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Hotel Indigo Dallas Downtown

#74 of 192 Hotels in Dallas
Certificate of Excellence
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1933 Main St., Dallas, TX 75201
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Hotel Indigo Dallas Downtown
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Hotel Indigo Dallas Downtown
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538 reviews from our community

Traveler rating
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    62
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    25
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
Top Contributor
247 reviews 247 reviews
6 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed yesterday NEW

I had an okay stay here compared to some visitors comments. My room was clean and quiet. I agree that the lobby smells horrible and so do the elevators. They needs to get something to stop the stale bad smell. My room was large (it was a suite) and the decor makes you feel like you are living in an... More 

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Austin, TX
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

It's 4:33am and I just got home to Austin from the Hotel Indigo Dallas. This is because they oversold the hotel and when I showed up, there was no room for me. No one called, no one texted, no one emailed, no one mentioned it when I called earlier in the day to reconfirm my reservation. Truly an unacceptable situation.

Was this review helpful? Yes 1
940DALGM, General Manager at Hotel Indigo Dallas Downtown, responded to this review

Hello barrettje, Thank you for your response regarding your visit to the Hotel Indigo. I truly apologize for the over sell situation that occurred on the night of your arrival. This is not a common occurrence. When the hotel is in a situation such as this, we do pay for accommodations for 1 night at a comparable hotel as close... More 

Sunny San Diego
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 1 week ago

Never like to write a bad review :( My room was upgraded to a suite ( filthy Dirty Smelly Suite) Housekeeping did nothing there were moths on the fllor near the toilet ( between the disgusting dirty shower and lowest toilet attached to a tiny sink and almost inside the closet. First night was bad. ( made reservation for 12... More 

Was this review helpful? Yes 1
940DALGM, General Manager at Hotel Indigo Dallas Downtown, responded to this review

Hello Travelrella2011, Thank you for your review of the property. I am disappointed to see that your experience was not as pleasant as we would have hoped. We have addressed the pluming issues that caused odor you experienced. We take our customers experience to heart and can assure that any time an issue such us this comes up, we take... More 

Avon Lake, Ohio
1 review
5 of 5 stars Reviewed 1 week ago

We have stayed here many times for our business trips. The staff is amazing! Brian is so helpful and always so nice! Danny also is very helpful and was able to answer our questions. Phillip at the bar made the best drinks and he was great at making sure everyone was having a good time. In the morning Breakfast was... More 

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940DALGM, General Manager at Hotel Indigo Dallas Downtown, responded to this review

Hello Gina M, Thank you for your kind review of the Hotel Indigo Dallas Downtown staff. Service is our #1 priority and our folks in the restaurant and bar are some of the best in the business! We are thrilled that you enjoyed your stay and look forward to your next visit to the property. More 

Snyder, Oklahoma
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

This hotel is very poorly staffed and the hotel itself was very cheaply decorated. I felt like I was staying in a painted over Motel 6. If I was only paying $49.95 a night, it would have been great. The room was small and stuffy. The whole hotel spelled of dirty clothes. We valet parked and they left our windows... More 

Was this review helpful? Yes 1
940DALGM, General Manager at Hotel Indigo Dallas Downtown, responded to this review

Hello Cheyanne A, Thank you for you review of our hotel. We are disappointed to see your experience was not as good as would have liked. The staff works very hard to ensure each guest has a positive experience and it seems in this case were unable to do that. More 

Denver, Colorado
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Another great stay at hotel indigo!! Especially love the lobby bar and restaurant. It was a great way to hang out and meet up with our large family group. Starla and Dominic at the bar were awesome, and Dora was very helpful up at the front desk. Will definitely be back next time we are in dallas.

Was this review helpful? Yes 2
940DALGM, General Manager at Hotel Indigo Dallas Downtown, responded to this review

Hello tweezie2105, Thank you for your positive review of the Hotel Indigo Dallas. I am thrilled to hear you were able to meet up with and enjoy time with your family in the 1933 Bistro. We look forward to your next visit to Dallas! More 

Jersey City, New Jersey
Contributor
17 reviews 17 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife and I stayed at the hotel Indigo for two nights. It was the very first Hilton Hotel. It sort of resembles a South Beach, Miami hotel in terms of its rather funky appearance. They have a very useful van service which will shuttle you to various places close to the hotel. Ice water, diced with cucumber, in the... More 

Was this review helpful? Yes 2
940DALGM, General Manager at Hotel Indigo Dallas Downtown, responded to this review

Hello Trips07302, Thank you for visiting the Hotel Indigo Dallas. We are glad that you enjoyed the historic nature of the property along with all of our wonderful amenities. We truly appreciate your business and look forward to your next visit at the Indigo. More 

Zurich, Switzerland
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

When I first walked into the hotel there was a smell of sewage in the lobby and all the way into my room. When I was in the elevator, there was a maintenance guy in there and I asked him whether they knew what was causing it. He promptly walked out and said the smell was me on the way... More 

Was this review helpful? Yes 1
940DALGM, General Manager at Hotel Indigo Dallas Downtown, responded to this review

Hello regulartraveller1978, Thank you for visiting the Hotel Indigo Dallas. I am very disappointed to hear about your experience at the property. We did have a plumbing issue which was addressed and has been corrected. I would like to learn more about your encounter. I invite you to contact me directly at indigo-gm@smi-hotelgroup.com. More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Perfect location on Main Street in Downtown Dallas. Well maintained older hotel with great staff. The lobby bar/restaurant great for families. Starla and Don at the bar were so accommodating. We had a great weekend....

Was this review helpful? Yes 1
940DALGM, General Manager at Hotel Indigo Dallas Downtown, responded to this review

Hi Marie R, Thank you for visiting the Hotel Indigo Dallas and your kind words about our staff. We pride ourselves on our service and I truly enjoy sharing these responses with our team. Thanks once again for being our guest! More 

Dallas, Texas
Contributor
14 reviews 14 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

First, their staff is fab. I've stayed here three times and enjoyed excellent service every time. Second, their location is excellent. Downtown for New Year's Eve, I didn't want to drive far that night, and Hotel Indigo was a perfect location for us. Now on the other hand, the hallways were noisy and the elevator stank. It's an old building,... More 

Was this review helpful? Yes 1
940DALGM, General Manager at Hotel Indigo Dallas Downtown, responded to this review

Greetings saritared42, Thank you for your review of the Indigo Dallas Downtown. I really enjoy reading reviews from our repeat guests. Thank you for your comments regarding the staff and service. We are excited that we will soon be moving in a new direction. The hotel renovation will take us in a new direction with a new theme and color... More 

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