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Doubletree Dallas Near the Galleria

3.5 of 5 4099 Valley View Lane, Dallas, TX 75244
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Certificate of Excellence 2014
Doubletree Dallas Near the Galleria
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Doubletree Dallas Near the Galleria
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365 reviews from our community

Traveler rating
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    66
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chicago, United States
1 review
4 of 5 stars Reviewed 2 days ago NEW

Front desk staff was genuinely friendly and helpful; very knowledgeable about local restaurants and facilities. Lots of construction on nearby interstate, so front desk had workarounds available, and short cut tips.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Sherri S, Director of Sales at Doubletree Dallas Near the Galleria, responded to this review

EdmundM - Thank you so much for your recent review of our property. We are pleased to hear that you found our staff to be helpful & knowledgeable as they do such a great job every day. We do hope you will return to visit the next time you are in north Dallas. Thanks again! More 

Crowley, Texas, United States
Contributor
15 reviews 15 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed only one night as my nephew was here for a hockey tournament. I booked my room, 2 queen beds, 2 wks prior and we arrived at 3 for the posted check-in. We sat in the lobby until 4:30 before our room was ready...unacceptable. The lobby also needed some work...maintenance seemed to be lacking. There were numerous ceiling tiles... More 

Was this review helpful? Yes
Sherri S, Director of Sales at Doubletree Dallas Near the Galleria, responded to this review

CherylB - We're sorry to hear that we didn't meet your expectations during your recent stay with us. We aren't the "shiniest penny" but we try very hard to maintain the property to make it clean, safe & to provide superior customer service to all of our guests. We are scheduled for a renovation & hope you will visit us... More 

Chandler, Arizona, United States
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel is not kid friendly and not accommodating to youth sports groups. Not sure why they are on the stay-to-play hotel options for hockey teams when you have to sign a waiver with a million rules and your kids cannot leave your side while in the hotel.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Sherri S, Director of Sales at Doubletree Dallas Near the Galleria, responded to this review

AZHockeyMom - We appreciate your feedback from your recent stay with us. We're sorry to hear that you disagree with our Code of Conduct policy when it comes to youth sports teams. This policy is meant for the safety of you & your children along with the other guests that are staying in the hotel. We take the safety of... More 

Austin, Texas
Top Contributor
54 reviews 54 reviews
19 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I love Doubletree properties. This hotel has a very nice staff, good parking and a nice bar. However I had 3 issues, my room was very old looking, didn't have a fridge and the food at the Hilton Honors room was awful. I got a smoking good rate and for the money would stay again but I'll go out for... More 

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Sherri S, Director of Sales at Doubletree Dallas Near the Galleria, responded to this review

JamesA - Thank you for the recent review that you posted. We really appreciate our customer's feedback. So sorry to hear about your breakfast experience in our executive lounge. I have passed your comments on to our Food & Beverage Director. We do hope that you will try us again the next time you are in north Dallas. Thanks again! More 

Oklahoma City, Oklahoma
Top Contributor
66 reviews 66 reviews
6 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

My husband and I stayed at the DoubleTree on New Year's Eve while on a trip to Dallas. The hotel itself is very nice. Walking in, you're greeted by an expansive atrium, with the hotel bar front and center. The lobby staff were all very nice, and we were given the famous cookies upon arrival (I had never heard of... More 

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Sherri S, Director of Sales at Doubletree Dallas Near the Galleria, responded to this review

rachelbutts - We appreciate you taking a few moments to post a review about your recent stay with us. Glad to hear that you enjoyed your stay with us & the service you received. Our staff works very hard every day to provide superior customer service. Come back & see us & we will have a warm chocolate chip cookie... More 

Duluth, Minnesota
1 review
5 of 5 stars Reviewed 3 weeks ago

I was traveling for business and Getaroom had this amazing property for $85 less than anyone else! I had an amazing customer service experience and would highly recommend Getaroom to my family and friends!

Was this review helpful? Yes
Sherri S, Director of Sales at Doubletree Dallas Near the Galleria, responded to this review

AprilW - Thank you very much for the very kind review you posted about your recent stay with us! We really appreciate hearing from our customers & especially pleased that you had an enjoyable stay. We hope you choose to stay with us again in the near future. Thanks again! More 

Pflugerville, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Our experience there was good. Although we were given miss information. For example: when I made the reservation I was told that we would be charged an additional $10 if we wanted to have breakfast and that would put us up at the Executive Suite and we would have also access to the 5-7pm snacks and drinks on the Executive... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Sherri S, Director of Sales at Doubletree Dallas Near the Galleria, responded to this review

PeggyA - Thank you for posting a review of your recent stay with us. We certainly apologize that the Executive Lounge was closed during your visit but also glad to hear that you were accommodated in The Chef's Table. Thank you for choosing to stay with us & hope you will again the next time you are in north Dallas.... More 

Elk City, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

This hotel is a very nice place to stay and is in close proximity of many places to eat and shop. It is in a really convenient location for a visit to the Galleria Mall, and with I-635 right out of the parking lot, access to most everything is quick.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Sherri S, Director of Sales at Doubletree Dallas Near the Galleria, responded to this review

RickR - Thank you for taking a few moments to post a review of our property. We always appreciate feedback. Nice to hear that our location worked well for you. We agree that with the immediate access of 635, you can get anywhere pretty quickly. We hope you will choose to stay with us again the next time you are... More 

Seattle, Washington
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 of 5 stars Reviewed December 16, 2014

Nothing special. Just the basics. Property and rooms are a little dated. Very poor lighting in room and bathroom. If you are looking for an average place to stay for your meetings in the surrounding office park, this is the place.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Sherri S, Director of Sales at Doubletree Dallas Near the Galleria, responded to this review

Patakjots - Thank you for your recent feedback. We are pleased to hear that our location worked well for your business trip. We hope you will choose to stay with us again the next time you are in north Dallas. Thanks again! More 

Los Angeles, California
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 15, 2014 via mobile

Creepy atmosphere, lousy location stuck amid round the clock highway construction, snippy desk staff, hit-or-miss maid service with trashcan-empty-roulette by the day. To cap it off, stuff was stolen from my room. No safe was provided in the room. Basically Abandon all hope ye who enter here, this could be a gateway to hell. Not for sure but I'm just... More 

Was this review helpful? Yes
Sherri S, Director of Sales at Doubletree Dallas Near the Galleria, responded to this review

Traveling_Gal71 - We are very disappointed to hear that you didn't have an enjoyable stay with us recently! We certainly are not the newest hotel in town but we work really hard every day to provide a clean product & deliver top notch customer service. This is certainly mentioned in many of our reviews that have been posted. Regardless, we... More 

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Additional Information about Doubletree Dallas Near the Galleria

Address: 4099 Valley View Lane, Dallas, TX 75244
Phone Number:
Location: United States > Texas > Dallas
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Doubletree Dallas Near the Galleria 3.5*
Number of rooms: 290
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Also Known As:
Doubletree Dallas Near The Galleria Hotel Dallas
Hotel Style:
#33 Business Hotel in Dallas
#37 Romantic Hotel in Dallas

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