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Sheraton Dallas Hotel by the Galleria

#42 of 197 Hotels in Dallas
GreenLeadersSilver level
4801 Lyndon B. Johnson Freeway, Dallas, TX 75244 (Formerly Sheraton Dallas North Hotel by the Galleria)
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1 room 1 adult
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Sheraton Dallas Hotel by the Galleria
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527 Reviews from our TripAdvisor Community

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Albuquerque New Mexico
Level Contributor
123 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed for two nights using Starpoints and I was treated very well. The staff are exceptional - very friendly and SO helpful. I had numerous requests and questions and they went out of their way to help me. Room is comfortable, well equipped with a pretty comfortable bed and exceptional pillows. Location is great with free shuttles to the mall.... More 

Helpful?
Thank gladys3152
Indianapolis, Indiana
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I booked 4 stars hotel using Priceline, not bad I didn't pay much , good, clean, comfortable bed, I just didn't like the idea of charging $12 to park your car, we are not in Downtown area it's open place and tons of spaces to park, later I found out that you can park on the road behind the hotel... More 

Helpful?
Thank Ibrahim1965
Broken Arrow, Oklahoma
Level Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

I checked in here with a name your price from Priceline. Well my named price went out the window when I got there. They added $12 to park in a lot that had gates that were stuck open and wanted another $12.95 for standard internet (not high speed). There was a weird smell in the hallway. Once inside the room,... More 

Helpful?
Thank PlatinumAtMultiple
Eddie P, General Manager at Sheraton Dallas Hotel by the Galleria, responded to this review

Thank you for taking a minute to share your thoughts. We are so sorry to hear that you were not aware of our fees prior to your arrival, as we ensure these are listed on as many of our booking channels as possible. It sounds like we missed an opportunity to make a great first impression on you, and we... More 

Rogers, Arkansas
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

This hotel was awful. The lobby is nice and very misleading. The rooms were old, musty, no soundproofing (you can hear everything in the rooms next to you and in hallway). This hotel is in need of a serious renovation. The first room we got had noisy guests next door (sounded like about 6-8 college guys drinking and being so... More 

Helpful?
Thank argirlatheart
Eddie P, General Manager at Sheraton Dallas Hotel by the Galleria, responded to this review

Thank you very much for taking a minute to share this feedback, and please know how deeply sorry we are for failing to impress you. We’re dismayed to hear of the noise disturbances you encountered due to other guests being loud, and even more so that your second room was not much quieter. It sounds like we were at very... More 

Portland
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

The newly renovated rooms looks good. The bed was comfortable, the water pressure need to be fixed. The breakfast service was great. The hotel is close to main shopping area and we will visit again. The elevators were very slow, waited over 10/15 minutes each time.

Helpful?
Thank chan2005
Theresa B, Public Relations Manager at Sheraton Dallas Hotel by the Galleria, responded to this review

Thanks so much for sharing these wonderful compliments! We're so pleased that the majority of your stay with us was positive and that you plan to visit us again in the future. We do apologize for any inconvenience you experienced with our elevators, and we've alerted our maintenance team of your comments so they can investigate for any possible issues... More 

Atlanta, Georgia
Level Contributor
67 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
5 of 5 stars Reviewed December 21, 2015

My family lives in Dallas and I've been staying a lot at Starwood properties for work, so when it came time to celebrate my Dad's 80th birthday I was looking for a property where I could cash in my points. Very happy with our stay at this Sheraton. The room was quite large (as I've been staying in New York,... More 

Helpful?
Thank RuthlessBunny
Dallas, Texas, United States
Level Contributor
420 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
3 of 5 stars Reviewed December 19, 2015

Stayed on a weekend night for shopping at the Galleria, which is conveniently nearby. Hotel was pretty busy for a Saturday night with quite a number of people doing shopping. The lobby area has been updated nicely, but the rooms while clean were a little dated. The buffet breakfast was good but nothing special. The gym was quite good with... More 

Helpful?
Thank Don P
Eddie P, General Manager at Sheraton Dallas Hotel by the Galleria, responded to this review

Thank you for taking the time out to review our hotel. While it sounds like we met your basic requirements for comfortable accommodations, we are very disappointed to know that we didn’t go above and beyond in impressing you. We always want to offer an experience that is better than average, and we apologize that your stay with us was... More 

Duncan, Oklahoma
Level Contributor
57 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed December 15, 2015

Our family loves staying here due to the location. You can walk (or take the free shuttle) to the Galleria, and, maybe because we've done it several times, it just feels like Christmas when we stay there and do our Christmas shopping. If you've been to the Galleria, you know that it's very festive around there. The rooms were fine...nothing... More 

Helpful?
Thank picklesandco
Tyler, Texas
Level Contributor
63 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed December 15, 2015 via mobile

This is not the newest or fanciest hotel. However, this hotel is clean, classic, and the service is great. It is in a good location too, close to the Galleria and plenty of restaurants. The bed is comfortable. The air conditioner in the room was pretty loud, which I actually really liked (most hotel rooms are too quiet for me).... More 

Helpful?
Thank Duvey711
Theresa B, Public Relations Manager at Sheraton Dallas Hotel by the Galleria, responded to this review

Thank you very much for letting us know that your stay with us was comfortable and solidly satisfied your needs. We agree that we are a very clean and classic choice, and we are certainly happy that the white noise from the A/C was soothing to you! We'll be sure to share your kind words with our team, and we're... More 

San Diego, California
2 reviews
2 of 5 stars Reviewed December 15, 2015 via mobile

The hotel didn't have the same great look and feel that I had experienced in previous visits. Although the front desk tried to correct each issue that came up, the overall experience was not pleasant. Found a new one called the Element by DFW...

Helpful?
Thank Mary D
Eddie P, General Manager at Sheraton Dallas Hotel by the Galleria, responded to this review

Thank you for taking the time out to review our hotel. I apologize for any inconveniences or displeasure you went through during your stay. Please know that your feedback is very important, and I welcome the opportunity to speak to you in more detail to learn how we could improve our overall service. I ask that you please reach me... More 

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