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Doubletree Dallas Near the Galleria

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4099 Valley View Lane, Dallas, TX 75244
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1 room 1 guest
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Doubletree Dallas Near the Galleria
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452 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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4 of 5 stars Reviewed yesterday NEW

My stay at this location was great. The staff was extremely helpful, accommodating, and efficient. The location was ideal for my stay. I would definitely return and recommend this location to my friends and loved ones.

Review collected in partnership with DoubleTree by Hilton

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New York City, New York
Level Contributor
54 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed at this property on a recommendation. Front desk personnel were very nice. Cookies are a nice touch. Warm and tasty. The rooms are clean but the hotel was experiencing a/c problems. The lowest temp in our room was 77 degrees. Unfortunately, Roof a/c was out and floors were very hot. Hotel should close off floors effected. Maintenance wasn't able... More 

Was this review helpful? Yes
Sherri S, Director of Sales at Doubletree Dallas Near the Galleria, responded to this review

AWexford - We sincerely apologize for the A/C problems that you experienced during your recent stay. We had a major piece of equipment go out & unfortunately were unable to correct the problem prior to your departure. We do hope that you will give us another opportunity the next time you are in our area. We appreciate your feedback. More 

Farmers Branch, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

All staff were friendly and attentive. Plenty of parking, quiet room, good food and nice pool. My husband used the fitness room while I slept in. The warm cookie at check in was a nice touch. Our daughter and her friend were there when we checked in and were given cookies and allowed to swim with us even though they... More 

Review collected in partnership with DoubleTree by Hilton

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Sherri S, Director of Sales at Doubletree Dallas Near the Galleria, responded to this review

EllenT - We are very pleased to hear that you enjoyed your recent weekend getaway with us. We appreciate the five star review & thank you for taking the time to post it. We hope we have the pleasure of serving you again in the future & don't forget, we'll have a warm chocolate chip cookie waiting for you! Thanks... More 

New Richmond, Wisconsin
Level Contributor
201 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 197 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Doubletree Galleria turned me around from my initial impression. Walking in, the lobby is clearly of the old hotel era with big open air space. There are water falls between the 2 levels of the lobby which create a nice ambiance but the water creates a sort of stale smell in the air. I felt this stay could go... More 

Was this review helpful? Yes 1
Sherri S, Director of Sales at Doubletree Dallas Near the Galleria, responded to this review

orr333 - Thank you so much for taking the time to provide us with your feedback. It is of tremendous value to us to help us be the best we can be. You're right, we have an older hotel but we work hard to keep it clean, well maintained & have an awesome staff who truly understand what customer service... More 

Monroe, NC, United States
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is an old-school, full service, fabulous hotel.....but about 6 years overdue from a remodel. But hey, the past 6 years have been tough and there probably was no economic reason to do it. So they offer price, and that got our attention. The rooms are clean, the beds are comfortable and the lobby bar stays open until midnight. The... More 

Was this review helpful? Yes
Sherri S, Director of Sales at Doubletree Dallas Near the Galleria, responded to this review

MarkFromATL - Thanks so much for taking the time to give us your feedback from your recent stay with us. You're right, we aren't "the shiniest penny" in the neighborhood but our staff works very hard in providing a clean product plus the great customer service we've been known for. I can tell you that our property is up for... More 

Gold Canyon, Arizona
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

After seeing other reviews from various sources, I almost did not book this hotel. However, I found the staff to be friendly, attentive and very quick to respond to requests. The location of the hotel provides easy access to Hwy 635, west of the Galleria. There is currently highway construction (Aug 2015) that could make it a little confusing if... More 

Was this review helpful? Yes 1
Sherri S, Director of Sales at Doubletree Dallas Near the Galleria, responded to this review

MarkF - We really appreciate you taking the time to write a review about your recent stay with us. We are especially pleased that you found us to be better than expected. We aren't the shiniest penny in town (full reno scheduled for 2016), but we work hard to provide a clean & safe environment along with an exceptional staff... More 

Stillwater, Oklahoma
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Had a wonderful time. Beautiful hotel, free parking, clean room, AMAZING staff. Cookie at check in. We came in after a very hard day and were treated so kindly it made our evening. Would recommend to anyone and everyone.

Was this review helpful? Yes
Sherri S, Director of Sales at Doubletree Dallas Near the Galleria, responded to this review

mehu m - Thank you so much for your 5 star review! We most certainly appreciate your kind words. We really do have a great staff who truly understand the concept of superior customer service. We love hearing about how they truly shine! Come back to see us & we will always have a warm cookie waiting for you! Thanks... More 

Broussard, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Nice room, good food, pool and fitness center. We enjoyed our stay. Location was great, Wal Mart next door and Salt Grass Steak House across the street. Plenty of parking and a security guard at night on patrol.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Sherri S, Director of Sales at Doubletree Dallas Near the Galleria, responded to this review

TrinaW - Thanks so much for taking a few moments to post a review of our property. Wow & you gave us 5 stars! That's really what we strive for every day with all of our guests. So glad you enjoyed your stay & hope you will again in the near future. Thanks again! More 

Jackson, Mississippi, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

From the time I checked in to the time I checked out, the entire staff was friendly and helpful. The room was spacious, clean and very comfortable. I enjoyed the free cookie upon check -in and also had a delicious cobb salad in the restaurant the following day. The meeting rooms were quiet and conducive to learning. Overall, a great... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Sherri S, Director of Sales at Doubletree Dallas Near the Galleria, responded to this review

CindyA - Thank you so much for the 5 star review! We are very pleased to hear that you had an enjoyable stay with us during your recent conference. We really do have a great staff who work hard every day to provide great service plus give our guests a clean & safe environment. We look forward to having you... More 

Level Contributor
54 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed July 27, 2015

We always love staying at Doubletree, the customer service is excellent, the rooms are spacious and always clean, and the cookies of course! This location is nice and quiet and close to the Galleria. We were here for the Boys of Zummer tour in July and had no problem booking a nice room at a very reasonable price.

Was this review helpful? Yes
Sherri S, Director of Sales at Doubletree Dallas Near the Galleria, responded to this review

BrennaW - We're very pleased to hear that you enjoyed your recent stay with us & that you found our location to be convenient. We look forward to your return & will keep those warm cookies ready for you! Thanks again! More 

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