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Doubletree Dallas Near the Galleria

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4099 Valley View Lane, Dallas, TX 75244
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1 room 1 adult
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Doubletree Dallas Near the Galleria
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521 Reviews from our TripAdvisor Community

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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 5 days ago NEW via mobile

I stay at this hotel maybe 3 times a month due to my job. Let me begin by saying the rooms are well kept and the Hsk staff is extremely friendly, kind and are always smiling. The restaurant located in the lower level has great food and great prices. However, the level of service at the front desk is incredibly... More 

Helpful?
Thank Roopesh S
Sherri S, Director of Sales at Doubletree Dallas Near the Galleria, responded to this review

RoopeshS - Thank you so much for your comments about your recent stay. We are very disappointed that we haven't met your expectations as we definitely value your business. Your feedback will be shared with the Front Office Manager to use as a training tool with the newest members of her staff. I would also welcome an opportunity to speak... More 

Bleiblerville, United States
2 reviews
3 of 5 stars Reviewed 5 days ago NEW

Rooms not very clean and internet did not work and blowdryer covered in hairspray. It would come on and cut off. If you are looking for spotless this is not the place. Otherwise good stay. Overall the experience was nice but could use improvement

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Janie D
Sherri S, Director of Sales at Doubletree Dallas Near the Galleria, responded to this review

JanieD - We appreciate the recent feedback that you posted. Hearing from our customers is very important to us so that we know what areas we need to improve on. I have relayed your cleanliness comments to our Executive Housekeeper so that she can use it as an additional training tool for her staff. We do hope we have the... More 

Level Contributor
64 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

My favorite hotel in Dallas when I am there on business. Clean and friendly with the extras you want after a long day of work. Been there many times over the years and never a bad experience. That says alot.

Helpful?
Thank Mac D
Sherri S, Director of Sales at Doubletree Dallas Near the Galleria, responded to this review

MacD - Thanks so much for the great 5-star review! We really appreciate your loyalty & hope to be your home-away-from-home for years to come when you're in north Dallas. We look forward to your next visit! More 

Dallas, United States
1 review
4 of 5 stars Reviewed 1 week ago

My daughter and I stayed at this hotel overnight and it was an enjoyable experience. The hotel (including our room) was clean and tidy and we were able to check-in early. My daughter enjoyed the cookies at check-in. The only thing that would have made this stay more enjoyable would have been some sort of complimentary breakfast and potentially a... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Julie R
Sherri S, Director of Sales at Doubletree Dallas Near the Galleria, responded to this review

JulieR - Thank you so much for your recent review. We are very pleased to hear that you & your daughter enjoyed your stay. We sincerely hope you choose to stay with us again the next time you are in north Dallas. We will have a warm chocolate chip cookie waiting for you! More 

New York City, New York
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was our first time to Dallas and this hotel has a great location the staff is very friendly and the rooms are spacious. This Hotel has passed its hay days but it has the swag of a top notch accommodation. It will undergo a re-hall, which is well needed, so you may find areas which opportunity but its not... More 

Helpful?
Thank mrcewebb
Sherri S, Director of Sales at Doubletree Dallas Near the Galleria, responded to this review

mrcewebb - Thank you so much for taking a few moments to post a review about your recent stay with us. We are always pleased to hear when our guests enjoy their stay. You are right that we will be doing a renovation this summer in which we are very excited about! We hope you will stay with us again... More 

Level Contributor
4 reviews
5 of 5 stars Reviewed 2 weeks ago

Room was good, nothing too fancy or superb. Would stay again. Bar was good and good service. We had their breakfast buffet, and the food was very good. It had everything you needed from biscuits and gravy to eggs, and healthy items.

Helpful?
Thank Norberto G
Sherri S, Director of Sales at Doubletree Dallas Near the Galleria, responded to this review

NorbertoG - WOW, 5 star review! Thank you so much, we really appreciate it! We're always so pleased when our guests enjoy their stay & encounter our incredibly friendly staff. We all work very hard every day to deliver a positive, memorable experience to all of our guests so when we get a review like this one, it validates what... More 

Washington, DC, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Several things went wrong at this hotel, stuck in the elevator, non-working vending, broken air conditioning, poor serveice to the room. Worse because this was the HHonors floor. Had to ask for a receipt, email attempt did not work?

Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Martin B
Sherri S, Director of Sales at Doubletree Dallas Near the Galleria, responded to this review

MartinB - We are so sorry to hear about the series of issues you had during your recent stay with us. Firstly, we certainly want to sincerely apologize. Nobody want to encounter such things when traveling to be sure! I have shared your comments with the appropriate department heads. We do hope you will give us another chance the next... More 

Texas
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Overall appearance was nice however it's an old building that had a stale smell. I personally thought the inside carpet and furnishings were too dark. Convenient location to restaurants and shopping .

Helpful?
Thank ABBeatapeach
Sherri S, Director of Sales at Doubletree Dallas Near the Galleria, responded to this review

ABBeatapeach - Thank you for your recent review. You are right that this is an older hotel. What we can tell you that we're excited about is that we will be undergoing a full renovation the summer of 2016! We want to invite you back upon completion of our improvements & see if we then meet or even exceed your... More 

Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Nothing really bad to say, just basically average property, aging a bit. Room had little bit of musty smell. Just felt like folks who own the hotel are more concerned with maintains minimum standards rather than turning this into a nice, attractive hotel. Staff very nice and accommodating.

Helpful?
Thank travelforlife303
Sherri S, Director of Sales at Doubletree Dallas Near the Galleria, responded to this review

travelforlife303 - We really appreciate your feedback about your recent stay with us. I'm excited to share with you that we will be undergoing a renovation this summer! We want to invite you to come back & experience our improvements upon completion. Until then.....happy traveling! More 

Nashville, Tennessee
Level Contributor
141 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed 4 weeks ago

For the price we paid (an American Airlines deal) it was good value. Yes, as others have mentioned, the hotel is somewhat dated, but not to the degree I expected. Our room was comfortable and slightly larger than normal ... had a king bed, desk with chair, lounge chair with ottoman, tv stand with a couple of drawers for clothes,... More 

Helpful?
Thank 1TNtraveler
Sherri S, Director of Sales at Doubletree Dallas Near the Galleria, responded to this review

1TNtraveler - Thanks so much for posting a review of your recent stay with us. We truly value your feedback! We are delighted to hear that you enjoyed your stay & that we exceeded your expectations. Yes, we are very excited about our renovations this summer so we hope you will come back to see all the improvements. Thanks again! More 

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