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Doubletree Dallas Near the Galleria

#52 of 192 Hotels in Dallas
Certificate of Excellence
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4099 Valley View Lane, Dallas, TX 75244
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Best prices for: 1 room 1 guest
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Doubletree Dallas Near the Galleria
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Doubletree Dallas Near the Galleria
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404 reviews from our community

Traveler rating
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    74
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed yesterday NEW

Good price and location but staff not Hilton Honors or Hilton class. Disappointed. Business Center non-existent, just 1 computer being used by blogger. So I had to wait about 20-25 minutes to print out my boarding pass. Informed front desk and they were not helpful or caring. Stated I just had to wait until she finished. However there is a... More 

Review collected in partnership with DoubleTree by Hilton

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Plano, United States
1 review
4 of 5 stars Reviewed 3 days ago NEW

The people were all very nice. The room was decent. We were around the corner from the elevator and by the ice machine. It was still very quiet. The bathroom was a bit cramped, though. I'm just over 5' and it was almost claustrophobic in the shower. But the water pressure was very nice. Overall, staff was friendly and we'd... More 

Review collected in partnership with DoubleTree by Hilton

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Thayer, Missouri, United States
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was a very nice and accommodating hotel. I love how the bar and restaurant were front and center. The rooms are clean and comfortable and all of the staff was very helpful.Easy access to wifi. I was there for a convention and there was plenty of room for everyone and a large room and everything we needed for our... More 

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Texas
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

First of all my cookie was warm, but hard and crumbly not soft and chewy as usual. There is also a terrible odor upon entering the building it smells of mildew or moldy water. I didn't receive my 2 complimentary bottles of water at check-in, I had to call guest services and housekeeping delivered them to my room. The ceiling... More 

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1 review
2 of 5 stars Reviewed 5 days ago NEW

staff just handle everything really really bad. The hotel change is great. I have stay at their other hotel hundreds and hundreds of time. Never have any problem at all until now. and the staff didn't put any effort to take care of it.

Review collected in partnership with DoubleTree by Hilton

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Sherri S, Director of Sales at Doubletree Dallas Near the Galleria, responded to this review

799teea - I sincerely apologize that you didn't have a good experience during your recent stay with us. I would like to ask you to email me with the specific details so that I can address them immediately. My email is sherri.sheeran@dtgalleria.com. Again, my apologies. More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

The overall stay was good.. The only is issue was slow moving water in the shower. Also the house keeping people are was not attentive to your replacing item in the rooms.. IE towels and other bathroom items..But overall I would stay at double tree again.. Maybe a different location next time.

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Sherri S, Director of Sales at Doubletree Dallas Near the Galleria, responded to this review

JoshauhH - Thank you for the feedback you posted about your recent stay with us. We are pleased that you enjoyed your stay but disappointed that our housekeeping did not meet your expectations. I have passed your comments along to our Executive Housekeeper. We do hope you will choose to stay with us again. Thanks much! More 

Frisco
Top Contributor
115 reviews 115 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This a very nice hotel with awesome staff. I met for a business lunch. We dined at the Chef's Table Restaurant which had an array of yummy fresh items on the menu. I had an amazing chicken Cesar salad. The dressing was really good. I took a tour of the hotel which has all the amenities that a traveler could... More 

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Sherri S, Director of Sales at Doubletree Dallas Near the Galleria, responded to this review

tenisheaT_13 - Thanks so much for the great review you posted about your recent stay with us. We are very pleased to hear that you found everything enjoyable. It's reviews like yours that we strive for each & every day! We hope to have the privilege of serving you again in the future. We will have a warm chocolate chip... More 

Brooklyn, New York
Top Contributor
51 reviews 51 reviews
29 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Rooms are fine. Shower has great pressure which is a plus! The beds are a little soft for me, but at the end of a long day of work it was great. My only issue is that they close the bar downstairs at like 1130 during the week, and they really chase you away. After a long day staying up... More 

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Sherri S, Director of Sales at Doubletree Dallas Near the Galleria, responded to this review

olenabklyn - We appreciate you taking a few moments to provide us with your feedback. We're glad to hear that you had an enjoyable stay for the most part, however, disappointed that we didn't meet your expectations in our Terrace Bar & Grill. We keep it open later if there is business to support it. Unfortunately that sounds to be... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This hotel offers everything you need to have a home away from home. The staff understands and makes your stay comfortable... When you are on the road very often you need an oasis that allows you to just return after a long day and worry about nothing...this is such a place.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Sherri S, Director of Sales at Doubletree Dallas Near the Galleria, responded to this review

roxannes220 - Thanks so much for taking a few moments to post a review of your recent stay with us. We're so pleased to hear that we could provide you with that oasis you look for when you're on the road. We have an amazing staff that really work hard in providing that home-away-from-home experience for all of our guests.... More 

Nashville, Tennessee
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This seemed to be a typical Doubletree Hotel. The tiered lobby is lovely! Check in/front desk staff were supremely kind and polite! Location is probably excellent, right off 635, but the interstate construction was madness! Good location for our events in Plano and Farmers Branch. There is a nice Landry's brand chain steakhouse across the street, an easy walk. We... More 

Was this review helpful? Yes 1
Sherri S, Director of Sales at Doubletree Dallas Near the Galleria, responded to this review

tmmvol - We really appreciate you taking a few moments to post a review about your recent stay with us. Glad to hear that you enjoyed your stay & found our location to be convenient. We share your dismay about the construction of 635 but happy to report that our exit will be completed by this fall! We do hope... More 

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