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Sheraton Dallas Hotel by the Galleria

#32 of 192 Hotels in Dallas
GreenLeadersSilver level
4801 Lyndon B. Johnson Freeway, Dallas, TX 75244 (Formerly Sheraton Dallas North Hotel by the Galleria)
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Sheraton Dallas Hotel by the Galleria
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Sheraton Dallas Hotel by the Galleria
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487 Reviews from our TripAdvisor Community

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Traveler rating
    196
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    75
    29
    14
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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NLR
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed at this hotel for business years ago. Back then, on check-in, the clerk gave me two keys and specifically told me "This one is for YOUR room", which I found interesting because I had booked the same room type for both me and my husband and his employee and his wife. So, thinking it wasn't a big deal,... More 

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Los Angeles, California
Level Contributor
254 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have stayed happily at the Westin which is actually attached to the galleria. I found it annoying that I had to walk under a freeway to get to the mall. The hotel was hosting a lot of sports teams when I visited. I did not like my room which was supposed to be a platinum upgrade. Room was not... More 

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Eddie P, General Manager at Sheraton Dallas Hotel by the Galleria, responded to this review

I am deeply troubled to hear about your experience at our hotel. We appreciate you taking the time to share your feedback, as this level of detail is important to us so we can improve for future experiences. We are terribly sorry that we failed to meet your expectations during your stay. Please rest assured that we have addressed your... More 

Atlanta, Georgia
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I have had several stays at this hotel and find it to be a comfortable business hotel that is convenient and has all the basic amenities. The Club Room has a wonderful attendant and the front desk is always willing to assist. The breakfasts are consistent, the coffee makers work fine and I have never had a problem with the... More 

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Hot Springs, AR
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 25, 2015

We stayed here for our visit to Dallas, and found the hotel very nice, updated to modern standards, clean & comfy. Restaurant was very good for dinner, and all breakfasts are included. Breakfasts are generous, hot food & eggs, and the waiters & waitresses are outstanding & helpful. Hotel staff is also excellent. Location is at the intersection of I-635... More 

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Markham, Canada
Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed June 25, 2015

Stayed here one night for business. Seems like a very poorly run hotel. The staff try hard, but the infrastructure And systems are poor. Got locked out of my room several times because of a faulty lock, which was falling apart. Service in the restaurant took forever as there was only one staff member and she had to run for... More 

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Ladera Ranch, California
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed June 23, 2015

Had a quick overnight trip into Dallas. Due to financial constraints, ended up here as opposed to the Westin. Frankly, I wasn't expecting much...it's a Sheraton. This hotel came as a marvelous surprise. Super-comfy bed. Good sized room. Nice bathroom with amenities. Quick and pleasant front desk. Would be very happy to stay here again, should the need arise.

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San Diego, California
Level Contributor
42 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed June 19, 2015

Great Dallas Hotel north of the city. Just off the freeway and quick access to Frisco, Plano, Downtown Dallas, and Beyond. Wonderful new restaurant and bar area. Friendly staff. Great Rooms. Perfect location for visiting Dallas.

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Woodstock
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed June 15, 2015

We arrived on a Saturday and there was an event going on so it was very busy. They did not have our room ready yet so they gave us a free drink and app at the bar. When our room became available they also gave us free breakfast, free internet and free parking. The property is taken care of and... More 

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Castle Rock, Colorado
Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
2 of 5 stars Reviewed June 14, 2015

Okay, so I stayed here in December, had a poor experience, which I communicated to the manager, Lance. To his credit, he apologized and offered me a free night, which I recently took advantage of. Here are my observations: I arrived at hotel at 5:45pm, and was told my room wasn't ready. I waited in the lounge, with a complimentary... More 

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Eddie P, General Manager at Sheraton Dallas Hotel by the Galleria, responded to this review

Thank you for taking the time to share your feedback about your most recent stay at our hotel. I am deeply troubled to hear that we failed to provide you with the comforting stay you deserve. This level of detail is important to us and I’m disappointed to hear of our shortcomings. Please rest assured that we have addressed your... More 

Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 9, 2015

Very nice hotel and can be recommended. We were located on the 14th floor and a good view. Stylish interior and friendly staff. The guy checking us in agreed to offer complimentary parking because it was on a weekend and not busy which was very generous. Breakfast was good. Rooms are a decent size with comfortable beds. The lifts just... More 

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