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The Fairmont Dallas

4.0 of 5 1717 North Akard Street, Dallas, TX 75201
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The Fairmont Dallas
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The Fairmont Dallas
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1,097 reviews from our community

Traveler rating
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    360
    125
    62
    32
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lakewood, California
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed here three nights Friday thru monday. Very nice and spacious room. Comfortable queen beds. Room was clean. Everything worked inside. Good sized bathroom with adequate counter space and it was needed with two cheerleaders in the room. Starbucks in the lobby which was very convenient on the go. There are several restaurants and eating establishments within walking distance, pharmacy... More 

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Richmond, Virginia
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Visited Dallas for the Mary Kay Conference. The Fairmont was the choice hotel and it is a beautiful place. Service was exceptional and the food was great too. Only flaw was too many people staying at the hotel during my stay. Long lines, waiting extensive and too many extras. Overall stay was great!

Was this review helpful? Yes 1
KatieNorwood, Public Relations Manager at The Fairmont Dallas, responded to this review

Hello and thank you very much for taking the time to share regarding your visit for the Mary Kay conference. I am delighted that your stay was pleasant and that our hotel colleagues provided exceptional service. We are disappointed that you experienced waiting due to the number of guests in the hotel, but I am happy that your stay was... More 

Abilene, Texas
Top Contributor
62 reviews 62 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The hotel is excellent. We loved the location and it was very romantic. We upgraded to gold when we got there and got access to the gold lounge. It was a lot of fun. It also includes an upgrade to a room on the top floor. The view of the city is awesome. We enjoyed ourselves very much. The biggest... More 

Was this review helpful? Yes 1
KatieNorwood, Public Relations Manager at The Fairmont Dallas, responded to this review

Hello and thank you for sharing on TripAdvisor. We are delighted that you had a positive experience with your stay and found the hotel to be romantic. I'm pleased you enjoyed the private Fairmont Gold level, including access to the exclusive Fairmont Gold lounge. With friendly service, stunning views of the Dallas skyline, and tasty refreshments, the lounge is a... More 

Southern California
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

It would seem intuitive that if you stay at a beautiful hotel, for which you have paid a hefty sum, more services would be included during that stay... it seems the Fairmont would not agree with that presumption... We paid almost $400 per night and found that Wi-Fi is extra, parking is extra,and a bottle of water ($7.50) is extra...... More 

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KatieNorwood, Public Relations Manager at The Fairmont Dallas, responded to this review

Hello and thank you very much for taking the time to share your feedback. We truly appreciate you choosing The Fairmont Dallas. I am delighted that your stay was pleasant, and that you found the hotel to be beautiful. As you mentioned, depending on the services guests choose, there are additional fees - however it is never our intention to... More 

Albuquerque
1 review
5 of 5 stars Reviewed 1 week ago NEW

This hotel was fabulous. The thing that made it truly memorable was the staff and the beautiful breakfast, snack, appetizer and dessert items offered for free with the cost of the room. The staff, especially the Gold Lounge supervisor, was friendly and helpful. I would definitely stay here again. It's a shame that we probably won't be in Dallas again.

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 1
KatieNorwood, Public Relations Manager at The Fairmont Dallas, responded to this review

Thank you for taking the time to share your feedback. We are very pleased that you enjoyed the private Fairmont Gold level and access to the Fairmont Gold lounge. I'm happy that you experienced warm and helpful service from our team and that you enjoyed complimentary breakfast, sweeping views of the city and tasty refreshments. We hope that if you... More 

Houston, Texas
1 review
2 of 5 stars Reviewed 1 week ago

Spent a long weekend for business at the Fairmont Dallas. Disappointed in the overall experience. Hotel is to what I expect from The Fairmont brand. People were nice, had a great experience with Tony Bennett, at the door front door. He greeted us everyday and remembered our names and we had a great time with him. Specific areas on improvement... More 

Was this review helpful? Yes
KatieNorwood, Public Relations Manager at The Fairmont Dallas, responded to this review

Thank you for providing your feedback on TripAdvisor regarding your business stay. We are disappointed to hear that your experience did not meet your expectations. I have shared your comments with our hotel leadership team. I am glad that Tony Bennett provided amazing service that exceeded your expectations. Our hotel colleagues are passionate about providing guests with exceptional service, and... More 

2 reviews
3 of 5 stars Reviewed 1 week ago

My family stayed at The Fairmont Dallas over Valentine's Day weekend 2015. The hotel itself was beautiful and we especially enjoyed the Gold Club room and the food in the restaurant downstairs. In the past 12 months we have also stayed at other Fairmont Hotels around the country including Boston Copley Square and San Francisco. The service at the Dallas... More 

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KatieNorwood, Public Relations Manager at The Fairmont Dallas, responded to this review

Hello and thank you for taking the time to share your Valentine's Day experience on TripAdvisor. We are delighted that you enjoyed your Fairmont Gold floor experience and the cuisine at The Pyramid Restaurant, but we are disappointed that we did not quite meet your expectations in terms of service. On behalf of our entire team, I would like to... More 

Edmond
1 review
5 of 5 stars Reviewed 1 week ago

Everyone was very nice! It's a great place to stay while in Dallas! This hotel in is everything I read about and more! The food was great, and they brought it to our room on time! The room setup was perfect!

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
KatieNorwood, Public Relations Manager at The Fairmont Dallas, responded to this review

Hello and thank you for providing feedback regarding your Valentine's Day Getaway! We are delighted to hear that you had a wonderful experience at The Fairmont Dallas. We are very pleased that you enjoyed our team's friendly service and the room service cuisine. Thank you, again. We hope to see you again very soon at The Fairmont Dallas! More 

Waterford
1 review
4 of 5 stars Reviewed 1 week ago

Nice hotel located downtown within walking distance to main St. Lobby bar nice with great staff. Rooms are spacious an great views. The hotel is walking distance to Daly square while is nice if you have time to site see.

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
KatieNorwood, Public Relations Manager at The Fairmont Dallas, responded to this review

Thank you for sharing your comments on Trip Advisor. We are happy that your guest room was spacious and comfortable. I'm glad that you were able to visit Pyramid Bar and that our servers provided a great experience. We are also pleased that you enjoyed the hotel's convenient city-center location in the downtown Dallas Arts District, which offers great venues,... More 

Saginaw
1 review
1 of 5 stars Reviewed 1 week ago

we were told an hour prior to check in that our room was ready so when we arrived we expected to go to our room since we had reservations to get to however the room was not ready and we had to wait 30 minutes for a room to become available. finally got the room was satisfied with the size... More 

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
KatieNorwood, Public Relations Manager at The Fairmont Dallas, responded to this review

Thank you for taking the time to share your feedback on TripAdvisor. I am extremely disappointed to hear that our team missed the mark on a number of issues during your visit for Valentine's Day. We regret that you experienced an inconvenience with rose petal turndown service and a billing issue. These issues are not typical of our hotel, nor... More 

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Additional Information about The Fairmont Dallas

Address: 1717 North Akard Street, Dallas, TX 75201
Location: United States > Texas > Dallas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Fairmont Dallas 4*
Number of rooms: 545
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Also Known As:
The Fairmont Dallas Hotel Dallas
Fairmont Dallas
Dallas Fairmont
Hotel Style:
#2 Green Hotel in Dallas
#10 Romantic Hotel in Dallas
#12 Luxury Hotel in Dallas
#16 Family Hotel in Dallas
#19 Business Hotel in Dallas

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