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Crowne Plaza Dallas Market Center

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7050 N Stemmons Frwy, Dallas, TX 75247
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Crowne Plaza Dallas Market Center
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441 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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San Antonio, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

The pool is closed due to "needed repairs" and they had no anticipated completion date and the internet did not alert customers prior to reservation and arrival. It clearly SAYS IT HAS A POOL. MY ROOM WALL PAPER IS MARRED ALL OVER, DIRTY AND GRIMY. the ac, toilet and closet door are broken. The closet door is hanging off........how can... More 

Was this review helpful? Yes
Waco, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Sent a pic of those panty's and a nasty toilet to the customer service and not a word one in response ?????? I guess they just like to IGNOR these things ??As A RESTAURANT MGR. for 9 yrs. I know I would be taking action !!!!!

Was this review helpful? Yes 2
Jeff-Wood-GM, General Manager at Crowne Plaza Dallas Market Center, responded to this review

Dear Jeff B, First and foremost I would like to apologize for the mishap in your room during your stay. I will be letting our housekeeping manager know about situation that happened so it cannot happen again for any future stays at the hotel. We would like to make up your last stay. If you are ever back in Dallas... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We stayed for a group and this is by far the worst poorly ran hotel in downtown. I have never seen a hotel with so many problems bed begs, dirty carpets, smell of mold and poor customer service. Then the manager had the nerve to call me about paying for room that was paid in cash. If this hotel had... More 

Was this review helpful? Yes 2
Jeff-Wood-GM, General Manager at Crowne Plaza Dallas Market Center, responded to this review

Dear traveldog1977, I’m sorry to hear your stay with us was not well. I will be sure to let management know of the issues you had while staying with us. If you are ever back in Dallas we would love to make up for what was not done the last time. Jeff Wood General Manager More 

Travelers are raving about these Dallas hotels

Santa Fe, New Mexico
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

NOTE: I originally posted this review to a different, and obviously incorrect, Crowne Plaza Dallas hotel a week ago. When I looked to see if it had been published, the other hotel's manager had written a very gracious reply to my review letting me know I'd mistaken his hotel for this one. I apologized, and am now posting the same... More 

Was this review helpful? Yes
Jeff-Wood-GM, General Manager at Crowne Plaza Dallas Market Center, responded to this review

Dear jayboy711, Thank you for staying at the Crowne Plaza Dallas Market Center. We are glad you got to take use of our complimentary amenities at the hotel and enjoyed our rooms. If you are ever back in Dallas please come back and me the Crowne Plaza Dallas Market Center your home away from home. Jeff Wood General Manager More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 5 weeks ago

Hotel is nice but older. Now For the real stuff... Parking ample but horrible unless you like your car broken into and not much help from the hotel. Car was broken into on a Friday according the security guy. Got back on Tuesday to find door handle completely gone, navigation system gone and ransacked. No one bothered to call when... More 

Was this review helpful? Yes
Jeff-Wood-GM, General Manager at Crowne Plaza Dallas Market Center, responded to this review

Dear shillingd, We are sorry that this happened at our facility. We do everything we possibly can to prevent this from happening. If you have any further questions please call the hotel and speak with a manager about the matter. Jeff Woof General Manager More 

Panama City, Florida
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 5 weeks ago

I booked this hotel almost a month ago to get a discounted rate. If I would have known then what I know now I never would have booked it. At our arrival we liked the lobby, it went down hill from there. The weather in Dallas was cold, 53 degrees, and rainy. When we went to turn on the heater... More 

Was this review helpful? Yes 2
Jeff-Wood-GM, General Manager at Crowne Plaza Dallas Market Center, responded to this review

Dear Michael G, We would like to apologize that your stay with us did not go well. As our front desk had said we do turn off the heating furnace during the summer months due to there are not many cold summer days. Hopefully if you do come back to Dallas we would love for you to give us another... More 

Hallettsville, Texas
Level Contributor
73 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
3 of 5 stars Reviewed May 14, 2015

I stayed here for a seminar that was being held in the meeting rooms. The staff is very friendly and helpful, while their shuttle did take us and pick us up from some restaurants (5 mile limit). The rooms are large and comfortable, but with no microwave or refrigerator. As the hotel is clearly older, they've tried to keep it... More 

Was this review helpful? Yes
Jeff-Wood-GM, General Manager at Crowne Plaza Dallas Market Center, responded to this review

Dear GC50MH56, Thank you for choosing the Crowne Plaza Dallas Market Center for your stay. We hope your meetings went well during your stay. If you call prior to arriving we are able to put a microwave and refrigerator in your room based upon availability. We have some great news to share with you, we are have a renovation done... More 

Park Forest, Illinois, United States
Level Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed May 8, 2015

This was a perfect hotel stay from beginning to end. Outstanding front desk service at check-in that made special accommodations for me because of an earlier than expected flight landing. Hospitality was phenomenal with the offerings of a complimentary full breakfast, a complimentary bottle of water and a have a drink on us coupon. The restaurant within the hotel offers... More 

Was this review helpful? Yes
Jeff-Wood-GM, General Manager at Crowne Plaza Dallas Market Center, responded to this review

Dear Deirdre R, Thank you for stay here at the Crowne Plaza Dallas Market Center. We love to make our guest feel as if they were at home during their stay. Our complimentary airport shuttle is something that comes in handy when our guest need to get to the airport or just to eat at a restaurant. I will to... More 

Oakton, Virginia
Level Contributor
92 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed May 6, 2015

Hotel is right on the highway near downtown. Very clean with good staff. Wifi is free and works fine. There are two crowne plaza hotels in downtown Dallas so make sure you have the right one. There is nothing around it so you will need a car to go out.

Was this review helpful? Yes
Jeff-Wood-GM, General Manager at Crowne Plaza Dallas Market Center, responded to this review

Dear Howard R, Thank you for staying at the Crowne Plaza Dallas Market Center. We are glad you got to take use of our complimentary amenities at the hotel and enjoyed our rooms. If you are ever back in Dallas please come back and me the Crowne Plaza Dallas Market Center your home away from home. Jeff Wood General Manager More 

Weatherford, Texas
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 5, 2015

We had our quarterly board meetings at this location. The hotel is a serviceable location for our group and the free airport shuttle is great. The hotel is showing its age as far as the lobby but it does meet our needs. The only thing that they could not get right this last time was the meeting room temperatures. It... More 

Was this review helpful? Yes
Jeff-Wood-GM, General Manager at Crowne Plaza Dallas Market Center, responded to this review

Dear jff79, Thank you for choosing the Crowne Plaza Dallas Market Center for your stay. I hope this finds some comfort with you, the hotel will be getting a renovation in the upcoming months so our guests can have a more pleasant stay with us. I will let the proper manager know about the meeting space temperature and see if... More 

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