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The Fairmont Dallas

#17 of 192 Hotels in Dallas
Certificate of Excellence
GreenLeadersGold level
1717 North Akard Street, Dallas, TX 75201
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The Fairmont Dallas
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1,241 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dallas, Texas, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed yesterday NEW

Stayed here for an evening due to a missed flight on our family vacation. The rooms and property are nice but the staff here are not very friendly or accommodating. We were out by the pool and brought a bottle of wine. We were informed that it was against TABC rules to have it out there (first hotel I've ever... More 

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Sacramento, California
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I have a heavy business travel schedule and so that brings me to Dallas on and off. I stayed at the Fairmont which in all honesty was only because of its close proximity to my work place, and I had the worst night ever in all my travel history. To start with the AC did not work. And after fiddling... More 

Was this review helpful? Yes 1
Indianapolis, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

The Fairmont Dallas is an excellent hotel that combines the technology of today and the old world charm of grand hotels. The staff is friendly and helpful, the food is excellent and the rooms are well maintained and quiet.

Review collected in partnership with Fairmont Hotels & Resorts

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Stillwater
5 of 5 stars Reviewed 4 days ago NEW

the hotel is beautiful with all the amenities you need while away from home. the pool is big and open late, movies by the pool on Saturdays. there are also a lot of tables and chairs to sit by the pool even if you arent swimming. Definitely must stay during your trip to Dallas

Review collected in partnership with Fairmont Hotels & Resorts

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Taylor C, Manager at The Fairmont Dallas, responded to this review

Dear Debbie, Hello and thank you for sharing your comments on Trip Advisor. We are delighted that you enjoyed your stay at our hotel, and that you found our rooftop pool to be fun. Our Summer Dive-In movies are very popular with guests and are a great way to ensure the whole family is entertained. We sincerely hope to welcome... More 

Essex, England
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago

On return trip from Cabo, mexico I decided to stop over for 4 days in Dallas and this was recomended to me by my travel agent. It is in the heart of the arts district and to be honest right next to downtown Dallas. Being English I like walking around, the streets are clean and empty almost, as everyone drives... More 

Was this review helpful? Yes 1
Taylor C, Manager at The Fairmont Dallas, responded to this review

Hello and thank you very much for taking the time to share your feedback. I am pleased to hear that you had a positive experience and received warm, friendly service from our hotel colleagues including Tony Bennett. All of our colleagues strive to provide guests with engaging service, and Tony’s enthusiasm is a great example of that commitment. We are... More 

1 review
2 of 5 stars Reviewed 1 week ago

The last few times that I stayed in Dallas, I've stayed at the Omni. I wanted to try some place different, which is why I figured I would give it a chance... First of all, what really disappointed me, was an elevator experience. I was in the elevator with an employee, maybe bell hop/ valet. The elevator stopped and instead... More 

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Taylor C, Manager at The Fairmont Dallas, responded to this review

Dear Jennifer, Thank you for taking the time to share your feedback. I am very sorry to hear that we missed the mark in a number of areas during your visit. On behalf of our team, I would like to extend our sincere apologies for your experience, which is certainly not indicative of the level of service the hotel typically... More 

Stourbridge
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Stayed at the fair mount and had the most memorable stay , staff were so pleasant and helpfull and nothing was too much trouble . Breakfast was gorgeous and breakfast host was amazing , finding places for us to visit , sorting out my internet etc. a truly lovely lady . Would definetly visit again .

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 1
Taylor C, Manager at The Fairmont Dallas, responded to this review

Hello and thank you for sharing your comments regarding your 30th Wedding Anniversary stay at The Fairmont Dallas. We are absolutely delighted that you had "the most memorable stay" and enjoyed the service provided by our hotel colleagues. I will pass your feedback along to our team, as they take great pride in providing exceptional service for our guests. We... More 

Dallas, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

What an amazing stay me and my wife had celebrating our anniversary at the Fairmont Dallas 7/10-7/12. All the staff was so friendly and helpful. I feel this was facilitated largely by the above and beyond efforts of the concierge, Philip Powell, who seemed to have pulled every employee aside to encourage them to make our stay EXTRA special. NUMERIOUS... More 

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
Taylor C, Manager at The Fairmont Dallas, responded to this review

Dear Robert, Hello and thank you for sharing your comments regarding your anniversary stay at The Fairmont Dallas! We are very pleased to hear that you had a positive experience with the service provided by Philip Powell. Your service experience is a perfect example of how our team strives to turn moments into memories for our guests. I am disappointed... More 

London, United Kingdom
Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago

From the time we arrived the staff were amazing. Our room was large enough for the three of us and very clean. The breakfast was varied and great quality. The building has a lot of charm and was keep very clean. Concierge was excellent and a great personality so helpful and knowledgable.

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Taylor C, Manager at The Fairmont Dallas, responded to this review

Dear Susan, Hello and thank you very much for taking the time to share your feedback. We truly appreciate you choosing Fairmont Dallas. We are pleased that you enjoyed your guest room accommodations, tasty cuisine and concierge service. I will pass your feedback along to our hotel colleagues, as they take great pride in providing exceptional service for our guests.... More 

5 of 5 stars Reviewed 1 week ago

Stayed one night in a Gold King suite with two adults and two children. Check in was incredibly easy, all room requests were met, the room was ready early, and was exactly as described. I requested the couch bed be made extra comfy for the kids, and it was ready and waiting for them. Everyone that assisted us was kind,... More 

Was this review helpful? Yes
Taylor C, Manager at The Fairmont Dallas, responded to this review

Dear Kim, Hello and thank you for sharing your comments. We are so pleased to hear The Fairmont Dallas "exceeded expectations" and that you were happy with your stay on the Fairmont Gold level, including the private Gold lounge. Our hotel colleagues are passionate about providing exceptional service for all of our guests. Thank you very much for your kind... More 

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