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Hotel Indigo Dallas Downtown

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1933 Main St., Dallas, TX 75201
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Hotel Indigo Dallas Downtown
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598 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hillsborough, United Kingdom
Level Contributor
260 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
3 of 5 stars Reviewed yesterday NEW

I picked this hotel as have stayed in its counterpart in the square mile in London. The London one was excellent, if anyone is travelling there. Back to Dallas - the lobby area is a bit of a building site and the restaurant is closed for refurbishment - it was not mentioned on the booking site, otherwise I would have... More 

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Italy, Texas
Level Contributor
120 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

The address is misleading because you have to enter from Harwood and not Main. Construction is happening and the noise is THIS LOUD. The elevators are scary. And were it not for Dora at the desk, along with Franklin and Danny working valet, transportation, and luggage duties I would have moved. The place is old and has no pool. So,... More 

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Florida
Level Contributor
98 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

**Lobby under construction** Nicely located hotel in downtown Dallas within short walk to various restaurants and Neman Marcus, around the corner from Majestic Theater. Less than a mile walk to Daley plaza and JFK memorial. Parking is $20 valet, or $12 day with no exit/return however there are some prepaid surface parking near hotel that provide overnight parking, but no... More 

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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Although the front lobby is under construction, I feel that the wonderful customer service that I received cancelled that out. I am a business traveler, and many times I need a late checkout . Bookie worked extremely hard to accommodate me, and she was an absolute pleasure to deal with. I wish I could have remembered all of the valet... More 

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940DALGM, General Manager at Hotel Indigo Dallas Downtown, responded to this review

Hello Jeremy S, Thank you for your wonderful review of the Hotel Indigo Dallas Downtown! I am thrilled to see that Bookie and the team took great care of you! We strive to deliver excellent customer service...given the renovation that is taking place this is more important than ever. Thanks again for the kind words and we hope to see... More 

Phoenix, Arizona
Level Contributor
109 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Yes there is construction but the beauty and history of this hotel far surpasses the noise I could only hear when I was in the lobby. The hotel was built in the 1920's and the new remodel is going to have that era as its theme. The rooms are dated in certain aspects and small but if you don't care... More 

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940DALGM, General Manager at Hotel Indigo Dallas Downtown, responded to this review

Hello Mark n Crystal, Thank you for your kind words and feedback about your recent stay at the Hotel Indigo Dallas Downtown. I am thrilled to see that you enjoyed the property, Downtown Dallas views, and of course the Gouda Cheese Sticks : ) We are very excited about the remodel and the décor coming soon! I hope that you... More 

Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 1 week ago

Made the reservation several months ago knowing remodeling was underway. Never dreamed the place would be in shambles! One 4 ft winding path on loose tile led to a temporary desk for check in. My friend tripped on a cone getting there. When asked if a discount was in order the clerk acted surprised. I will definitely contact IHG for... More 

Was this review helpful? Yes 1
940DALGM, General Manager at Hotel Indigo Dallas Downtown, responded to this review

Hello Savvyric, Thank you for taking a moment to share your feedback. I understand your frustration as we work through this renovation. Changing out the flooring in the lobby is a major distraction. While we have done our best to escort guest in and out in the safest way possible we understand that it is frustrating. The good news is... More 

Austin, Texas
Level Contributor
77 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed at this hotel for one night. I actually stayed her a couple of times years ago when it was under a different name. I actually loved the elegant old classical style of the hotel back then. This stay was the first time I've stayed her under the Indigo name. As most of the reviews have stated, the hotel is... More 

Was this review helpful? Yes 1
940DALGM, General Manager at Hotel Indigo Dallas Downtown, responded to this review

Hello ptadin, Thank you for your 4 star review and great feedback for the Hotel Indigo Dallas Downtown! I was thrilled to see that you enjoyed the amenities along with the city views from your upgraded suite. We work very diligently to ensure each guest has a great experience while on property. While our unique design and historic building are... More 

Mokena, Illinois
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here on Friday, August 14th. This hotel is in a great location, however; it's an old renovated building that needs some upgrading. I parked in the garage across the street and it was cheap. As others have stated the lobby is currently a mess as they are putting in new flooring. The room was just ok but we... More 

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940DALGM, General Manager at Hotel Indigo Dallas Downtown, responded to this review

Hello and thank you for taking a moment to share your experiences about the Hotel Indigo Dallas. As you and others have mentioned, we are currently under renovation so we do apologize for any inconvenience caused as a result. Currently we are working on the lobby, however in the near future we will move on to the guest rooms which... More 

Nashville, Tennessee
Level Contributor
54 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stayed 4 nights at hotel to attend a conference. The noise from the lobby renovation was horrible. They were ripping up the floors and started banging on the tile and hardwood early each morning (as early as 6-630). Had to walk around the painters to get to front door or breakfast area (they were determined not to move) and finally... More 

Was this review helpful? Yes 1
940DALGM, General Manager at Hotel Indigo Dallas Downtown, responded to this review

Hello Mike, Thank you for taking a moment to review the Hotel Indigo Dallas. We are glad to see that you found the rooms nice and pleasant. I do understand your frustrations with the renovation and apologize for the inconveniences you experienced. We are doing our best to expedite the renovations and pushing the contractors to get the work completed... More 

Redwater,tx
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

First off, they are doing some renovation and they told me it should be complete by the new year..I can imagine it to turn out beautiful. Our stay was a 1 night for our girls to attend a concert at the Gexa which was amazingly easy to get to from hotel. The staff was the #1 thing to compliment on.... More 

Was this review helpful? Yes 1
940DALGM, Front Office Manager at Hotel Indigo Dallas Downtown, responded to this review

What great feedback! We appreciate you choosing our hotel, and many thanks for your comments! I’m delighted that Shawn, Melvin and our entire staff provided an excellent guest service experience and made your stay at Hotel Indigo Dallas a memorable one. Thanks again, and we hope to welcome you back soon! More 

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