas Hotel by the Galleria
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483 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
1 of 5 stars Reviewed 4 days ago NEW

overall the entire 5 day stay was miserable. I did not get what the staff promised me. Manager was very rude on the phone. I had to call every day to have my room cleaned. There was mold in the ice bucket. the chair in the room was outdated and very worn and ugly. The rooms are NOT roomy, very... More 

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Hot Springs, AR
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for our visit to Dallas, and found the hotel very nice, updated to modern standards, clean & comfy. Restaurant was very good for dinner, and all breakfasts are included. Breakfasts are generous, hot food & eggs, and the waiters & waitresses are outstanding & helpful. Hotel staff is also excellent. Location is at the intersection of I-635... More 

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Markham, Canada
Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed here one night for business. Seems like a very poorly run hotel. The staff try hard, but the infrastructure And systems are poor. Got locked out of my room several times because of a faulty lock, which was falling apart. Service in the restaurant took forever as there was only one staff member and she had to run for... More 

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Ladera Ranch, California
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Had a quick overnight trip into Dallas. Due to financial constraints, ended up here as opposed to the Westin. Frankly, I wasn't expecting much...it's a Sheraton. This hotel came as a marvelous surprise. Super-comfy bed. Good sized room. Nice bathroom with amenities. Quick and pleasant front desk. Would be very happy to stay here again, should the need arise.

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San Diego, California
Level Contributor
42 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great Dallas Hotel north of the city. Just off the freeway and quick access to Frisco, Plano, Downtown Dallas, and Beyond. Wonderful new restaurant and bar area. Friendly staff. Great Rooms. Perfect location for visiting Dallas.

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Woodstock
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We arrived on a Saturday and there was an event going on so it was very busy. They did not have our room ready yet so they gave us a free drink and app at the bar. When our room became available they also gave us free breakfast, free internet and free parking. The property is taken care of and... More 

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Castle Rock, Colorado
Level Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Okay, so I stayed here in December, had a poor experience, which I communicated to the manager, Lance. To his credit, he apologized and offered me a free night, which I recently took advantage of. Here are my observations: I arrived at hotel at 5:45pm, and was told my room wasn't ready. I waited in the lounge, with a complimentary... More 

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Eddie P, General Manager at Sheraton Dallas Hotel by the Galleria, responded to this review

Thank you for taking the time to share your feedback about your most recent stay at our hotel. I am deeply troubled to hear that we failed to provide you with the comforting stay you deserve. This level of detail is important to us and I’m disappointed to hear of our shortcomings. Please rest assured that we have addressed your... More 

Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Very nice hotel and can be recommended. We were located on the 14th floor and a good view. Stylish interior and friendly staff. The guy checking us in agreed to offer complimentary parking because it was on a weekend and not busy which was very generous. Breakfast was good. Rooms are a decent size with comfortable beds. The lifts just... More 

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Brownwood, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

First, we had a late arrival due to traffic. Upon arriving our room was to altered to be on the 14th floor aka The Quiet Floor. However, we were dismayed to see our room that we had reserved to be a bed and a sofa bed was indeed to be a king sized bed only. We tried to obtain a... More 

Was this review helpful? Yes 1
Level Contributor
7 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

This was awesome. We had missed our reserved date twice due to illnesses and on third time when I called to book and explained problems we were having, they said we will make your stay memorable. When we arrived, we we upgraded to the presidential suite!!!! There were two huge rooms, bar, sofa, chairs, bathroom and closet in one room... More 

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