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Doubletree Dallas Near the Galleria

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4099 Valley View Lane, Dallas, TX 75244
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Doubletree Dallas Near the Galleria
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Doubletree Dallas Near the Galleria
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419 reviews from our community

Traveler rating
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    144
    76
    29
    21
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231
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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San Diego, California
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 2 days ago NEW

The lobby/dining areas downstairs are very nice. The rooms not so much. Beds are hard as rocks with pillows that are basically just for show. Think pillowcase with almost no stuffing. The shower is tiny and blocked by the bathroom door if left open. But you actually have to close the door while you shower because it blocks virtually all... More 

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Brush Prairie, Washington
1 review
1 of 5 stars Reviewed 3 days ago NEW

CAUTION!!! This hotel has bed bugs. This hotel has bed bugs. This hotel has bed bugs. I stayed on their executive (restricted access level) and the room had bed bugs. After dealing with the hotel/insurance company for a month they offered very little for damages to replace my luggage/clothing that I had discarded after staying in the hotel. For the... More 

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Brownsville, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

I choose this hotel because we had to attend a wedding close by. It turned out to be a perfect location. The courteous and knowledgeable staff are certainly an added bonus. The room was well appointed and comfortable. I will book here again and would recommend this hotel to those who need to be near the galleria but want a... More 

Review collected in partnership with DoubleTree by Hilton

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2 reviews
4 of 5 stars Reviewed 5 days ago NEW

Booked this hotel on Hotwire for a shopping trip with a friend. It's an older hotel and a bit outdated. Yes, some things are showing their age but the rooms were clean. The staff was SO nice!! Nicest I've met anyplace.

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Philadelphia, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

The hotel is beautiful, the staff is friendly and helpful, the salmon i ordered was absolutely delicious. The room was fairly clean as usual. The cookie was warm and delicious as usual. I recommend really any of the Hilton brands in the area, but this hotel was a really nice place.

Review collected in partnership with DoubleTree by Hilton

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Sherri S, Director of Sales at Doubletree Dallas Near the Galleria, responded to this review

ChristopherI - Thanks so much for the review you posted on your recent stay with us. We really appreciate the feedback. We hope you'll come back & see us in the near future & we will have that warm chocolate chip cookie waiting for you! Thanks again. More 

Fairfield, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I've stayed at this hotel many times and have always had a good experience. The staff are very professional and the price is reallly economical. The warm cookies are great!! I will definitely stay at this hotel in the future if my travels take me in that direction.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Sherri S, Director of Sales at Doubletree Dallas Near the Galleria, responded to this review

DeanneH - Thank you for the recent review you posted about your stay. We are so pleased to hear that it was enjoyable & that our staff met your expectations. We hope we can always be your home-away-from-home whenever you're in North Dallas! Thanks again! More 

Houston, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

The staff was rude and the room was disgusting. There was also mold in my room. The bathroom was so dirty that I had to get cleaing materials to clean it myself and this was not acceptable. The staff was not accomodating and they were very rude when we raised our concerns with the room. When I requested to Check... More 

Review collected in partnership with DoubleTree by Hilton

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Sherri S, Director of Sales at Doubletree Dallas Near the Galleria, responded to this review

TorranceM - We sincerely apologize for your recent stay with us. This is so out of the norm that I'm not sure how we could of failed so badly! I have passed your comments on to the appropriate staff so everyone is aware & so that we can greatly improve. Again, my sincere apologies & do hope you give us... More 

Dallas, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

We had a great time! Staff ready to help. I believe that after the road construction, it will be easier to get on and get off. I love the fact that there is lots of other places to run to if you forget something at home. Walmart, right around the corner. Also, other places to eat, if you do not... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Sherri S, Director of Sales at Doubletree Dallas Near the Galleria, responded to this review

MelbaB - Thanks so much for posting a review about your recent stay with us. We're very pleased that you had an enjoyable experience plus appreciated the good service that we try really hard to provide. I agree, when the freeway construction around our exit is completed later this year, it will be even better! Come back & see us! More 

Austin, TX
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I had a confirmed reservation with this hotel but when I tried to check in I was told their hotel is over booked hence no room was available. They offered to put me in another hotel. I told them I was prepared to wait till a room is available. There were several reasons why I needed to stay in that... More 

Was this review helpful? Yes
Sherri S, Director of Sales at Doubletree Dallas Near the Galleria, responded to this review

Manchurian - We deeply regret hearing about your relocation & sincerely apologize. This is certainly not our "norm" as you see from our other reviews. It is never our intention to not meet a guest's expectations. However, we certainly understand how upsetting this was to you & again, our sincere apologies. More 

Oklahoma City, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

This is a fairly nice hotel. I'm very picky when it comes to a nice clean bathroom and that's where this hotel lost it's points. The rooms needs to be updated. Other than that, Those Cookies UMMMM!!!!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Sherri S, Director of Sales at Doubletree Dallas Near the Galleria, responded to this review

DevinL - We appreciate you taking the time to post a review about your recent stay with us. I definitely passed along your cleanliness comments to our Housekeeping staff. This is the extreme value that we get from our guest's feedback so that we can improve. We do hope you will choose to stay with us again in the future.... More 

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