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Crowne Plaza Dallas Market Center

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7050 N Stemmons Frwy, Dallas, TX 75247
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Crowne Plaza Dallas Market Center
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Crowne Plaza Dallas Market Center
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449 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Oklahoma City, Oklahoma
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

its in a good location. not the nicest crowne plaza, but not the worst. it seems a little outdated. free parking is good. it's clean and beds are comfortable. pool is avg. fitness center is below avg. i've stayed here multiple times due to its location and cost.

Was this review helpful? Yes
Jeff-Wood-GM, General Manager at Crowne Plaza Dallas Market Center, responded to this review

Dear Rodney F, Thank you for staying with us at the Crowne Plaza Dallas Market Center. I see you are a frequent stayer with us. Have you taken advantage of our IHG Reward Points? This way you can earn free nights with us and any of our partnering brands. We are glad to announce that we will be getting a... More 

Dallas, Texas
1 review
1 of 5 stars Reviewed 1 week ago

I booked this location on hotels.com for a quick overnight stay celebrating my anniversary. It was late when we checked in and immediately upon opening the assigned room door, we saw huge COCKROACHES on the floor of the bathroom which was adjacent to the front room door! OMG -_- We returned to the front desk to let the front desk... More 

Was this review helpful? Yes
Jeff-Wood-GM, General Manager at Crowne Plaza Dallas Market Center, responded to this review

Dear Christton G, First I would like to apologize for you room being not up to par. I will have management take care of the issue with the rooms and make sure that it is eliminated from the hotel. Also, please forgive us on our front desk staff for not being friendly to you and acknowledging your situation that your... More 

Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I am staying here due to my normal place being booked. It is an aged hotel, but everything seems clean. I have issues with being able to hear my neighbors Television. The air conditioner it rather loud. I was told the running water sound in my wall is a chill water system, just to explain this noise it louder than... More 

Was this review helpful? Yes
Jeff-Wood-GM, General Manager at Crowne Plaza Dallas Market Center, responded to this review

Dear Jason H, Thank you for staying with us during your business trip. I'm sorry that the noise was rather loud to your and that you could hear another TV through the wall during your stay. I would like to encourage you to come back and give us another try. Thank you, Jeff Wood General Manager More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Pool is closed but no mention of this until after we booked. Not happy and no satisfaction when I called to complain to Trip Advisor. I will use another booking service next time. No frig in rooms. Room was small.

Was this review helpful? Yes 1
Jeff-Wood-GM, General Manager at Crowne Plaza Dallas Market Center, responded to this review

Dear Jamie S, I am sorry your stay with us was not pleasant. It seems like we just missed opening the pool during your stay. The pool is now open as of July 13, 2015. We would like to make up your stay, so if you are ever back in Dallas please give us a chance to change your mind... More 

Edmond, United States
Level Contributor
42 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We used Park, Sleep, Fly so that we could leave our car at the hotel while we were gone, and the rate was very reasonable. The hotel is only about 10 minutes away from Love Field and there is a complimentary shuttle to the airport. The room was nice, the bed was comfortable, and the staff was friendly. We would... More 

Was this review helpful? Yes 1
Jeff-Wood-GM, General Manager at Crowne Plaza Dallas Market Center, responded to this review

Dear Michelle P, Thank you for staying with us at the Crowne Plaza Dallas Market Center. Its great to here that your stay was pleasant and took advantage of our Park, Sleep, and Fly. We would love to have you back at the hotel for any future stays. Jeff Wood General Manager More 

Corpus Christi, Texas
Level Contributor
148 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 3 weeks ago

At one time a grand lady, but not so much now Rooms are in good shape. Service was good they try hard to make your stay pleasant. Shuttle service was on the ball. Hallways dark and in need of repair Good price will stay again but not up to the normal standard for a Crowne Plaza

Was this review helpful? Yes 1
Jeff-Wood-GM, General Manager at Crowne Plaza Dallas Market Center, responded to this review

Dear LGL, Thank you for staying with us at the Crowne Plaza Dallas Market Center. We are glad you stay went well. I will be sure to let the appropriate staff member know know you had a pleasant stay. We will be getting a upcoming renovation in the near future, hopefully when you return back to the hotel you will... More 

Columbus, Ohio
Level Contributor
83 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed here while on business one night. It is clean and presents itself as upscale. It is an older building, but staff does a good job of keeping it intact. The rooms are comfortable, bathrooms very modern. It provides all the comfort that is needed for a nights stay. The pool was unavailable due to the roof having issues... More 

Was this review helpful? Yes 1
Jeff-Wood-GM, General Manager at Crowne Plaza Dallas Market Center, responded to this review

Dear 4realguy, Thank you for staying here at the Crowne Plaza Dallas Market Center. We are glad to hear your stay went well with us. I will be sure to let the appropriate staff member know their room was very clean and comfortable. We will like to invite you back to the Crowne Plaza Dallas Market Center and make us... More 

San Antonio, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The pool is closed due to "needed repairs" and they had no anticipated completion date and the internet did not alert customers prior to reservation and arrival. It clearly SAYS IT HAS A POOL. MY ROOM WALL PAPER IS MARRED ALL OVER, DIRTY AND GRIMY. the ac, toilet and closet door are broken. The closet door is hanging off........how can... More 

Was this review helpful? Yes 1
Jeff-Wood-GM, General Manager at Crowne Plaza Dallas Market Center, responded to this review

Dear Fairwa, First off I would like to say thank you for being an IHG Rewards Member. I would like to apologize for your stay at the hotel that did not go smoothly. I will be sure to let the manager over the front desk know what happened to you over your stay. We will soon be having a full... More 

Waco, Texas
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 1, 2015

Sent a pic of those panty's and a nasty toilet to the customer service and not a word one in response ?????? I guess they just like to IGNOR these things ??As A RESTAURANT MGR. for 9 yrs. I know I would be taking action !!!!!

Was this review helpful? Yes 4
Jeff-Wood-GM, General Manager at Crowne Plaza Dallas Market Center, responded to this review

Dear Jeff B, First and foremost I would like to apologize for the mishap in your room during your stay. I will be letting our housekeeping manager know about situation that happened so it cannot happen again for any future stays at the hotel. We would like to make up your last stay. If you are ever back in Dallas... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed May 28, 2015

We stayed for a group and this is by far the worst poorly ran hotel in downtown. I have never seen a hotel with so many problems bed begs, dirty carpets, smell of mold and poor customer service. Then the manager had the nerve to call me about paying for room that was paid in cash. If this hotel had... More 

Was this review helpful? Yes 2
Jeff-Wood-GM, General Manager at Crowne Plaza Dallas Market Center, responded to this review

Dear traveldog1977, I’m sorry to hear your stay with us was not well. I will be sure to let management know of the issues you had while staying with us. If you are ever back in Dallas we would love to make up for what was not done the last time. Jeff Wood General Manager More 

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