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Crowne Plaza Dallas Market Center

3.5 of 5 7050 N Stemmons Frwy, Dallas, TX 75247
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Crowne Plaza Dallas Market Center
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Crowne Plaza Dallas Market Center
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404 reviews from our community

Traveler rating
    150
    107
    79
    40
    28
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bossier City, Louisiana
Senior Reviewer
10 reviews 10 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Since we arrived by AMTRAK, we required transportation. The Crowne Plaza sent their courtesy van and told us that the van was like a shuttle so patrons could tour the nearby area. The room was outstanding. Very clean and freshly scented. Plenty of amenities. The service was also outstanding. Dining at the breakfast and dinner buffets was was very nice.... More

Was this review helpful? Yes 2
Jeff-Wood-GM, General Manager at Crowne Plaza Dallas Market Center, responded to this review

Dear limodan1, We are very excited you were able to experience our complimentary shuttle during your stay with us at the Crowne Plaza Dallas Market Center! We provide transportation to our patrons as long as the destination is within a five mile radius. Thank you for complimenting our outstanding service and clean rooms. We will be sure to mention your... More

Lufkin, Texas
Top Contributor
105 reviews 105 reviews
26 hotel reviews
61 helpful votes 61 helpful votes
2 of 5 stars Reviewed 1 week ago

This Crown Plaza hotel is nothing special, but for a nonprofit organization needing to be cost conscious, it was ok. A/C noisy, so I turned it off. (Others had problems with being too hot.) Meeting room had a pervasive musty smell... but you get used to it. The Pinot Noir selection at the bar was barely drinkable. If you must... More

Was this review helpful? Yes
Jeff-Wood-GM, General Manager at Crowne Plaza Dallas Market Center, responded to this review

Dear LufkinSid, We sincerely apologize the a/c unit in your meeting room was noisy! The noise level coming from the a/c unit will be addressed with our chief engineer as well as the temperature issues. We will make sure to let housekeeping know there is a musty smell in the meeting space used as well. Our chef will be made... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

This was the best hotel staying experience that I have ever had. Kelly Riley took the greatest car of us. We had everything that we needed and more. She made sure that everything was perfect. Nothing was missed! Thank you. I will definitely stay here again!

Was this review helpful? Yes 1
Jeff-Wood-GM, General Manager at Crowne Plaza Dallas Market Center, responded to this review

Dear Rleffingwell, Thank you so much for the great review! Thank you for mentioning our great staff. We absolutely love when our guests mention our staff by name. We are happy Kelly took good care of you and hope to see you again. Thank you for staying with us! Sincerely Jeff Wood General Manager More

Rochester, New York
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

I am not a big fan of Crown Plaza in general, but this hotel just stinks. The room is a fair size, but very outdated. The closet does not fit a regular shirt on a hanger except at a very strange angle which would only allow for 1 of my 5 shirts to not get mangled with the rest. Musty... More

Was this review helpful? Yes
Jeff-Wood-GM, General Manager at Crowne Plaza Dallas Market Center, responded to this review

Dear Marcus A, We apologize your stay with us was not at all satisfactory! Our chief engineer has been made aware of the closet space, the elevators, the smell in the pool, and the equipment in our gym. The restaurant situation has also been mentioned to our chef who will address your review with the wait staff. We are glad... More

Washington DC, District of Columbia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

The room and bathroom were clean, the staff at the front desk were nice and courteous. The floor had a few small stains but Im not sleeping on the floor, so it didnt matter to me or my guest. The room decor was nice but could have been updated but I'm not spending my entire day in the room looking... More

Was this review helpful? Yes 1
Jeff-Wood-GM, General Manager at Crowne Plaza Dallas Market Center, responded to this review

Dear Derrick J, Thank you for the great review! Our rooms do not come with fridges and microwaves but can be requested if available. The stains on the floor have been brought to the attention of our housekeeping director to be spot cleaned. We appreciate you mentioning our curteous staff. Thank you! More

Texas
Contributor
12 reviews 12 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The staff is superb at the Crowne at Market Center. Mo and Mimi at the Bar. Simone, Ricky and Claudia in the restaurant. Everyone is always so friendly and courteous. They learn the repeat customers names, drinks and breakfast preferences. Made us feel special and like more than guests. Rooms are not big but they are clean. Air Conditioner is... More

Was this review helpful? Yes
Jeff-Wood-GM, General Manager at Crowne Plaza Dallas Market Center, responded to this review

Dear T T, We are so glad you mentioned our restaurant and bar staff. Everyone in Bristol Bar & Grill do their best to make all of our guests feel welcome and right at home. The Dallas Empress Crowning is an annual event that brings in all kinds of bling to our hotel. We are so glad you enjoyed the... More

Salt Lake City, Utah
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I recently stayed one evening at the Crowne Plaza Dallas Market Center hotel, and I was pleasantly surprised! Kelly at the front desk was very kind, and obviously understands the importance of great customer service. It's experiences like this that keep me coming back to certain businesses. I just wish more businesses would understand this simple, yet rarely executed philosophy.... More

Was this review helpful? Yes 1
Jeff-Wood-GM, General Manager at Crowne Plaza Dallas Market Center, responded to this review

Dear Kacey G, We love it when staff provides such a memorable experience you remember their name! Thank you for mentioning Kelly at the front desk and for such great comments about our staff. Thank you for staying with us! Sincerely Jeff Wood General Manager More

Harvest, Alabama
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

The location was good to most city attractions. It was a little dated. the lobby and rooms are in need of refurbishment. We were on the 10th floor and had wonderful views of the city skyline. Ask for Southern facing rooms on the upper floors.

Was this review helpful? Yes 1
Jeff-Wood-GM, General Manager at Crowne Plaza Dallas Market Center, responded to this review

Dear DCTB1026, We love that you enjoyed our wonderful Dallas skyline view! You know, Dallas was voted the best international skyline of 2014 back in September. Come stay with us again next time you come in from Alabama. Thank you for staying with us. Sincerely Jeff Wood General Manager More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We booked the Crowne Plaza on our visit to the Texas State Fair. It is within walking distance of many attractions including the farmer's market, the Aquarium, a night-time swap-meet under the freeway, it's only blocks away from Dealey Plaza and the School Book Depository. We were within walking distance from at least two McDonald's, a CVS, and a 7-11.... More

Was this review helpful? Yes 2
Jeff-Wood-GM, General Manager at Crowne Plaza Dallas Market Center, responded to this review

Dear Yvonne E, Thank you for the great review! We enjoy hosting guests that travel to attend our annual Texas State Fair. Thank you for mentioning our shuttle service for drop off and pickup within 5 miles of the hotel. Our rail system is also a great way to get around in Dallas. Thank you for staying with us and... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 weeks ago

Upon check in we were told that our room was a Handicapped room with roll in shower and single bed. We reserved a king room. The CSR told us "Expedia has your money not us we can't move you" when we asked to PAY to upgrade. Being that we were ready to get changed and go eat we said okay... More

Was this review helpful? Yes 1
Jeff-Wood-GM, General Manager at Crowne Plaza Dallas Market Center, responded to this review

Dear Janessa M, We apologize your stay with us wasn't outstanding! Our housekeeping director has been notified to keep the room cleaning procedure at a minimal view while in progress during the late afternoon hours. Our chief engineer has been made aware of the mentioned bathroom door hole, the bathroom leak, ac unit, and hot water issue, the ice machine,... More

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Additional Information about Crowne Plaza Dallas Market Center

Address: 7050 N Stemmons Frwy, Dallas, TX 75247
Phone Number:
Location: United States > Texas > Dallas
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Dallas Market Center 3.5*
Number of rooms: 354
Reservation Options:
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Also Known As:
Crowne Plaza Dallas Market Hotel Dallas
Dallas Crowne Plaza

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