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SpringHill Suites NW Hwy at Stemmons/I-35E

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2363 Stemmons Trail, Dallas, TX 75220
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1 room 1 adult
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SpringHill Suites NW Hwy at Stemmons\/I-35E
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101 Reviews from our TripAdvisor Community

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Boonton, New Jersey
1 review
1 of 5 stars Reviewed 3 weeks ago

TERRIBLE experience with this Hotel/Staff/Management , do not stay here! I booked the room for New Years eve and my boyfriend and I checked out on January1st. I left a personal bag in our room and realized it when I was at the airport heading back home to NJ. I called immediately and Stephanie said she would check with housekeeping... More 

Helpful?
Thank Ashley F
Cincinnati, Ohio
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

It appears that this is another property acquired by Marriott from another chain. Marriott has clearly improved the property, but newly built SpringHill Suites tend to be above average. The service at this property is very good and the staff does the best that it can with the property. If near Love Field, this is the right place to stay.

Helpful?
Thank 50Cal2015
rguti129, Manager at SpringHill Suites NW Hwy at Stemmons/I-35E, responded to this review

Thank you for your taking the time to share your recent experience with us. While we are an older property, you are correct: the staff here does well to provide a memorable stay for all guests. Thank you for your kind words; I will be sure to share your feedback with the staff. Kind Regards, Rebekah Gutierrez, General Manager More 

A TripAdvisor Member
2 of 5 stars Reviewed January 1, 2016 via mobile

Chose this hotel because of it is close to Dallas/love field airport, and also because it advertises a free shuttle to and from the airport starting at 4:00am. On arriving and checking in there was a sign staying that due to the Holidays they canceled the shuttle service. This left us having to extend the rent of our car another... More 

Helpful?
1 Thank A TripAdvisor Member
Scottsdale, Arizona
Level Contributor
41 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed November 29, 2015 via mobile

This hotel is very convenient to the DAL Love field and you have lots of options for restaurants but you will a car that would be the best, the hotel does have a shuttle but I had my own car. Nice clean rooms. The wifi worked pretty good. Friendly front desk staff too.

Helpful?
Thank DeltaRoadWarrior
San Antonio, Texas
Level Contributor
6 reviews
4 hotel reviews
4 of 5 stars Reviewed November 21, 2015 via mobile

Conveniently located to the highway and near a lot of restaurants. The facility was well kept and clean. The staff wasn't as friendly and engaging as other Springhill hotels I've stayed at. I'm not saying they weren't friendly, just not as cheerful and outgoing as the others. No complaints.

Helpful?
Thank George C
rguti129, Manager at SpringHill Suites NW Hwy at Stemmons/I-35E, responded to this review

Dear Our Valued Guest, Thank you for taking the time to share your stay experience. I have shared your kind words with my staff and they greatly appreciated. Our staff here at Springhill Stemmons/Dallas work extremely hard to maintain a clean and comfortable stay for each guest. We look forward to seeing you in the future. Thank you, Rebekah Gutierrez...... More 

Bel Air, Maryland
Level Contributor
83 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed November 15, 2015

My husband and I were in town for a football game and we initially booked another hotel (non-Marriott brand) which was sub-par so we decided to book this hotel at the last minute. We booked this hotel at 10pm and thankfully they still and vacancy. I've stayed at SpringHill suites before and this one was right inline with my expectations.... More 

Helpful?
Thank FeBrews
rguti129, Manager at SpringHill Suites NW Hwy at Stemmons/I-35E, responded to this review

Thank you for taking the time to provide us with this valuable feedback! Our goal here at the Springhill Suites Dallas is to ensure that our guests have an overall excellent experience with us. I am sorry to see that we did not exceed your expectations. My hope is that you will choose to stay with us again and that... More 

Sioux Falls, SD
Level Contributor
61 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed November 13, 2015

Overall our stay was actually not that bad, but I did want to address a few issues if management happens to catch this review. First, for anyone thinking about staying, here were the positives: Breakfast was great Hotel was CLEAN - they were always cleaning. Awesome job Indoor Hot Tub was a nice bonus Nice workout room with new equipment... More 

Helpful?
Thank sufusimz
rguti129, Manager at SpringHill Suites NW Hwy at Stemmons/I-35E, responded to this review

Dear Valued Guest, Thank you for taking the time to write a review on your stay with us at Springhill Suites Dallas. I am sorry to hear that you had an issue with your debit card. I sincerely apologize that our debit card policy was not addressed to you at check in. I will reach out to my team to... More 

Atlanta, Georgia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed October 21, 2015

First for the good: The best part is the service to/from airport. I was asked to call as soon as I landed (which I did), and the delightful driver was waiting for me when I exited into the hot, humid August night. It was 1030pm, so I was anxious to get to the hotel to get to sleep for meetings... More 

Helpful?
Thank JHartwig610
rguti129, Manager at SpringHill Suites NW Hwy at Stemmons/I-35E, responded to this review

Thank you for taking the time to share your recent stay experience with us. We feel that it is important for you to know that your feedback is appreciate and we are actively taking steps to bring our Springhill Suites up to date. We do hope to see you again soon! Thank you, Rebekah Gutierrez General Manager Springhill Suites Stemmons... More 

Waco, Tx
Level Contributor
90 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed October 6, 2015

My wife and I had an early flight out of Love Field and decided to stay as close as we could. We really like the SpringHill Suites properties so we chose this location. Their properties are very consistent no matter where you stay. Good beds, a decent breakfast, in good location. Quick trip to Love Field.

Helpful?
Thank davidel57
rguti129, Manager at SpringHill Suites NW Hwy at Stemmons/I-35E, responded to this review

Dear Our Valued Guest, Thank you for taking the time to share your stay experience. I have shared your kind words with my staff and they greatly appreciated. Our staff here at Springhill Stemmons/Dallas work extremely hard to maintain a clean and comfortable stay for each guest. We look forward to seeing you in the future. Thank yoiu, Rebekah Gutierrez... More 

San Diego, California
Level Contributor
6 reviews
4 hotel reviews
4 of 5 stars Reviewed September 28, 2015 via mobile

After a great stay in this chain in another city I sought out this location. I would definitely return as the rooms are spacious and have excellent amenities. Great fridge and microwave plus great breakfast service. The site is convenient to freeway access and restaurant row but don't expect to tour in the immediate vicinity as it's an older section... More 

Helpful?
Thank Yvonne C
rguti129, Manager at SpringHill Suites NW Hwy at Stemmons/I-35E, responded to this review

We appreciate you taking your time to write a review on your recent stay with us here at the Springhill Marriott Stemmons/Dallas. Our staff here at Springhill really dedicates their time and energy on providing a memorable stay for each and every guest. We greatly appreciate your review. I have shared your review with my staff, each and every review... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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