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Crowne Plaza Dallas Market Center

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7050 N Stemmons Frwy, Dallas, TX 75247
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1 room 1 adult
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Crowne Plaza Dallas Market Center
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495 Reviews from our TripAdvisor Community

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Dallas, Texas
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Service during checking in was absolutely horrible! Hotel staff had the attitude like they absolutely do not care about their guest and I was an interruption. Front desk Staff needs to work on basic hospitality skills.

Helpful?
Thank Ned A
Waskom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed overnight, did the park sleep & fly,the shuttle from the hotel picked us at 4:50 AM right on time, our stay was pleasant, nice room very clean, comfortable bed. The Hotel seems to be old but it's in great shape, Rumor has it that its being restored next year. Will definitely stay there again old or new. The... More 

Helpful?
Thank cdiveswm
Level Contributor
33 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

The staff here is very friendly. They will drive the hotel shuttle anywhere within 5 miles of the hotel. That's good because there's not much around the hotel within walking distance and the hotel restaurant not very nice. The rooms are old and need renovating. I'm surprised the IHG hotel chain would consider this a crown plaza. The bed is... More 

Helpful?
Thank Clint B
Jeff-Wood-GM, Manager at Crowne Plaza Dallas Market Center, responded to this review

Dear Clint B, Thank you for submitting your review of our hotel. We work diligently to ensure our facilities and services are superior and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. It seems that we were not able to execute an exemplary hotel stay experience during your recent stay. Please accept... More 

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Louisville, Kentucky
Level Contributor
4 reviews
1 of 5 stars Reviewed 3 weeks ago

My daughter booked this hotel for 2 nights for an interview. I was tagging along for a quick getaway. The hotel transportation picked us up from the airport, and warned us not to seek food by walking (wasn't safe and sidewalks were limited). Due to late arrival we checked in around 8:30pm, not a big deal, but we were tired,... More 

Helpful?
Thank Cynthia37425
IHGService, Guest Relations Manager at Crowne Plaza Dallas Market Center, responded to this review

Dear Cynthia37425, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should... More 

Colorado Springs, Colorado
Level Contributor
26 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Yes, the rooms are definitely in need of a renovation and they said they are doing that very soon. The front desk was very friendly and the area did not seem very unsafe to me. It's a great hotel if you have an early flight out of Love Field the next day. I was able to park here and leave... More 

Helpful?
Thank silverm0623
Jeff-Wood-GM, General Manager at Crowne Plaza Dallas Market Center, responded to this review

Dear Silverm0623, Thank you for your great feed back! Ensuring our guests are safe and well taken care of is our number one priority and we are delighted when our guests take notice! Thank you for choosing to stay at the Crowne Plaza Dallas Market Center and we look forward to having you as a guest again in the near... More 

El Paso, Texas
1 review
1 of 5 stars Reviewed 4 weeks ago

Upon walking into the room we noticed a few light fixtures were not working, as well as the heater. i called the front desk to have the issue taken care of and the agent answered rudely and said they would have someone go up and take a look at it. Everyday i stayed there i had to chase housekeeping or... More 

Helpful?
Thank Orlando D
Jeff-Wood-GM, General Manager at Crowne Plaza Dallas Market Center, responded to this review

Dear Orlando D, Thank you for taking the time to comment on your stay with us. I truly apologize for the problems you encountered at our hotel. However through your feedback, we are able to focus on areas where we may improve upon. Guest comments and concerns are vital in helping us in making our hotel a better place. Again,... More 

Miami, Oklahoma
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 26, 2015

This is the second year that my family and I have stayed at this hotel prior to flying out for the holidays. The staff is really friendly and I felt safe leaving my vehicle there for 2 weeks. Their shuttle drivers are fast, friendly, and helpful! When I picked up my vehicle last night I noticed their security watching over... More 

Helpful?
Thank E G
Jeff-Wood-GM, General Manager at Crowne Plaza Dallas Market Center, responded to this review

Thank you for your kind words! Our guests are our number one priority and making sure their needs are met is our main focus. We are delighted to hear that our mission is once again accomplished! Thank you for staying at the Crowne Plaza Dallas Market Center and we hope to have you as our guest again in the near... More 

Melbourne, Australia
Level Contributor
347 reviews
168 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
4 of 5 stars Reviewed December 9, 2015 via mobile

I arrived at 1pm, check in by Carlos was fast, friendly and efficient. We did have some issues with the room keys, not working the first time, and they had to be replaced twice. The room itself on the 15th level was in good condition. I thought recently updated. The silicone sealant around the bath tub was definitely white and... More 

Helpful?
Thank H L
Jeff-Wood-GM, General Manager at Crowne Plaza Dallas Market Center, responded to this review

Good Morning HL, We Are pleased that your stay w8ith us at the Crowne Plaza Dallas Market Center went well. I will be sure to let engineer know about the A/C problem that occurred during your stay. I'm glad your check-in went smoothly as well and you had great customer service. Please come back and visit us soon. Jeff Wood... More 

Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
1 of 5 stars Reviewed December 5, 2015

I am a global traveler and I must say, this hotel leaves VERY MUCH to be desired. I have seen my fair share of hotel rooms that aren't up to par but this hotel is in the top 5 of the worst. I am a firm believer in listing the pros as well as the negatives and I hope my... More 

Helpful?
Thank KneeRazz
Jeff-Wood-GM, General Manager at Crowne Plaza Dallas Market Center, responded to this review

Good Morning KneeRazz, We are sad to her that your stay way not up to par. I will be forwarding all of your information to the appropriate managers so that your concerns can be fixed. I would also like to inform you that we will be getting a renovation in the upcoming future. Jeff Wood General Manager More 

1 review
5 of 5 stars Reviewed November 21, 2015 via mobile

Very nice hotel. Staff was friendly and accommodated me with an early check in...room was clean and ready... I will definitely stay here again.... Was very close to love field airport and had easy parking...

Helpful?
Thank Jamal B
Jeff-Wood-GM, General Manager at Crowne Plaza Dallas Market Center, responded to this review

Dear Jamal B, We are glad your stay went well here at the Crowne Plaza Dallas Market Center. We pride ourselves on customer service and accommodate our guest at any means. We look forward to seeing you when your back in the Dallas area. Jeff Wood General Manager More 

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