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Doubletree Dallas Near the Galleria

#51 of 192 Hotels in Dallas
Certificate of Excellence
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4099 Valley View Lane, Dallas, TX 75244
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Doubletree Dallas Near the Galleria
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Doubletree Dallas Near the Galleria
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392 reviews from our community

Traveler rating
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    70
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Harrah, OK
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Enjoyed the friendly staff, clean rooms and lovely hotel. Stayed 4 nights and the room was clean and very nice. Great location for Dallas, close to shopping eats and movies. Just wasnt too happy with the skinny parking places, tight squeeze with bumpimg doors.

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Houston, Texas
2 reviews
1 of 5 stars Reviewed 4 days ago NEW

Considering this is my second bad experience at a double tree, I will never stay at another one again. For starters our pillows and sheets were dirty upon arrival. Left for a whole day, came back to a room that still has yet to be cleaned, towels were never replaced and to top it off we had no hot water.... More 

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A TripAdvisor Member
4 of 5 stars Reviewed 1 week ago

Clean comfortable room. Everything in the room was in working order. I was on the executive floor and they had a nice breakfast area that was not overcrowded. There was fresh fruit, coffee, tea,cereal, yogurt and probable some other items. Coffee was hot fruit was fresh- didn't try anything else. Conference rooms were adequate and there were enough bathrooms to... More 

Was this review helpful? Yes
Sherri S, Director of Sales at Doubletree Dallas Near the Galleria, responded to this review

Dear TripAdvisor member - Thank you so much for your review about your recent stay with us. We always appreciate the feedback from our guests. Glad to hear that your stay went well & that you found our accommodations clean & comfortable. We do hope you will choose to stay with us again in the future. Thanks again! More 

Bradenton, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

I would recommend this facility to everyone who is staying the the Dallas area. The staff was extremely helpful. Recommendations of places to visit in our down time was appreciated and the hotel food was excellent. You did not have to leave the hotel for anything unless you wanted to visit place in the area.

Review collected in partnership with DoubleTree by Hilton

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Sherri S, Director of Sales at Doubletree Dallas Near the Galleria, responded to this review

PauletteM.B - We are so pleased to hear that you enjoyed our property during your recent stay & thank you for posting a review. We really do have a great staff that go over & beyond to accommodate all of our guests. We hope we have the pleasure of serving you again in the near future. Thanks again! More 

Los Angeles, California
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I travel a lot for business in the Dallas/Galleria area, and my hotel of choice is definitely the Doubletree/Hilton near the Galleria, the staff is the BEST, I almost live here because of my schedule in Dallas and the price is right, the service is great, the food is great, I cannot find one negative thing to say about this... More 

Was this review helpful? Yes 2
Sherri S, Director of Sales at Doubletree Dallas Near the Galleria, responded to this review

DeeH - Thank you so much for your recent review of our property. We are very pleased to hear that you had an enjoyable stay & would return to stay with us in the future. This is always our mission with all of our guests so that they return plus recommend us to others. We look forward to serving you... More 

Chicago, Illinois
Top Contributor
60 reviews 60 reviews
47 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 1 week ago

I booked this hotel with the website rocketmiles, because I was going to be awarded 13,000 Southwest points and that was the only reason I booked this hotel, but I don't know if I will every do that again. When I checked in I asked to put my Diamond Hilton number down, because I knew I would use other items... More 

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Sherri S, Director of Sales at Doubletree Dallas Near the Galleria, responded to this review

hart277 - We are so disappointed to hear about your recent experience at our property. We failed to meet your expectations in which we sincerely apologize. We work hard each & every day to provide superior customer service to all of our guests so to hear such feedback is troubling. However, such feedback is hugely valuable to us so that... More 

Grosse Pointe Woods, Michigan
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed in the hotel for two nights. It was okay; clean, friendly, and affordable. The hotel is definitely older and in need of cosmetic/mechanical updates. The appearance warrants a potential 2 1/2 rating. Loose fixtures, holes with wires, and cracks in walls/ceilings. A/C was noisy in room 430, did not seem to work well. Bar service was okay, very attentive... More 

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Sherri S, Director of Sales at Doubletree Dallas Near the Galleria, responded to this review

BrentB - We do appreciate your feedback from your recent stay with us. We do apologize that we did not meet your expectations. It was a shame that our boiler went out that particular day but our engineering department worked really hard to get it back up as soon as it was possible, even during the snow storm. Our property... More 

Arlington, Virginia
Contributor
12 reviews 12 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This property was conveniently located to the Galleria shopping area (that I didn't get a chance to visit). Besides that, there wasn't much around it in the form of entertainment. The room was nice and the bed was comfortable. There was a buffet breakfast for $15, and the food offered a good variety and they even made waffles in the... More 

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Sherri S, Director of Sales at Doubletree Dallas Near the Galleria, responded to this review

KristenR - Thank you for taking a few moments to post a review of your recent stay with us. We are pleased to hear that your stay was enjoyable & that our location worked out to be convenient for you. We do hope you choose us again the next time you are in north Dallas. Thanks again! More 

Oklahoma, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The hotel and their staff go out of their way to make you feeling at home and will always stay at their hotel in the future. The HR Manager offered to retrieve items out of my car the weather was bad and I didn't have the right footwear never had that happen before the front desk girl was nice enough... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Sherri S, Director of Sales at Doubletree Dallas Near the Galleria, responded to this review

MaryR - Thank you so much for the great review you wrote about your recent stay with us. We really appreciate you taking the time. We have such an outstanding staff here who truly try to go over & beyond for our guests every day. So glad you got to experience that. We hope to serve you again the next... More 

Buda, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

Was promised a room with two queens for two nights but was forced to move in the middle of my baby's nap so that someone else could have my adjoining room. Staff was rude and inconsiderate about it. They originally told me that only a king room was available and then when I complained about that they magically found a... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Sherri S, Director of Sales at Doubletree Dallas Near the Galleria, responded to this review

KristinS - I was disappointed to hear of your unpleasant experience during your recent stay. I want to assure you that this isn't the way we usually operate. Mistakes can certainly be made but the recovery with the customer is key so they don't leave the hotel with a bad taste like you did. We sincerely apologize that this happened.... More 

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