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Country Inn & Suites By Carlson, Dallas-Love Field (Medical Center)

#25 of 192 Hotels in Dallas
Certificate of Excellence
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2383 Stemmons Trail, Dallas, TX 75220 (Formerly Courtyard by Marriott )
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Country Inn & Suites By Carlson, Dallas-Love Field (Medical Center)
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Country Inn & Suites By Carlson, Dallas-Love Field (Medical Center)
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188 reviews from our community

Traveler rating
    109
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    21
    7
    11
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55
31
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Albuquerque, New Mexico
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

This is by far the best hotel in the area. The front desk receptionist, Daniela, is such a great asset to the hotel, she goes above and beyond to help out with any guests needs, and the shuttle service is great. I love staying here and I would not hesitate to stay again.

Was this review helpful? Yes 1
Albuquerque, New Mexico
Senior Contributor
43 reviews 43 reviews
23 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I misunderstood the definition of an airport hotel. I am used to hotel vans that circle the airport--not ones I need to call for pick up. Once I called, I waited an unacceptably long time for pick up. I watched all the other hotel vans come and go and I made two follow up calls to the hotel. The van... More 

Was this review helpful? Yes 2
San Francisco Bay Area
Top Contributor
101 reviews 101 reviews
101 hotel reviews
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed 1 week ago

Check in was fairly easy for how busy this hotel was. The staff were friendly but seemed overwhelmed. The rooms were OK, decent size. Allergy sufferers beware: the rooms reeked of some kind of perfumed cleaner. The bed (which had only feather pillows) was much too hard for our comfort; felt like Fred Flintstone sleeping on a rock slab. There... More 

Was this review helpful? Yes 1
Oakland, California
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

We had a couple of overnight stays at this hotel (front and back end of our trip) on our way to Punta Cana. Free airport pickup, just call the front desk when you reach the baggage claim area at Dallas Love Field and they will send the shuttle. For the airport drop-off, you have to prearrange the schedule (hourly, from... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

The staff was very helpful and kind. Tony goes above and beyond to meet all of the customer's needs. I would recommend this hotel to anyone. Also the breakfast is amazing. It is a good location and peaceful as well.

Was this review helpful? Yes 1
Brisbane, Queensland, Australia
Senior Contributor
49 reviews 49 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here with friends overnight when we went to a Mavs game. Staff were friendly, complimentary breakfast was nice. Room was modest but suitable. Ok for one or two nights but wouldn't stay here for any longer.

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Chandler, Texas
1 review
1 of 5 stars Reviewed 1 week ago

one is FAR more than this property deserves. I stayed there to park and fly. First, the front desk person didn't get our car information for us to leave our car and the desk person the next morning told us that she was new and didn't know what to do. Then the rooms must be insulated with tissue paper, we... More 

Review collected in partnership with Country Inns & Suites By Carlson

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kori_nooner, Manager at Country Inn & Suites By Carlson, Dallas-Love Field (Medical Center), responded to this review

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We will work to ensure that situation like this does not occur again. More 

Austin, Texas
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I really didn't like the location of this hotel, even though there was a lot of security features. While the lobby looked nice and the breakfast was ok, there were lots of little problems. None of the ice machines were working, the hot tub was out of order, the wifi was painfully slow etc. The staff were nice and the... More 

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kori_nooner, Manager at Country Inn & Suites By Carlson, Dallas-Love Field (Medical Center), responded to this review

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay due to the liquor store and the club and sincerely apologize the inconvenience that was caused due to that. We take the time to listen to your constructive comments so we can continually improve our services. More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Well maintained and quiet.Nice size room. Nicely stocked breakfast bar.Everything works. Very convenient to Love Field and next to the Stemmons Freeway.. but not so to be noisy..an occasional plane landing at Love Field.. barely noticeable

Was this review helpful? Yes 2
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

The staff were great, they allowed us to check in early. The review would have received another star, but I had someone steal my belongs for the guest laundry room...... The room was ok, besides ants.

Was this review helpful? Yes 1
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